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4.4
Google reviews (6287)
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Experience the perfect combination of tropical relaxation and exotic adventure at the spectacular Wyndham Alltra Playa del Carmen, Adults Only All-Inclusive resort. Sitting in a beautiful beachfront location, overlooking the azure waters of the...
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4.4
Google reviews (6287)
Emily Giesbrecht
Beautiful location, very close to shopping, restaurants, ferries, and right across the street from a beautiful beach. The resort itself isn’t on the best beach for swimming, but the pool is big and the beach is less than a 5 minute walk.
The food at the resort is incredible. Everything we ate at the buffet was delicious, the cafe and the restaurants were also wonderful and included in the price of the all inclusive.
Staff were very friendly and helpful. We traveled from Canada and we did find that the front desk was a bit difficult to reach by phone before we arrived, but it was doable through the Wyndham main number.
The resort was always very clean and well maintained. Our room was spotless when we arrived.
Overall a very good experience, would highly recommend!!!
Vinicius Ferreira
⭐☆☆☆☆
This was supposed to be a special wedding anniversary trip, but Wyndham Alltra Playa del Carmen has been one disappointment after another.
Upon arrival, there was no parking available, and the hotel offered no alternative solution whatsoever. Guests arriving by car are simply left to figure it out themselves.
The property itself appears poorly maintained. The elevators were out of service, and the main pool had a large amount of floating grass, debris, and organic matter on the water surface. The cleanliness standards were far below what I would expect from a resort carrying the Wyndham name.
The atmosphere around the pool was also unpleasant. There was zero visible supervision or enforcement of basic guest conduct, resulting in behavior that made the area feel uncomfortable and far from the relaxing resort experience being advertised.
The staff’s attitude made things even worse. During check-in and throughout the stay, I encountered employees who seemed uninterested in helping and, at times, openly dismissive.
What shocked me most was finding what appeared to be an exposed electrical fixture/open power source near the pool area. Whether temporary or permanent, this is something that should never be present in a guest recreation area.
As a Wyndham Rewards Diamond member, I expected at least a minimum level of recognition and customer care. Instead, my concerns were ignored. If this is how a loyal member is treated, I can only imagine the experience of guests without status.
To make matters worse, when I contacted Wyndham Rewards, they informed me that they could not assist with issues involving the hotel and redirected me elsewhere, leaving me without any meaningful support.
I have stayed at multiple Wyndham properties before, including Big Bear Lake, Los Angeles, Banff, and São Paulo. This property is by far the most disappointing experience I have had with the brand.
I cannot recommend this hotel in its current condition. Honestly don’t book it and book a simple hostel, it’s just better.
Lauren Northington
Absolutely loved this place! Great location, so you can check out Playa del Carmen easily. The staff is top notch, Jannika is the star of the hotel, we loved her so much! Sebastian at the bar was our favorite bartender. The sushi place was great, so was the steak house, but the Mexican restaurant in the hotel was the best. Housekeeping was outstanding, our room was spotless every day. I can’t say enough good things about this place. To say again, the staff really made this stay special!!
Steve N.
It's hard to imagine a better property/AI experience at this price point. The location is stellar - with 5th avenue right there if you wish to venture off property. The food is really, truly good and there is considerable choice - don't miss Off The Hook Sushi sneakily tucked in behind the quiet pool -- with swim up bar too - or the little tiki bar on the far, far left of the hotel. The pizza place by main pool is tight. Included drinks are all Call brands (like Bacardi, Smirnoff, Absolut, Captain Morgan, Jack, Bombay Sapphire etc., plus tons of good tequilas and Mezcals). The service in the bars and restaurants is spot-on attentive and friendly. Really. Everybody is so caring about your having a nice time. I wish they had AC or fans at the main indoor bar and maybe more DJ activity during the day - but not enough to downgrade my overall enjoyment. The Sargassum is a real big issue (they do try to keep up, but fighting mother nature is a massive chore) and the main beach is pretty well degraded into near non-existence (all super sad, not their fault) but there is a tiny beach next to the Tiki Bar that has a bit of sand an very oddly. no Sargassum - just a few hundred feet away from the mess. There's hope!!
Alliyah R
The resort's Santorini-like exterior is stunning. While visiting in January meant the beachfront was closed due to high tides, a pleasant, few-minute walk just outside the property led us to a beautiful, accessible shoreline. It was also incredibly convenient for souvenir shopping, with a strip of stalls literally just one block away.
As Playa del Carmen is known for its vibrant nightlife, expect some energetic atmosphere. One night, I went to bed and woke up to music from the bar nearby, great if you're in the mood for it, but light sleepers may want to pack earplugs or request a quieter room.
For an all-inclusive, note that premium-brand alcohol is an extra charge. The true highlight was the exceptional staff and their fun, scheduled activities. The doorman was always welcoming, and activity hosts Carlos and David were fantastic entertainers who made our trip a great experience! We loved the mezcalita class, foam party, and karaoke night.
The buffet food was genuinely good, but the standout was the on-site Mexican restaurant, Zarape—the best food of the trip, served by the wonderful and fun server, Julius.
The guest demographic skewed a bit older. We had a wonderful time and would recommend it!
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4.5
Google reviews (10510)
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Discover the best of 5-star luxury living at Grand Sunset Princess All Suites Resort and Spa on the golden sands of Playa del Carmen. Brimming with fabulous facilities designed to accommodate either a day of relaxation or a heart-pumping sports session...
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4.5
Google reviews (10510)
Nicole Stanikowski
I had a wonderful time at the resort, staying for a week in mid February. The food was excellent, and the service received from every staff member was wonderful. I’ll definitely be considering returning for my next winter escape.
I’d encourage the resort to add some additional signage on-site, as it was hard to identify some of the pool and restaurants, but otherwise no real complaints. Entertainment was thoughtful and varied, and you can tell the hotel team cares about their guests’ experience. The cleaning crew also kept everything tidy and refreshed in a timely manner.
A highlight of the trip was my time at the tennis courts. I took several private and a free group lessons with their wonderful pro on-site, Jose Alfredo Alvarez. He was extremely patient and thorough with his instruction, helping me to improve several aspects of my game play. The courts are well maintained and it’s easy to set up sessions directly at the tennis office on-site.
Afterwards the gym served as a nice add on workout and conditioning after playing, also well maintained and stocked with a variety of machines, free weights and cardio machines.
ChriisAAA Molnar
We had an amazing stay! The resort is beautiful, with stunning views, spacious suites, and a relaxing atmosphere throughout the property. The service was excellent from the moment we arrived.
A special thank you to the bartenders at the Lobby Bar—Johana, Luis, and Orlando. They were incredibly friendly, welcoming, and attentive every day. Their great personalities and outstanding service made our evenings even more enjoyable. They always remembered our drinks, greeted us with a smile, and created a fun and inviting atmosphere.
The staff throughout the resort worked hard to make our stay memorable, and we truly appreciated their hospitality. We would definitely recommend this resort to anyone looking for great service, beautiful accommodations, and a wonderful vacation experience. We can't wait to come back!
Donald Pritchard
5/30-6/3/26
My wife and I really enjoyed this resort. We had a swim out junior suite. The room was great, as they have been recently updated. The food was very good. We ate at the teppanyaki and the Italian ala cart restaurants and we felt that the food was outstanding. They have a low cost shuttle into town that is convenient. Only downside was sargassum on the beach. I don't hold this against them at all as they were doing their best and I knew up front it would be there. Shows were ok. Fire show was great!
Melissa Allan
Stayed here from December 3-13, 2025. This was our 3rd time visiting this resort for our anniversary. We were here in December 2021, 2023 and again in 2025. There were some pros and cons, but overall, it was a 5/5 stay.
The newly renovated rooms are fantastic. We had a junior deluxe swim out. Found it frustrating that we booked in May 2025 for a king suite and added a note that it was our anniversary and the front desk agent told me upon check in we were going to be in a room with 2 double beds. I explained that isn’t what I booked and she confirmed it that she saw that and would ask if she could change our room. After some back and forth, we did end up with the king room. I don’t know why this was overlooked when she told me they had lots of availability and the room booked was a king room. Only issue we had with the swim out, was people who decided to bring their small children into the swim outs and let them run around on our stairs and deck.
We ate 3 x at Mama Mia - FANTASTIC. 2 x at The Wok - FANTASTIC. 2x at Rodizzio - FANSTIC. 1 x at La Vaqueria - left something to be desired. Buffet was good. Sunset Buffet was good. The snack bar in behind the party pool was top notch - excellent wings & burgers. Sports Bar was great. Drinks were great.
Housekeeping was very inconsistent. In 10 days, they only gave me coffee for my coffee maker twice, which was extremely frustrating as I was using my coffee maker when I had coffee and preferred that over having to leave my room to get coffee first thing. Other guests told us they were getting left 2 packets of coffee daily.
Concierge was okay - I did stop and ask them if they had any recommendations for us to do on our anniversary and he kept telling me he would have to ask his manager if they could give us a bottle of free wine. This isn't what I was asking, I was simply asking if they had any recommendations for things going on on the resort that we could do. Neither of us even drink wine, so I certainly wasn't trying to get a free bottle of wine.
Spa was so good! We did the couples 80 min massage with the use of their tub with champagne and chocolate covered strawberries afterward. One of the best massages I have ever had. They wrote up a receipt so I could claim it on my benefits when I got home and I got reimbursed immediately. Definitely recommend.
Beach was great and so was the beach bar.
Love the staff at Photo Pro. Big shout out to their new employee, Eduardo, we had so much fun with him. We met him the second day there and he remembered us every time we saw him for the rest of our vacation. He even remembered what day we were leaving and made sure to come find us and say goodbye.
Martin who drives the shuttle was amazing (as always) and is one of the main reasons we keep going back.
Alexis at the pool bar was phenomenal as well.
Thank you for the great stay!!!!!!
Darren Hofer
This was my 3rd time to the resort, first time since renovations were completed. The upgrades are very nice, clean, and perfect.
We were immediately greeted by the bellboys, and while waiting to check in, we were given a welcome drink to help cool down, and refresh. Amazing.
The food in the buffet was excellent, sometimes better than the a la carte restaurants... and you didn't have to wait for service.
We travelled in a group of 6. They kept us fairly close to each other, which was convenient.
With the ongoing renovations in the other half of the resort, we certainly didn't notice, as the noise was kept to a minimum, and whether we wanted to stay by the pool, or walk around the resort, or relax at the beach.
The lobby bar had a great selection of drinks available, and options to stay or to go.
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Escape to the radiant shores of Cancún and immerse yourself in a luxury garden‑to‑sea destination at Meliá Casa Maya, where every corner pulses with tropical splendour. Stretched across one of the most beautiful beaches in the Hotel Zone, this all...
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Minimum 3 nights apply. **Blackout Dates Apply
*Enjoy up to $150 USD Resort Credit to spend at the hotel when travelling between 01/01/2026 - 04/01/2027
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All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
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4.4
Google reviews (7741)
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Based on 7 Nights, All Inclusive, Including Flight & Hotel
Enjoy an authentic Mayan experience at this stunning 5-star property close to the famous ruins of Tulum. Designed in a traditional hacienda-style and surrounded by acres of verdant greenery, Dreams Tulum Resort & Spa offers an exceptional luxury...
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Up to 45% Off when travelling between 01/07/2026 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.4
Google reviews (7741)
David Gruber
As an interfaith wedding rabbi and officiant, I had the privilege of officiating a wedding at Dreams Tulum Resort & Spa, and it was a truly wonderful experience.
One of the things that immediately stands out about Dreams Tulum is the setting itself. The combination of beautiful beachfront surroundings, lush tropical grounds, and thoughtfully designed event spaces creates an atmosphere that feels both elegant and relaxed. It offers the beauty and excitement of a destination wedding while still creating an environment that feels welcoming and personal.
What impressed me most was the professionalism and hospitality of the staff. Weddings involve countless details behind the scenes, especially when guests are traveling from different places, yet the team handled everything with care, organization, and genuine warmth. Their attention to detail helped create a seamless experience for the couple, their families, and their guests.
As someone who has officiated weddings in many different locations, I especially appreciate venues that understand that a wedding is more than simply a beautiful event. It is one of the most meaningful milestones in a couple's life. Dreams Tulum created an atmosphere that honored that significance while surrounding it with extraordinary beauty and hospitality.
Most importantly, the resort allowed the couple and their guests to remain fully present and enjoy the celebration. That sense of ease and joy is one of the greatest gifts a wedding venue can provide.
I would gladly recommend Dreams Tulum Resort & Spa to any couple looking for a destination wedding venue that combines natural beauty, exceptional service, professionalism, and a truly memorable atmosphere.
Jade Williams
Overall, as vegans, we found it difficult to find good food options throughout most of the resort. The one major exception was Seaside Grill, where every meal we had was excellent and easily the highlight of our stay.
A huge thank you to the incredible team there: manager Adrian, waitress Yeraldi, and chefs Fernando and Adan. Their service, attention to detail, and warm hospitality were absolutely amazing. They consistently went above and beyond to accommodate us and made us feel genuinely welcome.
On our last night, they prepared a special vegan meal for us, and it was absolutely incredible. It made the evening so memorable and was the perfect way to end our trip. We had the best dining experiences at Seaside Grill because of them, and they truly made a difference in our stay.
Miranda Johnston
Seaside grill took great care of us. Out of seven nights we ended up spending three at this restaurant at the resort because of the wonderful service we received. Chef Guadalupe served amazing food in generous portions, Heriberta and Adrian were great hosts, taking care of every need and going above and beyond. The staff at the beach were also very accommodating especially our attendant Guadalupe, always greeting us with a smile and exceptional service.
Emiliano Villanueva
The people at the manatee bar Carlos, Evaristo, and Viktor were the best bartenders I've experienced. Also the bartender in the main Edwin goes above and beyond to serve you. As well Jimbo the concierge helped us to book all of extra activities I thank him for his service. Carlos from the Italian restaurant was excellent because I ask for a drink that they don't serve, but went out of the restaurant and got me my drink. Lastly, Erick and Ronny from the entertainment team were so much fun. Downside location wasn't that great, half of it was closed because of remodel we didn't know of, and I couldn't enter the beach
Quana Muh
Good: pool grounds clean, lots of greenery, santos waiter at pool area and geysler was top tier, both of them were excellent but Santos really was on top of everything. Reyes was also excellent Maintenance responsive
Has 24 hr room service
Waiters at seagrill and Asian restaurant were good also
Bad: app doesn't correlate with activities and restaurants open, limit activities some days. beach is not usable due to Sargassum and the smell it horrid, food is not very good most of the time. They serve old chicken and hash brown some days unseasoned, breakfast buffet was very limited, speciality restaurants outside of seagrill and Asian so far not the best. lots of swine not a large variety of food containing other meats tons of veggies tho, some restaurants open 2 or 3 at most out of 7, first come first serve they can be selective on who they make wait to be seated. Room service you have to call from room vs request from app. Doesn't seem they have a lot of staff. Some doing multiple jobs. wasn't told it was construction and my room I order wasnt available initially was placed in a ground floor room away from everything smelt like mildew then switched us to another room bigger better location better view but very dated after complaining. Never was told by hotel of construction or room change. They did give us complimentary canopy sun beds at the beach but it smelled and looked so bad in the preferred sections not worth going as no one of there. Preferred section and added benefit was a waste truly. We switched to the pool area. No food options outside of burger and fries from 1030-630 some days but other days buffet open and unless your in your room and get room service but that menu also limited. Entertainment again is not the best but it's ok. Not a lot of stuff to do after 10 or 1030 once show end. No real amenities for it sport bar be dead. I had to ask for robes and shoes smh. Doesn't feel like a 5 star hotel maybe a 3.5 or 4. Not sure if it's better once construction stop
I wouldn't stay again some of the four star hotels run circles around this so call dream resort
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3.6
Google reviews (23907)
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Looking out across the glistening turquoise waters of the Caribbean Sea, the incredible Grand Oasis Cancun is an ideal choice for a sensational all-inclusive Mexico beach holiday. With sun, sea and sand on tap, activities galore and Las Vegas-style...
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3.6
Google reviews (23907)
Shae Lune
Staff – There were a few great staff members who definitely made the experience fun, but overall, most seemed pretty unhappy and unwilling to go the extra mile. For example, we had a mojito and wanted to switch drinks, but they wouldn’t even rinse the cup out for us. There were also many times when only one person was working the bar, which made the drink lines extremely long.
Beach – The beach is really beautiful. More loungers would always be a bonus. They have a beach volleyball court, and the staff organize games with a ball and referee, which was a lot of fun. I also saw them set up a few other activities, and there is a daily schedule posted.
Grounds – The resort is massive and honestly feels like a maze. We had a hard time finding our room, and every staff member we asked seemed to send us in a different direction. Many also weren’t able to speak English, which made it more confusing. A clearer, more detailed map of the resort would really help.
Food – The buffet wasn’t bad, but it was pretty much the same options every day. The à la carte restaurants were nearly impossible to book. We managed to get into the steakhouse at the end of the trip, but everything else was fully booked. We also tried walking up to some restaurants and were told we needed a reservation, but when we checked with the concierge, they said those same restaurants were walk-in only. It was very inconsistent.
Alcohol – The alcohol selection is very budget-friendly. Drinks are only available from 11 a.m. to 11 p.m. There were no espresso martinis or classic martini-style cocktails — mostly sugary drinks like mojitos, tequila sunrises, Bahama Mamas, Miami Vices, and piña coladas. Not every bar has a blender, and some only use it until 6 p.m.
I do wish they had a nightclub. The entertainment seemed heavily catered toward South American guests, which is totally fine, but something to keep in mind if you’re looking for more American-style music.
Overall – By the end of the trip, we figured out how to make the most of it. It’s definitely not terrible, but there are clear areas for improvement. If I found it at a very cheap price, I’d consider going again, but I probably wouldn’t pay more than $1,200 CAD.
Joan Clifford
AWFUL 😔😞 Terrible service! Gross 🤢 food! Spent a week there hungry every day! I will never go back!
I wanted to add details about my trip.
it was supposed to be quiet time for my husband and I.
our shower never worked it was hot or it was cold the bathroom door didn't shut there was a leak in the bathroom that dripped
we did call maintenance they fixed the drip and the bathroom door but the shower was always hot or cold never in between.
we were there for an all-inclusive, there were a couple of restaurants we had to pay for to enjoy that weren't included.
one was the ice cream shop gelato and me
we were literally asked to leave because our arm wristband wasn't the right color, when we checked in we were told we could pay for it and we intended to pay for it but the girl in there rudely told us she was not going to serve us.
completely humiliating and embarrassing.
we went down to the concierge service and talked to Diego He did give us a different color wristband and told the ice cream shop girl to serve us.
but the damage and the embarrassment was already done.
we were also kicked out of a restaurant because my husband was wearing a tank top which was disgusting since there are women in there wearing bikinis with their boobs and butts hanging out.
we participated in the pitch to buy into a vacation for there. truly glad we did not sign up. we basically did it so that we could go see the Mayan temple at a cheaper price. which to be honest it wasn't a cheaper price because when we got on the bus we had to pay another $40. each. I feel like it was all a scam to take as much money from us as possible.
Don't get me wrong I was there to spend money and had money to spend but to be cheated and robbed was not part of my deal.
on top of all the hardships inside the hotel ,restaurants and ice cream shops .
The day we spent on the beach we watched and witnessed somebody drowned and die. Also not a good time.
Luis Hernandez
My experience at Grand Oasis Cancun was quite disappointing considering they market themselves as an “exclusive” resort.
Visually, the hotel is beautiful and has some nice areas, but the service and customer attention leave a lot to be desired. During my stay, I suffered a fall in the bathroom due to the extremely slippery floor, injuring my ribs and experiencing pain and difficulty breathing afterward. The staff’s initial reaction felt very disorganized and lacking empathy; they seemed more concerned about documenting the scene than providing immediate support to the guest.
We also experienced several additional issues:
- Housekeeping occasionally failed to leave blankets or coffee in the room.
- The internet connection has many problems and does not work properly in several areas of the resort.
- Most beach lounge chairs are either paid or restricted/exclusive, which feels absurd for an “all inclusive” resort.
- There was confusion and poor communication regarding charges and payments, including issues related to American Express and supposed environmental taxes.
- At Dos Lunas Restaurant, one of the waiters provided very poor and unprofessional service.
And although the hotel mentions environmental efforts and sargassum cleaning, the beach remained full of sargassum throughout most of our stay.
Honestly, I expected much more for the price and for the “luxury” image they try to project. There are far more organized, modern hotels with significantly better customer service in Cancun.
The positive side:
the facilities are visually attractive and some employees genuinely try to help, but the overall experience was far below expectations.
Sharon Rose
It's beautiful outside. They have resident peacocks everywhere. Really pretty, captured probably like 50 photos. Also have a coy fish pond and the plants, trees and flowers around the courtyard made for tons of great photos as well. Couldn't find a ping pong table anywhere as was mentioned when I asked Google AI (lol). Could have been one in the Havana Sports bar, but I only walked in far enough to see a pool table. It's a pretty big place with welcoming red and black colors, but they only serve drinks, while having a bunch of sit down tables. They do have a tennis court, but unless you brought your own rackets and balls you have to pay. There's also two areas that have hammocks that are fun to relax in and they have these outside beds near some of the pool areas that are cozy, although if your nitpicky you might want to bring your own queen sized sheet to put on it. The picture with the bites I'm pretty sure are from a biting insect and it only happened on my first day before we spent time in our rooms. None of my kids were affected though, just me.
Swimming- They have two winding swimming pools that seem to stretch almost the entire courtyard under bridges etc. However they are just swimming pools except for maybe one select area that has water like spurting out. The Oasis Palm would have probably been way better for my girls. No slides, diving boards, mushroom things or water coming out of the ground. Just water in a pool
Restaurants- Despite what a lot of the reviews claim, the food overall is really not that bad. There were a few dishes that lacked something, but we liked most of them. The mac & cheese that has big elbow noodles and lines on them have a unique possibly acquired flavor. So I wouldn't necessarily view them as kid friendly. However, most of the bow tie pasta was excellent, in all flavors (alfredo, rose/pink sauce & marinara). The other dish that in our family at least we didn't like was the fish fillet that kind of just looked like a big lump of white and somehow I think my child described it pretty well when she said it kind of tastes like how you imagine an old person smells.
Rooms- super far to get to, lots of exercise. For a standard double bedroom, for non-members, there is no dresser, just one nightstand with one drawer in the middle of the two beds, which contains one double outlet behind it. There is a third outlet however if you lift up the TV a little as long as you don't have a big wall block.
Another thing, in all of the public restrooms around the resort there's a sign on the inside of the stall that says "please don't throw toilet paper into the toilet," but they don't say that in your room. So I've been a little uneasy on what we should do. The phone in your room never gets answered by anybody so don't bother trying, it'll either be busy or it'll ring forever. So just don't be lazy and walk down to the lobby and ask in person. The TV acts like it has all these streaming options, but when you try to press on any of them it says there's a network issue. It's been great though for my older daughter who is just finishing up Spanish three in middle school. The key cards seem to deactivate someone's bracelet like everyday, second morning it was my middle daughter, third day it was me and my older daughter. Can't wait to see what the fourth day brings, And my younger daughter was the only one that didn't get a key card. Room service did replace our fridge water everyday, made our beds and took our trash.
M
The hotel did not meet our expectations in terms of relaxation and overall quality.
The main advantages are the convenient location close to the airport and Cancun city, as well as the beautiful beach.
Unfortunately, the food quality was disappointing. Many dishes were poorly cooked or prepared, and the menu was repetitive with a very limited selection of fish. The bar also had very limited alcohol options, and there was not even a proper cocktail menu available.
Another major issue was the constant noise, both during the day and at night. Forget about having an afternoon siesta or peaceful rest. There were only a few beach loungers available for a very large number of guests, making it difficult to enjoy the beach comfortably.
Although the hotel has many restaurants, most of them require reservations and additional payment.
Housekeeping was done daily, but it seemed to consist mainly of making the bed and sweeping the floor, without thorough cleaning.
Overall, I would not recommend this hotel for a relaxing vacation, especially considering the high price. Unfortunately, the quality does not match the cost.
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4.3
Google reviews (5541)
Cédric Dhaenens
Very nice experience overall.
Favourite part was the dining options. High quality food, very broad selection at buffet and plenty of restaurants and kitchens to choose from.
Reservations not possible, but they use a buzzer, so you could hang out anywhere in the hotel, while waiting for the table to be guaranteed ready when it paged.
If you don't want to wait, the 24/7 all-included in-room dining had a broad selection, though we did not use this.
Rooms were clean and comfortable.
Most staff were generally friendly and helpful.
Preferred Club lounge was a nice place to cool down and enjoy a drink and snack, as well as having the separate concierge desk there.
The Preferred Club adults only pool was quiet and relaxing (but closes early) compared to the very active main pool.
Water slides were fun, but I did cut my elbow on one of them, in less than four runs.
As with most hotels in the Riviera Maya, the Sargassum is there, but not nearly as bothersome as in other places, as this was regularly cleaned.
Would generally recommend, especially for foodies.
kira McCoy
We had a lovely week at Dreams Sapphire! The staff were excellent very pleasant, welcoming, and always happy to help. The pool area was amazing, although the music selection could have been a little better.
The beach was unfortunately affected by a large amount of seaweed due to the season, which is obviously out of the resort’s control. You could smell it from a distance at times, but the staff did work hard to clean it every morning. Because of this, the water also wasn’t as clear as expected.
The food and restaurants were decent overall nothing spectacular, but still enjoyable. This resort is definitely very family-friendly, which is great if that’s what you’re looking for.
My only real complaint was that our room wasn’t cleaned during our stay, and sadly we noticed a few critters coming from the drain.
Overall, despite a few issues, we still had a great week and enjoyed our stay.
Yves Kimbo
I am giving this resort a 4 out of 5 stars overall, purely because of the location. If your goal is to venture out and explore the surrounding cities, the transit and taxi costs can add up quickly and make the trip quite expensive.
However, if you are looking for a true resort experience where you drop your bags and never leave the property, this place is an absolute 5 out of 5.
What stands out:
Cleanliness: The entire property is immaculate. Common areas, pools, and rooms are exceptionally well maintained.
Design: The aesthetic is sleek, modern, and very up to date. It has a great atmosphere.
Service: The staff is attentive, professional, and genuinely welcoming.
If you want a self contained getaway to just relax and unwind onsite, book it without hesitation. Just budget a bit extra for transportation if you plan on doing a lot of outside sightseeing.
Kali Wells
We had a lovely week at Dreams Sapphire!
Staff were excellent to deal with, all very pleasant and happy. Pool area was great, although the music could at times be a little too loud.
Beach was nice, but a lot of seaweed. They do clean it every morning but the water wasn’t as clear as I was expecting, though I know this is out of the control of the resort.
Food was all good, nothing spectacular but certainly good.
Restaurants are first come first serve which can sometimes lead to a 1-2 hr wait list time.
A lot of children and families were there during our stay so definitely a family friendly place if that’s something you’re looking for.
Only complaint is our room didn’t get cleaned until 4:30 pm or later daily which was generally the time we were coming back to the room to relax/shower for dinner
Overall we had a great week and we miss Mexico so much!!
Kyle Harsh
The bed situations in the rooms are supposedly just a suggestion when booking. My girlfriend and I paid extra to book an ocean view room with a king bed. When we checked in we were given a room with 2 double beds (even though we booked over 8 months in advance for a wedding). Our only option if we wanted the king bed was to downgrade rooms without any kind of refund for the cheaper option. Two of our guy friends who were sharing a room and booked a room with 2 doubles were given a room with a king bed (different room option so we didn't just switch) because again the bed situation is apparently just a "preference" when booking.
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3.9
Google reviews (7172)
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3.9
Google reviews (7172)
ivannia Mauldin
Absolutely Horrible! Let's start with false advertising, In their website, they offer a casino in two nightclubs… which they’ve been closed for a while. I paid everything in advance of course I was informed that an additional $19 will be pay at the facility… when I arrived, the additional fee to pay ( supposedly taxes) was about $70. They also offered me a free jungle Cruise ride, which is a party boat, but it was not free, I had to pay $13 per person. My second day I realized that it was not electrical switch anywhere in the bathroom to blow dry my hair. They had a huge mirror in the room, but not electrical switch around the mirror either. They don’t serve mimosas until 9:30 am in the morning. My second day they shot the water down until 6 AM without notifying anyone. The customer service was bad. I try to shop three times and their gift shop, the first time they kicked me out because it was holding a drink, the second time because I was wet coming from the swimming pool and the third time they asked me to leave my bag out the door wish I thought that was very offensive because I I’m not a thief… how they expect a woman to leave their purses or bags out the door??… and I can go on and on, but the only thing I have to say that this place is not recommended please do not waste your money if you want to have a nice and fun vacation. Is nothing fun to do upthere, everything closed at 10:30 pm, no night activities. Not recommend this place at all.
Imran Ali
I am giving 4 star because their food range for general restaurant is very limited people who eat chicken should not consider this resort as they have almost nothing or very less chicken here whereas the sea front room has bit outdated bathrooms whereas people who relay on elevator for wheel chair or baby stroller should not choose this hotel as other then the praymid itself building there is some stair you need to go up manually which is really painful bcz we compromise a bit to change room to praymid which has partial beach view but room are way better and good bathroom so that change workef best for us with one year baby. Within Pyramid Booking, you would have access to premium restaurants which were super good, especially Banazuza, Careyes, and Sakura, all of which required booking in advance. The staff was extremely good, and the fragrance at Pyramid was very good .Overall, not a bad experience as there were few other restaurants we were supposed to try, but we couldn't get much time. But Cafe del Mar has a good view outside and has a side pool down the seaside. The beaches are all the same in the resort, so that's Good. Overall satisfied, but if we had known some of these options beforehand, we might have planned better. But I'm okay with what I paid for it.
Mohamed Fayed
Don’t let the ratings scare you. This is definitely the best resort we’ve ever been too. The Pyramid is fabulous in every aspect tbh. Great stuff, great location, very nice and clean. Food is great at as well but could be a little better. There are 17 restaurants available for the pyramid guests and we were able to get food for the 5 days without reserving any of them. Our stay have been awesome and we’ll definitely be returning back next year.
Elizabeth Molina
If you are a traveler from abroad, my strongest recommendation is to avoid this hotel. This was a definitively bad experience, and we will never return. Even though we paid for "The Pyramid", everything was of extremely low quality.
The staff at this complex is incredibly unwelcoming. They don’t greet you, they lack basic hospitality, and their English is very limited. We saw many international guests struggling because the employees simply wouldn't answer their questions. Most of the staff appeared moody, rude, and acted as if helping you was a chore.
The rooms are dated and have a very unpleasant smell. Everything feels cheap, including the mattresses, which were very uncomfortable.
The buffet food is terrible and lacks variety. I was served meat that was mostly gristle, and the overall flavor of the food is poor. The "snacks" are basic, and the tacos were greasy and unappetizing.
Reservations: It is nearly impossible to book specialty restaurants.
Crowds: One night, the buffet was so overcrowded they sent us to eat in the cafeteria.The alcohol is bottom-shelf, low-quality, and tastes bad.
Avoid this place during Spring Break. The hotel is full of drunk teenagers, and there are massive lines for everything.While the beach is pretty, the ocean is very rough. There aren’t enough lounge chairs or shade. If you don't "reserve" a chair with a towel by 6:00 AM, you won't find a place to sit all day (we were feeling like we were playing the hunger games).
Save your money and avoid the headache. There are many other hotels offering much better service and quality for the same price. Even that entertainment was good, this hotel was a huge disappointment. Do not stay here.
Alex Quintana
Our experience at the Pyramid of Cancun was fine, but nothing exceptional. The staff was friendly overall, and the food was okay. We never ran out of food at the buffet, despite some reviews warning about that. Depending on the time you go, there can be a wait especially during msin dinner times...but we personally never waited more than about 15 minutes.
One downside was the lack of lounge chairs around the pools. Like many resorts, if you don’t go very early to put towels down and reserve chairs, you likely won’t find any available later in the day. Personally, we paid the $75 for a private cabana, which I thought was a good deal and made the pool experience much more enjoyable.
This was a family vacation, and for that purpose, the resort worked well enough. The rooms, however, were below par. They weren’t anything special, and some had visible mold. My niece’s room also had cockroaches, which was disappointing and hard to overlook.
One thing worth noting is that I am a Spanish speaker, and it’s possible that helped our experience when interacting with staff. I can’t say for certain how service compares for non–Spanish-speaking guests, but it may be something to keep in mind.
Would I visit again? Possibly...especially if I were looking for a budget-friendly all-inclusive. But it’s not the kind of place that makes you say, “I’m definitely coming back.” Overall, you get what you pay for, and this is not a high-end, luxury all-inclusive experience. All that said I enjoyed my time there.
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Google reviews (4263)
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Jet off for a feast of fun, leisure and entertainment at the Platinum Yucatan Princess Hotel, a magnificent 5-star adults-only getaway in Playa del Carmen in the sun-kissed Mexican Riviera Maya. This all-inclusive beachfront escape is ideal for...
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4.2
Google reviews (4263)
Katie DeLuna
We recently stayed at the Princess Yucatán resort in Playa del Carmen, and unfortunately the experience was very disappointing overall.
The biggest issue was the beach and seaweed situation. I completely understand that sargassum is a natural occurrence and not something the resort can fully control, and I do appreciate that workers were out there tirelessly shoveling and trying to clear it throughout the day. However, the amount of seaweed was overwhelming. There were literal mounds of it lining the shore to the point where getting into the ocean was nearly impossible. The smell was also extremely strong, like rotten eggs, and it extended far beyond the beach itself. We could even smell it outside our hotel room, which made it difficult to enjoy relaxing outside in the mornings or evenings.
The customer service from several concierge staff members also left A LOT to be desired. One employee questioned me in a rude tone when I asked for extra towels, even though towels were visibly available behind the desk. Another concierge rolled her eyes when I asked about possible room upgrades. Small interactions like these really affect the overall atmosphere of a stay, especially at an all-inclusive resort where guests are simply asking for basic assistance.
While some staff members worked very hard and were friendly, the resort overall did not meet the expectations we had based on the price and reviews. The grounds themselves average (in need of upgrades), but the beach conditions and lack of welcoming customer service made it difficult to fully enjoy our vacation.
I truly wanted to love this trip, but I don’t think I would return or recommend it unless major improvements are made in guest service and travelers are made more aware of the beach conditions during heavy seaweed season.
Kristin Scheurer
So let me start by saying I am actually still at this resort with my best friend of 26 years. We booked this trip together because her mother recently passed (last month). My best friend was raised in the caribbean and the ocean is her calm space. We wanted to do something that allowed her to feel a connection with her mother, that was always the ocean.
First and foremost - the spa was amazing. We got the 80 minute ‘Yucatan’ massage and it was phenomenal. I would 100% recommend this and the massage therapist “Esmeralda”! The spa was incredible. She was amazing!
Unfortunately - the beachfront is completely unusable. There are mounds of seagrass at minimum 5 feet high. Which is accompanied by a VERY overpowering smell of decaying shellfish. We did bring our frustration and disappointment to the concierge and assured them we understood it was a natural phenomenon and that it was clearly not her fault personally but that no where on their website or the sunwing website does it make mention that the beach during certain periods of time will be unusable. So no water sports as advertised, making you pool bound only. We have a pool at home. The frustration is that other locations seem to be more proactive in clearing the beach, or at least a section to be able to access and use it as intended. We asked if our room could be upgraded to a swim out or something, that was not an option. We asked if it could be updated at a reduced rate and we would pay the difference - the reduced rate was still an additional $900 USD. (We are Canadian so this was in fact around $1200 more). So that was clearly not an option
For us/ they did offer use of the spa pool or a cabana at the Rodeo restaurant. However, we already HAVE use of the spa pool. The entire point of this trip was to lay on the beach and allow her time to heal. I literally have a pool
In my backyard at home, if we wanted to swim in a pool we wouldn’t have left Canada during the warm season to fly down here to sit at a pool that we share with several other people. The point was the ocean.
That being said this is not a five star hotel. The room shows obvious signs of wear, there are notches in the door frame from improper installation of the bathroom door. I have knee surgery in two weeks and the elevators don’t work regularly. When they work sometimes; it in general makes us nervous of being stuck in them so we now avoid them. But we are on the third floor so that is not awesome for my knee.
The restaurants aren’t all open and the AC in our room can’t be turned down. Leading to an excess amount of humidity and a feeling of dampness.
The staff is lovely. I will say the food is good and there is a wide variety at the Buffett. The staff is very friendly.
Beach - 0
Pools - 4
Food - 3.5 (mainly because of the closure of the restaurants we want to eat at - the food itself tastes good)
Staff - 4
Room - 3
Smell - 0
Spa - 5
Honestly we likely wouldn’t have been so upset had the hotel handled our dissatisfaction with the beach in a more accommodating way, we would have just dealt with the rest of the disappointment. I don’t know how you can claim to be five star when you don’t have a usable beach, the rooms are clearly falling apart, the elevators don’t work, the AC rattles all night and doesn’t go lower than 22 and the fixtures are rusted around the resort. That is NOT five star quality. Additionally; be aware that the “free” wifi is terrible, and drops constantly- they offer upgraded PAID wifi; which is shocking for a 5 star, as we’ve been to other 4 & 4.5 star resorts that have perfect free wifi through the entire resort. So be prepared to get your own plan in advance for your devices.
Would we return? Maybe- but honestly most likely next door that was renovated last year and has the same great food- but still no usable beach at the moment. So the current outlook is bleak
Cayla Snow
This may just be the worst resort I’ve ever been. Firstly, the food situation is insane. There are 4 a la cartes advertised, but they close down 2 a night, so you really only have 2 to pick from. Aroma and rodeo are horrible. The silver lining I thought was that as platinum guests, we can access the resort next door and reserve through the concierge a reso at one of their 5+ a la cartes. HOWEVER, the past 5 nights, they are saying every morning the same rehearsed script “our reservation system is down”. So we literally get no benefits of eating at the other resort and stuck to 2 places. It truly feels like a rip off. On the 3rd night I got severe food poisoning at aroma and was bed ridden the next day, my partner tried to take me back some food from the buffet and got stopped and the staff wouldn’t allow him to bring anything and made a scene. The room service wasn’t edible, so I was left crippled and starving. We met another couple who was food poisoned as well. Besides the food, everything feels like an “up charge” or “extra” here which was nowhere advertised before, and I’m surprised nobody else is talking about this? The beach is horrible, out of there control but nobody talks about how bad the smell is from the sargassum. It’s actually disgusting. I highly advise to cancel and consider any world of Hyatt resorts if you’re willing to pay a little more money, or even any RIU is worlds better then here. Will never be staying again or recommend the princess.
Edit to hotels response: Your statement is absolutely not true. We went every single day during our stay expect the first night to the concierge desk to try and book through them for next door. Every day they told us the system was not working and there was nothing they can do for us at all without even trying. It was simply laziness with no attempt to help guests. we went to the front desk and had the guy working there ask for us since your response said the system was working again and got the same response when he asked the concierge personally. We even went to the sunset concierge who told us the system wasn’t ever down but yucatan had to make the reservation. On the final day we just walked up ourselves and they happily let us in. If they told us to begin with that we were allowed to do that or just make a quick call next door, then this wouldn’t be an issue. But next door was more than happy to accommodate us because restruants were literally empty and that would’ve been nice to know to begin with, instead guests were so quickly dismissed.
Josee Desmarais
There from Feb 17-24.
Disappointed considering this is a 5-star resort and the price we paid. If you have high expectations for the beach, you may want to look elsewhere. The sister resorts are older and less modern; while the beach area might be slightly better, the seaweed and brown water make it unappealing.
Other than that, it’s a nice resort — all white, beautiful rooms, and a standalone tub. However, we were not impressed with the food or service, and we’re not difficult guests. I’ve never seen a buffet so small with such low-quality options: frozen nuggets with brown meat, frozen patties, frozen French fries, and single slices of processed cheese in plastic wrappers 😳. The food choices were really lacking and the restaurants are, hit or miss. Mostly miss for us 🤷🏼♀️
Seven days was more than enough. We will never go back.
Eric S
It was -fine-.
Considering I left the compound 3 out of the 5 days I was there should say a lot.
The sargassum can't be blamed on the hotel...
The only dining options outside of dinnertime (when the restaurants are open) is the buffet and the buffet is lacking. I was going to say that at least the breakfast portion is good but on my last day they even screwed that up. Still don't understand how they made waffles that dry. And when the buffet is closed all they offer is a limited "snack menu," and that was the worst cheeseburger I've ever had in my life. Twice. Thought the first time was a fluke...
That said the staff was excellent but there's just so much they can do the aging infrastructure I guess.
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Welcome to the exotic and enchanting Grand Palladium Colonial Resort & Spa in the heart of Riviera Maya, Mexico. This vibrant all-inclusive resort is nestled amidst lush tropical flora and fauna, with stunning beaches and breath taking crystal-clear...
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4.1
Google reviews (4062)
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Discover relaxation or excitement on the shores of Mexico at The Sens Cancun, a lively all-inclusive resort offering both family fun and moments of pure bliss in adults-only areas. A superb infinity pool overlooking the sea is a great place to...
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4.1
Google reviews (4062)
SusanSimon SS
My family and I stayed at the Sens Cancun Feb.13th to the 20th. We just had an amazing time! Would love to go there again. With our 6-year old and 8-year old, we needed this getaway. The resort is beautiful from the front, to the back with the pools, the beach, the fun atmosphere, the kids club, and the adults only area :) There was a variety of alcoholic drinks.
Our bracelet let us have access to quite a few restaurants, the adults only spa (so it depends on the package that you are purchasing).
Other highlights included the yummy food at the buffets (early!) the restaurants (outdoor, pizzeria, Japanese, The White Box, early reservations help!), ice cream shop, the cappuccinos, the Pirate show, the Michael Jackson show, and the hammocks on the beach!
A lot of staff members speak English, which was helpful and using Google translate helped us get by :)
My son and I were sick for a day or two…we think it was from the cheese sauce in a pasta dish at The White Box…maybe avoid that dish, but very tasty restaurant overall!
Wanted to mention people who stood out: Julio (photo of him and myself- bartender at Sensoria Spa- my husband and I love your energy and friendliness!), our breakfast servers Guadalupe, Modesto, and evening server Rony, and Isaac (refilled our drinks in our room each day). We met many great staff members, eg., cleaning staff, but could not get all the names!
Muchos gracias!
Lyndsey Brandau
This was our first time visiting The Sens Cancun, and despite all the negative reviews we had seen beforehand, we were pleasantly surprised by how nice the resort was. We had the black bracelets, which gave us access to additional restaurants—definitely worth it. Our family of four (husband, wife, and two kids ages 9 and 6) booked this trip last‑minute through CheapCaribbean.com with direct flights and Amstar shared transportation. Both were easy to use and highly recommended.
The resort was very kid‑friendly. There were great children’s pools, beach playgrounds, a pirate ship ride, free arcade, and unlimited ice cream at the coffee shop. This was not a party resort at all, which we really appreciated as a family. Dinner reservations were very easy to make through the resort app, and all of the sit‑down restaurants had fantastic menus. The buffets were decent—nothing amazing, but good enough. They were limited and mostly the same items each day for breakfast and lunch. Lines did form at times, but if you go early (before 9:30 AM) you’ll be fine. If you want a beach chair or umbrella, I recommend waking up early to claim a spot—those go quickly. Overall, we had an excellent stay and would definitely return to this resort again.
Felicia Perricelli
It’s a beautifully designed hotel. Gorgeous. With a black bracelet booking you can access many restaurants and buffets with tons of fresh food options. The dress code at some restaurants was too strict for a beach vacation. And many restaurants didn’t have availability. Kinda defeats the purpose of having access to them.
The service overall isn’t great, most things are self serve like towels, drinks, coffee, and often the restaurant servers were overwhelmed or absent.
Yet we had a great time overall. Excellent for families. Nice pools, and lounge areas. Clean hotel.
Don’t believe the terrible reviews. It’s a very enjoyable experience if you’re not expecting perfection.
yassine ktari
Overall Pleasant Stay – Special Mention to the Staff (Alexis & young lady at the front desk whose name I unfortunately did not catch)
Upon arrival, you may be asked to pay approximately USD 100 in municipal taxes/fees to the municipality of Cancún for the beach, even though my travel agency in Canada did not inform me of this payment in advance.
I also encountered an issue with my reserved suite. I had paid an additional fee for a suite with a jacuzzi and an ocean view, but I was informed that no such suite was available at that time. As a result, I spent the first night in a suite without an ocean view, which was disappointing given the extra amount paid. That said, I would like to highlight that the staff was responsive, took my concern seriously, and the situation was resolved the following day, which I truly appreciated.
I especially want to emphasize the excellence of the staff, who genuinely made a difference throughout my stay. A special thank you to Alexis, as well as to a young lady at the front desk whose name I unfortunately did not catch, but who was exceptionally kind, helpful, and professional. Their attentiveness, positive attitude, and sincere willingness to find solutions left a very strong impression on me. This level of service truly deserves recognition. (If I am able to retrieve her name, I will gladly update this review.)
Regarding dining, the food is acceptable overall, but I highly recommend choosing the à la carte restaurants rather than the buffets. The à la carte options offer better quality, more attentive service, and a much more enjoyable experience. There are more than seven à la carte restaurants, allowing guests to choose different cuisines and enjoy variety throughout their stay. In my opinion, these restaurants are one of the hotel’s strongest points, and I would recommend avoiding the buffets as much as possible.
I also appreciated the overall atmosphere of the hotel. The setting is pleasant and truly ideal for relaxation. The team, in general, is friendly, welcoming, and attentive, which greatly enhances the quality of the stay.
For guests who prefer to spend an evening at the hotel rather than going to downtown Cancún or nightclubs, the hotel regularly offers on-site evening entertainment. Personally, I really enjoyed the traditional Mexican music night and the pirate boat show, both of which were fun and well organized. A special mention goes to a tattooed young female performer during the pirate boat show she was excellent and truly made my night with her energy and performance. (If I am able to retrieve her name, I will gladly update this review.)
One final point worth mentioning: although my departure was scheduled for December 11, 2025, I was informed on December 10 that my suite would not be cleaned that day because I was leaving “the next day.” I raised this issue with the front desk staff lady, and it was quickly resolved, which I appreciated.
In summary, despite a few organizational issues, my overall experience was positive, largely thanks to the quality of service and the professionalism of the staff. I would recommend this hotel, and once again, thank you to Alexis and the lady at the front desk for their valuable assistance.
Hannah Suitor
Overall this hotel was great. Very crowded for the amount of guests but I think that’s just cancun for you. I wish I would have known before booking at the sens that it is basically adjoined with the oasis next door. We spent most of our time on the oasis side by the pool and those restaurants. The a la cart restaurants were amazing. Buffet was ok, always found something to eat. Beach has just over a 1km stretch that is walkable. We had a 50 minute relaxation massage that was good, spa was very nice with great staff. The room keys are on the bracelet they give you upon check in which I found so convenient!
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4.6
Google reviews (12119)
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Jet off and live the dream at Essence @ The Fives Beach, a magnificent 5-star escape in Playa del Carmen on Mexico’s sun-kissed Caribbean coast. This luxurious all-inclusive boutique hotel, which is next to a stunning private white sandy beach, has...
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*Up to 4 Kids Stay Free (up to 16 years), Valid for stays in a 2 & 3 Bedroom Residence when travelling between 08/05/2026 - 23/12/2026.
*Stay 10 Nights and receive an additional 2 Nights Free when travelling between 08/05/2026 - 30/10/2026.
*Receive a $555 Resort Credit per room per stay when travelling between 01/08/2026 - 23/12/2028.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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*Receive a $555 Resort Credit per room per stay when travelling between 01/08/2026 - 23/12/2028.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.6
Google reviews (12119)
Lelyyy
The service was the highlight of our stay. Everyone was welcoming, friendly, and helpful. A special thank you to Bernardo from the Thai restaurant—your service was amazing and truly stood out.
The only downside for us was the atmosphere. While the resort is beautiful, it didn’t feel very representative of Mexico. The music, décor, and overall vibe felt more like a resort in the United States. There is a shop where you can learn how to make tortillas by hand, which was a nice cultural touch, but we would have liked to see more Mexican culture incorporated throughout the resort.
One thing we really enjoyed was the entertainment. Every evening there was live music or a show in the main plaza, which made for a fun and enjoyable atmosphere.
Kerry Kaplan
⭐⭐⭐⭐⭐ Exceptional Experience – 100% Recommended!
Our stay at The Fives Hotel in Playa del Carmen was nothing short of spectacular!
From the very moment you step foot on the property, the service is absolutely amazing. A special shout-out to Geraldine, Carlos, and Antonio—their hospitality was incredible and truly set the tone for our entire trip. Geraldine is so lovely , always smiling and welcoming. Your whole team is extraordinary; they work so incredibly hard every single day, and it absolutely shows. We noticed and truly appreciated every detail.
And the food? Unbelievable! It was so delicious that we are genuinely trying to figure out how to pack up one of the chefs and take them back home with us!
Thank you so much for having us and for providing such top-tier service and memorable meals. We cannot recommend this place enough—100% recommended.
jr rivera
Arezzo Restaurant The Fives
We would like to extend our sincere thanks for the outstanding service and amazing food. Every meal we enjoyed was absolutely delicious, and the hospitality we received made our experience even more memorable.
A special thank you to our waiter, Francisco, who consistently made sure we had everything we needed. He treated us with the utmost respect, professionalism, and dedication during each of our visits. We attended three times and never had to wait in line, which made our dining experience even more enjoyable.
Compliments to the chef for the incredible attention to detail. Every plate was beautifully presented, looked delicious, and tasted even better. It is clear that great care and passion go into every dish that is served.
Thank you all for making our visits so special. We truly appreciate the exceptional service, wonderful food, and warm hospitality.
With gratitude,
The Peters and Rivera Family
Our stay from 6/15/26 thru 6/22/26
Sunflower Studio
Our stay at The Fives was absolutely incredible, and one of the highlights of our entire trip was spending our days relaxing on the Bali beds by the beach. While the beach itself isn’t perfect due to the seaweed in the water, the exceptional service more than made up for it.
The real stars of our vacation were Jonathan and Ricardo. From the moment we arrived, they went above and beyond to make sure we had everything we needed. Their attentiveness, friendliness, and genuine care turned an already wonderful vacation into an unforgettable experience. They weren’t just our waiters—they became part of our vacation family. Every day they greeted us with smiles, remembered our preferences, kept the drinks flowing, and made us laugh. They truly made us feel special and cared for.
It’s rare to find service that leaves such a lasting impression, but Jonathan and Ricardo did exactly that. They are a huge asset to The Fives and a major reason we can’t wait to return. If you’re staying here, do yourself a favor and reserve a Bali bed—you’ll be treated like royalty.
Thank you, Jonathan and Ricardo, for helping create memories our family will cherish for years to come!
Dena Bretz
We just returned home from our full week at The Fives, and it was great. It has all the usual trappings of a family-friendly all inclusive, but also amazing activities that made it feel like a wellness retreat! Huge beautiful beach, multiple pools, plenty of restaurants, but also how-to macrame class, sunset meditations, poolside ice baths, Temazcal (go just trust me!), and at least 3 hours of different fitness classes six mornings of the week.
There was also a ton of nature on the over-sized grounds so you could walk through the plaza with music, shops, bars, and restaurants or cut through the cool green jungle path to encounter monkeys, lemers, iguanas and more!
This was not at all your usual all-inclusive it was unique in the best ways, and we look forward to being there again!
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4.7
Google reviews (3657)
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Immerse yourself in a world of luxury, style and sophistication at The Five Oceanfront. This magnificent 5-star getaway offers a prime beachfront location in the charming Mexican resort of Puerto Morelos. You will enjoy breathtaking views of the...
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Room Credit is per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type & board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Up to 63% Off, Stay 7 Nights, Pay 6 or Stay 13 Nights, Pay 11. Complimentary Room Upgrade from Junior Suite to 1 Bed Partial Oceanview and $555 Resort Credit when travelling between 02/06/2026 - 31/10/2026 and 16/08/2027 - 31/10/2027.
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All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type & board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.7
Google reviews (3657)
np3bond
The fives ocean front Puerto Morelos is almost perfect ..... First the service and staff are outstanding. Mariel, Diego, Rodrigo, and stepheny in Marley's kitchen were fantastic.
The exterior facilities pools beaches restaurants gym bars are all top notch. The hotel is a small boutique but has more than enough activities for everyone two beautiful clean pools. A beach that has nets and a crew to clean the seaweed that is invading much of the Caribbean. The beach does have biting ants and their are mosquitos so bring bug spray. Otherwise Plenty of cabanas and chairs and great service . The food at Marley's was great. Drinks were weak but they are usually dealing with all inclusive crowd so that's not a surprise. Spa was great with incredible massages. and we even enjoyed a sound bath meditation something I've never done. Everything was priced well not cheap but not expensive
The problem is the rooms. We stayed in room 510. Ocean view suite with balcony and jetted tub. While pretty on the outside and at first glance some details underwhelm and undermine the 5 star aspirations a faint smell of mildew throughout the property and hallways, poor paint jobs on finishes, cheap materials on closets, linens with holes including on blankets and day beds on the balcony. Balcony Jacuzzi needed it's jets cleaned, but also being slow to warm and with weak pressure and painted over controls. We had to have our air conditioner worked on 3x and our room was never cool. Our sliding door to the balcony handle broke and it jammed open unable to close letting in mosquitos and heat. Maintenance did respond quickly.
So in short a fantastic hotel with one glaring issue room maintainince. Room cleanliness was excellent and the staff cleaning dona great job.
Lastly the town of Puerto Morelos is amazing quaint filled with locals and a far cry from Cancun. Must trys are Puerto Knaa, pirata, and the speakeasy
Aby DiOrio
Set in a beautiful, sleepy beach town with no high rises, the location felt incredibly intimate and special. Beautiful, clean resort that still feels intimate and boutique despite having plenty of space, pools, and bars. The only downside was check-in — it took a few hours and there was a pretty aggressive vacation program sales pitch when we really just wanted to get changed after traveling.
The service completely made the experience though. Christian was honestly the highlight of the trip — incredibly attentive, friendly, and always on top of everything before we even had to ask. Huge shoutout to Elvis, Giovanni, Rodrigo, Ian, Felix, and the spa team (Noe and Mary) as well for being so welcoming and making everything feel easy and relaxing. We never had to wait long for drinks or service anywhere.
Ryan Harris
Overall, we really enjoyed our stay here! It’s a nice mid-sized hotel right on the beach. We got a suite and the room was very spacious. We liked that it had a big refrigerator to store left overs and drinks. Our bed was very comfortable! Our kids slept on the pull out sofa in the other room. The mattress was particularly uncomfortable, which isn’t so surprising since all sofa beds are sort of like that. Also, they are kids and I remember plenty of sleepovers on the floor growing up, so they aren’t picky, but wanted to call it out because even they thought it wasn’t comfy. I added a blanket as a layer between them and the springs and it was fine.
We enjoyed the breakfast at the hotel! I wish I could remember the name of the woman that checked us in, but I really liked her (she had glasses and maybe some tattoos?). Anyway, she was great and a friendly face that would check in on us and asked us about our trip. Shout out to her!
The only reason that I took a star off is due to the beds on the beach. My family and I went to the beach around 9:30/10:00. It wasn’t crowded at all and there was a whole row of about 6 chairs that were empty. Most had towels on them, but no one was around, so I figured they must have been from the day before and we sat down. My family went in the water and I sat and read my book for about 20 minutes. I then got up to check on my family and take some photos. When I got back to the chair where I had been sitting, and where all of our stuff was, I was confronted by another guest who said that I was sitting in his chair. He said he had put towels down at 7:00am on 4 chairs and I needed to move my stuff because they were his. I had been there at this point for at least a half hour and hadn’t seen him at all. I was confused, but then another guest told me he had a similar interact with a different guest the day before. Apparently people put down a towel at 7:00am and then it’s theirs for the whole day whether they are using it or not. This is frustrating/confusing for guests that don’t do this because there is no where to sit on the beach then if you show up any time after 8:00am as they all have towels on them. It would be great if staff could figure out a way to better monitor this so these chairs don’t go unused for hours at a time when someone else could use them. While this was an interaction with another guest (no issues with the staff), it just bummed me out. We ended up getting my family out of the water and we headed back to our room since there were no other chairs without towels (plenty of them without people on them). Anyway, just wanted to give this feedback!
Stéphane Jaeger-Rouse
I had the most wonderful massage with Noe today. I’m extremely picky about massage and his was the best I have ever had, by far. He made me really comfortable, the pressure I had asked to be firm was just that, firm without being too hard. There was gentleness in his movements at the same time. The room was quiet and peaceful, and he offered me a cup of herbal tea in the relaxing room afterwards.
If you need a great massage, this is the place to be and the masseur to ask for!
Thank you Noe
Hailey Enszer
We arrived to find that the hotel was overbooked, so they 'upgraded' us to a room with a view. . Which meant a much lower quality room with a partial ocean view. We were able to move onto the room we actually booked the next day, but we're given no monetary credit for the inconvenience.
I scheduled 80min massages and hydrotherapy for the husband's birthday about 6 weeks before the trip. We were told when we arrived to the spa that there was a miscommunication and we would have to split the services.. so 50min massage one day and a 30min massage with hydrotherapy the following day. We were really looking forward to a relaxing birthday spa day, but it was awkwardly cut short. Once again, no extension on the massage or additional services offered for the inconvenience.
The rooms are nice, but could definitely use some attention in maintenance (our sink was very loose, showerhead didn't have great pressure). The food options are alright - definitely better than most hotels. The restaurants' hours were a little confusing though. The staff really made our experience. Everyone who assisted us was genuinely very kind, helpful and they paid great attention to detail to ensure we were happy.
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4.1
Google reviews (3448)
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£1159
Based on 7 Nights, All Inclusive, Including Flight & Hotel
The luxurious Dreams Aventuras Riviera Maya, is an amazing spot for an all-inclusive holiday. Boasting a private stretch of beach, swimming pool, waterpark, children’s club and an array of dining options, the resort ticks all the boxes for a superb...
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Up to 35% Off
Up to 35% Off when travelling between 01/05/2026 - 31/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 35% Off when travelling between 01/05/2026 - 31/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 30% Off
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Up to 30% Off when booking before 31/07/2026 & travelling between 01/01/2027 - 31/12/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.1
Google reviews (3448)
Miranda Gemus
We recently spent two wonderful weeks at Dreams Aventuras for our wedding, and we couldn’t have asked for a better experience. From the moment we arrived, the staff went above and beyond to make us feel welcome and ensure our stay was enjoyable.
A special thank you to our wedding coordinator Fernanda, who was absolutely fantastic. She was professional, organized, attentive to every detail, and made sure our wedding day ran smoothly from start to finish. Having someone so experienced and dedicated allowed us to relax and truly enjoy the celebration.
The resort itself was exceptionally clean and well-maintained throughout our stay. The food was also very good, with plenty of variety and consistently enjoyable meals. Every staff member we interacted with was friendly, helpful, and genuinely committed to providing excellent service.
One of the highlights of our trip was the spa. We enjoyed the hydrotherapy experience as well as a couples massage, and both were absolutely wonderful. The spa was peaceful, relaxing, and the perfect way to unwind after our wedding. The staff were professional and made the entire experience feel luxurious and rejuvenating.
Our wedding exceeded our expectations, and the two weeks we spent at Dreams Aventuras created memories that will last a lifetime. We would highly recommend this resort to anyone considering a destination wedding or simply looking for a relaxing vacation. Thank you to the entire team for making our stay so special!
ben middleton
We had an excellent stay at Dreams Aventuras Riviera Maya and thoroughly enjoyed every moment of our trip. The resort is beautiful, well-maintained, and has a relaxed atmosphere that makes it perfect for a younger couples getaway.
The staff truly made the experience special—everyone was friendly, attentive, and went out of their way to ensure we had a great time. A special mention to Adalberto at the mixology bar, who was amazing throughout our stay. His drinks were fantastic, and his energy and service really stood out.
Overall, it was a wonderful experience, and we would absolutely recommend it to anyone visiting. Much appreciated.
Sam Garzon
Beautiful hotel, and even better service. The rooms are very nice; we stayed on the first floor and have a small private pool that both kids and adults loved. The grounds are kept in great conditions and there is service staff everywhere ready to assist. The hotel has a nice and well equipped gym, as well as two kids centers, one is a huge game room and the other is a kid’s club, which our kids loved. Highly recommended.
Rae Dyck
We loved our stay at Dreams recently, exactly what we expected based on the hyatt app. We knew what would be happening, what would be open when and were able to use it for service. The small size fit our group well, the service and staff were top notch. What keeps this from getting five stars for me was the rope art in the room needs to be removed as it causes a strong musty oder due to the humidity, lack of pool attendant clearing chairs for everyone to enjoy (at other resorts saved chairs are cleared for those actually at the pool), lack of chairs at both pools, and not being able to order food to your pool lounger like other hyatt resorts. The servers around the pool were very attentive, the drinks were strong and the entertainment staff did an amazing job. Best food we have had at an all inclusive, the only bad meal we had was el patio which was a disappointment, when in Mexico you expect good Mexican food. We were a group of 12 and never had an issue getting a table together or when we broke off into smaller groups. Hyatt staff are always wonderful. Our cleaner did an passable job but my siblings cleaner was top notch. I would recommend this resort for anyone with mobility issues, I broke my leg after booking our vacation months ago and am temporarily disabled and found the small size and packed soft sand at the beach optimal. The location was excellent, the community is easy to get around and right outside the resort. Hyatt never disappoints and has become our favorite all inclusive resorts.
Christine Palmer
THERE IS NO BEACH HERE!!!!!!
I was so disappointed to learn that there is no beach on property. Those photos you see are concrete covered with a dusting of sand for aesthetics. It IS NOT A BEACH! There is no access to any beach from this resort. The employees were apologetic about the seaweed, but that was not the problem. Even if the water was crystal clear it doesn't alter the fact that there is no true beach anywhere on property.
The rooms are dated and at 5' 2" my hands hit the shower head while washing my hair.
I did offer 2 stars because the service is outstanding! Everyone we met was amazing. Also the food was quite good.
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4.3
Google reviews (3299)
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The sensational Dreams Vista Cancun Golf & Spa Resort invites you to enjoy an unforgettable family holiday on glorious Caribbean shores. With a beautiful stretch of beach, 4 swimming pools and land and water activities galore, guests of all ages are...
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4.3
Google reviews (3299)
Nidhi Pipalia
Highly recommend. It's a kids friendly resort but we were a couple and still loved it. Everything from the food, the service and the cleanliness was top notch. We had an issue with the weather being too windy, our door wasn't sealed well. We didn't sleep well the first night but they fixed the issue on priority and also followed up a couple of times to ensure it was fixed. Being vegetarians, we had plenty of food options and each one of their restaurants are very good. Coco cafe was our favorite!
Kim Gabuardi
This was my fourth time in Cancún and by far the most amazing hotel I’ve stayed in yet! While you can see the hotel zone in the distance across the water, Dreams Vista feels just far enough away from the vaivén of it and is nestled amidst more residential condos and homes. It honestly didn’t feel like I was even in Cancún because of how tranquil it was.
From the time my fiancé and I arrived, we were blown away with how inviting all of the staff members were and how impeccably clean the resort was. Everyone went above and beyond to ensure our stay was memorable.
All of the food had incredible presentation and was truly delicious. I say with confidence that you can likely order anything here and not be disappointed because the chefs are so talented.
Even though this is a family-friendly resort, at no point did it feel like it wasn’t adults-only which was surprising given how close the children’s water park is to the main pool. There was ample seating around the main pool all hours of the day and it was refreshing that no one was reserving lounge chairs at 7am if at all. The beach was indeed small but also perfect and there was no seaweed whatsoever.
Okay, let’s talk about the Preferred Club and the rooftop pool and restaurants… simply amazing and soooo boujie! For the nominal upcharge, this is a no-brainer for the added experience and value.
I also have to note how the robes and shower were hands down the most incredible I’ve ever experienced.
If you’re on the fence about this, do not be. It’s truly an unmatched experience of ultimate 5 star luxury and we can’t wait to return!
David Wickboldt
We had a great 4 day stay. Service was great. Plenty of food and drink options. Location is convenient for transport into the city as well as the Isla Mujeres Ferry which is in walking distance if you choose. Vista taco bar was our favorite spot for lunch. Expect to be pitched their vacation club while there; we politely declined and they didn't persist. Plenty of available poolside seating while we were here. Activities are scheduled through the day and evening, but we didn't really participate although we did watch one of the evening shows. We spent one afternoon at Playa Norte beach on Isla Mujeres which was beautiful; the beach on property was small and the water was cloudy from sand and seaweed, so we didn't swim there.
Sarah
This hotel is nothing close to a 5 star hotel.
- The food is ok. Wherever you go in the hotel. It's always underwhelming. The room service is below average, If not bad. The buffet... is a disaster for a 5 star hotel..
- BARELY any snacks/drinks in the room : only 1 small tequila a day (no other alcohol) + 1 mini chips + 1 m&m. That's it. The cheapest room snacks I've seen in a 5 star all inclusive.
- The preferred upgrade is a scam. We were a big group and we all checked in at different times as couples. Each couple got a different price for the upgrade..
-We upgraded in order to access the rooftop pool.
Rooftop pool gets crowded quickly. with limited available tanning chairs.
The worst part is that the only beds available (beds that fit 2 people) were available only for an extra fee.
why pay to be Preferred just to be asked to pay MORE EXTRAS ??
- The entire resort is a wind tunnel. Blasting winds the entire time.
We were there in march, which is known to be windy. However, we left the hotel every day and noticed that it was not like that a few blocks away.
- You have to reserve a place to eat at the restaurants. Good luck finding a reservation at the time you would like.
- Coffee shop was ok. Decent coffee. But why put all the pastries out and let them dry out in the air ??
- Beach seating was very limited.
- On a positive note, I have to say thatThe staff is nice and friendly
FOR THE PRICE, YOU CAN GET MUCH MUCH BETTER. THERE'S A LOT TO WORK ON FOR THEM TO BE CONSIDERED 5 STAR.
James Stinson
As I sit here trying to soak up the last bit of sun and warmth before returning to cold Canada, I am reflecting on our 7 day stay. Excellent resort! I cant say enough about the entire Dreams Vista team. Special shout out to Mario Camara at the Blue Water Grill ( roof top) and our room maid Aristela for keeping us clean and tidy. Amazing food at all of the resort resturants and plenty of great drinks. Everyone makes you feel so welcome and that bit of extra special. Cant wait to come back 😊.
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4.6
Google reviews (2276)
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On the sun-drenched shores of Mexico, the 5-star Margaritaville Island Reserve Riviera Maya invites you into an elevated all-inclusive escape where indulgence meets effortless luxury. Here, every detail is designed for unforgettable days and unhurried...
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4.6
Google reviews (2276)
Victoria Purdy
No hot water. Do not get a room at the end, you will not have hot water, maybe room temp if lucky. Service is decent depending on the person. Other rooms in our party had hot water but we were at the end and ice cold shower in the morning, okay in the early afternoon but not hot maybe warm if your from the north. We had awesome staff and also the opposite. Food is so-so depending on quality taste. Drinks are okay if you don’t know what a good cocktail is. Reminds me of their cruise, okay for a day or 2, but not the best or even good. I would rate as an okay experience and service. Not really worth the money, spend up and get a better experience elsewhere.
Giselle Glover
If you are looking for a quick and quiet vacation to recharge your batteries, this is the spot. The resort is incredibly clean, well-maintained, and has a relaxed atmosphere that makes it easy to unwind. Plus, the drinks are fantastic - perfectly crafted and always refreshing.
Standout Service:
The absolute highlight of our trip was Carlos Cilia. From the moment we arrived, he was exceptionally attentive. What really stood out was his proactivity; Carlos often found us around the pools, bars & restaurants and offered support before we even realized we needed anything. This level of consideration did not go unnoticed and truly elevated our experience. If you visit, definitely look for him!
A Quick Note on Dining:
While the resort is a peaceful paradise, it’s worth noting that the restaurants and bars can sometimes be short-staffed. This does mean you might wait a little longer for a table or a round of drinks, but the quality of the service remains high. The staff who are working are hard-working and consistently friendly, so the wait is always worth it.
Overall, a wonderful stay and we can't wait to go back!
mark peters
Great place, happy to vacation here. Not a perfect experience but ultimately we quite were happy our stay.
The Good: Pools were cold but great, the rooms were awesome, very clean resort, the variety of food options were nice and pretty tasty, the variety of drinks was insane and also delicious, the mini-bar points system was neat and effective, We got a good deal to go here, it was the cheapest 5-star we found, pool side activities were fun, recreation staff were a ton of fun and the pickleball courts were phenomenal.
Johan, we had a ambassador/concierge assigned to us Johan who made our trip way better, hooked us up with reservations, texted us daily itineraries on what's happening, and gave us the best service possible. This guy is great and went above and beyond for us. Top class guy!
Jorge also gave us great service! Always loved when he was our waiter.
The less good: Food would be scarce after the first few hours of the buffet, items would run out before 8pm for dinner and before like 9am for breakfast, general service was a little hit and miss, sometimes we'd get the wrong order, or our order would be forgotten, getting water to the room was tough, it took us 4 calls to get some bottles. Beach towels would run out by 3pm and the clean towels would sometimes have a few minor stains on them, coffee shop only opens at 8am, we were always followed around by staff in the gift shop, excursion counter is expensive and is always trying to upsell, lots of small things but they do add up to a not perfect experience but really no where is perfect, I've just been to better resorts so hence the 4-star.
Cody McAfee
What a fun time. Rooms were great, Staff was EXCELLENT. My wife and I ended up getting fairly sick a couple of days in. Drinks were pretty inconsistent and the Steak House was nothing to write home about. Italian place was really good and the outside restaurant was SOOOO good. Steak and Egg Tacos were BOMB. Domingo was a great bartender and full of life. It was so clean and tidy. The couples massage was pricey, but was probably worth it for everything that we got. The hydro massage was an unforgettable experience (if you're in to sweating and freezing to death in a matter of minutes). Overall we had a pretty good time. Won't go back, but I'm glad we went! Only 50ish% capacity when we were there, and we loved it. Room service was great, but the drink selections (get more White Tequila or Captain Morgan or a little better bottles) were not amazing. Once again, BEAUTIFUL resort with a Fantastic atmosphere and staff!
R S
The staff were super friendly and the rooms and facilities were always very clean.
The pools are not heated which was a bummer. Food at buffet was hit or miss but Landshark was consistently good. Highly recommend the fish tacos!
We loved the Caribbean and Mexican ships at the Boathouse.
Dinner at Frank and Lola's was very good. I loved the Penne Vodka with Shrimp. Their cannoli lacked something in the cannoli cream though.
Dinner at JWB we were told they were out of the tenderloin so we upgraded ($50) only to find out from another guest that they had tenderloin that night. Felt like we were scammed here and the BY Strip wasn't worth the money.
Another issue was lack of beach towels. Even at 10am. Waited almost an hr for towels.
Unfortunately we will not be back
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4.4
Google reviews (6182)
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Experience the epitome of luxury and romance at El Dorado Royale in the exquisite Riviera Maya. This beachfront paradise boasts stunning views of lush gardens, sparkling pools, and the pristine Caribbean Sea. Centrally located, El Dorado Royale offers...
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4.4
Google reviews (6182)
Bri Sailing
Our stay at El Dorado Royale was amazing. The staff was so great and friendly. We especially loved Noe at Cocotal and the pizza spot by the pool. He was the best. The resort was beautiful and our room was very clean. We spent our honeymoon here & it was the perfect mixture of relaxing and fun! Plenty of things to do if weather permits. We are hoping to be back soon in the future!
Tara Chadwell
Breakfast at Cocotal is lovely. This place is an elevated buffet with many options for all, and plenty of space to move about. Authentic fresh tacos, fresh omelets and a variety of many other foods and treats are available.
Victor, our waiter of many years, is an absolute joy when we arrive. He knows what drinks we order, and almost has it at our table before sitting. He is our favorite waiter for breakfast and lunch as he is detailed and so friendly. Thank you to Victor for always making our meals special. 13 years he has served us well and we look forward to many more!
Eliseo Diaz
✨ Our experience at El Dorado Royale was simply spectacular.
From the moment we arrived, the service, attention to detail, and peaceful atmosphere made us feel like we were in another world. The perfect resort for couples to relax, disconnect, and truly enjoy the beauty of Riviera Maya. 🌴✨
🍽️ The food was amazing, with a huge variety of restaurants and outstanding quality.
🍹 The pools, swim-up bars, and adults-only atmosphere gave the entire experience a luxury and relaxing vibe.
💆♂️ Every corner of the resort felt peaceful, elegant, and unforgettable.
And the best part… ❤️
Our entire trip was coordinated by Go Couples Travel, who handled all of our reservations and made the whole experience smooth, stress-free, and truly special from beginning to end. ✈️🌎
We definitely recommend this destination for anniversaries, romantic getaways, or anyone looking to enjoy unforgettable days in Riviera Maya. 🇲🇽✨
⭐️⭐️⭐️⭐️⭐️ 10/10 experience.
Nigel Owen
A lovely resort hotel with beautiful gardens which were immaculately maintained. Plenty of space to escape the crowds and a pleasing variety of restauants to sample. Externally the buildings appeared well maintained. However the bedrooms were very dated, furniture was old, lighting could have been brighter. Many of the sun loungers on the beach were also old and uncomfortable. Staff were generally courteous, cheerful and helpful.
Check in was very slow and we were not given a full explanation of what facilities we were able to use or areas that were off limits. For example we only discovered during our stay at Dorado Royale that certain loungers and pools such as those near the Casitas were not supposed to be used. This was not explained at check in nor on the maps.
Navigation of the resort could have been made easier if restaurants and bars had signs identifying their names. Similarly a lable on each of the desks in the main lobby describing the role each had would make finding the right person to speak to easier.
Attention to customer's potential food allergies was admirable however exceedingly repetitive. As all evening meals had to be prebooked and reservation details were held at the restauant surely it would simpler if the question relating to allergies was asked by the concierge, recorded and notified to the restaurant along with the booking information.
Lesley Garcia
the experience in el dorado is special. Beautiful facility, good food and drinks. But the jewel of this place is its people. The people make this place. They are warm, caring, want us to have a good time. I’m especially thankful to our waiters Eleazer, Antonio Ku, don Victor, the young man named Francisco, Mauricio and Roberto. Always attentive, always smiling and always just so welcoming. So happy to continue seeing them as we come back.
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4.5
Google reviews (8322)
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Be treated like royalty during an extravagant tropical holiday at the magnificent adults-only Hyatt Vivid Playa del Carmen, located on Mexico’s spectacular Riviera Maya. Luxury awaits around every corner at this fabulous all-inclusive resort, with...
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All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.5
Google reviews (8322)
Axel
Had a great stay overall. The staff was fantastic, the front desk team was welcoming and helpful, and the food exceeded expectations. I especially enjoyed the gourmet dining experiences, the coffee shop, Dolma, and Le Chef.
The location is excellent, just a short walk from the lively party area, making it easy to enjoy Playa del Carmen without needing transportation.
The only negative experience happened right after check-in. A VIP services representative approached us and was very helpful at first, but the conversation quickly turned into a very persistent attempt to get us to attend an 8 AM breakfast presentation at another hotel. It was a sales pitch snd not a welcome experience, and she became visibly frustrated when I repeatedly declined.
One thing future visitors should know is that there was a huge amount of seaweed on the beach during our stay, making swimming in the ocean difficult. We ended up taking tours to Cozumel and Isla Mujeres for clearer water. That said, we understand it’s seasonal and not the hotel’s fault. We simply didn’t know what to expect.
Despite those issues, we had a wonderful time and would gladly return on a clean of sea weed month.
Natasha Seabra
We just returned from a fabulous 7-day stay to celebrate a milestone birthday. The staff went above and beyond to make our trip a memorable experience. Special thanks to Gixel who was extremely helpful in planning our special dinners. She made suggestions which helped us enjoy the moonlight dinner as well as the cabanas. Omar was excellent at providing us with the best dinner service. We also had a fabulous spa day and Sheila is a star. All in all, we will return. Cons: seaweed situation which couldn’t be helped and the raccoons roaming the restaurants/grounds
Zahara's Healing
I had a great time at Hyatt Vivid. The facilities were nice and clean, and all of the staff and entertainment team were so kind and helpful. During my stay, I offered guided Meditations and Sound healings to the guests, and the team was super helpful in assisting me in setting everything up as well as attending some of the classes. The room was beautiful and large, the food was pretty good as well, and they are in the perfect location and within walking distance to everything near 5th Avenue. They had several activities to do during my stay, which were entertaining. Big thanks to the helpful team (Enrique, Katia, Benjamin, Nahomi, Jose,Julio, Dulce, & Aranza)
Alejandro Rodriguez
My stay at Hyatt Vivid Playa del Carmen was excellent from start to finish. The service was outstanding, every staff member was friendly, attentive, and genuinely focused on making our stay enjoyable. The food exceeded my expectations, with a great variety of options and consistently high quality at every restaurant. Every meal felt fresh, flavorful, and well prepared. One thing that really stood out was how clean and well maintained the entire property was. The rooms, pools, restaurants, and common areas were spotless and clearly cared for with great attention to detail. If you’re looking for a resort with exceptional service, delicious food, and beautiful, well-kept facilities, I highly recommend Hyatt Vivid Playa del Carmen. I would definitely return.
MJ Fuentes
10/10 💗💗💗💗 Words can’t describe how amazing this hotel was! From the food to the service to the rooms, just wow. The all-inclusive experience exceeded expectations. The buffet was delicious with so many good options, and the Asiana restaurant was truly gourmet. The Pad Thai was honestly the best I’ve ever had.
The staff was incredibly professional, kind, and understanding. From the moment I stepped into the hotel until the day I left, I felt safe, welcomed, and comfortable. The rooms were spotless, beautiful, and well kept. Room service, bell staff, and everyone we interacted with made the stay even better.
10/10 experience. I already want to book again. Thank you for making this trip such an unforgettable one! I'll be back🥹🌊
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4.4
Google reviews (5391)
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Relax on sun-kissed white sands or plunge into crystal clear waters during a heavenly tropical escape at the Dreams Riviera Resort and Spa. Perfect for families or couples, you can do as much or as little as you like, with a magnificent array of...
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All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.4
Google reviews (5391)
Jasmine Placeres
While the staff was absolutely amazing and provided excellent service throughout our stay, the overall experience did not justify the high nightly rate.
There was very little entertainment or nightlife available. There is no nightclub on the property only a lobby area where guests gather, which was extremely hot and humid and not an enjoyable atmosphere.
The beach was also very disappointing. It was covered in seaweed, had a strong odor, and was so dirty that it wasn't even appealing to walk along the shoreline, let alone swim.
On the third day of our stay, my nephew was bitten by a tick on his ear. When we sought medical attention, we were held responsible for the bill. The manager stated that they could not guarantee the tick bite occurred at the resort because we have dogs at home, despite the fact that we were staying on the property at the time.
To make matters worse, two days before our departure, my sister suffered from what appeared to be food poisoning. She was charged $600 for medical care, which did not include any medication or follow-up consultation and no reimbursement for lost excursions for the inconvenience.
Overall, I am very disappointed with our experience. While the staff was wonderful, the resort itself fell far short of expectations, and I would not choose to stay at a Dreams Resort again.
G T
This resort is stunning, with wildlife frequently roaming the grounds. However, this brings some challenges, such as occasional droppings on the floors and steps, which the staff often takes a while to clean up, even when notified. Please be cautious about ticks; my son ended up with one in his ear. My sister spoke with the manager about potential compensation, but I hadn’t requested anything from the hotel despite incurring a $300 fee for a doctor visit and treatment. While I recognize that some issues are beyond control, we had already been there for three days. The manager mentioned that having dogs negates any potential assistance from the hotel, even though I never asked for compensation. They implied that the tick might have come from our home, despite him noting it would have released underwater. Felt like I was being gaslighted. After three days of enjoying the pool, I was disappointed with how we were treated and I don’t plan on visiting this hotel again.
On a positive note, the rest of the staff were incredibly friendly and remembered our names, which was a nice touch. Service from the rest of the staff, not including the manager was amazing. Unfortunately due to the managers gaslighting techniques, I cannot give the service rating of 5. Because the manager is included as part of service. Additionally after 1 AM, there was little to do as the club was closed, and only one elevator in our building was functioning, leading to long walks. The beach was unpleasant and smelled due to an abundance of seaweed.
Restaurant Reviews
**Himitsu:**
By far the best dining option. We enjoyed the Vietnam rolls, mixed fried rice, banana roll, and California roll—all delicious! The hibachi reservation was overrated, as it was a fixed menu (miso soup, mixed fried rice, and tempura ice cream) without the option for rolls, which you can order separately when you chose the sit down option. We dined here three times.
**Oceana:**
I tried the whole fried fish for lunch, which needed more seasoning. The carbs were minimal, so we ended up at the buffet afterward. The chicken and mashed potatoes for my kids weren’t great either. Long wait times and seeing other tables receive their food first made me reluctant to return, though the shrimp tostada was excellent.
**Seaside Grill:**
I ordered the healthy omelette for breakfast, but the egg whites were undercooked. My kids enjoyed their hotcakes, though. A friend had lunch there and found it delicious, so it might be worth a try for other meals.
**World Café:**
Offers a variety of choices. The Mexican hot chocolate and coffee were fantastic; I had a cup every morning with a concha. The tacos were good, and I loved the make-your-own omelette station. However, the food quality varied; the spaghetti with red sauce was oddly sweet, and I wished for more taco options beyond just pork. It’s convenient but a bit hit or miss.
**Coco Café:**
Very convenient, open late, and provided great service. I visited daily for iced coffee.
Michelle Laurendeau
Not a 5-Star Experience
We chose this resort for a family vacation expecting the level of service and quality associated with a luxury, family-friendly property. Unfortunately, it fell well short.
The biggest issue was not the maintenance problems themselves, but how they were handled. From concerns about our ocean-view room, to cleanliness issues, to maintenance problems in both rooms we occupied, staff were quick to apologize but slow to act. Managers promised follow-up that never happened, and most interactions felt dismissive rather than solution-oriented.
The resort also showed signs of poor upkeep, including cleanliness concerns in guest rooms and pool areas. Restaurant offerings often differed from what was advertised, and food quality was average at best.
Problems can happen anywhere, but a true 5-star resort is defined by its service and ability to resolve issues. Throughout our stay, we never felt that our concerns were taken seriously or that anyone was genuinely invested in improving our experience.
Based on our experience, this property does not currently meet the standards I would expect from a 5-star resort or the Hyatt brand.
Brielle Elyse
Within minutes of arriving, staff was harassing us to visit their sister resort for a “special breakfast” and throwing coupons at us if we agreed to go. It seemed fishy so we turned it down. We literally JUST arrived and got off a long flight. Later, after my husband and I had some drinks, staff hunted us down and again tried bribing us into this breakfast. At that point we said maybe, but the next morning, staff found us again and asked “why didn’t you come to the special breakfast?! We were waiting for you!” And we felt uncomfortable. Hours later, staff AGAIN found us and chased us down about signing up for the breakfast. It honestly went on the entire trip. Extremely offputting.
Communication wasn’t great- we split our reservation with Hyatt points and cash, and staff couldn’t figure it out upon check-in despite us trying to explain. So they ended up calling us halfway through our trip and thought we were supposed to check out, and started calling our phone. We had to run over to the front desk to sort it out. We had to run back to our room to get our passports and re-check-in, it was all very silly and should’ve been handled upon check-in.
Other than that - the food was decent, 7/10 most days. The Italian and Asian restaurants were the best. Drink service by the pool was pretty good, it’s nice to have waiters coming around to your chairs. Wish more spots were open for lunch, options are limited around that time of day.
Beach was pretty nasty but the resort had a truck going all day to scoop up the sargassum - But I will say, neighboring resorts seemed to have much cleaner beaches than ours - do they have a better system/barrier? Our beach was much more soiled/stinky than theirs. We walked down the beach and had a better time off our resort.
The resort itself is clearly older but it’s actually pretty well maintained. Our room was making strange noises from the drains at night, but cosmetically it’s not too bad.
Spa was amazing and I highly recommend doing a treatment there and using the included amenities- so worth it!
Unsure if we would return but the experience overall was pretty decent for the price.
Virginie Dumas
I had a great stay at Dreams Riviera Cancun. The food and drinks are good. The resort is beautiful and well kept. The staff were very kind and attentive.
One of the highlights of my trip was the cats around the property. They brought me so much joy, and I even bonded with other guests over our shared love for them, which made the experience feel extra special.
I hope the resort continues to care for them, as they truly add something meaningful to the stay. I would definitely come back!
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4.7
Google reviews (5679)
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All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.7
Google reviews (5679)
Yesenia S.
We will definitely be back again! The resort is conveniently located not too far from the airport, which made the arrival and departure process easy. Israel, Moises, and Blanca were amazing and provided great service throughout our stay.
We booked a swim-up pool room, and it was absolutely worth it. The two main pools were also beautiful, with plenty of space to relax. We loved the live music and the activities offered every night — there was always something to enjoy.
The food selection was great, our favorite was the steakhouse. The barbacoa tacos and gobernador tacos were delicious! At the Asian restaurant, I don’t remember the exact name of the dish, but I believe it was the Tampico roll and the udon beef wok dish — both were very flavorful.
The 24/7 coffee shop was also a great touch, with coffee, pastries, and ice cream available anytime. I also booked a relaxing massage during my stay, and it was absolutely worth it. It was very soothing and the perfect way to unwind — definitely worth the price.
Overall, our stay was very relaxing, and we truly enjoyed our experience. We can’t wait to return!
Luke Michel
We came for a long weekend holiday and to celebrate my birthday. The highlight of this resort is definitely how friendly the staff are and they do a pretty good job keeping the drinks in your hand. Overall the quality of drinks was nice! We enjoyed the hibachi and Mediterranean restaurants most for food and even the buffet was amazing for breakfast and lunch. Really the only things that could’ve been better were the room humidity (wife thought the sheets always felt wet) and the sargassum on beach made it unswimmable. This is a perfect resort for a long weekend to a weeks time. You definitely will forget about the world while you’re here!
Michelle Cody
We had a great week at Haven Riviera Cancun. We spend a lot of time at all inclusive resorts and we don’t expect a lot when it comes to the quality of food, but Haven is the exception. The quality of the food was by far the best we have had at resorts. The ocean front room was hard to enjoy in the morning because it is facing the full sun if you are in building 5, but they can’t control the sun. Our butler, Denise, went the extra mile to make us feel welcome. She always made sure our favorite beverages were stocked and set up special surprises when she discovered it was our anniversary. Santiago greeted us every morning at breakfast with a smile that just makes ya feel at home. If you find Colunga at the bar be sure to ask him for a shot of habanero tequila with a pineapple wedge. It’s amazing! He made our daily pool experience fun and he made sure my Belvedere was stocked, just for me, of course! It’s a beautiful resort with great people who work to make it a relaxing escape.
Kristine Jackson
Overall okay experience. The check in experience was a breeze.
The room was labeled as “partial ocean view” but you had to stand at the very edge of our balcony to see the ocean. The room was clean and had everything we needed.
The breakfast buffet had a good amount of options. The cafe was our go to for lunch. We tried 3 of the restaurants and the only one we did not like was the Italian one. I had a seafood risotto that had dried out mussels and clams. The texture was also so gritty.
Drinks were okay. Margaritas varied depending on which bartender was making them.
Also wait service at pool was hit or miss. Had a female server the first day was on it and had our drinks flowing. The next day we waited over 20 min for drinks and the male server brought drinks to the couple next to us within minutes. We ended up just getting drinks for ourselves at the bar before he came back and he seemed annoyed that we did that.
The beach was nothing to write home about. A lot of seaweed present but they had chairs and loungers if you just want to enjoy the ocean breeze. The pools were relaxing; main pool is more lively. If you want a chair or lounge bed get up early to secure one!!
The entertainment was hit or miss. But we did love doing salsa lessons, trivia, and karaoke with Mar! Live violinist was amazing. But the singer at the foam party was not my favorite.
Keyla Nara
We recently stayed at Haven Riviera Cancun, and it was an incredible experience, largely thanks to Gabriela Diego. From the moment we arrived, she took complete care of us and managed absolutely everything we needed with a smile. Gabriela handled all of our restaurant reservations flawlessly and walked us through the entire resort so we knew exactly where everything was. We loved that she kept us updated every single day by sending us the daily activity schedules, ensuring we never missed out on the fun.
Beyond our wonderful experience with Gabriela, we want to mention that the entire staff at the resort was incredibly warm, welcoming, and attentive. A special shout-out goes to our bartender at the mixology bar (I unfortunately forgot his name!). He crafted the absolute best cocktails of our entire trip and made our evenings so memorable with his talent.
Gabriela's attention to detail, paired with the exceptional service from the rest of the team, made our trip completely stress-free. If you visit Haven, you are in great hands! Thank you to everyone for making our stay perfect!
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4.4
Google reviews (4999)
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Breathless Riviera Cancun Resort & Spa is a vibrant, chic and modern all-suite resort for adults seeking a sophisticated and adventurous getaway. Sitting beside a divine stretch of beach and the inviting turquoise waters of the Caribbean Sea, the...
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4.4
Google reviews (4999)
Sumedha Bajaj
We were staying at another Hyatt property, Dreams Puerto Morelos, and were offered the opportunity to visit and explore the Breathless resort. We were informed that we could enjoy breakfast there and attend a brief presentation.
Upon arrival, we met a representative named Christian and some of his colleagues, who presented various future-stay packages and membership offers. Initially, they were very welcoming and attentive, and we took the time to listen carefully and ask detailed questions about the offers.
However, once we politely declined and expressed that we were not interested in purchasing any package, the attitude of Christian and his colleagues noticeably changed. The warm hospitality we experienced at the beginning quickly turned into a cold and dismissive demeanor. As guests, we felt uncomfortable and disappointed by this shift in behavior.
What was most disappointing was that when we left the resort, there was not even a simple "thank you for visiting" or any courteous farewell. It felt as though the friendliness was conditional upon making a purchase.
A guest's decision to accept or decline an offer should always be respected, and professional service should remain consistent regardless of the outcome. Unfortunately, this experience left us with a negative impression of the resort's sales team.
Overall, a very disappointing experience due to the unprofessional and discourteous behavior of the staff.👎🏻👎🏻👎🏻
Peter Chanasyk
This resort was exactly what we were looking for.
Food was great. Service was impeccable all week and the party atmosphere is there. Pablo/Uriel at the Xcelerate pool were fantastic.
If you are looking for a quiet resort, absolutely do not go here. If you are looking for high energy pool life, this resort is the place.
The nightly activities usually take place outside on their terrace, they start around 9 and end around 11pm. We were in an Xhale swim up that was close to the terrace.
We are not night owls and turned in around 10, and it was quite loud in the room still. There is also rooms directly above this terrace, so I can't imagine the nose they experienced. When we go back, we will simply ask to be away from that side.
Travis Strasel
Came here on vacation with a group of friends. We enjoyed our stay but wasnt fully up to our expectations. The resort is gorgeous. Pools are nice. Beaches are amazing. Rooms are very nice and comfortable with everything youd need & expect. Shower is absolutely incredible. Entertainment is great. Food is a 6 out of 10. Some is good, some is bad. Didn't know disgusting lasagna was even possible but they have it here. Food service is OK. Other service seems good. Staff is all friendly. The cleanliness of this resort is top notch. Extremely clean. Housekeeping deserves an A+ and could not be better. Room service took 2 hours for food delivery when stated 30min estimated time. App doesnt work well. Our elevator quit working with us staying on the fourth floor but was fixed after a day. The slips & falls here are absolutely crazy. 8 out of the 10 people in our group of people all slipped and fell during our stay. The tile & concrete floors and walking surfaces are all very smooth, slippery (very often wet) & uneven with sharp drop off edges to fall. Witnessed other people too slipping & falling while here. You likely will be slipping & falling during your stay here (get ready). The excursions are not what they are presented and promoted to be. They are misrepresented, not as expected, and use sales pushed tactics. The brochures do not resemble your experience for these excursions. There is a catch or sales push for every avenue of your time outside of the resort for an excursions or event. We had a good time and very much enjoyed our time here but was not fully up to what we had expected. I would try another resort next time visiting Cancun.
Anon non
The rooms are top notch and the service is excellent and the food was very good. Be careful with the buffet, because a few people got ill.
The beach is public and okay and you can't swim too far out because of all of the boats and jet skis - it is not safe. All in all, I found the beach small and underwhelming.
They will try and upsell you to the Xhale club and it isn't worth it - you get the rooftop pool, not much else However, if you book a laguna view room on a package holiday, if you upgrade at the resort to Xhale club - you can get an ocean view room for far less than pre booking.
The hotel zone is very safe and heavily police patrolled, so you're safe to walk around day and night and night. Downtown Cancun is safe during the day and pretty safe during the night. If you venture outside of downtown it is not safe for tourists. However, I have swarthy skin and could pass for a local, so I ventured everywhere with no problems by only speaking Spanish and not dressing like a tourist.
I loved Cancun and I will be back. The Breathless was great, but very expensive. I may book cheaper resort next time, but I did have a great time at the Breathless.
Varun Ambrose
Came here to celebrate a friend's special bday party. This place is wonderful and exactly what our group needed!
Room was awesome (we got the swimout). Food was great and the location/type was varied (buffet, sitdown restaurants, beachside & poolside). The location is great & a short drive from the airport. They do a good job keeping out as much seaweed as possible from depositing on the shore so you can enjoy the beach.
Most importantly: shout out to all the staff that work there, from check in to room service to waiters to security, etc. Friendly and attentive. Y'all made this experience worth it, I'll definitely visit again!
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4.7
Google reviews (10240)
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Discover tropical sophistication beside the Caribbean Sea with a luxurious all-inclusive holiday at the Majestic Elegance Costa Mujeres. Offering both family-friendly fun and adult-only bliss, this spectacular resort features spacious, modern...
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4.7
Google reviews (10240)
Melissa Nadeau
Recently stayed at the majestic elegance in costa mujeres for our 25th wedding anniversary and we truly had an amazing time!
The club swim up suite room 2012 was very clean and our maid Elizabeth did a great job, our butler Amedo was absolutely fantastic and the sweetest!!! Nico at the pool bar across our room was terrific and so was Daniel [Danny boy ] at the tiki bar! If you go to the Piano bar the espresso martinis were really good and the Haven lights drink was amazing!Food was good! A lot to choose from. Our favorite restaurant was the Mexican of course!! The beach was beautiful. We didn’t have a lot of seaweed which was a plus! We even got to see a turtle lay her eggs at night and the next morning they roped it off to protect them which says a lot!!
We had an amazing time at the spa.. Did Hydo therapy twice and did the balance massage which was incredible!!! Nothing bad to say all good!! I definitely would bring money for tips because they work hard and deserve it!! Thank you Majestic for making our experience exceptional ❤️
Jarod Neal
It was a fantastic stay, would definitely do it again. Service was fantastic, had Cauich as our pool side server all week and he is the man. Top notch! Definitely a place you should go if you can. The resort had excursions you could book through them. We went snorkeling through salty experience and it was great as well. The food was excellent, didn't have anything we didn't like. All the food you could eat so if you are hungry it's your fault.
Jenna
We had such a great stay and would definitely recommend this resort! This was our first trip with our 7-month-old daughter and honestly, it couldn’t have gone better. Having a swim-up pool was a total game changer and made traveling with a baby so much easier and more enjoyable.
The resort is absolutely beautiful, the grounds are well maintained, and the service is incredible. Everyone was so friendly and accommodating, and we always felt well taken care of. Traveling with a baby can be stressful at times but the staff made everything so easy for us. The food was also excellent. We were pleasantly surprised by how good everything was, with lots of variety and consistently great meals throughout our stay.
A special shout-out to Victor at the Glee Bar for being so kind and welcoming. He really stood out, although honestly every staff member we met was fantastic. We loved our experience here and will very likely be back in the future!
Michael Kipper
Costa Mujeres is the perfect location in the Cancun area. Shielded by Isla Mujeres, it has beautiful, relatively calm beaches with a minimum of sargassum.
The rooms are beautiful, if a bit dated. We are here now after loving our 2024 trip and everything feels the same high level of service. The food was great, and they took our dietary restrictions seriously.
Alvaro & Flavio at the lobby bar made my wife the best espresso martinis, which she really enjoyed. Our butler Jazmin went out of her way to ensure that any issues we had were quickly rectified.
Overall, I'd highly recommend coming here!
Denise Tonio
We had a 7 day stay at this resort and had a fantastic time! The accommodations were great and everything was very clean and meticulous. We really appreciated how the children were a top priority from day one. There were so many activities and fun things for them to do. Special shout outs to Allandra, Sandy, Candy and Estrella who were amazing and adored by the kids! The Majestic team was also amazing! From Candy who did most of the water exercise sessions that I attended and was THE SWEETEST!, Ricardo who was super entertaining and Orlando, who told us it was only his 4th day! He was like a seasoned pro!
The Lively bar staff were also amazing.. namely Juan Gutierrez Hernandez, and I can’t remember his name, but he worked mainly at the swim up bar and made the best margaritas!
The Glee swim up bar -Victor!! Most amazing fellow and so personable and attentive!
Flavors- Nicholas was hands down the best! And, the ladies who greeted and seated us and the drink makers outside also outstanding!
We all agreed that we would definitely return to this resort!
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4.5
Google reviews (3423)
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Discover the enchantment of Mexico at Generations Riviera Maya. Nestled in the heart of Riviera Maya, this resort invites guests to immerse yourself in the warmth of the Mexican Caribbean, promising a memorable family holiday. With its unique setting,...
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*Free Transfers offer is only applicable where Transfers is stated in the room name & where Transfers are shown at £0.00 on the Transfer selection options. The Free Transfers must be selected at the time of booking. **Blackout Dates Apply
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4.5
Google reviews (3423)
Owens Ventures
Once you arrive and are actually on site the service and facilities are really truly good. The rooms are beautiful with beautiful gardens and pools and beaches. There are many many restaurants of all different choices which include a delicious Thai restaurant kampai and a delicious steak restaurant santa fe. The buffet is also very good. We had Cauhemoc and Imelda and Reyna as our room team. And I would ask for them again as they were superb and really paid a lot of attention to detail and we're always there to help and to provide whatever you need. The facilities you get are also really fun. Don't miss seeing the animals for the little kids including the peacocks. We even saw monkeys.
kamaljit brar
I had a wonderful stay at Generations, and my two butlers, David and Rene, truly made my trip unforgettable. They were always available and incredibly attentive throughout my stay. Every day they helped set up my Bali bed, brought me a luggage scale so I could avoid being overweight at the airport, and assisted with anything I needed.
They personally escorted me to the spa when needed and were always there to pick me up afterward. They also made sure I was safely returned to my room after dinners. Their level of service, care, and professionalism went above and beyond and made me feel completely taken care of.
At check-in, I mentioned to the attendant that I had forgotten my hairbrush. She immediately called a pharmacy and had one sent to my room — it arrived at the exact same time I did. That level of thoughtfulness was truly incredible and set the tone for the entire stay.
Additionally, the restaurant staff were exceptional, especially during breakfast. The service was consistently friendly, attentive, and welcoming, making every morning a great start to the day.
David and Rene, along with the entire staff, are a true asset to the resort. I cannot thank them enough for such a memorable and outstanding experience.
Kathleen ConnorsJuras
The location of this resort was just close enough to the airport without being a busy area. The check in process was smooth, our room was beautiful with many amenities too. The accessibility to the adults only section by way of golf cart was a bonus. The only two areas of enhancement would be for more signage overall so guests have a better direction of where to go and the restaurant reservation process. We only stayed 4 nights and between the app not working and no notice to book the moment we arrived, it was tough to get into places for dinner.
Shelly Eicholzer
We had dinner tonight @winekitchen and it didn’t disappoint! The manager Aketzali was so welcoming and our waiter Eriberto was AMAZING! The food was Spectacular, the chef stopped by our table to check on us after my husband requested his steak to be cooked a bit more. It was our daughter’s birthday and they brought out a birthday dessert and got the entire restaurant to sing happy birthday.
This will continue to be one of our go- to dinner spots when we return. Thank you wine kitchen for a wonderful experience!
Brad Arnolde
TJust had the most amazing meal at The Chefs Market buffet! 🍽️ Seriously, the variety there is unreal; I could eat my way through the whole place. And the staff? So incredibly friendly, always with a smile and ready to help. It's definitely a must-visit spot if you're looking for delicious food and a great atmosphere. Feeling so satisfied and happy right now! 😄 #Foodie #BuffetLove #GreatService #DeliciousEatshe Chefs Market buffet has a great variety to choose from. The staff are very friendly and helpful.
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4.2
Google reviews (1655)
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£1339
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Discover a taste of paradise at the all-inclusive 5-star Secrets Tulum Resort & Beach Club, a sensational adults-only sanctuary of peace and luxury magical Mexico. You’ll be welcomed with blissful sunshine, unparalleled hospitality and superb modern...
Special Offer Details
Up to 45% Off
Up to 45% Off
Up to 45% Off when booking before 31/07/2026 & travelling between 01/01/2027 - 31/12/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 45% Off when booking before 31/07/2026 & travelling between 01/01/2027 - 31/12/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 59% Off
Up to 59% Off when travelling between 01/07/2026 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 59% Off when travelling between 01/07/2026 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.2
Google reviews (1655)
Melissa Voler
Spent 2 weeks at this resort and loved it! Bluewater Grill was the fantastic food and ambience and our favorite. Easy to find quiet if you want it but plenty of activities if you prefer to be active. Live singers most nights, 2 foam parties each week, plus silent disco, trivia, fire show and prehispanic show accompanied by dinner. E- team made this property shine, thanks to Gretel, Sebastian, Arturo, Samara, Enrique and Cristal, plus jhonny at beach club. Already booked for next year!
Jan-Michael Weir
My wife and I went in February, and I am just now writing the review. Even now we're still in the after glow. We loved it. Absolutely loved it! The ambience is heavenly, the food is delicious, and the staff to a person was warm and authentic. Our room was spectacular, large airy and still cozy. We had a swim out. We didn't know we needed it in our lives. The design for the resort over all is top.
The food: I had the best steak of my life at Bordeaux and immediately ordered a second and crushed it as quickly. The restaurant set amongst the grove of trees is inspired, absolutely magical. My favourite however was the breakfast/lunch eatery. The food was fresh and delicious, but the friendliness of the staff made it. Also, I worked out 3 times a day. The water spin class was a highlight and the gym is fantastic.
We will definitely be back.
Hector Sanchez
I was amazed by how good the customer service was. It genuinely felt like we had known these people from previous visits or like they were close friends. I know people say, “It’s their job to be polite,” but everyone in my group who interacted with staff—even during brief encounters—was made to feel welcome.
The resort itself is beautiful, clean, and has plenty of bars to choose from. The food was great, especially the authentic Mexican dishes offered during theme nights and inside the buffet area. There’s also a restaurant next to the main pool area, La Taqueria, that serves good hot dogs and quick finger foods.
The specialty restaurants were good as well. Portofino was especially amazing, although portions were on the smaller side. For sushi lovers, the Japanese restaurant is worth trying too—I recommend sampling a few options first and then ordering more of what you like best.
Now for the downside: the beach club wasn’t as great as advertised. It had a small pool, and unfortunately, the beach was closed during our visit in May due to excessive seaweed. Make sure to check the shuttle schedule when entering the beach club area because it doesn’t actually run every 30 minutes as advertised.
Overall, I would rate this place an 8 out of 10. Having the beach open would have completed the full experience for us.
Big shout-out to:
• Carlos (bartender)
•Hector (buffet area)
• Timoteo (buffet area)
• Itzel (massage therapist)
•Hermenegildo (room service guy)
These individuals truly stood out for being exceptional at what they do and going above and beyond.
Wendy Salmon
Resort is beautiful, entertainment staff are friendly and fantastic! Gretel, Crysta, Enrique, Arturo, Samara. Food service staff are amazing. Alonzo, Joel, Jacinto, Jairo, Gabriel exceptional service! Rooms are cleaned very well. Food is good! Beach club is lovely. Would definitely come back again!
Sydney
Loved our experience!
The best part of our 9 day trip was the entertainment team: Sam, Gretel, Sebastian and Enrique made everything so fun, we did almost every activity. Jeremiah by the main pool was my favourite bartender. Service was always amazing from everyone.
The resort is beautiful and unique, our room exceeded our expectations, the restaurants were quite good. The only reason this is not a 5 star is because its very far to the beach (almost 30 minutes by shuttle) and there was a constant upselling of events and experiences (we were here for both Superbowl and Valentines Day, with prices exceeding what you would get off resort, so we went to do that instead). Its walkable to many restaurants and shops, and walking in the area felt quite safe. Overall, I would highly recommend it.
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Up to $200 USD Resort Credit*
4.7
Google reviews (10665)
Mexico Holidays Special Offers
Prices from
£1349
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Fun, friendly and fabulously luxurious, this all-inclusive resort in Playa del Carmen is a 5-star paradise for guests of all ages. With plenty of activities from morning to night, you can choose to do as much or as little as you like during your trip...
Special Offer Details
Up to $200 USD Resort Credit*
Up to $200 USD Resort Credit*
*Enjoy up to $200 USD Resort Credit to spend at the hotel when travelling between 01/01/2026 - 04/01/2027
Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
Minimum 3 nights apply. **Blackout Dates Apply
*Enjoy up to $200 USD Resort Credit to spend at the hotel when travelling between 01/01/2026 - 04/01/2027
Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
Minimum 3 nights apply. **Blackout Dates Apply
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4.7
Google reviews (10665)
Cindy Moreno
We had an amazing stay at Paradisus Playa del Carmen and could not be happier with our experience. From the moment we arrived, the service was outstanding, and the resort exceeded our expectations in every way.
A special thank you goes to our Family Concierge, Nestor H., who truly made our vacation unforgettable. Nestor ensured that all of our needs were met throughout our stay and went above and beyond to make our children feel special with thoughtful surprises waiting in our room. He also handled our restaurant reservations, which made the trip so much more relaxing and allowed me to focus on enjoying time with my family rather than worrying about planning details. Choosing the Family Concierge option was absolutely the best decision we made.
We would also like to recognize the bartenders, Roderi and Lorenzo, who were both amazing. Their friendly personalities, excellent service, and delicious drinks added so much to our experience.
The food was excellent, our room was comfortable and well-maintained, and the overall atmosphere of the resort was perfect for a family vacation. The entire staff made us feel welcomed throughout our stay.
We highly recommend Paradisus Playa del Carmen and look forward to returning in the future. Thank you, Nestor, Roderi, Lorenzo, and the entire team for helping create such wonderful memories for our family!
Eduardo Salazar
This was our third year staying here, and once again, it was absolutely wonderful. This hotel has become our favorite place to truly relax and disconnect as a family.
One of the things we appreciate most is how incredibly accommodating the staff is with our children’s multiple food allergies. Traveling with dietary restrictions can be challenging, but the concierge service and restaurant team consistently go above and beyond to make us feel safe, comfortable, and cared for.
This year, we would especially like to give a huge shout-out to Carmen from Lunch Box Restaurant. She provided truly exceptional service throughout our stay. Her kindness, attention to detail, and genuine care made a lasting impression on our family and elevated our experience even further.
Thank you for another memorable vacation. We would not hesitate to return and highly recommend this hotel to families looking for outstanding service and a stress-free experience.
Kyle Cordia
Room: Master Suite Swim Up
* The room was spacious with plenty of storage, allowing our family of five to unpack comfortably. The dining table was perfect for daytime room service, and we never felt overcrowded.
* The swim-up layout was excellent and one of the best I’ve seen at a family resort. Our swim-up connected to the main pool via a short lazy river, giving easy access to both the pool bar and Cielo for lunch.
* The swim-up patio was spacious, and the built-in beds in the pool were awesome. We spent a lot of time swimming right outside our room while other families occasionally floated by. This setup was a huge advantage with an infant who naps frequently throughout the day.
Family Concierge
* Pre-arrival concierge: Email response times were solid, and all questions and requests were handled efficiently. We also appreciated receiving confirmations for requested reservations as soon as they were booked.
* Check-in: The check-in process at the Family Concierge building near Lunch Box was quick, smooth, and welcoming.
* Concierge service: Roberto was outstanding. He was energetic, incredibly friendly, and attentive throughout our stay. He consistently checked in on us, left gifts for the children daily, and arranged champagne and dessert for my birthday on our second evening. He even met us at our departure van to send us off. A++ service from Roberto.
* Lunch Box Restaurant: We ate breakfast here three mornings and enjoyed every meal. Service was quick, friendly, and very accommodating for our children.
* Additional Family Concierge perks: We loved having snacks, coffee, and liquor available throughout the day in the FC building. The kids also really enjoyed the cookie decorating event hosted there.
Other Notes
* Our door lock broke on the first day, but I submitted a maintenance request through the app and it was fixed within about two hours.
* Kidsdom: The staff (Yessenia, Yodira, Carlota, and Lety) were amazing. Registration and drop-off were very easy. Our 3- and 6-year-olds spent 1–2 hours there almost every day and looked forward to going each morning. They separate kids by age group, which worked out great for us.
* The buffet and restaurants were consistently good. Every meal met or exceeded expectations, even if the food itself wasn’t dramatically above what you’d expect from a quality all-inclusive resort.
* Overall, this was an excellent resort for families, especially with younger children and infants.
Mario Naranjo
Our stay at Paradisus was simply wonderful. From the moment we arrived, the entire staff welcomed us with big smiles and exceptional warmth. They made us feel welcome and well-cared-for at all times.
I traveled with my family, and we all enjoyed an incredible experience. The facilities are beautiful, the atmosphere is relaxing, and the service is top-notch. What stood out most was the friendliness and attentiveness of everyone working there.
Without a doubt, it is one of the best hotels we have ever stayed at. Thank you to the entire Paradisus team for making our vacation an unforgettable experience. We hope to return very soon!
Carol Martin
We had a wonderful week at Paradisus in Playa del Carmen. Our Concierge Cynthia was beyond excellent. She took great care of us and made a fun game of teaching our kids Spanish. The restaurants are excellent and we especially enjoyed the tacos at Blue Agave. Carlos Roberto made our meal memorable with great service and stories and descriptions of the delicious tacos. We loved all the pools and fun activities. What a great vacation!
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Up to 44% Off
4.5
Google reviews (7714)
Mexico Holidays Special Offers
Prices from
£1379
Based on 7 Nights, All Inclusive, Including Flight & Hotel
The Vine Cancun is the original Secrets resort in Cancun, and offers a stunning example of their adults-only holiday destinations. Resting on a picture-perfect sugary soft beach, the resort boasts one of the best spots in Cancun and features numerous...
Special Offer Details
Up to 44% Off
Up to 44% Off
Up to 44% Off when travelling between 01/05/2026 - 23/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 44% Off when travelling between 01/05/2026 - 23/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 32% Off
Up to 32% Off when booking before 31/07/2026 & travelling between 01/01/2027 - 31/12/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 32% Off when booking before 31/07/2026 & travelling between 01/01/2027 - 31/12/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.5
Google reviews (7714)
Joycelin Perez
One of the absolute highlights of our stay at Secrets The Vine Cancun was the Chef's Table experience inside Dragons Restaurant. The private setting, limited to only 10 guests, made the evening feel truly special and intimate.
As a couple, we were fortunate to enjoy Chef Isidro Arias' incredible 7-course tasting menu, and every single dish exceeded our expectations. The level of skill, creativity, and complexity behind each plate was remarkable. Every course was beautifully presented, thoughtfully crafted, and absolutely delicious. You can immediately see the passion and talent Chef Isidro brings to his work.
This was much more than a dinner, it was a culinary experience that we will remember for a long time. We wish Chef Isidro Arias continued success in the years ahead and sincerely hope to see him earn a Michelin Star one day. His talent and dedication certainly deserve that recognition.
A special thank you as well to Bruce, our private butler. He was genuinely kind, attentive, and always focused on the smallest details to make our stay perfect. His outstanding service made our vacation even more enjoyable.
A great experience from start to finish.
Shon Chavez
Secrets The Vine Cancun – An Unforgettable, Impeccable Escape
From the very first moment we arrived, it was abundantly clear that Secrets The Vine Cancun operates on an entirely different level of hospitality. Ruben, who greeted us at the very beginning of our stay, was nothing less than outstanding and consummately professional — his warmth and attentiveness set an exquisite tone for the entire vacation, and it was evident that genuine care for guests is woven into the culture of this resort.
Our personal butler, Sebastian, elevated our experience beyond anything we could have anticipated. He went above and beyond at every conceivable opportunity, anticipating our needs before we even voiced them and ensuring every detail of our stay was seamless, luxurious, and deeply memorable. His thoughtfulness transformed an already beautiful trip into something truly extraordinary.
I also have to give a heartfelt and enthusiastic mention to Ceaser , our waiter, whose service bordered on magical. On more than one occasion, he had my mojito perfectly prepared and waiting for me before I had even settled into my seat — an almost uncanny level of attentiveness that left us thoroughly impressed and grateful.
Beyond these standout individuals, the entire staff at Secrets The Vine exuded professionalism, warmth, and genuine hospitality. The service throughout the resort was impeccable, and the culinary offerings were nothing short of spectacular — every meal was crafted with care, flavor, and an obvious passion for excellence.
Secrets The Vine Cancun isn't just a hotel and spa; it's an immersive, indulgent experience delivered by a team that clearly takes immense pride in their work. We left feeling pampered, cared for, and already planning our return.
Five stars, without hesitation. Thank you, Ruben, Sebastian, Ceaser , and the entire team for an unforgettable stay.
Preston Fowler
My wife and I chose Secrets The Vine Cancun to celebrate both our first wedding anniversary and my wife's birthday, and I can honestly say it exceeded every expectation we had. From the moment we arrived until the moment we departed, we were treated with genuine warmth, kindness, and hospitality.
We had an absolutely unforgettable stay. The pool servers were attentive and hardworking, the bartenders were friendly and talented, and every staff member we encountered seemed genuinely invested in making sure guests had a wonderful experience. A special thank you to Yazmin and Michelle, who were especially welcoming and helped make our trip even more memorable.
Throughout the week, we enjoyed excellent room service, fantastic meals at the restaurants, beautiful views, and countless hours relaxing by the pool. One of the unexpected highlights was meeting people from all over and sharing conversations and laughs throughout our stay.
More than anything, this trip gave my wife and me the opportunity to slow down, celebrate some important milestones, and enjoy a truly special week together. That is something we will always cherish.
I have no doubt that anyone who chooses to stay here will have an incredible experience. We certainly hope to return one day, but even if we don't, we will always be grateful for the memories we made at Secrets The Vine.
Salud, and thank you for an amazing week!
Mary Hobbs
I couldn't let our vacation end without giving a massive shoutout to Juan. He is by far the best beach server on the property!Despite the heat and how incredibly busy the beach gets, Juan was everywhere at once with a massive smile on his face. He is unbelievably hardworking, courteous, and genuinely cares about making sure you have the perfect day by the ocean. He constantly checked in on us to make sure our drinks were full and kept us laughing with his great sense of humor.
Guests often say that "the people make the resort," and Juan is a prime example of that. He provided top-notch service and made us feel so incredibly taken care of.
If you are lucky enough to be on the beach and have Juan serving you, you are in for a treat. Thank you, Juan, for making our trip so special!
Stephanie Guevara
Secrets The Vine Cancun exceeded our expectations. The service alone deserves more than 5 stars — easily 100/10. Every staff member we interacted with was incredibly attentive, friendly, and made us feel genuinely taken care of throughout our entire stay.
The beach views were absolutely beautiful — waking up to that ocean view every day was one of the best parts of the trip.
The food was also very good, I’d rate it about an 8.5/10, with plenty of options and consistent quality across the restaurants.
I’m honestly not someone who usually takes the time to write reviews, but this resort was absolutely worth it. The level of service and overall experience made it unforgettable. We would definitely come back!
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Up to 58% Off and Free Transfers! *
4.6
Google reviews (6837)
Mexico Holidays Special Offers
Prices from
£1419
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Peace and tranquillity await guests at the El Dorado Seaside Suites in sunny Mexico. This superb adults-only all-inclusive resort provides everything needed for an unforgettable holiday away from the hustle and bustle of reality. Guests can enjoy hours...
Special Offer Details
Up to 58% Off and Free Transfers! *
Up to 58% Off and Free Transfers! *
Up to 58% Off & Free Return Transfers when travelling between 01/11/2026 - 31/10/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
*Free Transfers offer is only applicable where Transfers is stated in the room name & where Transfers are shown at £0.00 on the Transfer selection options. The Free Transfers must be selected at the time of booking. **Blackout Dates Apply
Up to 58% Off & Free Return Transfers when travelling between 01/11/2026 - 31/10/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
*Free Transfers offer is only applicable where Transfers is stated in the room name & where Transfers are shown at £0.00 on the Transfer selection options. The Free Transfers must be selected at the time of booking. **Blackout Dates Apply
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4.6
Google reviews (6837)
Lauren Crombie
We travel 2-3 times a year so we're not "new" to the all inclusive world and service. We are also not picky eaters. We just got back yesterday from Seaside Suite. We were originally booked on the palms side and got a free "upgrade" to the seaside suite side. The layout and room itself was decent, but the sewer/fish smell was so bad on the suite side we couldn't enjoy the swim out let alone be in our room. Our toilet barely flushed and our sinks backed up. It was also so hot we could barely get any sleep. We never met up with our personal concierge to ask for a room change. The service was the 2nd worst resort we've stayed at, and at 40% capacity from what one employee told us, it should have been off the charts. Food was a major disappointment and I was starving the whole time we were there. We met multiple people who said they had gotten food poisoning. The Raccons are very aggressive and will eat/drink if you set anything down around the pool area. The bar tenders kept disappearing and did not want to be waiting on people. There were also no activities that we could find because there was barely anyone staying there- even thought they had a calendar of "events". If you like enjoying the ocean, this is not your resort. We could not get in the water except for one small area, and there was too much seaweed while we were there. We met some cool couples, and that was the best part. One couple told us they were actually cancelling their membership because it was such a horrible stay. Also, if you struggle walking, everything is so far away from each other. There are golf carts, but it was hit and miss if they'd give us a ride. I'd recommend staying else where.
Taryn Taylor
Amazing resort, me and my husband had a wonderful time on our honeymoon. The entertainment workers were amazing and made us feel so welcomed and loved! They really made us enjoy our time and everyday at the pool. WE LOVED Luana, Andres, and Benjamin so much! Food was very yummy, and everyone was so helpful and friendly. We would 100% recommend and will come back again in the future.
Tifanie Sandiland
We just got back after spending 7 days in HEAVEN. I felt like royalty there and didnt go without. The food was 10/10, the room service was even great! The beach was beautiful and the snorkeling that was included in our stay was life changing. This was my first time to mexico and I feel like we hit the jack pot staying here. The entertainment in the pool bar in the seaside suites was amazing. BEN AND LUANA 👏 ABSOLUTELY A BLAST. Julio and the other bartender Sergio, I think? 😅 they took care of us so well and always were having a great time. I already want to go back. The turn down room service daily too was a freaking bonus, not to mention the pools are SALT water! The shuttle rides too were perfect for tired feet! I could rave all day. If youre wondering, dont, book the vacation.
Louisa Miguez
It was an absolutely amazing time at El Dorado Seaside Suites!
Luana, Benjamin & Andres provided nonstop activities and entertainment while always bringing top level energy to represent the entertainment/fitness team! From volleyball and aerobics to crafts and bingo, they went above and beyond!
Carlos from the beverage department led a class/activity teaching us how to make a few signature drinks that were delicious. Along with Crisantos, Tiburico and the other bartenders; they insured our days were filled with beautiful and yummy cocktails!
Francisco, Jesus, Victor, and everyone else from “transportation” ensured that we got where we needed to go efficiently, with care & of course some entertainment.
The cleanliness of the entire resort was outstanding and I have not experienced customer service at this level before. Every employee is kind and goes out of their way to ensure you are taken care of and treated with kindness at all times!
We went on two excursions; to the rescue with the cenote and the catamaran with snorkeling. There are not enough words to say good things about both as we all had a blast each day!
Pat J Byrnes
An Unforgettable Stay at El Dorado Seaside Suites
Our time at El Dorado Seaside Suites has been nothing short of exceptional. From the moment we arrived, we felt truly welcomed—it was a real home away from home.
Personalized Care:
A massive thank you to our incredible butler team: Carlos, Victor, Angel, and Moses. They truly went above and beyond to ensure our stay was perfect. Their attention to detail, warmth, and dedication made all the difference in our experience. It is rare to find such genuine care, and they made us feel like family throughout our entire visit.
Exceptional Dining & Hospitality:
Beyond the personalized service, the resort experience was top-tier:
Dining: Every meal was a delight, offering high-quality food that exceeded our expectations.
Service: The hospitality across the entire resort was consistently professional and attentive.
We are leaving with wonderful memories and will certainly be recommending this resort to others. Thank you to the entire team for making our trip so special!
One of our highlights was bead crafting with Benjamin, Luana, Fernanda on the beach!! Amazing!!
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Up to 15% Off
4.8
Google reviews (10346)
Mexico Holidays Special Offers
Prices from
£1439
Based on 7 Nights, All Inclusive, Including Flight & Hotel
An unforgettable holiday adventure awaits at TRS Yucatán Hotel, a luxurious 5-star all-inclusive getaway on the sun-drenched coast of Mexico. This sensational adult-only retreat on the renowned Riviera Maya oozes luxury and sophistication and is...
Special Offer Details
Up to 15% Off
Up to 15% Off
Up to 15% Off when travelling between 26/05/2026 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 15% Off when travelling between 26/05/2026 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.8
Google reviews (10346)
Courtney Sapp
We have so enjoyed the Grand Palladium as a whole. The resort is amazing, beautiful, and so relaxing while also having so much to do! The most noteworthy is the staff! They are all incredible people who are accommodating, kind and always looking to go above and beyond to make it memorable for you. One person we met a few times was David from the entertainment/ pop team. He was so much fun and had a great personality. We did yoga with him in the mornings as well as an aqua pole dancing class that was hilarious. Luciana, Ariana, and Arturo brought us drinks by the pool at TRS often and were so kind to make sure we were taken care of by the pool. Maria and Edilberto were so kind and cleaned our rooms beautifully! And our butlers, Patricia and Jose, made absolutely sure we were taken care of every step of the way. We will definitely come back for the beautiful location, if not just for the wonderful service. Thank you TRS!!
Canan Acar
We had a wonderful stay at TRS Yucatán and cannot recommend it highly enough.
Our room was spacious, airy, and so clean. We had everything we needed. What stood out was how thoughtfully every detail was handled, especially for my birthday. Sweet little surprises were left in our room that made the occasion feel special.
Our butlers Israel, Carlos, and George were exceptional: warm, attentive, and meticulous in every sense. Whenever there was even the smallest hiccup, they were on it immediately, always with a smile and a kind gesture.
At the Zentropia Spa, Angelica and Valeria gave us incredible massages. Hands down one of the highlights of the trip.
At Bar IO, Ignacio and Pedro (and all the other servers) made an ordinary day fun and relaxing with their friendly service and enjoyable chats.
Every restaurant, bar, and pool area was spotless, and the staff throughout the entire hotel were consistently friendly and welcoming.
This is a place where you can stay for a long time and never feel bored. We’ll be back.
Serena Morales
We had a great anniversary stay at TRS to celebrate 4 years. Check in was breezy and we were provided 2 hats as welcome gifts which were very useful with the sunny weather. The butlers, servers, bartenders, and busboys were all extremely pleasant and nice. Our villa butlers, Jose and Jessica, were prompt in assisting us with booking reservations and answering questions we have. Our room provided us with 2 complimentary bottles which we were able to enjoy over the course of the stay. The housekeepers kept our room tidy daily. We mostly stayed on the TRS side and enjoyed the infinity pool, Helios, the gym/spa, and the pickleball courts. We were pleasantly surprised that the sports complex offered pickleball, tennis, shuffleboard, volleyball, basketball, soccer, mini golf, and more! Our one complaint with the sports center is that each hole of the mini golf was on a tiny hill which made it very difficult (recommend skipping this activity). Our masseuses, Nancy and Angelica were wonderful and Lazaro assisted with booking it (we recommend booking thru Spa Staff that walk around in blue as they offer daily promotions that are cheaper than booking thru butler or lobby workers) Overall the food & drinks were delicious. We recommend Helios breakfasts and the Argentinian steakhouse and Italian restaurant for dinners. The beach access was incredibly far, but accessible with the shuttle. We would most definitely recommend staying here and we hope to come back.
Marisol F
This resort it's beautiful with tons of bars and restaurants. The staff is amazing and very welcoming abd friendly. I gave this resort 1 star because th me food its beyond disgusting 🫣 For the price we paid, we were expecting good quality food but it was the opposite. We went to El Gaucho (Argentinian cuisine) the empanadas we ordered were raw and the steaks we ordered you can tell they were flashed cooked. We also tried the French restaurant, the lobster bisque was beyond fishy, the scallops were like rubber and the tuna steak you can tell it was once upon a time frozen, defrosted, adn flash cooked as well. We also visited the sports bar they had a self serve food area. The fried were cold, the chicken wings looked like it could potentially cause food poisoning. The hotdogs looked like they had been sitting there for hours (they were changing color). We understand that this is an all inclusive, but that is not an excuse for the food to be so mediocre. We will continue to try and find a resort where food is as important as everything else.
Shane Murphy
Had the best night and dinner in Tentazione! We were celebrating our honeymoon and we got one of the best tables in the restaurant looking out over everyone. It was decorated fantastic.
Edui was our server and could not have made the night more special with his recommendations and welcomeness. Edui went above and beyond to ensure everything was perfect for us as part of our celebration!
The food was delicious and there was a lovely atmosphere in the restaurant on the night!
Thank you to all the staff and especially Edui for making our night so special!!
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4.7
Google reviews (3581)
Mexico Holidays Special Offers
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£1459
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Located on the stunning coastline of Playa Mujeres, SLS Playa Mujeres delivers a decadent blend of luxury, modern design, and a vibrant atmosphere. You are only a stone's throw from the powdery white beaches and the shimmering turquoise waters of the...
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Up to 35% Off and Kids Stay Free *
Up to 35% Off and Kids Stay Free *
*Up to 35% Off when travelling between 10/04/2026 - 17/12/2026 & Kids under the age of 12 stay free when travelling between 10/04/2026 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Up to 35% Off when travelling between 10/04/2026 - 17/12/2026 & Kids under the age of 12 stay free when travelling between 10/04/2026 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.7
Google reviews (3581)
Simon Rishty
We stayed in the SLS Elite Ocean View Rooftop, which includes Butler Service, and Roman and Alexis were outstanding. The view was absolutely amazing, and the rooftop jacuzzi was a perfect touch. The food was delicious, and the nightly entertainment was unique and engaging.
The pools and kids water park weren’t heated, so they were a bit cold at first, but you do get used to it. The outdoor and spa jacuzzis were warm (though not quite hot enough), but the in-room jacuzzi was excellent.
Overall, everything else was amazing. We truly enjoyed our stay and are already looking forward to going back.
Maura Gorman
We had a great stay at SLS Playa Mujeres. The big draw for us was the combination of the family-oriented activities combined with the ability for adult time and space. We were also attracted to the elevated food experience. It definitely delivered.
Highlights were:
1. We did the elite package because we wanted to be able to make dinner reservations ahead of our stay. Our butlers Fabiola and Issac were incredibly helpful and made everything smooth and enjoyable on our stay. High points for them!
2. Cleo was our favorite restaurant, followed by Twiggy. Food was excellent every time and great wait staff.
3. The Kids Camp was fantastic. They had a weekly calendar of activities and a good variety. Our son asked to go every day! The staff were great there too.
Things that I would suggest for management to consider:
1. The drinks menu is very cocktail oriented. As a mostly wine drinker, I would have liked to see more selection that did not require an additional purchase.
2. Better privacy screen between the sleeping area and the bathroom area.
3. We tended to have early reservations as we were traveling with a young child. A few times our food came out cold and we suspected that it had been pre-prepared. We know in a facility serving a lot of people there has to be some degree of that, but a steak at a steakhouse should be served at the correct temperature.
We look forward to retuning here!
Jessica Amey
Went for a week vacation with two littles. Great not too overstimulating, but still fun enough for the kids. Food was phenomenal, the beef short rib at Caracol was exceptional. Only feedback was limited lunch options and breakfast was the same each day. Beach was great, kids water park fun and clean. Rooms were nice, just a bit “lived in” already, and pull out couch situation not at all comfortable. Service was excellent everywhere we went - Mona at the market for breakfast service, Reynardo at Cleo, Arturo and Carlos at Union, and Alex at Caracol. Honorable mention to Aaron who served us lunch on the beach from Twiggy - poke bowls were very good. All the staff at the press were so so attentive and efficient ! Very happy with our stay we would definitely recommend this resort !
Aquiles DLJ
We had an incredible stay at SLS Playa Mujeres! The resort is beautiful, but what truly made our experience exceptional was the outstanding staff.
A special thank you to our assigned butler, Victor, who went above and beyond every day to make sure our stay was perfect. His attention to detail, responsiveness, and genuine care made a huge difference and elevated our entire vacation.
The spa team was also fantastic, Elena, Abraham, and Gabriel provided exceptional service and made for a truly relaxing experience.
We also had a wonderful dining experience at Fi’lia. Eroc and Yair were amazing, providing warm, attentive service and helping make every meal memorable.
Thank you to everyone at SLS Playa Mujeres for such a memorable stay. We can’t wait to come back!
Gemini Clarke
Our stay at SLS Playa Mujeres was absolutely incredible from start to finish. This resort is pure luxury with the perfect mix of fun, relaxation, and elevated style.
The design is stunning modern, chic, and beautifully maintained. Every space feels intentional and photo-worthy. Our room was spacious, spotless, and so comfortable, with thoughtful details that made it feel truly high-end.
The food exceeded our expectations. Every restaurant delivered fresh ingredients, amazing presentation, and flavours that actually impressed us (which is rare at all-inclusives!). The cocktails were equally top-tier.
The pools and beach area were pristine with plenty of loungers and great service. The vibe is upbeat but not overwhelming, you can relax in peace or join the fun depending on your mood.
What really made the experience exceptional was the service. The staff went above and beyond every single day. Warm, attentive, and genuinely kind, you can tell they care about creating a memorable stay.
If you’re looking for a stylish, elevated all-inclusive experience near Cancun, this is it. We’re already planning our return!
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Up to 23% Off, $200 Resort Credit per day & Kids Stay Free*
4.6
Google reviews (19050)
Mexico Holidays Special Offers
Prices from
£1509
Based on 7 Nights, All Inclusive, Including Flight & Hotel
With a show-stopping location on Mexico’s stunning Riviera Maya coastline, the Hard Rock Hotel Riviera Maya has star appeal in abundance. Whether you’re craving uninterrupted tropical relaxation in the adults-only section or family-friendly fun in the...
Special Offer Details
Up to 23% Off, $200 Resort Credit per day & Kids Stay Free*
Up to 23% Off, $200 Resort Credit per day & Kids Stay Free*
*Up to 23% Off, Kids under 12 stay free and Enjoy $200 Resort Credit towards spa, beauty & golf when travelling between 08/07/2026 - 20/12/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
Minimum 5 nights apply. **Blackout Dates Apply
*Up to 23% Off, Kids under 12 stay free and Enjoy $200 Resort Credit towards spa, beauty & golf when travelling between 08/07/2026 - 20/12/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
Minimum 5 nights apply. **Blackout Dates Apply
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4.6
Google reviews (19050)
Cosmina Plesa
Our stay was absolutely amazing! The staff were incredibly friendly and our room was spotless, clean and always tidy. Whenever we needed anything, our requests were handled quickly and efficiently 😍
A special thank you to the concierge team, especially Aimee, who was kind very helpful and friendly. She went above and beyond to organise a wonderful surprise for our 10th wedding anniversary, which truly exceeded our expectations. Her thoughtfulness made our celebration even more special.
The service throughout our stay was exceptional. We couldn't have asked for a better experience and will definitely be coming back.
Thank you to everyone for making our anniversary so memorable! ❤️
Sheridan McCormack
We had the absolute pleasure of having Paola and Moises as our butlers during our stay, and they truly made our entire experience unforgettable. From the moment we arrived, they were warm, attentive, and incredibly professional.
Paola was so thoughtful and detail-oriented she anticipated our needs before we even had to ask. Moises was equally amazing, always ensuring everything ran smoothly and that we felt completely taken care of. Whether it was arranging reservations, checking in on us throughout the day, or adding those extra special touches that made our stay feel personalized, they went above and beyond in every way.
What stood out most was how genuine they both are. You can tell they truly care about their guests and take pride in what they do. Their kindness and dedication made our trip extra special, and we are so grateful for them.
If you are lucky enough to have Paola and Moises as your butlers, you are in the best hands. They deserve all the recognition and praise 10/10 service!
Leora Sharg
Beautiful property, amazing service.
Vice City was great, the water park was better than paradisus Riviera Maya. Unfortunately the only downside is there's no real beach, only small lagoons.
The red lobby restaurant Isla has an indoor brick oven with NO VENTILATION. It's the silliest thing. The entire restaurant smells like smoke, smoke gets caught in all your hair and clothes.
Other than those two we really enjoyed our stay. The shows are top notch (not Broadway but you get it..)
Special shout out to;
Norma with the lovely smile. Aimee and Brenda from the concierge
We will probably go back to other hard rock locations in the future
Thank you
Maria
We had one of the best vacation experiences, as this hotel truly lived up to our expectations. We always received excellent service from the staff whenever we needed assistance resolving an issue or simply required services across the various areas—including the restaurants, pool, courtyards (Red and Blue), café, and bar, We would like to highlight the service provided by Ms. Angela (waitress in the Blue and Red Patio).
We experienced some issues with transportation and a tour we took to Isla Mujeres, but fortunately, the general manager handled the situation, providing us with quick and effective solutions:
We were moved to a different room to compensate for these incidents, and we were much more comfortable.
Overall, we were satisfied with the daily attention we received; the staff would call or write to us to ensure we were getting the best possible care. Thank you very much!
sarah lavigne
We loved our stay once again at the Hard Rock Hotel Riviera Maya. A few things that continue to stand out are the incredible customer service at the pools, cafes, and restaurants. We especially loved our time with Kevin, Pablo, and Mateo at Frida, and absolutely adored Gaby (server) and Maria, the manager at Faro. Everyone was so welcoming and attentive and truly helped make our trip special.
The food was great, the hotel was generally very clean and open, and we had a wonderful time overall.
We especially loved seeing Pancha, the resort cat, during our stay and look forward to hopefully seeing her again on future visits. She brought so much joy to guests and staff alike and truly added to the warm and welcoming atmosphere of the resort.
A couple recommendations we have: it would be nice if freshly sliced avocados were available at breakfast in addition to the guacamole, as some guests may prefer fresh avocado slices. My boyfriend also mentioned it could be fun to have an option for guests to select rock music at the bars, similar to a TouchTunes style setup.
Overall, another amazing stay and we cannot wait to return.
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Mexico Holidays Special Offers
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£1509
Based on 7 Nights, All Inclusive, Including Flight & Hotel
El Dorado Casitas Royale in Riviera Maya, Mexico offers luxurious escape among the stunning beaches of Mexico with sparkling private pools or swim-up access suites providing a romantic aura. Enjoy gastronomy, water sports, fitness spaces, evening...
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Up to 55% Off and Free Transfers! *
Up to 55% Off and Free Transfers! *
Up to 55% Off & Free Return Transfers when travelling between 01/07/2026 - 31/10/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
*Free Transfers offer is only applicable where Transfers is stated in the room name & where Transfers are shown at £0.00 on the Transfer selection options. The Free Transfers must be selected at the time of booking. **Blackout Dates Apply
Up to 55% Off & Free Return Transfers when travelling between 01/07/2026 - 31/10/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
*Free Transfers offer is only applicable where Transfers is stated in the room name & where Transfers are shown at £0.00 on the Transfer selection options. The Free Transfers must be selected at the time of booking. **Blackout Dates Apply
Up to 10% Off, $500 Resort Credit & Kids Stay and Eat Free*
4.4
Google reviews (17020)
Mexico Holidays Special Offers
Prices from
£1509
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Live like royalty at the exquisite Moon Palace Cancun on Mexico’s sparkling Caribbean coastline. Featuring an impressive selection of elegant guestrooms, each with a private whirlpool tub for two; this all-inclusive resort offers the ultimate luxury...
Special Offer Details
Up to 10% Off, $500 Resort Credit & Kids Stay and Eat Free*
Up to 10% Off, $500 Resort Credit & Kids Stay and Eat Free*
*Travel between 15/07/2026 - 23/12/2027 and receive up to 10% discount, $500 resort credit, and kids under 17yrs stay and eat for free.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking.
Minimum 4 nights apply. **Blackout Dates Apply
*Travel between 15/07/2026 - 23/12/2027 and receive up to 10% discount, $500 resort credit, and kids under 17yrs stay and eat for free.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking.
Minimum 4 nights apply. **Blackout Dates Apply
Receive up $250 Resort Credit and Kids Stay Free*
*Receive up to $250 Resort Credit and Kids Stay and Eat Free when travelling between 24/02/2026 - 25/12/2027. Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
Minimum 4 nights apply. **Blackout Dates Apply
*Receive up to $250 Resort Credit and Kids Stay and Eat Free when travelling between 24/02/2026 - 25/12/2027. Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
Minimum 4 nights apply. **Blackout Dates Apply
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4.4
Google reviews (17020)
nilu patel
Writing this while currently in resort. Good thing is golf carts, service at the pool side. Everything else is worst, avoid this place as much as possible.
Rooms are not great, pretty old property. Yesterday there was water break in the room, they change the room and reprogrammed our keys for new room. After reaching to room our keys not working. They took 35 mins to send someone who again struggle to open initially. After multiple calls by him to office he was finally open it. The staff who was here didn’t know English so against communication was challenge . The staff who was picking phone hangs in two mins, transfer call to front desk, no one there to pick. Chatted in the app for no help. They said manager will call back but no one actually did. Note front desk is not near you have to go lobby by golf cart. Overall still unsure about not being locked out.
Good cart staff good. House keeping is very good. Front desk is very unwelcoming. Most of staff not able to speak English so you had to use phone to translate.
Food is below average (vegetarian options). Room credit is not useful anywhere. Give you an example spa only use 50 while without credit you get 40% discount which better. Overall credit is a trap. They can infect give you any amount as credit but you can’t use it.
I am not going to stay in palace properties any where. Take your decision informed.
Update: It got worse asking question at front desk led to scare. Went to public relation team already. While lock works great today evening thank god. Not much help.
Roman V
While staying at Moon Palace Sunrise Cancun from June 5 till June 9, money were stolen from a safe. They did it skillfully: only portion of $ were taken and so, all looked good on a surface when inspected content placed in the safe.
Day after arriving at another resort and when $ were needed for a purchase, I found out about what was stolen. So, I notified MPS customer service and now awaiting for their findings. However, based on there response to my email it looks grim to me: they are asking me questions that were actually addressed in my initial email and discussed verbally over the phone. So, be careful, guys. Thieves operate at that place (((
Update: as I suspected earlier they are not interested in investigation. Since I don't know the exect date and TIME ??? of theft, they "can not do anything about it." 3 days are in question here. Electronic entrance record to the room is at their disposal. Safe opening/closing log is easily accessible for them as well. So, there would be 3 housekeeping personal in question at most. Yet, "there is nothing we can do." Meaning, MPS gives no rat's behind about their visitors ordeals. Unless you catch a thief yourself and bring him/her to their security desc. And that is not a fact (((
Monica
I went for a music festival and this resort is massive! The property is well maintained (although mowing the lawn at 7am on a Saturday AM wasn't so great) due to the noise.
The staff was super friendly and always very helpful. I'm gluten free and this was one of the first all inclusives I could really eat at! You check in and can give them any allergies and has on your account when you go to the restaurant and they actually take seriously. They would make me GF pancakes for breakfast and other items to take into account being GF. I just wish more items on the buffets would be labeled, but they do have a GF toaster and bread which was great! First vacation I've had in 10 years of being GF, and I didn't leave hungry!
The app is really great and helpful, super easy to request any service for the room or reservations.
Only two issues we had was more so for the festival where they had so many diamond seats blocked off by the pool with the stage, and no one was there all day, and a lot of us for the festival didn't have places to sit. Other issue was at Momo, I ordered the Waygu, which was totally worth it, but they gave me a hard time about not having a card connected to my reservation even though I provided once I checked in, so not sure why they didn't have!
Pools were massive but could use some TLC, a lot of sharp and missing tiles.
Would definitely consider coming back to a palace property again, this one was maybe a little too big for us almost in a non- music festival setting.
Rhada Hartmann
We are founding, long-term members of Palace and this was our third time at Sunrise (third time not by choice but rather transfer from Playacar due to sargassum problem). There were 12 of us in our party.
There was a noticeable decrease in quality and attention to detail in this visit.
Room phone not working …
No aromatherapy in the room…
Wine glasses and corkscrew on table but NO wine in room upon arrival for us and some of our guests, and some never during the stay…Some of our guests did not receive beach bags in their rooms…
Some did not have snacks in their rooms… Drinks inconsistently made and weak at some places and around the pool bars…
Inconsistent maid service: one day no washcloths, another no hand towels, another day none of either but 6 bath towels…
We and our guests were really pressured about “updates” and “deals”when we were very clear about not wanting them…
Our resort credits were not on our account upon being transferred from Playacar to Sunrise, and WE had to make the phone calls to have that remedied…
Rooms in Sunrise were not equivalent to the rooms booked at Playacar…
Loved the kiosks for ordering at the Bolangerie…
Golf course pool should be ADULTS only and no throwing balls in that pool…
Great tram services…Need guacamole at every breakfast, lunch, and dinner buffet…Gardens were well maintained…
Lots of missing pool tiles…
Wait staff wonderful in all restaurants…
Did not use the beach because of the smell and sargassum…
Piles of used towels and robes left in the women’s locker room at the Spa…Transportation from airport to Sunrise was great…
Good numbers of umbrellas at the seating areas around the pool…Map on phone app difficult to use; some of us still need the paper map…
Resort credit selections very limited in stores…
Our guests booked the Swimming with the Dolphins and WERE NOT PERMITTED to swim with them at all. Very disappointing for them (and us)…
…Complementary back massages, mani/pedi were very nice…Nice variety of foods served…Good variety of restaurants…
Rodrigo Gan Carrera
Our stay at Moon Palace ended up being a bittersweet experience, and I think it’s important to share both the positives and negatives.
The good:
Edrei at reception was kind and helpful throughout our stay. He assisted us with a room upgrade upon arrival and also helped arrange a late check-out, which we truly appreciated.
The food was good overall, and thankfully nothing caused any issues. The bartenders, waiters, and service staff were generally friendly and attentive.
The hotel app also worked very well. We used it to order food, request hygiene items, and communicate with the concierge through the internal chat, which was convenient and efficient.
The bad:
Unfortunately, the negative aspects were significant.
From the moment we arrived, we felt pressured to schedule a visit to The Grand. It felt less like an invitation and more like being pushed into attending, using a day pass, and eventually agreeing to whatever was being offered. We spent about 30 minutes after check-in explaining to the concierge that we simply wanted to enjoy the stay we had already paid for, but the persistence became exhausting.
What made it worse was that the concierge spent considerable time explaining The Grand while barely taking any time to explain Sunrise, which was the property we were actually staying at. I understand sales efforts are part of the business, but this felt excessive and uncomfortable. On top of that, we were asked very personal questions such as when we were getting married and why we didn’t have children, which felt completely inappropriate.
The second issue was much more serious.
We attended a wedding at Nizuc, and the wait staff accidentally threw away my partner’s insulin pen. My partner has Type 1 diabetes, so this is not just a personal item — it is essential medication.
The staff at Nizuc apologized and directed us to Public Relations to resolve the issue. We explained everything to Linda in Public Relations, who told us they could help us obtain a replacement medication, but that the hotel would not cover the cost.
The replacement cost was approximately $70 USD, and honestly, paying for it was never the issue. What concerns me is the lack of professionalism and common sense behind throwing away a guest’s medication and then refusing to take responsibility for it.
To me, situations like this define the difference between a luxury hotel and an average one.
The insulin itself is not just another item — for my partner, it is literally the difference between life and death. Linda simply delayed the situation, saying that if the hotel were to take responsibility, an investigation would need to be opened and that it would take time. There seemed to be little interest in showing empathy or urgency beyond offering to call a pharmacy.
This happened one day before our departure, leaving a very bitter ending to what could have otherwise been a good experience.
Thank you for the positive moments, but unfortunately we will not be returning. We have stayed at Secrets in the past and have never had experiences like this, so we will continue choosing that route.
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4.6
Google reviews (3957)
Mexico Holidays Special Offers
Prices from
£1519
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Wake up in paradise as you watch the sunrise over the Caribbean Sea at the 5-star Hyatt Zilara Cancun. Located directly on the shores of a white sandy beach in Mexico, this fabulous adults-only resort offers impeccable service from your sun lounger....
Special Offer Details
Up to 15% Off
Up to 15% Off
Up to 15% Off when travelling between 01/07/2026 - 30/04/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 15% Off when travelling between 01/07/2026 - 30/04/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.6
Google reviews (3957)
Angela Harmison
We had a great time at the resort. The part that stuck with me most was the staff. It felt like everyone was family. I didn’t see the resort prior to the renovation but it was fantastic. It was comfortable and not stuffy or pretentious.
Eat at Pier 12, especially breakfast. Skip the buffet for breakfast. Air by the pool and during lunch, use a to go box to make a light lunch. The Mexican restaurant was gorgeous and not like any all inclusive I’ve seen before. The food was unique at each location and NOT the same thing over and over but called something different.
Sandy is a part of the activities team. She is bright, fun, energy filled but not obnoxious. She gave the vibe of truly loving her job.
The pool was a little warmer than desired but definitely didn’t sway us away. Nature was grumpy. The sorgassum seaweed was in full force. Wished they cleaned it a little better. We couldn’t access the water. You could go in but I wasn’t going to walk through it.
Overall I’d totally recommend the stay. Food was great. Drink options were very good. (Patron, Titos, Buffalo Trace, Bombay Sapphire, etc)
Minna Isiminger
The Zilara had been beautifully remodeled. Every room has modern updates and an ocean view. The service and food are truly spectacular. There's a new Italian themed restaurant, along with the buffet, Mediterranean, Asian, and Mexican restaurants that were here prior to the remodel. If you enjoy fresh seafood, you'll love it here. Everyone is super accommodating of any special requests and dietary requests. The pool is lovely and large with great views of the ocean. I loved the Zilara pre remodel and love it even more after the remodel.
Vicki
Best resort in Cancun! The staff treat you like royalty. The food and drinks are 5 star! There is something for every taste. The pool is fun and relaxing - with daily activities. I’ve been coming here since 2014 and the new renovations are absolutely beautiful!
Nate
By far the best hotel i have ever stayed at. I dont have words that could explain the way the staff treats their guests here. This place sets the bar for how all companies should treat their customers/guests. The rooms are spacious and modern. There is a jacuzzi on every balcony of every room amd the view from the ocean side is a site that will take your breath away. There is at least 3 legacy pools. Our room was the swim up ocean side suite and had our own private legacy pool. There are several restaurant options from business casual to a 7 course formal dinner. Each restaurant has its private chefs serving some impressive dishes that I still think about often. Their ice cream is to die for. Flavors like cheese cream with blackberry- soooooo good! The atmosphere is relaxing and serene. Its a beautiful place and you get treated like royalty. Its very safe and you are in some of the safest and most trusted hands in cancun at this all inclusive resort . They provide a life changing, unforgettable experience, that I will cherish indefinitely.
Jessica Wilson
Wonderful service and relaxing stay, but food fell short of past Hyatt experiences
This was not my first stay at Hyatt Zilara Cancun, and my original visit in 2019 is actually what started my loyalty to Hyatt. I am currently a World of Hyatt Discoverist member, and after such a great first experience at Zilara, we chose Hyatt Ziva for our vow renewal in 2022. Because of that, I was really excited to return.
The biggest thing I want to emphasize is that the staff here is incredible. Any disappointment I had was not because of the people working at this resort. Eddie reached out prior to our arrival as our concierge and helped us coordinate spa services and a late checkout, which made everything easy before we even arrived. Luis helped us during check-in on the World of Hyatt side and did a great job explaining the updates to the property and helping us get settled. Limo at the pool and Susana and Mireya in the spa were phenomenal and provided excellent customer service!
The resort itself is beautiful, clean, and relaxing. Our fifth-floor corner room was spacious and comfortable, the bed and pillows were amazing, and the bathroom/shower were great. The spa experience was also one of the highlights of our trip.
Where this stay fell short was the food. For an all-inclusive resort, dining is a huge part of the overall experience and value. We had such great memories of the food from our 2019 visit, especially Pelicanos, but unfortunately the quality and options did not feel the same this time. While restaurant service was consistently excellent, most meals just didn’t meet the expectations we had from previous Hyatt all-inclusive experiences.
Overall, this is still a beautiful resort with outstanding employees and a very relaxing atmosphere. If you are looking for a quiet adults-only getaway with wonderful service, you can absolutely enjoy your stay here. For us, because food is such a major part of choosing an all-inclusive, it left the experience feeling good but not quite the unforgettable Hyatt experience we remembered.
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4.7
Google reviews (5002)
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Step into a world of unrivalled indulgence at Moon Palace Nizuc, a haven of sophistication and serenity just 15 minutes from the aiport on a long stretch of white sand. Unwind by the expansive pools, sip handcrafted cocktails at the swim-up bars, or...
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Up to 10% Off, $500 Resort Credit & Kids Stay and Eat Free*
Up to 10% Off, $500 Resort Credit & Kids Stay and Eat Free*
*Travel between 15/07/2026 - 23/12/2027 and receive up to 10% discount, $500 resort credit, and kids under 17yrs stay and eat for free.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking.
Minimum 4 nights apply. **Blackout Dates Apply
*Travel between 15/07/2026 - 23/12/2027 and receive up to 10% discount, $500 resort credit, and kids under 17yrs stay and eat for free.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking.
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Receive up $250 Resort Credit and Kids Stay Free*
*Receive up to $250 Resort Credit and Kids Stay and Eat Free when travelling between 24/02/2026 - 25/12/2027. Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
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*Receive up to $250 Resort Credit and Kids Stay and Eat Free when travelling between 24/02/2026 - 25/12/2027. Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
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4.7
Google reviews (5002)
Lacy Trevino
Our New Year’s Couples getaway (Dec 30, 2025 – Jan 5, 2026) was unforgettable, largely thanks to the phenomenal staff who made us feel like family. At Nizuc Lobby & Arrival, William provided a personable check-in and room upgrade, while bellhops Ramon, Ernesto, and Eduardo gave us a warm "welcome home" greeting, treating our bags with respect alongside Maximo, who ensured seamless transit, and Alexis Morgan, who kindly recognized us at The Grand. Our Planning & Sales experience was flawless thanks to Melissa Moreno’s helpful credit activation, Josabeth’s seamless booking of three couples' massages and salon services, and Geraldine and Moira’s welcoming, attractive presentations.The Dining & Nightlife team truly elevated our stay. At El Manglar, hostess Cecila personalized our mornings by name, while Armando and Hecner memorized our orders and asked about our son, with great support from Brian. We enjoyed outstanding service from Isaiah and Alfredo at Palapa Asadero (don't miss the mashed potatoes and berry salad!), Denis at Momo Teppanyaki, and Guadalupe at the Nizuc Bar. When we struggled with New Years Eve dinner reservations, David from PR worked magic to secure our spot. That special Caravao NYE dinner was made flawless by manager Didre and our attentive team: Alejandro, Alejandro, Alexis, and Maximo. The out-of-the-world VIP NYE arena party was perfectly serviced by waitress Guadalupe, who quickly handled nearby spills.The energy continued at the Nightclubs, expertly led by manager Noe and driven by servers Alexis, Regina, Loida (the absolute kindest), Brian (who even found us on the dance floor at Noir), and Anabel, who expertly anticipated refills. Club servers Alexis, Briant, and Hebander kept our glasses full, security guards Carlos and Nestor kept us safe with a smile, and bartenders Andres, Jhonatan, Tony, and Oscar flawlessly served large crowds. A massive, heartfelt shout-out goes to Carlos Moreno—you welcome us back home each time we see you and are so genuine in your interactions. People like you are exactly what makes Moon Palace our choice each time !The Unique Day Club team was equally incredible, led by the ever-smiling manager Alexis. Servers Karla and Alison warmly remembered us from prior trips, Kenia anticipated our exact pacing, Melisa masterfully handled unruly guests, and bartenders Natanael and Ernesto crafted a delicious custom strawberry-coconut shot. Finally, special thanks to Moraima and Denisse at the Nizuc Spa for perfect manicures and pedicures, Jair for jogging back to return my husband's forgotten watch and phone, and golf cart driver Arturo for the animal spotting and Spanish practice. The soundtrack to our trip was phenomenal: DJ Wilbert delivered seamless transitions, and DJs Carlos and Katy were the sole reason we booked this trip after seeing their work last year on FB and Insta—their final night set at Noir kept the crowd pumping. We cannot wait to return to Moon Palace very soon to celebrate my 40th birthday!
Farnaz Bengali
We recently stayed at Moon Palace Nizuc over spring break and overall had a great trip, with a few areas that could use improvement.
We upgraded to a king ocean view room, which was very nice—clean, comfortable, and exactly what we were hoping for. We did run into a couple of maintenance issues (one with plumbing and one with the AC), but both times the staff responded quickly and resolved the problems right away, which we really appreciated.
The resort itself is beautiful, and the pools were a highlight of our stay. There were plenty of things to do, and our preteen especially loved the arcade, which was a big win for us.
That said, there were a few areas where the experience didn’t fully match expectations. The pool service could definitely be improved. It was often difficult to get drinks or food, finding chairs during busy times was a challenge, and towels weren’t always readily available. A more organized, guest-focused setup—with staff helping manage seating and providing more attentive service—would make a big difference.
The entertainment options were there, but overall felt a bit underwhelming. Activities sometimes seemed repetitive or lacked energy, and it would be great to see more engaging, interactive programming—especially during a busy time like spring break.
We were also excited to try the Mexican restaurant on our first night after hearing positive reviews, but unfortunately the experience fell short. The only reservation we could get was at 9:00 PM, service felt slow, and some of the food arrived cold and didn’t meet expectations.
In general, the staff across the resort were friendly and helpful, though there was a fairly strong and persistent push to attend presentations or buy into the membership/club, which took away slightly from the otherwise relaxing atmosphere.
Overall, this was a 4-star stay for us. The resort has a lot going for it—beautiful grounds, great amenities, and plenty for families—but with improvements in service consistency, dining execution, and entertainment, it could easily become an even better experience.
Farnoosh
Our experience at Moon Palace Nizuc was unfortunately very disappointing.
The food quality was very low with extremely limited variety. It felt like you had to force yourself to choose something just to eat, rather than enjoying the meals.
The staff around the pools were very unprofessional. If you tipped them, they treated you well; if you didn’t, they completely ignored you.
We were a group of 12 people and had a terrible experience with the tour desk. At 7:00 a.m., they called our room and woke us up, telling us we had a $400 credit we could use through the hotel. However, when we went there, they said that because only one person from our group was taking a tour, they would not provide any service at all. They also refused access to the other hotel (Splash) for that reason. The staff at the tour desk were very rude and disrespectful. Later, they changed their story and said we only had $100 credit, even though they had woken us up early for this.
Another issue was the pool service: if you tip, you get attention; if you don’t, you are basically invisible.
The only positive points were the Brazilian restaurant and the Japanese restaurant, which were both good. The coffee shop in the lobby was also nice.
Overall, considering the poor food quality and the unprofessional and rude behavior of some staff, we would not recommend this hotel. We expected a much better experience.
Prasad Rao
Excellent all inclusive resort. We were there for 5 days and enjoyed every moment of it. It is very clean and well maintained. Staff are excellent. Multiple restaurants with great food. We got the beach view room which was even better with great views of sunrise daily.
Kevin P
Great service, attention to detail, fast, friendly. Manicured grounds. Variety of good outdoor pool music and not constant.
Easy-to-get pool chairs. Nearly no wait for restaurants, buffet. Mini golf, hobiecat sailing, spas. Nice golf courses (27 hole Jack Nicklaus). Very good brick oven pizzas. Fam winter school break and everyone loved this place.
Pro tip- do NOT fall for the free day passes to the Moon Grand Palace resort next door, you will be trapped in a 3 hour vacation club time share aggressive sales pitch nightmare.
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4.5
Google reviews (2884)
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Dive into a wave of exotic extravagance with an irresistible all-inclusive Mexico holiday at the 5-star Playacar Palace, on the glistening shores of Playa del Carmen. Wake up each morning just steps away from stunning white sands and the azure water...
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*Enjoy up to $250 Resort Credit to spend at the hotel when travelling between 24/02/2026 - 23/12/2027
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All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
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4.5
Google reviews (2884)
John Beilfuss
Great trip, been there many times. The service, food and whole experience this time was what we have come to expect from Palace Resorts. I do think the food at of the Palace Resorts has improved over the last few years and as a chef, I think it is excellent. A couple for special shout outs for above and beyond service.
Dolce in the spa was awesome, got the haircut I've been trying to get for a few years, absolutely correct on her first attempt. Very nice, very friendly, and very talented!
On the beach/pool service Sylvia was fabulous! We loved her!
Also, I need to give a shout out to Karen, who is in customer service and advocated for us for a correction in a minor error with our reservation, which Palace Resorts came through very well fixing the minor issue.
Overall, I highly recommend!
Carla Martins de Melo
Our experience at Playacar Palace Resort was absolutely wonderful, from arrival to departure. Everything was perfect.
The service from the entire hotel staff was exceptional — everyone was friendly, attentive, and very polite. The hotel itself is cozy, peaceful, and perfect for a family stay. The food is amazing (you can tell by the number of photos I added to this review 🤭). The hotel is also extremely clean.
The restaurant staff were lovely, especially Elvia, who was always kind, friendly, and took the time to talk with us.
The MoMo restaurant, with its oriental cuisine, is simply divine. Abner, who served us both times we dined there, was very pleasant, friendly, and extremely polite.
At the pool area, all the staff were always attentive, making sure we were well taken care of. Juliana, who served us for two days, was also incredibly kind and courteous — actually, everyone was amazing.
A truly wonderful hotel — 10/10. We will definitely be back!
Chani Palace
After booking this resort, I’ll admit I was extremely nervous. I deep-dived into the reviews and got worried about the beach and some people’s negative experiences. But I have to say—the hotel truly exceeded our expectations.
Yes, the beach directly by the hotel is very small, and the water comes right up to it. However, if you walk literally two minutes (if that), right across the way there’s a really nice small beach area where you can relax and play. It was perfect for our family’s needs and absolutely beautiful. I also loved that you could sit on a sun chair near the water without sitting directly in the sand—perfect for anyone who hates the sensory overload of sand.
The rooms are on the smaller side, and the beds are quite small. Definitely do not expect a queen-size bed—it’s smaller than a full and not ideal for two people. Keep that in mind. That said, they brought in a rollaway bed for my son, which made a huge difference and worked out well for us.
The staff was incredibly friendly, sweet, and accommodating. We have some dietary restrictions, and I emailed the hotel ahead of time. They were fully prepared for us upon arrival and were amazing about meeting our needs.
The location of the hotel is fantastic—right by the main area. It was so nice to be able to step outside and really experience Mexico, feel the city vibe, and not feel isolated like you sometimes do at large luxury resorts. You truly get the best of both worlds: luxury inside, real Mexico just steps away.
One thing I do want to mention is the entertainment. At least the Caribbean show was definitely not family-friendly. I genuinely felt like I had accidentally taken my son to a strip club, which made me hesitant to bring him to any of the other shows afterward. That’s something the hotel could absolutely improve.
Overall, we had a beautiful time. My son loved the kids’ program, and despite a few drawbacks, we would definitely come back again.
Elaine
We stayed here over Christmas break, and what makes this place wonderful is the staff. We travel often and have stayed at many all-inclusive resorts, but the service here is incomparable. Eduardo at the front desk was very welcoming, while Jesus enthusiastically helped us with learning about the resorts and the area. We did a bike tour with Erik ( Alejandro), and he exceeded all expectations, teaching us about the area and his culture with such passion. The breakfast buffet was fresh and plentiful, and Roberto would fill our coffee mugs as soon as we sat down, with a big, welcoming smile. The service at all restaurants was incredible, making up for the average food. I can't forget to mention the hotel lobby drinks, just delicious! I can't forget to thank Dulce for the most relaxing pedicure. Will definitely be back!
Ajay Singh
Stayed for 6 nights and 7 days , the resort is really nice and small compared to Riu or Ibrostar but the smaller resort was not an issue for us as it made it easier to move around with kids. The beach is basically non existent (feel free to look at the pics )
Location is great with downtown PDC in walking distance.
Massage prices are right down stupid I. $700 USD for couples massage. You can walk out the resort and get a couples massage for under $100 USD. You also cannot use the sauna or steam room without purchasing spa services.
The resort credits are a joke and honestly because of this I did not purchase there time share which is not a time share. I honestly would have but because of the nuances with the resort credit lead me to believe the elite membership would have similar stipulations in the contract.
The food at the restaurant is great but the buffet is mediocre. All of the restaurants have an upcharge of something could be wine or lobster or ribeye steak. I paid extra for the lobster and it was cooked really well...
The staff was great.
My kids loved the play area and we even hired an external nanny service for $18 USD / hour .
The entertainment was better than most other all inclusive resorts.
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4.6
Google reviews (2396)
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Indulgent exotic delights await on Caribbean shores with an adults-only holiday at the splendid Sun Palace, in the glorious Mexican resort of Cancun. An ideal choice for romance, guests can leave the world behind and immerse themselves in a luxurious...
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Up to 10% Off, $500 Resort Credit & Kids Stay and Eat Free*
*Travel between 15/07/2026 - 23/12/2027 and receive up to 10% discount, $500 resort credit, and kids under 17yrs stay and eat for free.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. **Blackout Dates Apply
*Travel between 15/07/2026 - 23/12/2027 and receive up to 10% discount, $500 resort credit, and kids under 17yrs stay and eat for free.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. **Blackout Dates Apply
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4.6
Google reviews (2396)
Antoinette F.
Gabriella was fantastic with helping us schedule our lobster and steak dinner cruise and tulum tour. She also helped us navigate the local bus system and was so sweet and tried her best to help me get my hands on a bottle of Xtabentún liquor. Roberto Sanchez was excellent by helping with scheduling dinner and Le Blanc presentation which got us palace money! He also surprised me with balloons, cake, and champagne to celebrate my birthday!!! Plus, to top it off he was able to pinpoint where I could get Xtabentún liquor in town and wouldnt accept a tip! He humbly said we are friends no problem and my pleasure! Estrella, Juan, Alfredo, were superb with serving our meals, being diligent with my pineapple allergy, and special requests. Renan was very polite, patient, and determined to help me identify Alfredo so I could give him kudos. Juan and Miguel at the inside bar were hospitable and made great mixes drinks on the fly for me and they were so humorous as well. Oh and the resort upgraded our room from the deluxe ocean view to a honeymoon suite for free! The housekeeper made sure we always returned to a clean room with fresh sheets and towels 24/7.
Andrea Albertini
The resort is small, beautiful very clean. The aparence is great. The food is not good. The List was very limited. The high end liquor was mostly not available to purchase. They seem to cater more to members people who buy their club timeshare that they try to sell when you first check in. Drive he tried to book the restaurants there was no reservation available until after 8 PM some of them after 8:30 PM. I tried to rent a chair with an umbrella they give the preferences to again the members to buy into the club. The Employees treat you depending on the color of your bracelet. There has been times that the employees help the people with the members bracelet before me was not a member, but I was there first. Chairs in pool or beach are limited to none members because most of them are reserved to the members. I try to Pay for those particular chairs and they told me I could not. I could try to find one that is empty and not reserved.. You’re not allowed to get up in the morning and reserved your chairs with your personal belongings either. I think that’s fair. properties, beautiful very clean. Well my day even the toilet paper smells very good.. it just needs some changes The things that I mentioned.
Alana Corey
We had such a lovely stay here! There are tons of hotel options to choose from, but we are glad we stayed at Sun Palace.
First thing to note in the hotel itself - it’s recently updated and the room was very nice. It wasn’t crowded so we didn’t have to fight for pool chairs and could move between the pools as we wanted. The quiet pool was our favorite, but we liked also going over to the party pool and doing some of the fun games. They keep the beach really clean too.
The service is outstanding across the board. They really want you to feel special loved. Hot towels when you enter, bell service. Our pick up/drop off to/from the airport, even though we booked the shared shuttle, they gave us a private shuttle, which was really lovely. Highly recommend you book a shuttle through the hotel as there’s a ton of scams and ripoff taxis right outside immigration.
Pool service were so attentive and quick. Servers were so sweet!
For restaurants, we loved Fuego with
our server Kevin and we loved Trattoria with our server Abel. The servers go above and beyond! The food is generally pretty good for an inclusive, but Fuego’s food we think was by far the best.
Outside of this, throughout our stay, hotel personnel consistently asked us how we were doing. There were multiple times to give feedback on our experience and they were open and willing to hear everything that we had to share, which mostly was good things.
The rooms are nicely updated - we loved the hot tub in the room, which is their base level room. Hotel gym had everything we needed. Drinks were not watered down here by any means, and there was entertainment every single day and every single night throughout the night to ensure that you had something to do in the hotel.
Overall, this was a really fun stay and we are sad to leave. This was definitely a relaxing way to refuel ourselves before the new year.
We didn’t do any day trips, tours, or any of the special offerings because they were a little bit on the more expensive side, but we still had a great time nonetheless.
Would highly recommend some palace for your trip to Cancun!
Lola Sanchez
I wanted to write a real review.
1. Service :lacks mostly in cleaning and restaurants they are rude and take forever.
2. Food taste: food is bland did not enjoy lunch options or dinner only breakfast was nice and café would definitely recommend best coffee and crepes
3.location: good location and beach beautiful.
4. Front staff are okay at service but definitely better than waiters or cleaners.
Now I’m leaving my overall rating for 1 star because food is half the fun and service. I would not go back keep in mind if it was a cheap hotel I would not care but for me and my husband charging $600 a night and having horrible food and service is not okay.
Nate Litterio
Sun palace Cancún was the perfect place to celebrate our honeymoon. Between the spa and beauty salon, we had the best experiences with staff there. Beatriz, Valeri, Marta, and Deysi were all amazing. Valeri was very nice and started fun conversations. Beatriz was so funny and was a great teammate with Valeri during our mani/pedi. Lizabeth was our favorite waitress while at the pool and beach. Perfect vacation.
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4.5
Google reviews (10065)
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Based on 7 Nights, All Inclusive, Including Flight & Hotel
Prepare to be left spellbound by the ultimate all-inclusive experience during a magical holiday in Mexico at Moon Palace The Grand Cancun, Cancun. Perfect for a family break, a romantic escape, or a dream wedding in paradise, this exceptional resort...
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Up to 10% Off, $500 Resort Credit & Kids Stay and Eat Free*
Up to 10% Off, $500 Resort Credit & Kids Stay and Eat Free*
*Travel between 15/07/2026 - 23/12/2027 and receive up to 10% discount, $500 resort credit, and kids under 17yrs stay and eat for free.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking.
Minimum 4 nights apply. **Blackout Dates Apply
*Travel between 15/07/2026 - 23/12/2027 and receive up to 10% discount, $500 resort credit, and kids under 17yrs stay and eat for free.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking.
Minimum 4 nights apply. **Blackout Dates Apply
Receive up $250 Resort Credit and Kids Stay Free*
*Receive up to $250 Resort Credit and Kids Stay and Eat Free when travelling between 24/02/2026 - 25/12/2027. Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
Minimum 4 nights apply. **Blackout Dates Apply
*Receive up to $250 Resort Credit and Kids Stay and Eat Free when travelling between 24/02/2026 - 25/12/2027. Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
Minimum 4 nights apply. **Blackout Dates Apply
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4.5
Google reviews (10065)
Jason Riggs
I had a medical issue and needed to get to hospital. Zayda and her staff were very helpful with getting me taken care of and even checking in with my family while I was getting care. The resort had great food, lots of options for food, drinks, and entertainment. Habibi had excellent food (breakfast and dinner). My family loved the karaoke and wired lounge, as well as hopping over to the other Moon Palace resorts. Staff all around was incredible. Staff at the water park played with the kids. Lots of pools and options for a quick snack or longer meals. Buffet had a solid breakfast- omelet stand was excellent.
Brooke Christensen
Everything we expected and more. Would 100% recommend to anyone wanting a family friendly resort. The ocean was as expected and we probably wouldn’t go again in May because of it but everything else was perfect. Worth the 5lbs I gained from the amazing food.
One other note: the resort didn’t feel crowded ever, which surprised me. It was so nice.
dawn spence
If you want to go to a place with a really crappy beach And get nickel and dimed the whole way through the process. This is the place for you. You too can get a 1500 dollar "credit". Which translates to NOTHING. All credits are charged a 16 percent fee. Free massages/manicure/pedicure....sure. Only if your 18 and up. Want to spend your credit at the spa. Sure. But only 500 of it. Just to make sure you pay even more out of pocket. Golf is about the only thing you want to do that is worth it. Forgot your clubs don't worry they will charge your entire group definitely won't let you share even though your taking young kids. They all need their own.
Jewelry store. Sweet I would love to use my credit. Sure you can but only on these HORRIBLE trashy non precious jewelry. Clothing.....yeah sure but only on souvenirs. None of the nice stuff. So glad all the perks I signed up for for my family of five and now absolutely worthless.
But you're in Cancun so the beach should be great right???? I don't even know how they can call this a beach. The whole place smells like a septic system because there is a pile of seaweed as tall as I am all up and down the beach. The whole 10 ft of sand. Definitely won't be back. It's an older place. Everything is used and it's too big and spread out. Not impressed. Hard pass for this girl.
Mayi Cruz
The hotel is amazing! The food was really good, and the customer service was excellent. Using the app was very helpful and worked perfectly throughout our stay. The only downside is the beach, but the hotel does such a great job with everything else that you hardly worry about it. The nightly shows were enjoyable, and the resort is very large—so be prepared to do a lot of walking or wait for transportation. The water park is absolutely amazing and definitely a highlight of the stay. I would definitely love to go back!
Rodrigo Gamboa
This was my second stay at Moon Palace The Grand Cancun, and unfortunately it was a completely different experience from my first visit.
Our group of 10 booked four rooms and one Governor Suite for four nights. Before arriving, we called multiple times to arrange dinner reservations, and the hotel repeatedly confirmed everything was set. However, when we arrived, the reservations had been made incorrectly, with some scheduled as late as 10:00 PM—completely impractical when traveling with a one-year-old. After a flight delay of more than two hours, we were hoping for a smooth check-in and a quick meal, but instead spent over an hour resolving reservation issues while staff focused on membership upsells rather than guest needs.
Because restaurant availability was limited, we ended up at the buffet, which offered poor food quality and very limited selection. Throughout our stay, the constant sales pressure continued, including during checkout.
As a large resort, I would have expected staff to provide guidance on nearby amenities. We later discovered a pool and breakfast option just two minutes from our building—information that would have significantly improved our stay had it been shared upon arrival.
We dined at JC Steakhouse, Habibi, Le Château, and Circus. For a resort that markets itself as luxury, the food quality was disappointing. Jade was the only restaurant we genuinely enjoyed. Several members of our group experienced food poisoning after dining at JC Steakhouse and Circus, which was especially concerning. Even basic dishes at Circus arrived cold, and many food options felt generic rather than premium.
The rooms also had strong unpleasant odors, and it took a long time for staff to provide diffusers. Additionally, when we requested that our luggage be delivered while we grabbed a meal after check-in, we were told we had to remain in our rooms for delivery, creating further inconvenience.
For the price paid, there are many other resorts that offer more personalized service, better food, and a more welcoming atmosphere. What stood out most was the lack of hospitality—many employees appeared disengaged, which detracted from the relaxing experience we were hoping for.
Management would benefit from spending more time engaging with guests, gathering feedback, and addressing concerns in real time rather than prioritizing membership sales. Sadly, this stay left us very disappointed and unlikely to return.
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Escape to the tranquil paradise of El Dorado Maroma in Playa del Carmen, where luxury meets serenity on the shores of the Caribbean. Indulge in bespoke experiences and intimate spaces designed for ultimate relaxation and delight. From gourmet dining...
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Up to 40% Off and Free Transfers! *
Up to 40% Off & Free Return Transfers when travelling between 01/07/2026 - 31/10/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
*Free Transfers offer is only applicable where Transfers is stated in the room name & where Transfers are shown at £0.00 on the Transfer selection options. The Free Transfers must be selected at the time of booking. **Blackout Dates Apply
Up to 40% Off & Free Return Transfers when travelling between 01/07/2026 - 31/10/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
*Free Transfers offer is only applicable where Transfers is stated in the room name & where Transfers are shown at £0.00 on the Transfer selection options. The Free Transfers must be selected at the time of booking. **Blackout Dates Apply
Up to 16% Off and up to $200 Resort Credit*
4.6
Google reviews (5208)
Mexico Holidays Special Offers
Prices from
£1669
Based on 7 Nights, All Inclusive, Including Flight & Hotel
A mesmerising world of pampering, pleasure and stunning tropical beauty awaits at the 5-star UNICO 20° 87°, on Mexico’s sun-drenched Riviera Maya. Nestled among palm trees, beside powdery white sand and the irresistible turquoise waters of the...
Special Offer Details
Up to 16% Off and up to $200 Resort Credit*
Up to 16% Off and up to $200 Resort Credit*
*Up to 16% Off & enjoy up to $200 Resort Credit to spend at the hotel when travelling between 14/07/2026 - 23/12/2027. Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
Minimum 5 nights apply. **Blackout Dates Apply
*Up to 16% Off & enjoy up to $200 Resort Credit to spend at the hotel when travelling between 14/07/2026 - 23/12/2027. Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
Minimum 5 nights apply. **Blackout Dates Apply
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4.6
Google reviews (5208)
Jackie Nolan
Obsessed with this place is an understatement! Food and restaurant options were amazing, even my gluten-free boyfriend had a lot to choose from.
The staff is friendly and kind, and the cleanliness is perfect. I love the turn down service every evening.
We had a personal concierge upon arrival who helped with dinner reservations (although I’d recommend making those before you arrive if possible).
The pools were stunning and separated into “party pool” and “quiet pool” for different vibes. Really nice landscape ☺️ but note! Adults only.
Matt Kristin Schmitt
We had a wonderful trip to celebrate a dear friend’s wedding at Unico. The resort and staff were wonderful to our entire group. We loved starting our day at breakfast being cared for by Astrid at 20 87, she really got to know us and knew how to make us feel at home. Annette & Olibert were our local hosts that made sure our family had what we needed in our rooms and that we had proper dinner reservations each evening. Our friends worked with Roger and Flores and made sure we all had spots at the pool each day! It was such a restful and relaxing trip all around. Dinners at Mi Carisa and Cueve Siete stood out for the quality and tastes with Mura House a close third!! A shout out to Jose who saw us to both of our rooms, helped us feel at ease with his friendly smile and also to Luis who cared for our large group several days at the member pool with his infectious energy and smile!!
Alexa Marpuri
My husband and I just came back from the most AMAZING week at Unico 2087 for our honeymoon! The pools were so relaxing, food and drinks were delicious, and our local host Karla went above and beyond to make our honeymoon special for us. She set up a special room service breakfast for my husband and I to enjoy complete with champagne, and also decorated our room with flowers and balloons and provided us with a nice bottle of wine and Mexican candies. Karla was so kind, patient, attentive to our needs, and assisted us with all of restaurant bookings and spa bookings. We absolutely would love to return to Unico and will be requesting Karla as our host again!
Also special shoutout to the pool servers (Lucia and Elvira) for being so patient and attentive, as well as Carlos from Cueva Siete and Christopher from Avec. Those were by far our two favorite restaurants and their service went above and beyond. We are still reminiscing on our special week at Unico and will remember the memories for a lifetime!
Jennifer Napoles Guevara
Our stay at UNICO was amazing from beginning to end. The hotel is beautiful, relaxing, and the service truly made the experience unforgettable. The food, atmosphere, pools, and overall attention to detail were incredible.
A special thank you to Patricia Pech, who checked on us multiple times after we received an undercooked steak to make sure we were completely satisfied with our meal. Gustavo at the front desk was also excellent and very informative throughout our stay. Olibert, our local host, was extremely helpful and attentive, and Lorena, our waitress by the pool area, was so kind and provided outstanding service as well.
Thank you to everyone for making our trip so special. We would definitely come back!” ⭐⭐⭐⭐⭐
Jodi Baker
My husband and I absolutely loved our stay in room 8507, a one bedroom suite, 5/1-9/26. This was our 4th visit to this resort and besides the abundance of sargassum, it was great. The pools were warmer than our visits within a week or so previous years; perfect for me, but my husband prefers cooler. We took full advantage of the spa with the Mayan ritual and pedicures for us both and I indulged in the 90 minute hydrotherapy, body silhouette and 90 minute facial while my husband golfed at Hard Rock and the PGA course in Riveria Maya. One day we took a 30 minute taxi ride to the ferry and spent the day in Cozumel with plenty of time to make our pm dinner reservation. We enjoyed our dinners and breakfasts at MI Carisa the most, but every restaurant was fantastic. Our butler's, Rodrigo and Javier took care of all of our needs from dinner reservations, spa and golf reservations, pool chairs with Bali bed and cabana. They provided excellent recommendations for things to do in Cozumel and in general, helped us have a relaxing and very memorable experience. Otheniel, our waiter at Mi Carisa, made us feel like regulars! He remembered our preference, made excellent recommendations and was very fun and personable. Unico is a great place to relax, unwind, disconnect and immerse yourself into the luxuries of a fabulous resort.
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Up to $250 Resort Credit*
4.5
Google reviews (4609)
Mexico Holidays Special Offers
Prices from
£1729
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Succumb to the exotic allure of Cancun with a scintillating holiday in a luxurious beachfront playground. Settled beside immaculate sands and heavenly Caribbean waters, the exceptional Beach Palace offers an all-inclusive experience that’s sure to...
Special Offer Details
Up to $250 Resort Credit*
Up to $250 Resort Credit*
*Enjoy up to $250 Resort Credit to spend at the hotel when travelling between 18/12/2025 - 23/12/2026
Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
Minimum 2 nights apply. **Blackout Dates Apply
*Enjoy up to $250 Resort Credit to spend at the hotel when travelling between 18/12/2025 - 23/12/2026
Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
Minimum 2 nights apply. **Blackout Dates Apply
More offers may be available, please search your preferred dates for the latest offers
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4.5
Google reviews (4609)
Brian Reinhart
Visited here in 2012 with the family for a week and enjoyed every minute of it. Great restaurants, drinks, food, pool, and location. Would totally come back to this location.
Nate Swiss
We had a fabulous time with our large group (six in our family and five in my brother's family)! Both of us had the combined rooms (walk-through door) between the kid and adult room. The maids were so great each day, and they were very quick to resolve any issues we found (clogged toilet, accidentally locked safe, or the like).
The food was so tasty, and of course: plentiful. My little ones were so happy to be able to get "unlimited" fruit smoothies and ice cream whenever they wanted! The different restaurants did a great job trying to seat the eleven of us at one table, or sometimes multiple tables right next to each other.
The hotel is well seated with the beach right there! It would take us only 60 seconds from our hotel room (depending on the elevator wait). We also had a great time with the activities and events. We played many sports (beach soccer and flag football, water volleyball and polo) and also enjoyed the mechanical surfboard. The crowd favorite was the inflatable obstacle course in the pool; so fun!!
We will definitely be coming again!
Rachel Fairbourn
Our stay at Beach Palace Resort was nothing short of amazing! From the moment we arrived, we were welcomed with warm smiles and exceptional service. The entire staff was attentive and friendly, but Joshua stood out as by far our favorite server. His kindness, professionalism, and attention to detail made every meal extra special—we genuinely looked forward to seeing him each day!
The resort itself is beautiful and impeccably maintained. Our room was spacious and clean. We loved lounging by the beach and the pool, both of which were peaceful and never overcrowded.
Dining was a highlight—every restaurant offered fresh, delicious food with a great variety. The rooftop bar and views were unforgettable, especially at sunset.
We left completely relaxed and already dreaming of our next visit. Thank you, Beach Palace, for an incredible experience—and a huge thank you to Joshua for making it even more memorable!
Firuzah Eshan
This was our very first family trip to Mexico and my first time visiting the country, and I’m absolutely thrilled that we chose Beach Palace Cancun. Everything about this hotel is simply perfect!
I want to especially highlight the exceptional service and the kindness of the staff. Everyone we encountered was incredibly friendly, polite, and attentive. Their genuine care made us feel truly welcome and taken care of every moment of our stay.
The food was also outstanding — delicious, fresh, and with a wide variety to choose from. We chose the all-inclusive package and were very pleased with everything it offered.
One of the biggest highlights for our family was the kids’ club. My 4.5-year-old son absolutely loved it! The staff gave him so much attention, played different games with him, and even gave him a special souvenir at the end. He spent most of the day there with joy, fully engaged and happy in a fun, caring, and educational environment.
Overall, we are very satisfied with our vacation and are already planning to come back again in the future. Thank you, Beach Palace Cancun, for such a wonderful experience!
Kelvin A
Spaceous room with balcony and ocean view. Service is top class and restaurants are very good with sufficient choices of tasty food. The package is all inclusive within the resort. So you can enjoy all you can. Beach Palace is not big when compare with the Moon Palace 30 minutes drive away but at the moment they allows residents of both Palace to dine in most restaurants on both sides. This give you more choices of food.
Services is very good and staff are very friendly and willing to help in very aspects of your vacation
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Free Couples Jetlag Massage*
4.7
Google reviews (1139)
Mexico Holidays Special Offers
Prices from
£1739
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Be mesmorized by the tropical beauty of Mexico during an intoxicating all-inclusive holiday at the 5-star, adults-only Desire Riviera Maya Pearl Resort. Settled beside blonde sands and surrounded by swaying palms and lush tropical greenery, this...
Special Offer Details
Free Couples Jetlag Massage*
Free Couples Jetlag Massage*
*Receive one complimentary 25-minute massage per person when travelling between 04/07/2026 - 25/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type & board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Receive one complimentary 25-minute massage per person when travelling between 04/07/2026 - 25/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type & board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.7
Google reviews (1139)
Tom R
This was an amazing experience. We've been to many all-inclusive resort but Desire Pearl was the best. The staff is well trained and very accommodating. The amenities and facilities are well maintained. The food was exquisite every day and night. The shows were very entertaining! We could not have asked for a better experience. Desire Pearl exceeded all expectations.
Ryan Shutt
Desires Riviera Maya is pure magic. The location is absolutely gorgeous—tropical, sexy, and perfectly set for letting loose. The resort is fun, vibrant, and knows exactly how to deliver a good time. The staff is next-level amazing and makes you feel spoiled from the moment you arrive. And our butler LeFranc? Unreal. He took incredible care of us, anticipated everything we needed, and made our stay unforgettable. Truly the best of the best. We’re already counting down until we come back.
Rhonda Burney-Landis
This was our second trip since December 2025. We go twice a year if not more and this is our happy place. Got engaged and married at Pearl. Excellent service every time. Our butlers were amazing and May our hostess at Aphrodite was a beautiful sight to see each morning. Mauricio took great care of going over our contract renewal. From the moment you get out of your taxi you will be treated like family by everyone that works there. Highly highly recommend Pearl
S B
We recently stayed at the resort and wanted to share honest feedback in hopes it helps improve the guest experience. I originally submitted this through their post‑stay survey on 3/9 and again on 3/12, but as of 3/25 we still haven’t received a response.
To start with the positives:
The bellman staff were warm and welcoming, and several employees truly stood out throughout our stay. Orlando, our waiter at both Suki and Pearl, provided the best service we’ve experienced anywhere. Rosemberg and Sulle at the Jacuzzi bar were also fantastic—friendly, attentive, and a highlight of our trip. The groundskeepers were equally kind and always greeted us with a smile. We also really appreciated the bracelet-style room key; it was convenient and a great feature.
Unfortunately, several issues impacted our overall stay.
Upon entering our room, there was an immediate musty/moldy smell that later transferred to our luggage and belongings. Our safe malfunctioned on the first night and required multiple staff members to pry it open and replace it. We also experienced ongoing problems with the room door—sometimes needing several attempts before it would unlock.
A major concern was the construction happening directly above our room. Workers started around 7 a.m. every day and continued late into the evening, making it difficult to rest or relax in the room. This level of noise during an active stay was extremely disruptive.
We also felt that some of the resort’s internal staff used high‑pressure tactics when offering services or promotions, even after we said we were not interested. It became uncomfortable and affected our ability to fully enjoy our time.
Food-wise, dinners were generally good, and the service at restaurants and bars was excellent. However, breakfast and lunch were disappointing, mostly buffet-style with limited flavor and few non-buffet options.
A few additional areas could use improvement:
– The room lighting was left extremely dim after a special setup and wasn’t reset, making the room dark for the rest of our stay.
– The shower design was not very functional and made basic use difficult, especially for taller guests.
– The ocean was inaccessible due to heavy seaweed, which we understand can’t be controlled, but the large build-up along the beach made the area hard to enjoy.
– More daytime activities or classes outside the pool area would add a lot to the overall experience.
There were definitely bright spots thanks to the exceptional staff, but several issues—including room conditions, construction noise, and high‑pressure interactions—made our stay less relaxing than we hoped. We’re sharing this in the spirit of helping improve future guest experiences.
Dana Auzins
We had an incredible time at this resort. The playmakers (Candice, Matias, JJ, Abby, Kia, Jessica, Tristan & Omar) are what makes the resort stand high above all other all-inclusive resorts. If we let them, the play makers help us out of our introverted ways and get us into a healthy party mode. We started each day with Yoga, then volleyball, water polo, and water zumba. Matias was always finding ways to teach us how to dance and feel free to express ourselves to music. Candice could rock our world with her singing voice and personable demeanor. Jess, JJ and Tristan added competitive levels to our sports and competition always bringing a little sibling rivalry to activities. Abby’s bubbly personality never stopped making the baby-sister a fun add-on to every occasion. I can afford any resort, but having Play Makers keeping us entertained morning, noon and night sets this resort above most others. Lastly, Omar, DJ extraordinaire, with his taste in music and hilarious sense of humor provided a cornerstone to the Play Makers antics that should never be forgotten. Mani, “El Jeffe” as we called him, has built an incredible team and even took the time to party and lose to my wife in volleyball.
The evening entertainment was about standard for Cancun (4 of 5 stars), but even then the Play Makers getting us dancing all night long pushed evenings into exceptional (6 of 5 stars).
We loved it here for 9 days and I was able to truly decompress and spend time with like minded individuals whom became fast friends.
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Up to 51% Off and Free Transfers! *
Mexico Holidays Special Offers
Prices from
£1799
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Escape to the Hidden Beach Resort Au Naturel Club in Puerto Aventuras, a serene adult sanctuary with just 42 rooms and a presidential suite. Embrace Mexican hacienda-style decor and breathtaking views of the Caribbean Sea. Indulge in alfresco dining,...
Special Offer Details
Up to 51% Off and Free Transfers! *
Up to 51% Off and Free Transfers! *
Up to 51% Off & Free Return Transfers when travelling between 01/07/2026 - 31/10/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
*Free Transfers offer is only applicable where Transfers is stated in the room name & where Transfers are shown at £0.00 on the Transfer selection options. The Free Transfers must be selected at the time of booking. **Blackout Dates Apply
Up to 51% Off & Free Return Transfers when travelling between 01/07/2026 - 31/10/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
*Free Transfers offer is only applicable where Transfers is stated in the room name & where Transfers are shown at £0.00 on the Transfer selection options. The Free Transfers must be selected at the time of booking. **Blackout Dates Apply
Up to 30% Off
Mexico Holidays Special Offers
Prices from
£1829
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Overlooking soft white sands and the crystal-clear waters of the Mexican Caribbean Sea, Secrets Playa Blanca Costa Mujeres is an AAA Five Diamond award-winning adults-only resort that offers an excellent all-inclusive concept. Ideal for a romantic...
Special Offer Details
Up to 30% Off
Up to 30% Off
Up to 30% Off when booking before 31/07/2026 & travelling between 01/01/2027 - 31/12/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 30% Off when booking before 31/07/2026 & travelling between 01/01/2027 - 31/12/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 15% Off
Up to 15% Off when travelling between 01/07/2026 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 15% Off when travelling between 01/07/2026 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 32% Off, $200 Resort Credit per day & Kids Stay Free*
4.7
Google reviews (30314)
Mexico Holidays Special Offers
Prices from
£1939
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Enjoy the superstar treatment on your Caribbean holiday with a stay at the legendary Hard Rock Hotel Cancun. From the funky decor to the activities and facilities throughout resort, everything here has been designed with rock-lovers in mind. Of course,...
Special Offer Details
Up to 32% Off, $200 Resort Credit per day & Kids Stay Free*
Up to 32% Off, $200 Resort Credit per day & Kids Stay Free*
*Up to 32% Off, Kids under 12 stay free and Enjoy $200 Resort Credit towards spa, beauty & golf when travelling between 08/07/2026 - 20/12/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
Minimum 5 nights apply. **Blackout Dates Apply
*Up to 32% Off, Kids under 12 stay free and Enjoy $200 Resort Credit towards spa, beauty & golf when travelling between 08/07/2026 - 20/12/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
Minimum 5 nights apply. **Blackout Dates Apply
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4.7
Google reviews (30314)
Latifa Kraiem
We stayed for one week in Hard rock cancun all inclusive and we went several times to Isla Restaurant. We had such a wonderful experience, and a huge part of that was thanks to our waiter BENEDICTO. From the moment we sat down, he was attentive, kind, and genuinely welcoming. He knew the menu inside out, gave excellent recommendations, and made sure everything was perfect without ever being intrusive.
What truly stood out was his positive energy and professionalism, he made us feel valued and taken care of the entire evening. It’s rare to find service that feels both efficient and personal at the same time.
Thank you for making our night so special. We’ll definitely be coming back!
Linda Varano
We had an excellent trip! Our butlers Hector and Javi took great care of us, ensuring that all our needs were met.
The hotel staff was so friendly. There was a great variety of food and it was fantastic. The pool staff Tacho and Javi were great!
We can't wait to come back after the renovations and we hope to see some of the staff at AVA in November!
Gurjit Gill
We came here for our honeymoon needing a relaxing and peaceful stay- this place exceeded all of our expectations. The staff was AMAZING!! Every person greets you with a smile and is so genuine. Everyone we met, Javi, Dee, Rodri, all the cleaners, all the servers, all the entertainers, and the bartenders deserve ultimate praise and love. We will be back as often as possible and sending all of our friends. Perfect views, perfect vibes, and amazing people.
Levi Martonfalvay
Definitely recommend. Had a great time and my 4 year old liked it too. Separate kids play area perfect for younger kids offers an outdoor swimming pool with slides, indoor play areas with activities such as bracelet making, cap personalisation and staff were very friendly with the kids too all around. 9pm evening shows were quite good with various shows such as the Bon Jovi and Guns N Roses, african show, Michael Jackson show and at 8pm kids shows were fairly good too with awards and fun time offered to the kids too. Frida restaurant offered various types of foods we could choose from such as fresh fruits, juice, various meats and fish and soups too. Beach was super close and a beautiful view from the room. Rooms were cleaned well daily and was genuinely pleasant return to our cool room at the end of the day.
Mario Orejel
We had a wonderful experience with Roxity Kids Club. The team created such a fun, welcoming, and safe environment, which made it easy for us to relax knowing our little ones were in great hands.
A special thank you to Andi, Ale Marie, and Fer. They were incredibly kind, attentive, and engaging with the kids, and you can tell they genuinely care about making the experience memorable. The activities were well organized and kept the kids entertained the entire time.
We truly appreciated the energy, patience, and warmth the team brought every day. Thank you for taking such great care of our kids during our stay.
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Up to 44% Off
4.8
Google reviews (9171)
Mexico Holidays Special Offers
Prices from
£2189
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Take flight to Mexico for a luxurious all-inclusive holiday beside the crystalline waters of the Caribbean Sea at ATELIER Playa Mujures. Blending elegant style with captivating natural surroundings, this dazzling adults-only (16+) resort, which...
Special Offer Details
Up to 44% Off
Up to 44% Off
Up to 44% Off when travelling between 08/07/2026 - 03/01/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
Minimum 7 nights apply. **Blackout Dates Apply
Up to 44% Off when travelling between 08/07/2026 - 03/01/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
Minimum 7 nights apply. **Blackout Dates Apply
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4.8
Google reviews (9171)
Jason M.
First time here the resort has been amazing. Julio was absolutely outstanding at the pool at Atelier Playa Mujeres. From the moment we arrived, he went above and beyond to make sure our group had everything we needed. His attention to detail, friendly personality, and genuine enthusiasm made our pool days even more enjoyable. Julio was always quick with drink service, remembered our preferences, and regularly checked in to ensure we were having a great experience without ever being intrusive. His positive attitude and exceptional customer service truly stood out and helped make our vacation memorable. If you’re spending time at the pool, you’re in great hands with Julio
Will Roberts
We chose Atelier Playa Mujeres to celebrate our 10‑year anniversary, and it exceeded every expectation. The resort is stunning, with elegant design and a relaxing atmosphere that immediately sets the tone for a memorable stay. The culinary experience was equally impressive—every meal was beautifully prepared, full of flavor, and showcased the resort’s commitment to excellence in dining.
What truly made our anniversary unforgettable was the exceptional service. Our butlers, Armando and Chris, ensured every detail of our celebration was seamless, while Rojas and Jesus provided outstanding poolside service that made each day special. Their professionalism, attentiveness, and genuine warmth elevated our experience and made us feel truly cared for.
Thanks to this incredible team and the resort’s remarkable food and atmosphere, our anniversary trip was nothing short of perfect. Atelier Playa Mujeres exemplifies luxury and hospitality at the highest level, and we look forward to returning.
Andrew Ruiz
From arrival to departure… everything was amazing. We were greeted with Champagne. Checked in with ease. Our Butler Services were provided through our Inspira Reservation with the help of LAZARO AND ALBERTO. They were truly outstanding, very welcoming, and informative! Booking all of our dinner reservations for us, recommending excursion advisors such as Susana Maldonado Oviedo from Tropical Elite Travel Agency. They made our entire experience such a breeze and we would love to come back again with friends. The entire staff we saw day to day were also helpful and welcoming. The rooftop pool was breathtaking and truly a spot that was a must visit daily! Lastly, the VIP airport lounge is also included for our flight home and was a cherry on top. All food and drinks were included while we wait for our flight. Highly Recommend anyone to book the Inspira Swim out pools. Definitely a Relaxing Getaway!
Avery Dickenson
Our stay at Atelier was nothing short of amazing! From the food to the service to the accommodations it was all super luxurious, welcoming, and relaxing. We would definitely come back here again in the future. My family and I specifically had a great time at the tranquility pool with a special shout out to all the staff there, especially Julio our server and Unis from concierge. Both went above and beyond and were super attentive for drinks and food, as well as quick to help with towels are chair set up. The pools themselves were also very clean and refreshing which made for a great experience. For restaurants, our favourites were los abrazos and takeshi, but we did not have a bad bite at any place. Manuel at takeshi was especially great (we actually had him twice) and took the time to bring us recommendations for drinks and food outside of what we ordered. The resort also never felt crowded or cramped, it is very spacious with many options to choose from for meals. Reservations were also not hard to book with many time slots offered. Again, the service was a 10/10 at all times and every staff member would greet us and was super helpful. Overall, we had an amazing time at Atelier and are looking forward to coming back in the future!
Mike Ruckle
We LOVE Atelier! We bought in as Inspira members immediately after coming our first time in 2022. We have come back every year since then for our anniversary, and even upgraded our membership in 2023 because we are huge fans of the rooftop suites. We had butler service after we became members, and they have all been good, but the past two trips we’ve used Suyin & Yatze, and they have really gonr above and beyond! They’ve started communicating a week before our trip to line out everything we wanted/needed, made reservations, arranged flowers for our anniversary, surprised us with rose petals and a bubble bath, and just made sure we’ve had an excellent time. We will be requesting them on all trips and recommending them to everyone!
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Up to 10% Off, $500 Resort Credit & Kids Stay and Eat Free*
4.6
Google reviews (2928)
Mexico Holidays Special Offers
Prices from
£2209
Based on 7 Nights, All Inclusive, Including Flight & Hotel
A sophisticated all-inclusive adults-only retreat awaits at Le Blanc Spa Resort in Cancun. Situated on one of Mexico’s most heavenly white sandy beaches, where the turquoise sea sparkles in the sun, this hotel is ideal for a romantic holiday. Relax by...
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Up to 10% Off, $500 Resort Credit & Kids Stay and Eat Free*
Up to 10% Off, $500 Resort Credit & Kids Stay and Eat Free*
*Travel between 15/07/2026 - 23/12/2027 and receive up to 10% discount, $500 resort credit, and kids under 17yrs stay and eat for free.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking.
Minimum 4 nights apply. **Blackout Dates Apply
*Travel between 15/07/2026 - 23/12/2027 and receive up to 10% discount, $500 resort credit, and kids under 17yrs stay and eat for free.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking.
Minimum 4 nights apply. **Blackout Dates Apply
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4.6
Google reviews (2928)
Lindsay Holdren
We recently stayed at Le Blanc Spa Resort Cancun during shoulder season and overall had a great experience—the service, food, drinks, daily hydrotherapy, and atmosphere were excellent. It’s a beautiful intimate property, and we had a very relaxing time.
We cannot say enough wonderful things about Renan from the lobby bar—fantastic cocktails, friendship, and service! We looked forward to sitting down with a drink from him every single night of our trip. He’s the best bartender at the resort. Shoutout as well to Jesus for impeccable service! We enjoyed all of our dinners, particularly at Bella and Blanc, and felt welcomed and cared for by all the staff, which made for a relaxing trip.
One thing for other travelers to note that I wish we had known in advance of our stay—all of the chairs around the main pool (Sol Pool) are reserved daily for Diamond/high ranking resort members. As standard guests, we were ultimately able to get chairs around this pool later in our stay, but only by going through/tipping our butler and also the pool staff. It’s a pay-to-play system, which was surprising for a resort at this price point. I did not expect to be locked out of a main amenity at a luxury-level all-inclusive.
Overall, we had a great time at Le Blanc and returned home feeling very refreshed. Thank you to all who made our stay so relaxing and memorable!
Ben Kramer
We had a beautiful honeymoon at Le Blanc. The service and food were incredible. The mocktails were great at every restaurant. The butler service was so helpful and attentive. All the staff did a great job. We enjoyed the hydrotherapy circuit each day and took part in the craft activities and dance lessons. Live music at the meals and by the pool was great. We cannot say enough good about our time there.
Jennie Zeng
TLDR; if you are paying full price anyway, look for another newer hotel that’s the same price. For sure you will be more satisfied.
I have been to Cancun several times already, always went to Secrets or other Hyatt branded hotels. And so I wanted to try out another brand and also just because majority of the reviews online say this hotel is the best and the most luxury.
Maybe my expectations are set too high or maybe the Hyatt branded hotels have already set a high bar for me, Le Blanc is such a disappointment in room, service, food and location.
1. When we checked in, there is no intro to the hotel and where everything is. The receptionist just provided us brancelets and didn’t even tell us they can be used as keys to our room. (The Secrets hotels I have been to did not use bracelets). We were so lost that we have to ask several staffs when we first arrived to get to our room and the restaurant.
2. The restaurants here provided non fresh fish and seafood. Clam shells are not opened and that’s how you know they use the cheap dead frozen seafood. Lumier restaurant supposed to be fancy and the most popular, but it was also a big disappointment.
3. The room was the biggest disappointment. Our shower did not have a shower door, and I understand that how new hotels are now, but Le Blanc’a renovation with the shower is a total disaster. After you take a shower, the water is all over the bathroom floor. My mom who doesn’t have good eyes didn’t see that, and almost slip coming out of the shower.
4. When I requested to switch to a room that has a shower door, we waited for a full day to get the new room. And I had to chase around and ask when the room would be ready.
5. There are barely any activities. There is a pickle ball court but no rackets🙃.
6. It’s too close to the Main Street and so you do hear street noise even with window close in your room if you don’t have ocean view.
Anyway… I am just so disappointed and regrets that I chose this hotel to celebrate Mother’s Day with my mom.
Kiera
My husband and I went to Le Blanc for our honeymoon and we had the absolute best time! The room and the entire resort are gorgeous, the service everywhere is absolutely exceptional, every staff member is so kind and it looks like they genuinely enjoy working there, our butler BillyJoel is so sweet and helpful and attentive, the food and drinks (the blackberry margarita!) are delicious, the hydrotherapy and spa are so relaxing, the pools are so nice, and you cannot beat the ocean view! The entire trip was perfect. Thank you so much!
Daisy Klaess
We had the best experience at Le Blanc Cancun. The service is absolutely unmatched, I've never experienced such amazing care and attention to detail! The rooms are gorgeous and spotless, with amazing (included!) amenities. Our wonderful personal butlers, David and Byliyoel, made the trip extraordinary. The pool and beach are both gorgeous, and there's endless amenities and activities to create the perfect balance of relaxing and having adventures. Thank you to all the wonderful staff at Le Blanc, we will be back!
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Up to 45% Off
Mexico Holidays Special Offers
Prices from
£2329
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Looking for a fun-filled, family-friendly getaway in the sun, Nickelodeon Hotels & Resorts Riviera Maya is the perfect choice for your next holiday. This vibrant all-inclusive resort offers everything you need for an unforgettable stay, from stylish...
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Up to 45% Off
Up to 45% Off
Up to 45% Off when travelling between 01/07/2026 - 02/01/2028.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 45% Off when travelling between 01/07/2026 - 02/01/2028.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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Up to 43% Off and Free Transfers! *
Mexico Holidays Special Offers
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£4349
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Escape to the Palafitos Overwater Bungalows, a luxurious getaway in the bliss Maroma Beach. Wake up to the soothing sounds of the ocean and stunning panoramic views. Relax on your private deck, feel the sea breeze, and dive into the crystal-clear...
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Up to 43% Off and Free Transfers! *
Up to 43% Off and Free Transfers! *
Up to 43% Off & Free Return Transfers when travelling between 01/07/2026 - 31/10/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
*Free Transfers offer is only applicable where Transfers is stated in the room name & where Transfers are shown at £0.00 on the Transfer selection options. The Free Transfers must be selected at the time of booking. **Blackout Dates Apply
Up to 43% Off & Free Return Transfers when travelling between 01/07/2026 - 31/10/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
*Free Transfers offer is only applicable where Transfers is stated in the room name & where Transfers are shown at £0.00 on the Transfer selection options. The Free Transfers must be selected at the time of booking. **Blackout Dates Apply
Up to 59% Off and Free Room Upgrade to a Superior *
4.0
Google reviews (14161)
Mexico Holidays Special Offers
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Immerse yourself in the tropical splendour of Cancun with an irresistible all-inclusive Mexico holiday at the sun-kissed Grand Oasis Palm. Sitting in a splendid location beside soft white sands and the pristine waters of the Caribbean Sea, this sublime...
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Up to 59% Off and Free Room Upgrade to a Superior *
Up to 59% Off and Free Room Upgrade to a Superior *
*Up to 59% Off & Free Room Upgrade from Standard to Superior when you travel between 03/06/2026 - 23/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Up to 59% Off & Free Room Upgrade from Standard to Superior when you travel between 03/06/2026 - 23/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.0
Google reviews (14161)
Adisa V
We stayed at this resort twice, and enjoyed our stay both times! The resort and the amenities are beautiful; very clean and well kept. The room needs improvement and remodeling, but it was clean and comfortable. Many different restaurants to choose from, serving variety of food - most were fantastic with friendly staff. Sushi restaurant by the pool was amazing; it gets overcrowded for lunch but the wait was well worth it!! The highlight was supervised kids area with friendly, english speaking staff, so that we could take s few moments for ourselves and enjoy the adults only amenities. Our kids enjoyed the entertainment and activities at the kids club and the resort! The hotel is in a great location too, we ordered uber and explored the city, which was short drive from the hotel.
Dylan DeLaat
I am writing this review on my last day on this resort. I was really hoping my trip would turn around for the better but the overall attitude from the customer service team has actually somehow made the trip worse.
We found out after we arrived that 6 of the resuraunts on the resort are not included for all inclusive unless you have the "sens" package. So we only had access to 3 of the 9 resuraunts.
When we recieved our first room. It was not what we had requested online as it did not have the correct bed. When we asked about this and we were told that they can choose what kind of bed we recieve based on their availability. Luckily they did change our room for us however we had to check out of the room by 11am for the change with the other room not being ready until after 3pm. Mind you for both the check out and check in we had to wait in line for reception and that was a very slow process by the time we got into our new room it was close to 430 5pm so a good majority of the day was wasted here.
When we got into the new room the AC was not working at all and the room was directly beside the port where they park the party boats. Up until 1am they were blairing music so loud the windows were shaking preventing us from getting any sleep.
So I once again requested a new room. They did not have any king beds available so we are once again on 2 twin beds. But at least the room is quiter and the AC is actually working. However the light to the bathroom only works about 40% of the time and the safe died on us after the first night.
This lead me to once again go down to the customer service and they directed us to the reception lobby to wait another hour to get served only for the receptionist to call maintenence to meet us at our room to fix the safe. Once again wasting more of my time on vacation. In total I probably spent almost a day and a half of my vacation talking to staff trying to get issues resolved.
I honestly feel like I am going insane here as the customer service has been insanely rude and dismissive of our concerns and i truely feel that the bare minimum of a resorts duty is to make sure the facilities are operating correctly and if they arent to adjust accordingly.
There are very few workers who are genuinely willing to help you and its sad because the bad ones far out weigh the good ones.
Overall this has not met any of my expectations. I also want to take the time to mention that this resort is primarly locals with upwards of 90% of the resort being Mexican. This wouldn't be an issue if the locals wern't so hostile towards tourists. I can't even being to count the amount of times I was waiting in a line for something only to have a local step i front of me and get served before me. If this was a once off issue i wouldn't bring it up but at all but it was a common occurance at bars and resuraunts.
This was by far the worst vacation I have taken in years. I would not recomend this to anyone outside of Mexico due to the attitude towards customers.
Mynul Ahmed
Our family’s first stay at Grand Oasis Palm in Cancún was outstanding and easily the best all‑inclusive experience we have had so far.
Exceptional Service:
From the moment we arrived, the staff were extraordinarily kind, attentive, and genuinely eager to help with anything we needed. We traveled with a 1‑year‑old and often asked the café for warm milk several times a day; even though warm milk was not on the menu, they always prepared it with a smile and never made us feel like it was a burden. The housekeeping team worked incredibly hard, cleaning our room thoroughly every day and keeping all the shared facilities spotless, at a level of service we have never experienced in the United States.
Facilities and Activities:
The resort offers a beautiful beach with calm water that is perfect for small children, along with multiple pools and a fun kids’ area. There are many indoor and outdoor activities, nightly shows, and special events, so there is always something to do for every age. We especially appreciated having so many different restaurants and a café included in the all‑inclusive package, which made meals easy and enjoyable throughout the day.
Not perfect, but still amazing!
Coming from the US, some travelers might expect conveniences like a washer and dryer, and the property itself is not ultra‑luxury or brand‑new. However, the warmth, effort, and work ethic of the staff more than make up for these details, and overall the value and experience were far better than anything similar we have used in the US.
First impression of Mexico!
This was our first visit to Mexico, and it completely changed our impression of the country and its people. In general, everyone we met was polite, kind, and warm, with a clear love for music, dancing, and making sure visitors are having a good time. It is unfortunate that traditional media often focuses on negative stories, because the everyday hospitality and humanity we experienced in Cancún truly deserve much more recognition.
Overall experience:
For families looking for an all‑inclusive vacation with great service, a safe, swimmable beach, lots of food options, and constant entertainment, Grand Oasis Palm is an excellent choice. We left with wonderful memories and a new appreciation for Mexican hospitality, and we would happily return and recommend this resort to other families.
Holly Minter
The room was not like pictures, our toilet did not flush for the first day of our stay, no hot water in our room for the first day, floors in our room were dirty, we had to call and ask for housekeeping to come multiple times. When we asked the staff where the on-site restaurants were located at, they seemed bothered that we would even ask. Half of the lights and plug ins in our room didnt work. It was basically 4 walls and a bed. We asked for a different room and was denied. Only positive side to this place is the beach. I strongly DO NOT recommend and I will NOT be back.
Tarek D
Horrible experience!!!
To start, I'm not coming here expecting luxury! I'm just expecting the minimum to have fun and feel you are on vacation!
Some previous reviews mentioned the hotel is outdated, and needs renovations... That didn't bother me at all.
Negatives that bothered me:
1. There are very very few water beds around the swimming pool area, and all the guests know that! So everyone at 8, am comes down from their rooms to put towels or personal items on some beds to reserve them!! If you come after 9 am, they are all gone!!!
And btw...water beds are racked overnight without being cleaned! So on the morning, they are still dirty if you are lucky to reserve one or two!!!
2. The food is absolutely the same every single day... Nothing changes, like ever!!!
Only food I enjoyed was the fruits!!!
3. No proper hygiene!! I don't know what I ate, but on my second day I woke up with severe Food Poisoning, possibly salmonella or Norovirus .... And it lasted for 5 days...
I don't get food poisoning ever!!! And I usually eat street food from everywhere including Cancun DT and Mexico City, etc...
And I told Customer Service, instead of apologizing, they said you can see the resort doctor, but you have to pay for it!!!
What an attitude!!!!!
4. Cups are washed with some questionable water with sanitizer before they pour ur drinks, and not dried properly..so ur drinking tequilla with some sanitizer...
5. They have icecream in the a la carte restaurants for dinner, but not in the buffets!!!!
6. Pool Is always dirty, soon much garbage in there and I don't think water is ever cleaned or treated!!! Maybe once a month or so!!!!
7. Washrooms are not everywhere..you have to go inside the hotel to find one...
8. Hotel advertise many a la carte restaurants, but most of them are access only to the neighboring resort... Not to this one... This one has 3 a la carte, only Maki Taco is worth a try...rest are less than mediocre...
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4.4
Google reviews (4848)
Mexico Holidays Special Offers
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Incredible 5-star luxury is waiting to greet you when you step through the doors of the fabulous Hyatt Ziva Los Cabos to begin the Mexico holiday of your dreams. Standing beside pristine white sands and shimmering sapphire waters, this magnificent all...
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Up to 15% Off
Up to 15% Off
Up to 15% Off when travelling between 01/07/2026 - 30/04/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 15% Off when travelling between 01/07/2026 - 30/04/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.4
Google reviews (4848)
Amanda Leahy
We had a week here with a very large group. We had originally booked Jamaica, but the hurricane shifted those plans. The fact that this hotel was able to accommodate a group that size and deliver the customer service that they did? Absolutely unreal. We had an amazing time. We saw so many whales every single day. We never ate a bad meal. Your staff was top notch in every way. Thank you, truly!
Annabelle Friedman
We had an amazing 4 night stay at the Hyatt ziva Cabo. Our room was very spacious and the bed was very comfy. Our balcony looked over the main pool and ocean which was lovely for watching some of the pool events and looking for whales. The food was mostly great although it could use more lunch options. The Indian restaurant was super yummy. The service was incredible - everyone was friendly and very attentive. Definitely recommend and hope to stay again!
Karen Wong
Typically I'm a reluctant believer in All-Inclusive and the quality one can receive at scale. However, I have to say - this exceeded all my expectations. For the scale of this hotel, the quality of the experience was top notch. We were in the Club One Bedroom Master Suite - very spacious, clean and comfortable. It's not as modern and new as other hotels but it is nicely done. The best part was the big balcony for us to sit outside. My only minor compliant of the room was not being able to watch Netflix, etc but again, not a big deal. Now onto the food, I love the variety of food that was offered on the resort - everything from easy, on-the-go snacks and food truck type options to sit down restaurants. There are 7 restaurants on the premise and overall, it did exceed my expectations especially since it was all included - I never felt like there wasn't something on the menu that appealed to me. I also appreciated that the portions were manageable so you can order more things vs. wasting food unnecessarily. My favorite bite might be the made-to-order quesadilla at the Breakfast buffet. And last but certainly not least, the service was great - there were plenty of staff to assist and all were super friendly, helpful and kind. Shoutout to Ingrid who helped us at the Pickleball courts - giving us helpful tips and being our cheerleaders!
Overall, would definitely recommend for couples, big groups of friends and family and families with kids - there is plenty to enjoy at this resort without ever leaving. The other bonus is that it is only 20-30 minutes from the airport - making it faster to enjoy your vacation!
Vickie Lee
We stayed at Hyatt Ziva for 4 days, and it was such a happy and wonderful experience.
When we arrived, Alfonso helped us with check-in, and we were so grateful for how kind and thoughtful he was. He understood exactly what we needed and made everything very easy and comfortable for us.
Our concierge, Adrian, took care of everything we needed from the beginning to the end of our stay. Thanks to his attentive help and perfect arrangements, we were able to enjoy our vacation without any inconvenience at all. He continued to look after us with such care until the day we left.
The hotel facilities were very clean and well organized, which we really appreciated. We also traveled with our young grandchildren, and we loved that the hotel atmosphere and all the facilities were very family-friendly.
One small downside was that the rooms located in shaded areas felt quite humid because of the moisture. It would be even better if there were a better ventilation system to help reduce the humidity.
We are so thankful to both Adrian and Alfonso for making our stay so special. If anyone plans to visit Los Cabos, we will definitely recommend Hyatt Ziva, and we will absolutely come back to Hyatt Ziva ourselves!
Krista Oldenburg
Overall a very good experience! The staff was AMAZING!!! Great location with being on the beach and within walking distance to many local restaraunts and shops. Rooms were modern and spacious. 4 stars is because the food was hit/miss. Ideally I would give 4.5 stars. Favorites were Sushi @ Dozo, the Juice bar, Pizza @ Olio, Quesbirria @ Hacejendo Grill, and Smash burger @ Station.
Shout out to these staff members who made us feel right at home and exuded above and beyond hospitality.
Jorge, Luisa & Pedro @ the coffee shop
Daniel & Carlos @ the bellman
Cassisimo @ Dozo
Enrique @ room service
Saul & Josephine @ the beach pool
Luis @ dining reservations
& the housekeeping staff!!!
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