- All Destinations
- Caribbean
- Antigua
- Aruba
- Bahamas
- Barbados
- Cancun
- Cuba
- Dominican Republic
- Grenada
- Jamaica
- Mexico
- St Kitts and Nevis
- St Lucia
- St Vincent and the Grenadines
- Tobago
- Turks and Caicos
- Caribbean Multicentres
- Caribbean Cruises
- Morocco
- Casablanca
- Marrakesh
- Agadir
- Singapore
- Middle East
- Abu Dhabi
- Ajman
- Bahrain
- Dubai
- Dubai Multicentres
- Egypt
- Fujairah
- Jordan
- Middle East Cruises
- Oman
- Qatar
- Ras Al Khaimah
- Saadiyat Island
- Saudi Arabia
- Malaysia
- Borneo
- Kuala Lumpur
- Langkawi
- Pangkor Laut
- Penang
- Malaysia Multicentres
- Hong Kong
- Thailand
- Bangkok
- Hua Hin & Cha Am
- Khao Lak
- Koh Samui
- Krabi
- Pattaya
- Phi Phi
- Phuket
- Chiang Mai
- Thailand Multicentres
- Thailand Islands
- Koh Lanta
- Far East Cruises
- South Africa
- Cape Town
- Kruger National Park
- Garden Route
- Eastern Cape
- South Africa Tours
- Cape Verde
- Europe
- Spain
- Greece
- Cyprus
- Portugal
- Croatia
- Italy
- Turkey
- Malta
- Europe Multicentres
- European Cruises
- Indian Ocean
- Maldives
- Mauritius
- Seychelles
- Sri Lanka
- Zanzibar
- Indian Ocean Multicentres
- Goa
- Indonesia
- Bali
- Bali Multicentres
- Vietnam
- Nha Trang
- Hoi An
- Hue
- Danang
- Phan Thiet
- Hanoi
- Ho Chi Minh
- Vietnam Multicentres
- Cambodia
- Phnom Penh
- Siem Reap
- USA
- Orlando
- New York
- Las Vegas
- USA Multicentres
- USA Cruises
- Japan
- Japan Multicentres
- Deals
- Cruise
- Manage Bookings
- Home
-
Destinations
- All Destinations
-
Caribbean
- Antigua
- Aruba
- Bahamas
- Barbados
- Cancun
- Cuba
- Dominican Republic
- Grenada
- Jamaica
- Mexico
- St Kitts and Nevis
- St Lucia
- St Vincent and the Grenadines
- Tobago
- Turks and Caicos
- Caribbean Multicentres
- Caribbean Cruises
-
Morocco
- Casablanca
- Marrakesh
- Agadir
- Singapore
-
Middle East
- Abu Dhabi
- Ajman
- Bahrain
- Dubai
- Dubai Multicentres
- Egypt
- Fujairah
- Jordan
- Middle East Cruises
- Oman
- Qatar
- Ras Al Khaimah
- Saadiyat Island
- Saudi Arabia
-
Malaysia
- Borneo
- Kuala Lumpur
- Langkawi
- Pangkor Laut
- Penang
- Malaysia Multicentres
- Hong Kong
-
Thailand
- Bangkok
- Hua Hin & Cha Am
- Khao Lak
- Koh Samui
- Krabi
- Pattaya
- Phi Phi
- Phuket
- Chiang Mai
- Thailand Multicentres
- Thailand Islands
- Koh Lanta
- Far East Cruises
-
South Africa
- Cape Town
- Kruger National Park
- Garden Route
- Eastern Cape
- South Africa Tours
- Cape Verde
-
Europe
- Spain
- Greece
- Cyprus
- Portugal
- Croatia
- Italy
- Turkey
- Malta
- Europe Multicentres
- European Cruises
-
Indian Ocean
- Maldives
- Mauritius
- Seychelles
- Sri Lanka
- Zanzibar
- Indian Ocean Multicentres
- Goa
-
Indonesia
- Bali
- Bali Multicentres
-
Vietnam
- Nha Trang
- Hoi An
- Hue
- Danang
- Phan Thiet
- Hanoi
- Ho Chi Minh
- Vietnam Multicentres
-
Cambodia
- Phnom Penh
- Siem Reap
-
USA
- Orlando
- New York
- Las Vegas
- USA Multicentres
- USA Cruises
-
Japan
- Japan Multicentres
- Deals
- Cruise
- Manage Bookings
- My Account
For After Sales please contact:
Click for Customer ServiceOpening Hours
Please note that bank holiday hours may vary and might not align with these standard timings.
Mexico Holidays Special Offers
Take a look at our latest Mexico holiday deals, with exclusive packages, big savings, upgrades and more. Book today for the best choice and secure your dream Mexico holiday for less.
Read More
Up to 65% Off, Free Room Upgrade to a Grand Sunset View and Kids Stay Free *
3.6
Google reviews (23082)
Mexico Holidays Special Offers
Prices from
£1129
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Looking out across the glistening turquoise waters of the Caribbean Sea, the incredible Grand Oasis Cancun is an ideal choice for a sensational all-inclusive Mexico beach holiday. With sun, sea and sand on tap, activities galore and Las Vegas-style...
Special Offer Details
Up to 65% Off, Free Room Upgrade to a Grand Sunset View and Kids Stay Free *
Up to 65% Off, Free Room Upgrade to a Grand Sunset View and Kids Stay Free *
*Up to 65% Off, Free Room Upgrade from Grand Standard to Grand Sunset View & Kids Stay Free when travelling between 18/09/2025 - 23/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Up to 65% Off, Free Room Upgrade from Grand Standard to Grand Sunset View & Kids Stay Free when travelling between 18/09/2025 - 23/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
3.6
Google reviews (23082)
Ade Oshinowo
Our recent stay at the Grand Oasis Cancun was the dream of tropical getaway, designed for total relaxation and the seamless enjoyment of the Caribbean lifestyle.
This resort sets a vibrant scene, the true standout feature was the culinary experience. The all-inclusive dining was a true highlight a symphony of flavors where the chefs served up international cuisine ever. Every buffet and specialty restaurant offered a delightful indulgence, earning a resounding "hmm yummy" with every plate.
Beyond the dining, the resort excelled in comfort and service; our room was spacious, the variety of on-site activities was great, and the overall maintenance was well-handled. While housekeeping was scheduled for efficiency, servicing the rooms every other day, the quality of attention was always high. Considering the incredible value, the stunning setting, and the memorable dining, I confidently give the Grand Oasis Cancun 4 stars across the board. This resort offers a truly wonderful experience, and without a doubt, I would eagerly choose to come again to fully live that tropical lifestyle.
John Andrew Wesley
My best friend and I had an amazing trip! It was such a great value for the all inclusive. We got to see amazing fire shows, traditional dance performances, Dia de los Muertos show all included. We also made reservations to eat fancy steak dinners which was also included, plus all the alcohol we wanted all day. The guests were really kind people with positive energy. The beach is just perfect! And so is the fun lazy river pool. We also enjoyed Zumba class, Aqua Arobics, and the gym.
Martin W.
Dear all,
My experience at this hotel was far below expectations.
I already raised my concerns directly at the front desk, but the staff were unhelpful and showed no real customer orientation. To be honest, customer service is practically non-existent.
I’m writing this review to help others make an informed decision. If I had known these facts beforehand, I would have chosen a different hotel in the area.
Location:
The hotel is located somewhere in the middle of the hotel zone. I had a rental car, and parking on-site is free, which is positive. However, without a car, it’s quite inconvenient to get anywhere.
Room:
The room is old and poorly maintained. That alone would be acceptable — but the real problem is the noise. The walls are paper-thin, and I could hear normal conversations from the neighboring room. Both the connecting door and the main door are not soundproof, so you constantly hear people walking in the hallway. When it’s windy, the doors rattle all night long. I tried to block the noise by placing chairs against the doors, which helped a bit, but not much.
Room Service:
Housekeeping has no schedule — sometimes they come in the morning, sometimes late in the afternoon. They woke me up several times when I was resting after the beach. The shower gel was not replaced for five days, so I had to use the hard soap provided. The bathroom was also not properly cleaned.
If you miss the minibar service, you simply don’t get a refill. I met the minibar staff twice in five days — just to ask for water bottles.
Food:
The food quality ranges from low to medium. Most of it feels like fast food. Even in the specialty restaurants, the quality doesn’t improve much — and you have to wait up to 50 minutes just to get a table. You’re not allowed to leave and come back, so I literally sat outside the sushi restaurant twice for almost an hour each time.
The alternative is to queue up for the buffet do pasta or grab chicken and fries by the pool.
Pool & Beach:
All pool chairs are always occupied. To get one, you either have to come extremely early or wait a long time. The beachfront has maybe 30 free chairs — always taken. There are more with a fence around them, but those cost extra.
The beach and water are beautiful, but that’s thanks to nature, not the hotel.
Even the beachfront bars charge extra unless you walk five minutes to another bar inside the property to get the same beer and water.
I’m taking the time to share an unfiltered experience. I paid a high price per night, but what I received was absolutely not worth it.
Please make your own decision — but I personally cannot recommend this hotel at all.
Elizabeth
I am truly baffled how the Grand Oasis can purport to be a 5-star resort. In fact, I think a 2-3-star rating would be generous. The check-in process was chaotic followed by a very long trek to the room, which necessitated carrying luggage up and down small flights of stairs due to there being no ramps in certain areas. There were two tiny, decrepit elevators for the entire hotel. Wait time for the elevator could be up to 20 minutes. The room was fine – appeared clean, toiletries in the bathroom, but fridge was not stocked well (two bottles of water, two diet cokes and a bottle of beer – random). The sliding glass door would not open so unable to use the balcony. Housekeeping was bad – room not cleaned very well, if at all, fridge not restocked. In fact, I had to go on a mission in search of diet coke. Admitting defeat, I finally walked across the street to the Pharmacia and bought some. Most disappointing, the food was bad – options and quality – however, the service was attentive and the staff very friendly. The coffee/ice cream shop was the star of the show – very good lattes. In fact, I pretty much lived off lattes and ice cream the entire week I was there. One night I did attempt to dine at one of the restaurants (Mexican) hoping it would be better; however, after sitting there for 30 minutes being completely ignored, I left and headed to the trusty coffee shop for a latte and ice cream. The pool area was nice, but very crowded without enough loungers. Bottom-line, I was actually happy to checkout and leave at the end of the week and would highly recommend you take a hard pass on this one, regardless of perceived monetary value – not worth it.
Desiree Mirzaie
Saw mixed reviews and they make sense. Here’s the honest balanced opinion.
Beach - beautiful and crystal clear, no sargassum. There are no beach chairs. They are for the pyramid holders (upgraded level)
Grounds - the resort is beautifully designed and stunning views of the beach with palm trees, it’s very large and has many pools with a decent and good balance of different groups of people (families, vs adults vs older kids). Lots of hammocks for relaxing and napping. And grounds are kept pretty clean. It’s a very large resort.
Food/bars - it was ok decent. We tried the restaurants and buffets, nothing special. Decent enough to not go hungry but nothing worth “omg”. They have lots of snacks and lunches in the pool areas as well, you’ll never go hungry. Lots of coffee, milkshake and ice cream. The drinks are the usual you would expect at resorts, watered down. The better quality food restaurants require extra payment or upgrades. Tunkul buffet is the better buffet. Make reservations (if accepted) or go to dinner early or else expect to wait 30+ mins.
Rooms - definitely need upgrades but decent enough to just sleep in, everything works fine and are clean.
Staff - nice for the most part. The same as anywhere else some nicer than others. Please tip them. They work hard and deserve it.
Entertainment - you won’t be bored. They have activities all day (Pilates, yoga, volleyball etc), nightly shows which they really put effort into it. The adults only pool sections has events at 3pm every day and the staff make it really fun with games and competitions. At night time if you want to party you’ll need to leave the resort. The resort has no night club. The party zone is 10mins from the resort. You can take the bus $1 only (super safe and runs all night) or get a bus if you purchase tickets from the hotel. I recommend speaking to one of the party staff to book clubs etc. they are very helpful and honest. They don’t force or upsell.
Beach vendors - they are nice, if you say no they leave you alone. They are no bother at all.
Each building has their own concierge from 7am until 11pm which is helpful for water bottles etc. download the hotel app makes it easy to navigate everything.
I recommend booking a cabana at cocoa beach club or cafe del Mar. you’ll get a server and drinks and food (from the better restaurant) will be included. It’s approximately $80-100 USD for booking 10-6pm. You’ll get a cabana, private pool area, better drinks and food. Really recommend this. But even better probably to pay extra and upgrade to pyramid.
You get what you pay for. It’s a good resort not the greatest but good enough to enjoy. If I had to choose I would pay a little more and stay somewhere better. I wouldn’t go back but it was a good trip.
Close
Free Room Upgrade and $100 Resort Credit*
4.3
Google reviews (105)
Mexico Holidays Special Offers
Prices from
£1999
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Step into a world where the Caribbean’s turquoise waters meet the soft, white sands of Isla Mujeres. Almare, A Luxury Collection Adult All-inclusive Resort, offers a luxurious, adults-only escape where relaxation meets adventure. Picture yourself...
Special Offer Details
Free Room Upgrade and $100 Resort Credit*
Free Room Upgrade and $100 Resort Credit*
*Travel between 01/11/25 - 30/04/26 and receive a free room upgrade from Premier Guest Room Tropical View to Premier Guest Room Ocean View, Premier Guest Room Ocean View to Deluxe Guest Room Swim-up, Deluxe Guest Room Swim-up to Premier Deluxe Guest Room Private Pool, Premier Deluxe Guest Room Private Pool to W Suite Tropical View, W Suite Tropical View to W Suite Swim-up, W Suite Swim-up to Supreme Suite Ocean View or Supreme Suite Ocean View to Supreme Suite Private Pool.
$100 Resort Credit is applicable per room per stay
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. **Blackout Dates Apply
*Travel between 01/11/25 - 30/04/26 and receive a free room upgrade from Premier Guest Room Tropical View to Premier Guest Room Ocean View, Premier Guest Room Ocean View to Deluxe Guest Room Swim-up, Deluxe Guest Room Swim-up to Premier Deluxe Guest Room Private Pool, Premier Deluxe Guest Room Private Pool to W Suite Tropical View, W Suite Tropical View to W Suite Swim-up, W Suite Swim-up to Supreme Suite Ocean View or Supreme Suite Ocean View to Supreme Suite Private Pool.
$100 Resort Credit is applicable per room per stay
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. **Blackout Dates Apply
Up to 41% Off
Up to 41% Off when travelling between 02/10/2025 - 02/01/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 41% Off when travelling between 02/10/2025 - 02/01/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
More offers may be available, please search your preferred dates for the latest offers
Close
4.3
Google reviews (105)
Mrz. Castle
We stayed at this luxury resort to celebrate my friend's birthday and wow!
Our entire stay was delightful from the ferry trip to the island and back.
Our suite was spacious and super clean with a nice jacuzzi tub. We had a fully stocked refrigerator and cozy chairs on our balcony.
There are no complaints with the staff at Almare. Everyone worked extremely hard to accommodate us.
The meals were unique and tasty however it would've been nice if there were all day buffet options.
Overall, I'd book again.
Sophia
I recently stayed at Almare, a Luxury Collection Resort in Isla Mujeres, and it was one of the best travel experiences I’ve ever had. The resort is absolutely beautiful, with a calm and refined atmosphere that makes it easy to relax from the moment you arrive. Everything feels intentional, from the design to the materials to the way the light hits the ocean.
The food and drinks were incredible. You can really taste the quality in every single thing they serve. Nothing felt cheap or watered down like at some other all-inclusive resorts. BOGA was perfect for breakfast with a great mix of fresh fruit, pastries, and cooked-to-order dishes. The Seasalt rooftop restaurant was the highlight of my stay. Dinner there felt special every night, both for the view and the creativity of the food. During the day, the pool bar became my favorite place to be. The service was quick, the food was fresh, and every drink was made with care.
The people working at Almare are what make it truly stand out. Alan, the Food and Beverage Manager, went above and beyond to make sure everything about our stay was perfect. Karen, who took care of us while we were in the beach cabanas, was so sweet and attentive. And Rafael, the bartender, made every drink with such skill and energy that seeing him was always a highlight of the day. It’s rare to meet people who love what they do as much as this team does.
I also went on a private kayaking tour with one of the managers, and it ended up being one of my favorite moments of the trip. Every manager I spoke with seemed genuinely invested in making the resort grow into something even better, which makes me excited to go back and see how it evolves.
If I had to give one small critique, it’s that there is usually only one restaurant open for dinner each night. It didn’t take away from the experience at all, but it’s something to know if you like a lot of variety.
The rooms were spacious, beautifully designed, and felt luxurious in every way. Every part of the resort feels new and cared for.
As someone who usually stays at properties like the St. Regis or other high-end Marriott hotels, I can honestly say that Almare exceeded every expectation. It’s the kind of place where you feel looked after without ever feeling crowded or rushed. I can’t wait to come back.
Shanon & Melanie
Gorgeous resort with top-notch service — food and amenities need a boost
⭐️⭐️⭐️⭐️ (4/5)
Almare Isla Mujeres is a stunning property that delivers exceptional service in a truly beautiful setting.
The team members were consistently warm, professional, and eager to make our stay special. Our room was modern, spotless, and very comfortable, and the main pool area was lovely — the semi-heated water and calm turquoise ocean made it easy to relax and enjoy the view. The bartenders were also a highlight, offering skilled mixology, a strong liquor selection, and thoughtfully crafted cocktails.
Where the experience fell short was in dining and amenity variety. The food presentation was beautiful, but the quality and selection were limited. With inky two restaurants, the breakfast, lunch, and dinner menus remained static and repetitive. The rooftop pool was much smaller than expected, with bar service beginning late in the day and inconsistent attention once open.
Lastly, there were no general hot tubs unless you held elite status AND specifically requested access to the spa.
Overall, Almare offers a first-class setting and outstanding hospitality — however, the food must be addressed to have the potential to stand out against
the very best all-inclusive experiences.
David Nemec
Words cannot express how wonderful of an experience we had at Almare. ‘An all-inclusive luxury resort’ does not even begin to cover the level of service, friendliness, and general level of quality we felt from both the resort itself and all the members of staff.
To start, the resort is picturesque and designed beautifully down to the smallest detail.
We could not have been happier with the heavy Mayan & Mexican cultural influence on both the food (which was overwhelmingly top-tier), as well as the off-resort experiences with Noe (the cemetery sunset walk and the sunrise walk to Punta Sur).
Reyes was amazingly patient with us during our first time paddle-boarding despite a very windy day, and encouraged us to come back out on a future day of our trip.
The in-room turnover service was discreet and always provided us with more waters when we asked for it.
Most importantly, Karen and Alejandro were the absolute best part of our trip. They made us feel welcomed from day one on the beach, as if we had been coming for years; and were happy to fulfill any request or give recommendations of their own when it came to food, drink, or otherwise. They were genuinely kind people who were happy to not just help us out on the beach but also answer any questions we had or hang out and have a great conversation if the afternoon was slow.
The only downside to Almare is that we think it may have spoiled us for all other All-inclusives in the future!
We will definitely be back, and we can’t wait for our next visit!
Matthew Moore
Was picked up at a partner hotel for the hotel ferry and service provided was already top notch. Provided a free drink and took the boat ride over. All luggage was handled by staff. Provided a quick tour of the resort and shown to the room where they provided me an upgrade as an ambassador with Marriott. The resort is very clean for it to be open air. Weather was wonderful and beach was clean. Some parts are rocky but compared to other resorts this time of year it was great and cleaned up as much as possible. They provided free paddle boards, snorkeling gear, kayaks and took us on a short trip. This service was great and the entertainment crew did a great job even though occupancy was low at this time. All the Food was fantastic and everything tasted fresh! All the servers would remember us mostly and my girlfriend’s gluten free allergy was no worries! I forgot to reserve twice for dinner but no issues with getting us in. Before or after dinner we would enjoy a few drinks with Eli and Joseph at the main lobby bar. Those guys are fantastic and so personable and made the BEST drinks. The golf cart is quite expensive but convenient. If not in your budget staff will help get you a taxi to get into north part of the island which is only $10z I would definitely visit again. If your looking for a relaxing time with no worries and this is the place to be.
Close
Up to 64% Off, Free Room Upgrade to a Superior and Kids Stay Free *
4.1
Google reviews (13523)
Mexico Holidays Special Offers
Prices from
£1129
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Immerse yourself in the tropical splendour of Cancun with an irresistible all-inclusive Mexico holiday at the sun-kissed Grand Oasis Palm. Sitting in a splendid location beside soft white sands and the pristine waters of the Caribbean Sea, this sublime...
Special Offer Details
Up to 64% Off, Free Room Upgrade to a Superior and Kids Stay Free *
Up to 64% Off, Free Room Upgrade to a Superior and Kids Stay Free *
*Up to 64% Off, Free Room Upgrade from Standard to Superior & Kids Stay Free when travelling between 08/09/2025 - 23/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Up to 64% Off, Free Room Upgrade from Standard to Superior & Kids Stay Free when travelling between 08/09/2025 - 23/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.1
Google reviews (13523)
Felicia Juman
I stayed at Oasis Palm in Cancun on November 1st-6th 2025 and had a terrible experience.
During my stay $1000 went missing from my wallet inside my hotel room. I reported it and the hotel manager said they would ‘investigate’ it.
Nothing came out of it, No resolution no compensation whatsoever! Very disappointing for a resort that’s reputable.
They even went as far as saying there might be a possibility that my 5 year old,7year old and my husband may have accessed my wallet without knowledge……INSANE since we were all together all the time celebrating our anniversary!
I strongly advise anyone considering this resort to think twice and take extra precautions with your belongings-or better yet - choose another hotel entirely. The lack of accountability and transparency from hotel management is shocking truly.
In addition….rooms needed updating, the bathrooms had a weird smell my kids refused to shower in it ,getting a reservation for restaurants were impossible with a group. Some of the employees were extremely rude!
Ivy R
Spent 5 days and I wish I never did. We came with a party of 7 and could not get any accommodations for any restaurant to sit together. The food was mediocre at best and when I say that I am being kind. The staff was so rude unless you tipped them but they didnt give us a reason to tip them. The only people that were nice were the ladies and gentleman at check in. The bartender Alfonso and one more at the sports bar. I have been to several all inclusive resorts and this is by far the worst one. The rooms were ok I had a nice size room with a balcony. I had no hot water in the shower but I never asked them to fix it so I can’t say if they would have. The hotel itself needs work the elevators were taking turns breaking down. The hallways sports bar and elevator were ridiculously HOT. None of the restaurants offered bottled water and i definitely suffered from it. I was sick for 3days living off Imodium and pepto. If you want to stay up past 10pm good luck only 2 bars are open and the drinks were terrible. I can just go on and on about this place. Don’t waste your money.
S P
My experience at this hotel was very disappointing. The ramps for people with disabilities are a real safety hazard — they’re poorly built and quite dangerous. The safes in the rooms are extremely outdated; you have to carry around the key, which makes no sense if you’re going to the beach.
There were cockroaches in the restaurant, which was absolutely unacceptable. The timeshare salespeople were the worst part — they ask you to tell all sorts of lies and even to show your credit cards.
The bathrooms are old, small, and uncomfortable. The TVs don’t have Netflix or YouTube, which is surprising these days. And finally, the air conditioner is so noisy that it’s almost impossible to get a good night’s sleep.
I definitely wouldn’t recommend this place.
Kelley Escalera
I wish I could give a 0 star.
We checked out after 4 hours. Would have been two if we didn't have to argue with the staff on the phone and in person. The staff here is not nice at all. The resort is falling apart. The food is horrible. They wouldn't even give us a check out bill how do we know they will not add extra costs? Isn't every hotel supposed to check you out?
Erica Lake
Rooms are very outdated and small. We had a family of 4 and could barely move around without bumping each other. The bathroom had very little privacy. You could literally see who was in the bathroom in the shower. Bathroom layout horrible, you touch the walls it was so small. I would not recommend this to anyone unless you like motel 6 vibes. Worst resort I ever stayed at and food was horrible. The reservations to go to restaurants had to be done on a app and if you miss your reservations they charge you.
Close
Up to 22% Off
4.5
Google reviews (10228)
Mexico Holidays Special Offers
Prices from
£1149
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Discover the best of 5-star luxury living at Grand Sunset Princess All Suites Resort and Spa on the golden sands of Playa del Carmen. Brimming with fabulous facilities designed to accommodate either a day of relaxation or a heart-pumping sports session...
Special Offer Details
Up to 22% Off
Up to 22% Off
Up to 22% Off when travelling between 01/11/2025 - 22/12/2025.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 22% Off when travelling between 01/11/2025 - 22/12/2025.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 15% Off
Up to 15% Off when travelling between 23/12/2025 - 31/03/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 15% Off when travelling between 23/12/2025 - 31/03/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.5
Google reviews (10228)
Antonina
I’m staying at the Grand Princess Sunset Resort for the first time, and after a few days here, I’m really happy with my experience. The resort has a great atmosphere and plenty of activities to enjoy. Although I wish there were a bit more nightlife options, like a disco or club, the day entertainment is still fun and lively.
I also love that there are so many classes available! I’ve taken yoga and tennis so far, and I want to give a special shoutout to Jose Alfredo Alvarez. I took my very first tennis lesson with him, and I was amazed — by the end of the class, I was already able to correct my stance and return the ball confidently! Jose is an excellent instructor — patient, positive, and truly passionate about teaching.
Thanks to him, I’ve completely fallen in love with tennis! 🎾
Anamika Narula
Stayed for 3 nights and had a great experience. Resort is clean, staff is friendly and resort wasn’t overcrowded. Booked restaurants through their app and were able to change menu as restaurant locations are shared while renovations are going on. The renovations didn’t disturb our stay.
Spa is nice and clean. Didn’t get to try the Hydra pools, but was told they are opening soon.
Martyna
I should preface this by saying that I have never left a public review for a hotel before but this was such a frustrating experience that I felt the need to.
In short, this hotel is not worth the money and should be avoided. For completeness, I have summarised the good, the mediocre and the bad points to note.
The Good: the grounds are huge and could be very beautiful if the staff could keep up with the cleaning and maintenance of them (e.g. almost every room had light bulbs that were out or empty cups left all around the place). There's also lots of animals - birds, deer, raccoons and coatis with lots of personality.
The Mediocre: the buffet often serves cold food and it's the same food every single day for breakfast, lunch and dinner.
The cleaners visit your room every day but during our 2 week stay they did not mop the floors once or wipe any counter top that wasn't the bathroom sink. Given that suncream or dry oil spray get everywhere, I found this annoying. They tend to focus on making pretty shapes out of your toilet paper instead.
The cleaners also visit your room even if you have the "do not disturb" light on so I recommend physically locking your door because they do just stroll in and then you have to politely tell them to go away whilst you are feeling fragile after a Tequila Night. Word of warning, they may even call you on your room telephone after that to check if you are ready for them to come in and clean your room because they are so eager to make your bed.
If you are bothered about evening entertainment you will be quite disappointed as it doesn't run every night and when it does, it leaves people walking out after 10 minutes.
There's also construction happening right now which has left one half of the hotel unavailable and the remaining open side can get noisy. Only 4 resturants are open and a handful of bars. We did stay at this hotel out of season so I understand that this is the optimum time for this to take place but I think that guests should have been informed.
The Incredibly Frustrating: you cannot move around this hotel without somebody constantly approaching you to sell massages, experiences, taking photos with a monkey on a leash or Coco Bongo etc.
The staff are very hit and miss. Most of them loiter around you after every bit of interaction awkwardly smiling and waiting for a tip. If you don't tip and you are unlucky enough to be served by the same person again (e.g. you are seated in their section at the buffet), do not expect them to so much as look in your direction. In this hotel, you get nothing without tipping. The other point to note is that if you ask for a coffee (simple americano) a lot of the bartenders look at the coffee machine like it's a spaceship that might blow up. On multiple occasions we felt like we were in an episode of Fawlty Towers.
There's no customer service from reception or the concierge. They ask you to do most things by scanning a QR code to limit as much interaction as possible. The QR code then takes you to a dysfunctional website (if you are lucky enough to get any WiFi that is). We had issues with booking resturants as our party was split across 2 rooms and we were only able to book for 1 person on 2 occasions. When asking the concierge for help with this, he literally refused and stated that "he will only help if we are handicapped".
Issues with rooms are a common occurnace which guests of this hotel tend to bond over at the smoking area. As mentioned before, our party was split across 2 rooms. One room had a sewage problem whereby pungent smells often filled the room. This smell of sewage is also available for you to experience on the beach or any outside space next to a pipe. I recommend the central "plaza" square by the buffet or the around the shop close to the beach. The other room, although no sewage issue, had mould growing inside the wardrobe and chest of drawers. I have never seen anything quite like it - white and orange fuzzy patches that then spread into thick cauliflower textured blotches.
Rob
⭐☆☆☆☆ “Welcome to Playa del Poo-poo” — Grand Sunset Princess, Nov 3–10, 2025
If you enjoy being constantly sold to, waiting in long lines, and smelling sewage while trying to relax by the beach — boy, do I have the resort for you!
The Good:
The rooms are clean (just old enough to make you nostalgic for 1988), the grounds look great, and the food won’t kill you. It’s edible, it’s fine, it exists.
The Bad:
You can’t walk ten feet without someone trying to sell you something — excursions, massages, snorkeling, “special presentations” (spoiler: it’s a timeshare pitch). Parts of the resort are under construction, but they won’t tell you that before you book. Restaurants closed, pool slides taped off, swim-up suites you paid extra for? Also closed. No refund, no warning, just caution tape and disappointment.
During the pool party hours, getting a drink is next to impossible. Picture fifty sweaty tourists trying to get one bartender’s attention while you wonder why they don’t just pre-pour a few cervezas.
The buffet? Same thing, three times a day, seven days straight. Variety, yes. Excitement, no.
The Ugly:
Check-in was absolutely brutal. Two clerks for thirty tired guests, and immediately you’re hit with the surprise 230 peso “eco tax.” No welcome drink, no smile — just “give us your money and stand over there.”
When I finally got to my room (after my bag was left unattended and I dragged it up three flights of stairs because the elevator was broken), I thought, “Well, it can’t get worse.” Then I went to the beach.
The beach smells like a sewage plant. No exaggeration. The stench is unreal. The water is brownish and rocky — bring water shoes, or better yet, don’t bring yourself. For a resort charging over $2,000 a week, this is unacceptable.
The Vibe:
If you’re over 60, you’ll need a map and a chiropractor to get around. If you’re a family, good luck keeping kids entertained with everything closed. And if you came to party — sorry, the music dies at 5 p.m., and the disco is emptier than my patience by midweek.
Ratings:
Rooms & Grounds: ⭐⭐⭐½
Food: ⭐⭐⭐⭐
Vibe: ⭐⭐
Beach: ⭐
Value: ⭐
Final Thoughts:
Go literally anywhere else. There’s a reason this resort ranks near the bottom in Playa del Carmen.
"Playa del Poo-poo"
Jane Smith
Excellent experience! 🌴
This was my second time staying at Hotel Grand Sunset Princess Cancun, and both visits were absolutely amazing. The food was delicious with plenty of restaurant options to choose from, the atmosphere was lively and fun, and the beach was beautifully clean. Everything about the stay—from service to ambiance—made it another memorable vacation. Highly recommend!
Close
Up to 10% Off
Mexico Holidays Special Offers
Prices from
£1179
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Welcome to the exotic and enchanting Grand Palladium Colonial Resort & Spa in the heart of Riviera Maya, Mexico. This vibrant all-inclusive resort is nestled amidst lush tropical flora and fauna, with stunning beaches and breath taking crystal-clear...
Special Offer Details
Up to 10% Off
Up to 10% Off
Up to 10% Off when booking before 31/01/2026 & travelling between 01/05/2026 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 10% Off when booking before 31/01/2026 & travelling between 01/05/2026 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 67% Off and Free Room Upgrade to a Sens Master Suite *
4.1
Google reviews (3881)
Mexico Holidays Special Offers
Prices from
£1189
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Discover relaxation or excitement on the shores of Mexico at The Sens Cancun, a lively all-inclusive resort offering both family fun and moments of pure bliss in adults-only areas. A superb infinity pool overlooking the sea is a great place to...
Special Offer Details
Up to 67% Off and Free Room Upgrade to a Sens Master Suite *
Up to 67% Off and Free Room Upgrade to a Sens Master Suite *
*Up to 67% Off & Free Room Upgrade when travelling between 18/09/2025 - 23/12/2026.
Sens Standard to Sens Superior
Sens Jnr Suite to Sens Master Suite
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Up to 67% Off & Free Room Upgrade when travelling between 18/09/2025 - 23/12/2026.
Sens Standard to Sens Superior
Sens Jnr Suite to Sens Master Suite
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.1
Google reviews (3881)
Joanna Zasada
We had a very pleasant stay at this hotel. The food was excellent with plenty of variety every day, and our room was cleaned daily, which we really appreciated. The staff were always friendly and helpful, creating a welcoming atmosphere.
The beach nearby was absolutely beautiful, and we also had access to the hotel next door, which was a nice bonus.
The only downsides were that the hotel could use some renovation, and there wasn’t much evening entertainment by the pool. Apart from that, everything was great, and we really enjoyed our stay!
chris S.
Great Family Stay in Cancun – A Few Bumps, but Worth It!
Spent 5 days at the Seams Hotel in Cancun with the familia, and overall it was a good experience. The location is a major plus—just a short walk to the bus stops, which made it super easy to get around without needing a car. The beaches nearby? Absolutely beautiful—clear water, soft sand, postcard-worthy views.
The hotel itself was clean and welcoming. Staff were friendly and helpful throughout our stay. The food had decent variety, though I did get some indigestion from a couple of dishes—nothing major, but worth noting if you’ve got a sensitive stomach. Still, the family found something to enjoy at each meal, so no one went hungry.
All in all, it was a relaxing and enjoyable stay. Not 5-star luxury, but solid and family-friendly. Would consider staying again, especially for the beach access and convenience.
Adisa V
This was a second time staying at this resort and we enjoyed every second of it! We had a fast- VIP check-in experience. Great and prompt service; staff is friendly and courteous. Beautiful amenities, amazing views, and great room services on daily basis. Many great restaurants to choose from, offering delicious specialties! Our favorite was The White Box, although the coffee place was also delightful. Resort is well kept, and we have seen many improvements since the last time we stayed here seven years ago! Entertainment was ok, Our kids enjoyed a supervised kids club, with many kids activities, and opportunity for parents to relax and enjoy adults-only amenities. The only downside was the beach area; overcrowded and lacks lounges and chairs. Rooms could also use some updates, especially pillows and showers in the bathroom.
Overall our stay was amazing!
Karen Beattie
This is not 5* hotel!! More like a 3 star.
Room wasn’t clean. Scum marks in bathroom and condensation all over patio doors.
Main buffet restaurant was same everyday and meals were only warm and not kept hot.
Pool and beach area were ok but sun beds were few and far between.
I would not come back to this hotel again. Look elsewhere if you’re thinking of booking.
Manuel Toledo
My stay at Hotel Sens was a complete disappointment, especially for families with children. Despite being advertised as family-friendly, the hotel was overcrowded, with a packed pool that was unusable. By 5 PM, intoxicated guests created an unsafe, party-like atmosphere—hardly suitable for kids. The all-inclusive dining was a nightmare: long queues, no available restaurant reservations, and we were forced to pay 1800 pesos for a seafood grill just to eat. The rooms were unclean, with sticky beds, adding to the discomfort. We left after one night. This hotel does not deliver on its promises, and I strongly advise families to look elsewhere. Management needs to address these issues and stop misleading guests about the family-friendly experience.
Close
Up to 20% Off
4.4
Google reviews (7945)
Mexico Holidays Special Offers
Prices from
£1209
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Escape to the sun-soaked shores of Mexico for the holiday of a lifetime at the exceptional Sunscape Cancun. Looking out over powdery white sands and the crystal-clear waters of the Caribbean Sea, this stunning tropical retreat promises amazing...
Special Offer Details
Up to 20% Off
Up to 20% Off
Up to 20% Off when travelling between 26/11/2025 - 20/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 20% Off when travelling between 26/11/2025 - 20/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.4
Google reviews (7945)
Amin Kaushal
We had a wonderful stay at Sunscape Resort! The staff were incredibly friendly, always greeting us with a smile and making us feel truly welcomed. Their helpfulness stood out in every interaction.
Our family has specific dietary needs — vegetarian, and no onion or garlic — and we were genuinely impressed by how supportive the restaurant staff were. They went out of their way to prepare special meals for us every day, ensuring we were comfortable and well taken care of. Their kindness and attention made our stay even more memorable.
Overall, we had a great experience and truly appreciate the hospitality. Highly recommended for anyone looking for a warm and accommodating resort! 🌞✨
Sherise Victor
This was my first time leaving my country and I could not have chosen a better place. The rooms were very plain however I prefer plainer rooms. Clean, tidy and organized. The food was great especially in Venatas and Azul. I love that the buffet restaurant is themed so you get to have multiple dinner options every night over a week period if you prefer to strictly go to the buffet. The Italian and mexican restaurant always had a wait so I only got to go the Italian, once. Outside of all of that, the environment, the view, and location was great. I was able to easily take public transport with the advice from staff, to get to La Isla mall and back. The staff were exceptional. Everyone was amazing however Carmen, Luis, Alexandra, Lucia and the lady with the very cute circular glasses in the main lobby area were extra exceptional! I would highly recommend this place. The staff, the food, location, beach and pool view and the overall experience is something I would love to experience again right at sunscape. I miss it already! They even have a Cancun sign on the compound backed by the beach. Perfect for a photo op. Also there is an ice cream desert place and cafe as part of the all inclusive... Yum!
Jihui Han
Every staff member is nice and friendly.
Has a lot of various Food and drinks. But the Italian restaurant was so busy, if you want to try need to book 40mins to 1hour ahead.
The room is also clean and nice, but not noise-proof. I woke up a few times every morning and night if someone closed doors or chatted.
For all is the staff is really nice and good! I loved visiting for my honeymoon and want to come back!
Fernando Garcia
Great resort for a short 6 day stay. after reading various reviews, I can say the resort was a great value for the price . The service was excellent in all the restaurants. The staff was very attentive and paid close attention to my families dietary needs and coordinated with the kitchen provide food options. A very big thanks to them . As for me the food was flavorful. The negative food reviews I attribute to our high salt, sugar laced foods in the USA. I just added salt and pepper as needed. The desserts were top notch, not high sugar ladeen, the actual flavors came through just right. We did have a AC water leak and a refrigerator fail in the room and let me tell you the response from the staff was quick and efficient. Drinks well ask for a double if you want it stronger. The room service staff was wonderful and the last turnover service was a special surprise. All the staff was solid on guest service smiling and greeting is as we passed often asking if all was ok and if we needed anything. Kids and adult pools were great but I preferred the sandy beach, we also took advantage of free the water craft options off site at Aqua world. Nightly entertainment at the bar varied nightly and they definitely did a great job . A special treat for the kids was a surprise while watching the moon on the beach the turtles emerged from the sand after hatching. The time share associates were very subdued not as aggressive as I have encountered on other resorts all we did was ignore them, plenty of practice. The family had a great time and the sunscape is on our list for a future trip.
Candace Benson
We went as a family of 5. We had a great stay! It was busy but the staff was great at moving us through quickly!
Entertainment: I wish there was an easier way to access the daily entertainment schedule. But, the entertainment was great + our littles loved it!
Room: great, clean.
The hotel store is very expensive, but if you can - hop or walk to the outdoor mall and stock up there!
Beach: clean + enjoyable. Very strict no smoking policy
Safety: we felt safe, but we did notice towards the end of our stay that there was a high police presence (that may have been due to spring break we went march) it was a bit unnerving but manageable.
We found a few hecklers on the beach and in the hotel for time shares; but easily avoided.
Overall we felt safe, our kids loved kids club! And came home with crafts they made, food was best we've had in Mexico, entertainment was good, and we enjoyed that the kids pools and adults pool were on opposite sides of the main lobby.
Close
Up to 25% Off
4.5
Google reviews (7963)
Mexico Holidays Special Offers
Prices from
£1279
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Be treated like royalty during an extravagant tropical holiday at the magnificent adults-only Hyatt Vivid Playa del Carmen, located on Mexico’s spectacular Riviera Maya. Luxury awaits around every corner at this fabulous all-inclusive resort, with...
Special Offer Details
Up to 25% Off
Up to 25% Off
Up to 25% Off when travelling between 26/11/2025 - 26/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 25% Off when travelling between 26/11/2025 - 26/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.5
Google reviews (7963)
Kylie Hastings
Went for our annual girls trip. Our experience was amazing! All the staff were incredibly kind, accommodating, and genuinely cared about everyone having a great time. The resort is beautiful, service was superb, entertainment was amazing, and the entertainment team was energetic, friendly and welcoming! We absolutely loved Aranza and Aaron! So many fun activities going on there was really no need to leave the resort. We also enjoyed some amazing massages and facials in the spa. Miley in the spa was top notch! Nothing but great things to say about this resort.
Tamara Hebert
The resort is absolutely beautiful and so well kept.
Our room was lovely, with a beautiful view of the main pool.
Check in and out with sweet Yadina was welcoming.
The staff at the pool- so friendly and accommodating. Francisco made it a point to greet us by name and with a smile each day. Manuel and Rodolfo took such great care of us poolside. Polux was so genuine and kind, these guys left a lasting impression!
We personally found the food lacking, could definitely use some improvement.
Overall, a beautiful resort to spend a wonderful vacation.
SyChuang Na
I had a wonderful experience at Hyatt Vivid PDC! My wife and I decided to go to Playa Del Carmen last minute and we are so lucky to lucked into choosing the Hyatt Vivid.
The best part of the resort is its location. As many other reviewers have mentioned, you are steps away from the beach and 1 block (1 min walk) away from 5th avenue. Every restaurant that we went to were within a 15 min walk from the hotel and it always felt safe. It took us about 50 min to get from Cancun airport to the door of the Hyatt.
There were some concerns when I found out that there was a change from the Hilton to the Hyatt as service levels might have changed. However, the service during my stay was excellent. Everyone was smiling and super friendly. The team at the main entrance and the check-in were remarkable in making you feel welcomed when you first arrive and when you come back to the hotel everyday. When the restaurant gets busy, you do see a lapse in attentiveness. Another thing that I found annoying is that I was approached twice by people claiming to work at the Hyatt when I was at 5th ave. They were trying to get me to visit their stores. Just ignore them.
The room is nice and comfortable. It was odd in the beginning to have a giant hot tub next to the beds but it was also quite convenient and we certainly used it every day. The AC was able to keep up with the outside heat and it is wonderful to come back to a chill room after walking around outside. The amenities were great with the mini fridge being refilled everyday with water, soda, and beer.
Dining options are plentiful with multiple cuisine types. Since it was low season, not all the restaurants were opened. The food is good especially the fried fish at Pelicanos. However, it also felt like a loss if we did not try several of the wonderful restaurants in Playa. The breakfast buffet was probably one of the highlights for me and I would definitely not skip it!
I would absolutely return to stay at the Hyatt Vivid. Its location cannot be beat!
Christopher Wyler
Absolutely loved our stay at the Hyatt in Playa del Carmen. The property is beautiful—clean, modern, and perfectly maintained from top to bottom. The staff went above and beyond for us the entire time, always friendly, attentive, and genuinely welcoming.
The weather was amazing, the views were incredible, and you just can’t beat the location. Being so close to 5th Avenue made it easy to walk to great restaurants, shops, and all the energy Playa has to offer. We absolutely love Playa del Carmen—there’s just so much to do, from relaxing beaches to unforgettable experiences like Xcaret and everything else the area has to offer.
Highly recommend this resort for anyone wanting the perfect mix of comfort, convenience, and adventure. 🌴☀️❤️
Tim Tully
I cannot say enough amazing things about the Hyatt Vivid in Playa del Carmen. The staff were off the charts great, the expirence was so incredible. I will definitely be going back. Head chef Aldo Vargas, should have a Michelin star, Mario at La Casona amazing service. Eric and Pollio at the pool made those days great (Cabana nachos and tequila were so good). Ernesto, Javier and Mario at The Spice great service ( always great breakfast). The bartender that was giving me Spanish lessons @ the lobby bar. The happiness of every employee that you pass around resort. #familia
Close
Stay 13 Pay 11 & Free Upgrade from Junior Suite to One Bedroom Partial Ocean View Residence*
4.7
Google reviews (3116)
Mexico Holidays Special Offers
Prices from
£1299
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Immerse yourself in a world of luxury, style and sophistication at The Five Oceanfront. This magnificent 5-star getaway offers a prime beachfront location in the charming Mexican resort of Puerto Morelos. You will enjoy breathtaking views of the...
Special Offer Details
Stay 13 Pay 11 & Free Upgrade from Junior Suite to One Bedroom Partial Ocean View Residence*
Stay 13 Pay 11 & Free Upgrade from Junior Suite to One Bedroom Partial Ocean View Residence*
*Travel between 10/04/2026 - 10/11/2026 and receive a complimentary room upgrade from Junior Suite to a One Bedroom Partial Ocean View Residence. During this period, stay 9 nights and pay 8, or stay 13 nights and pay 11.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. **Blackout Dates Apply
*Travel between 10/04/2026 - 10/11/2026 and receive a complimentary room upgrade from Junior Suite to a One Bedroom Partial Ocean View Residence. During this period, stay 9 nights and pay 8, or stay 13 nights and pay 11.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. **Blackout Dates Apply
Up to 62% Off and $555 Resort Credit*
*Up to 62% Off & enjoy $555 Resort Credit to spend at the hotel when travelling between 09/09/2025 - 23/12/2028. Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Up to 62% Off & enjoy $555 Resort Credit to spend at the hotel when travelling between 09/09/2025 - 23/12/2028. Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.7
Google reviews (3116)
Christian Fadoju
From start to end The Fives Oceanfront team were so professional, supportive and made our honeymoon stay one to truly remember. We had the all-inclusive option.
The room was spacious, clean and perfect for our stay with a private balcony. The cleaning service is great and can be daily for a change of towels and bedding.
The Ro Marley Beach House was the best and served unique breakfast and lunch dishes with a Carribbean twist. The dinner served had a variety of options including Italian style cuisines, a choice of sushi or Ro Marley's Carribbean cuisine. Everything was served fresh to order with a great selection of alcoholic drinks. Many all inclusive hotels I have stayed previously make the mistake of serving food in a buffet style which causes cross contamination and consequently spreads sickness among the stayers. The Fives Oceanfront did this right!
A special shout-out to the servers Yoe, Abraham, Gabriel, Hair, Elvis, Luciano, Antonio (and all of them I have failed to mention) for being so attentive when taking food orders and serving drinks and personable with humour and our bad attempts at speaking Spanish.
I think it is worth exploring various options for exploring outside of Puerto Morelos. As the town is around 30-40mins south of Cancun. I found it cheaper to source my own taxi service by arranging separately. Also, close to Puerto Morelos town are excursion providers to Chichen-Itza as well as Tulum-Coba, Isla Mujeres and other spots for affordable all-day trips. The hotel does offer excursions and activities for those who prefer in-house service.
The hotel is quiet from after 11pm as there is no late night drinks service. This was perfect for us jetlagged travellers to catch up on our sleep.
I can only commend The Fives Oceanfront team and staying at this wonderful hotel. Me and my wife have never felt so relaxed and destressed from the hustle and bustle of our city lives. We were provided with such a high quality of customer service during our honeymoon.
We recommend for an amazing stay.
Bravo team!
E Stanza
Beach well maintained next to village for fun shops and live music safe town. Solo Traveller resort has spa d ZERO entertainment other than arts and crafts and stretch classes. Made guacamole once with chef that was nice. Went for 2 wks only had a reggae band for 1.5 hrs rooftop plays vibey music but beach has way too much reggae. There’s a disconnect with service breakfast wait aprox 2 hrs iPads get in the way of connecting with clients a few servers stood out. The lobby bartender Viktor was by far the best natural charismatic friendly and a great bartender. Over all 1-10 I’d say 6.5/7 they try but support from higher up’s needs to fix the issue. Great group of people. Met some nice new friends.
Jessica Einfeld
I checked in yesterday but so far have not been impressed, will add more later but the service us not good, facilities are ok. Never had my bag delivered to my room, had to go get it at the front. Can't get any food, long wait for restaurants and not helpful staff The all inclusive package is not worth it, can't get food as needed, charged extra for room service and waiting over 40 min for my lunch
--
Feedback on Food & Beverage
Food options at the resort are very limited. The daytime restaurant closes at 5pm and often doesn’t have many of the items shown online. The dinner restaurant is reservation-only and also offers a reduced menu. The beach area menu is the same as the daytime restaurant, despite being advertised separately.
. Menu availability across meals was inconsistent, and it’s also unclear how to order room service, as this process isn’t explained anywhere. Except that it's $5 for ever time you order.
Clearer communication and more reliable food options would greatly improve the guest experience.
Shea Larson
We had such a great stay at The Fives Oceanfront! The hotel itself was lovely — clean, calm, and full of good vibes — but what truly made the experience unforgettable was the staff.
From the moment we arrived, Eli at reception made us feel welcome and taken care of. At the bar, Fidel, Victor, Karen, Yair, and Haber went above and beyond every single day — friendly, fun, and always ready with a smile (and the best drinks!). And in the dining room, Elvis and Yoe were amazing — kind, attentive, and made every meal feel special.
They all made us feel more like friends than guests. My only small wish would be for more seafood options on the off-season dinner menu — but otherwise, everything was wonderful. We left feeling relaxed, happy, and already wanting to come back.
Nicole Bryan
I had very high hopes for this hotel. Prior to arrival, I had no issues. Communication was great. When you got there, the room that was promised wasn't available. The next day they made us wait until 3pm to move to a new room even though we were "priority." Our hot tub didn't work in our room. The room phone and curtains were broken. The room had a kitchenette but no utensils to reheat anything. Room service communication was poor the the food always cold. There is a text service for the room service and it always said they were "out of the office." In an all-inclusive, we should not be charged for room service either. The food was very limited and always only lukewarm. We had to send back our dishes a couple of times because of that. Unfortunately, you can get better service and food in the town. I will not be going back to this hotel.
Close
Up to 11% Off
4.2
Google reviews (4004)
Mexico Holidays Special Offers
Prices from
£1299
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Jet off for a feast of fun, leisure and entertainment at the Platinum Yucatan Princess Hotel, a magnificent 5-star adults-only getaway in Playa del Carmen in the sun-kissed Mexican Riviera Maya. This all-inclusive beachfront escape is ideal for...
Special Offer Details
Up to 11% Off
Up to 11% Off
Up to 11% Off when travelling between 23/12/2025 - 31/03/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 11% Off when travelling between 23/12/2025 - 31/03/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 24% Off
Up to 24% Off when travelling between 01/11/2025 - 22/12/2025.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 24% Off when travelling between 01/11/2025 - 22/12/2025.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.2
Google reviews (4004)
Julie St-Hilaire
⭐️⭐️⭐️⭐️⭐️⭐️
An Exceptional Stay at the Platinum Yucatan Princess!
I’m truly impressed by this hotel — and that says a lot since this is my 20th trip to Mexico! I’ve stayed at several resorts like Bahia Principe, Riu, Blue Bay, and Club Med, but the Platinum Yucatan Princess is the one that fits my needs perfectly.
A huge thank you to Maritza at the front desk, who gave us excellent advice and assigned us a very quiet building — exactly what I was looking for. The service is outstanding, and every staff member is polite, attentive, and genuinely caring.
The room is spacious and beautiful, with a large bathtub, a double shower, and thoughtful details like a beach bag and three bottles of liquor (rum, vodka, etc.) upon arrival. The entire resort is spotless — rooms, common areas, everything is perfectly maintained.
I also loved that there are peaceful areas for relaxation as well as more lively pools for those who enjoy a bit of atmosphere. A special mention to Ruby, who took care of our room — absolutely wonderful service!
Overall, this stay exceeded all my expectations. If I could, I would give it 6 stars instead of 5!
Can’t wait to come back soon 💖
Klarice Segeren
A wonderful place to stay!! Any review regarding poor service should be disregarded because it’s likely from an entitled vacationer. The service around the entire resort was exceptional! Everyone is polite and happy to help you! We just got back and were a group of 10 and we were always accommodated - which is a challenge (shout out to the buffet hostess for always remembering us!) The resort is a perfect size and the amenities were always available to use. A gem of a location! If you want the big resort, you can still go next door but if you want to meet people and enjoy the offering, this is the place. Don’t sleep on the sports park - so much fun! The club was also a great time. For the age of the resort and the amount of maintenance that goes into it, this team makes everything look spectacular, clean, and ready to use! I cannot say enough good things!
Renee Adams
We just returned yesterday and want to give a true assessment of what you can expect when you book here. Our group (of 11) had a great time! Now it is not a 5 star resort...let's face it...it's an all-inclusive resort. HOWEVER, the food at the buffet was good, the choices were many and the service was attentive. The entertainment staff was EXCEPTIONAL!!!! From making guacamole, decorating hats/t-shirts to their overall attention to all the guest was beyond what you would expect. A big shoutout to Luna and Johnny who made our stay extra special. The shows at night are exceptional. The dancers are amazing and engaging! The pools were clean, the beach without seaweed and the rooms adequate. Here is where I, in my opinion, would suggest some improvement. The rooms need some love, if they spent just a little money to upgrade the resort it would go a long way. The Pool bar staff need to focus a bit more on their guests. I found the service slow and less than friendly. Fernando in the late night bar was great and did his job very well. The mornings were a bit slow going and it was always his fault :). I have already started looking at another vacation and I wouldn't be surprised if we returned! Our overall experience was great.
Love J
This resort is the best one we’ve been to in this region and we’ve been to five over the past two years. It is absolutely gorgeous, Incredibly clean, the service was phenomenal. The drinks were delicious, the entertainment and excursions options were lovely. Everything about this resort is worth coming to. The beach is amazing and the pools are perfect!
Maressa
The property exceeded my expectations from start to finish! The atmosphere strikes the perfect balance between elegance and relaxation. The buffet offered a wide selection for breakfast, lunch, and dinner. I also had the chance to try the Italian restaurant, which was pretty good as well.Restaurant availability is rotated daily which was my only con.
The location is convenient for excursions off the resort but still feels private and peaceful once you return. The beach was the highlight of my stay.There's plenty of shaded seating, attentive service, and a beach bar that serves lunch so you can enjoy a full day by the ocean.Diego is great at remembering your favorite drinks,preference etc.
Service throughout the stay was excellent!. The staff was professional, welcoming, and always ready to assist. I received a room upgrade, and the view was absolutely breathtaking. It was exactly the kind of stay I was hoping for.
Overall, quiet luxe resort that delivers on every detail. Highly recommended for travelers seeking comfort, quality dining, and a relaxing beachfront experience.
Close
Up to 59% Off
4.6
Google reviews (1975)
Mexico Holidays Special Offers
Prices from
£1329
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Incredible food, endless entertainment, and comfortable accommodation is all ready and waiting for you at the 5-star Margaritaville Island Reserve Riviera Maya, a superb all-inclusive resort located on the sun-drenched shores of Mexico. Guests have...
Special Offer Details
Up to 59% Off
Up to 59% Off
Up to 59% Off when travelling between 01/11/2025 - 02/01/2028.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 59% Off when travelling between 01/11/2025 - 02/01/2028.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
More offers may be available, please search your preferred dates for the latest offers
Close
4.6
Google reviews (1975)
chad bishop
We had an amazing trip to Margaritaville. The staff are great and friendly. Febe was our concierge and was always there to help with anything we needed. Was very quick to reply and make our requests happen. We were very pleased with all she did.
Now then there is Laura from the Land shark bar and grill. She deserves her own paragraph!! This lady was amazing from the first moment we walked in the door. Her smile and warmth made a visit to this location extra special. For the wife and I she made the land shark an amazing experience. We happened to go the one night she was off and you could feel the change in the bar and she was trully missed. This lady deserves a raise big time. Always happy and always going out of her way to make sure everything was perfect for you. Checked in to make sure the drinks were perfect and the food exceptional. Was very knowledgeable and happy to answer questions about the resort and surrounding area. She will be one of the best memories we take home from this resort!!
Now after reading above you may wonder why we are only giving 4 stars and not 5. Well never before have we bothered to book excursions through the hotel on any of our trips before as we normally find better deals elsewhere. But this time the gentleman at the booth by the pool insisted he was going to save us 30% on a trip to the ruins. Ok great we hopped on the deal. Only to get to our bus and find out the oh so great deal he gave was false. Sure he charged us 30% less on site but also marked an out ticket for us to be charged more once we got to our bus and never said a word to us about it. We go to get on the bus and get told we will need to pay a extra 40$ us to bord the bus and showed us where our hotel marked it on the ticket. To say the least we were not impressed but paid it so we could still go. This was not the standard others that borded did not have this up charge. Will never book an excursion though the hotel again.
There are also some other recommendations we have for the hotel... update your photos to show there is no longer a beach here. Update your app so it actually shows the proper menus for the restaurants. What is on the app does not match in restaurant menus. The points system for in room drinks and snacks is a great idea but you really should add some alcohol other then beer not everyone likes beer and you can't order alcoholic drinks on roomservice. It sucks when your in your pool on the 4th floor and you gotta get out dry off and walk to the bars every time you want a drink. So those are the reasons they will not get a 5 starts from us. The staff ( other then the excursion guy by the pool) are 5 star all the way again if we could we give Laura 10 out of 5 stars she was just above and beyond expectations.
Ellie May Paden
Me and my partner stayed here for just under a week and had the most wonderful time, we cannot wait to come back (hopefully soon!)
All of the staff are amazing, so kind and attentive - they even remembered our names and our drinks orders throughout our stay!
Great food options and we loved the restaurants that were available, it all felt high quality for an all inclusive cost.
We hope to return someday 🩷 thank you to all that made our trip so special!
Amber Masten
Erik was the absolute best! You were so fast with our orders and we didn't have to wait longer than 5 minutes for drinks or anything we asked for. I highly recommend giving him a good tip whenever he serves you and make sure you get him for the morning buffet because he always makes sure you have your stuff before anyone else. Definitely tip him every time I see him. Amazing dude 🤍🤍🤍
Hubert Gagnon
We thoroughly enjoyed our trip to the Margaritaville! The modern and tasteful design of the rooms, restaurant, hotel, and pools is a highlight. The food is definitely the best part of the resort. The staff is friendly and fun.
The only two things that could be a downside are the lack of a beach and the fact that the pools aren’t heated. The ocean starts right at the end of the pool terrace, so there’s no beach access. The pools can also be a bit cold, especially in November when we went. (Maybe that’s less of a problem in warmer months.)
If you’re not looking for a beach, I highly recommend this resort! For every other aspect, it’s a 5-star experience!
Sonia saini
The resort is small but very clean, and I loved that the rooms were cleaned twice a day. The pool and pool party was fun, but with no beach access and very few activities, it felt a little boring at times. Food options were limited — one breakfast buffet, two fine dining restaurants, a Mexican lunch spot, and a sports bar that stops serving at 9:30 PM. Some staff also weren’t as friendly or welcoming as I’ve experienced at other resorts. Overall, it was an okay stay, but I’d probably try a different resort next time.
Close
Up to 68% Off
4.5
Google reviews (11075)
Mexico Holidays Special Offers
Prices from
£1329
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Jet off and live the dream at Essence @ The Fives Beach, a magnificent 5-star escape in Playa del Carmen on Mexico’s sun-kissed Caribbean coast. This luxurious all-inclusive boutique hotel, which is next to a stunning private white sandy beach, has...
Special Offer Details
Up to 68% Off
Up to 68% Off
Up to 68% Off when travelling between 09/09/2025 - 23/12/2028.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 68% Off when travelling between 09/09/2025 - 23/12/2028.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
More offers may be available, please search your preferred dates for the latest offers
Close
4.5
Google reviews (11075)
Chris McGrath
My wife and I had the most amazing experience having dinner at Sea Olive/Arrezo during our 10 day stay at the Fives beach resort and residences. We had the privilege of having Armenta as our waiter, he was extremely friendly and attentive to us and did everything he could to make our experience memorable. He took the time to chat with us, we could have talked for hours. I had ordered the Tomahawk steak, medium rare, cooked perfectly. My wife had the Fettuccine Alfredo and added the stuffed chicken breast which Almenta was happy to do for her. During our meal Almenta had the Chef come table side to ask how everything was. My wife and I had nothing but high remarks and told him that they take a lot of pride at their profession and it shows in the quality of food and phenomenal service. We had chosen before this evening to end our vacation back at Sea Olive and are hoping to have Armenta as our server to end our vacation to Playa Del Carmen. It was an absolute joy and look forward to another great meal.
Max McLaren
We absolutely loved our stay earlier on in the summer here! The resort is stunning - amazing location, beautiful facilities, and the staff truly made our trip unforgettable. Everyone was so friendly, attentive, and went above and beyond to make us feel welcome - Monse from the entertainment team was so so so lovely and we’ll never forget her! So was Camilo (Entertainment), Maricelda (L’Brasserie), Carlos (Arezzo) & Francisco (Sea Olive), Bernardo (Koh Thai) and Miguel & Tania from the Hospitality team also made our stay much more enjoyable from their stand-out service and kindness!
The shuttle cart service around the resort was super convenient and always quick. The only downsides were the long waits for restaurant seating and the slower and low quality room service, which didn’t quite match the otherwise fantastic standards.
Overall though, we loved every minute - the people & atmosphere here are what make it so special! 🌴✨❤️
Kate Schramm
There are many things we loved about our stay at The Fives, but I have to give a special shout out to some of the staff that made the stay extra special.
Ambassadors- Daniel and Roberto. These guys were on top of it! We don’t ask for much during our stays, but these two sought ways to go above and beyond to make the trip special! They took care of the planning and logistics for all meals and on site spa services. We didn’t worry about a thing!
Kids Club staff: AMAZING!!!! They treat the kids with such kindness and love, and it is easy to see they do a wonderful job because the kids beg to go there!
Omar in the spa: Best massage I have had at a resort! Dulce- extremely talented with nails and so fun to talk to!
Spa staff: I loved starting my days with hydrotherapy, and the spa staff became my morning buddies- greeting me with smiles and great conversation. Those that taught classes were incredible too!
Armenta- Waiter at Sea Olive…this guy is the best! Our family looks for him each time we come to The Fives. He makes the fine dining experience even better!
Honestly, every staff member in the service areas (bars, restaurants, pool, house keeping, spa, front desk) was the best of the best!
Sheila Minsky
Casa de Rosa Dinner Experience
From start to finish, everything about our visit was amazing. Fatima and Lea were the most wonderful hosts. They were warm, knowledgeable, and so much fun to be around. The liquor tasting was such a unique touch, and learning about the local flavors made the experience even richer.
Cooking dinner together was a highlight as the ingredients were fresh, the atmosphere was relaxed and joyful, and the food turned out absolutely delicious. Sitting down afterward to enjoy the meal we had just prepared felt so special.
If you’re looking for an authentic, hands-on experience with incredible food and even better company, Casa de Rose is a must. Highly recommend!
Aldona Guc
We had an amazing stay at The Fives Beach Resort in Playa del Carmen! The grounds were beautifully maintained and the beach was absolutely stunning. The rooms were spacious, clean, and very comfortable. The staff were super friendly and attentive — a special shout-out to Israel, who made us feel truly welcomed and went above and beyond throughout our stay. The food exceeded our expectations with plenty of delicious restaurant options and great variety. It’s the perfect place for relaxation, great cocktails, and a fun tropical atmosphere. Highly recommended for both families and couples!
Close
Kids Stay Free *
4.3
Google reviews (5306)
Mexico Holidays Special Offers
Prices from
£1339
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Settled among swaying palms next to an immaculate stretch of soft sand and azure waters, the newly renovated 5-star Dreams Sapphire Resort & Spa, offers the ultimate tropical holiday experience in a breath-taking Mexican paradise. As well as an array...
Special Offer Details
Kids Stay Free *
Kids Stay Free *
*Kids Stay Free when travelling between 13/04/2026 - 01/11/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Kids Stay Free when travelling between 13/04/2026 - 01/11/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.3
Google reviews (5306)
Isai Morgado
Perfect Getaway at Dreams Sapphire
My wife and I recently spent a fantastic weekend at Dreams Sapphire Resort & Spa in Cancun for a friend's wedding—we were thrilled to leave the kids with the grandparents for this much-needed break!
Our stay was spectacular from start to finish. Our Preferred Room in the Indigo building was truly amazing, offering gorgeous views and exceptional comfort. The food was consistently great, and the service was always on point; every staff member was friendly and attentive.
We also took a memorable snorkeling trip with Caribbean Top Tours Mexico. Their representative, Edgar, was highly informative and knowledgeable, answering all our questions. Our snorkeling guide, Mauricio, deserves a special mention—he was great, considerate, and all-around excellent, ensuring a wonderful and safe experience for everyone.
We would recommend Dreams Sapphire to anyone looking for an incredible experience in Cancun!
J Adriano
Overall had such an amazing trip no complaints!
Visited October 28-November 2nd. Close to the airport (~20 minute drive). It is a smaller quieter resort with not a lot of nighttime entertainment for adults (i.e. no disco, no themed parties, pool closes around 5/6pm). We particularly loved the a la carte breakfast by the beach, breakfast buffet, pina coladas, and the Italian restaurant- make sure you order the tortellini! We had low expectations for the beach since it was sargassum season, but at the end of the trip it cleared up and was beautiful enough to swim in the ocean. Paid for preferred but don’t think it’s necessary for a great time :)
One area I would like to see improvement on is the cleanliness of rooms, from initial look everything is very clean until you look very very closely.
Benjamin S
Dreams Sapphire was my first all-inclusive getaway, and it did not disappoint in any way whatsoever. The staff, service, and location all set the bar incredibly high.
Every day there is something different to do; yet, if you choose to keep it simple or routine, that is also an option. Excursions to the Yucatan, catamaran rides, snorkeling, poolside with a swim-up bar, dancing - you name it! Dreams Sapphire has it. I really enjoyed the restaurants the most. The food was incredible and unique each night, with an endless flow of entertainment and great drinks! The main lobby was also very comfortable for the time of year. Visiting in October made for some higher winds and cooler breezes, but sitting around the buzz and activity really made for a great atmosphere.
The entire staff were excellent to speak to. Service was always granted with a big smile and hearing some wonderful anecdotes made for a very pleasurable and genuine time. I don't know when I'll be back to Quintana Roo, but when I do, it'll be at the Dreams Sapphire!
Sonda Lanzillotti
The biggest thing this resort has going for it is the amazing staff. Specifically Leonardo in the lounge bar and Karena and Manny in the Preferred lounge. The room was lovely with an ocean view but the see-through bathroom door was tough to navigate without embarrassment. The food was ok, I personally recommend the French restaurant. The rooftop pool was our favorite hangout location. I would definitely recommend staying here.
Tom Tom
I recently stayed at this hotel and had an amazing experience from start to finish. The people working there are incredibly friendly, always smiling and genuinely happy to help with anything you need. You really feel welcomed and looked after.
The food was excellent – fresh, tasty and with plenty of variety every day. Whether it was breakfast or dinner, everything was well prepared and full of flavour.
The hotel itself is very clean and well maintained. Our room was spotless, and the common areas were always tidy and comfortable. You can tell that they really care about the place and their guests.
Overall, I highly recommend this hotel. If you’re looking for a place with great service, delicious food, and a warm, friendly atmosphere, this is the one. I would definitely stay here again!
Close
Up to 2 Kids Stay Free and Receive $150 Resort Credit*
Mexico Holidays Special Offers
Prices from
£1349
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Escape to the radiant shores of Cancún and immerse yourself in a luxury garden‑to‑sea destination at Meliá Casa Maya, where every corner pulses with tropical splendour. Stretched across one of the most beautiful beaches in the Hotel Zone, this all...
Special Offer Details
Up to 2 Kids Stay Free and Receive $150 Resort Credit*
Up to 2 Kids Stay Free and Receive $150 Resort Credit*
*2 Kids Stay Free when travelling between 22/11/2025 - 31/10/2026 and enjoy $150 Resort Credit to spend at the hotel.
Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. **Blackout Dates Apply
*2 Kids Stay Free when travelling between 22/11/2025 - 31/10/2026 and enjoy $150 Resort Credit to spend at the hotel.
Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. **Blackout Dates Apply
Up to 30% Off
Mexico Holidays Special Offers
Prices from
£1349
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Bask in glorious tropical sunshine during a lavish Mexico holiday at the chic Oleo Cancun Playa Boutique Resort. Here you’ll discover a splendid all-inclusive sanctuary beside powdery white sands and the turquoise waters of the Caribbean Sea. Spend...
Special Offer Details
Up to 30% Off
Up to 30% Off
Up to 30% Off when travelling between 14/11/2025 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 30% Off when travelling between 14/11/2025 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 43% Off
4.5
Google reviews (5665)
Mexico Holidays Special Offers
Prices from
£1379
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Experience the epitome of luxury and romance at El Dorado Royale in the exquisite Riviera Maya. This beachfront paradise boasts stunning views of lush gardens, sparkling pools, and the pristine Caribbean Sea. Centrally located, El Dorado Royale offers...
Special Offer Details
Up to 43% Off
Up to 43% Off
Up to 43% Off when travelling between 01/11/2025 - 02/01/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 43% Off when travelling between 01/11/2025 - 02/01/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.5
Google reviews (5665)
Trey Hilyard
El Dorado Royale remains a great resort even 11 years after my first visit. Some of the rooms are starting to show their age but we had friends staying in an updated room that was very nice. The staff is incredibly friendly and helpful. My recent visit was about 3 weeks after Lomas took ownership of the property so they were still working out some kinks with excursions but they were very accommodating. My only complaint is about the beach and water access. Erosion has hit Royale hard and the beach is nothing but rocks and isn't really fit for enjoying the water. Luckily Casitas and Generations are part of the same property and at least the Generations beach is accessible to Royale guests and is much nicer. Plus, an included excursion to El Dorado Moroma Beach is included in the More Inclusive benefits, so you get a day on a perfect beach as part of your stay.
Sa
Honest review.
We recently stayed at this resort, and while there were some positives, several issues made the experience disappointing overall.
Pros:
The food was good, and the restaurants had availability. The pools were nice, clean, and enjoyable, and most of the staff — especially those at the front desk — were friendly and accommodating.
Cons:
The restaurants were extremely cold, making it difficult to enjoy meals. Staff said they couldn’t adjust the temperature, which made dining unpleasant. If you're staying at this resort bring long sleeved clothes/vests for dinner.
We did not see any entertainment at the pools — no activities, pool parties, or entertainment crew, which was a bit unusual. Seating was also limited, and we often had to go to Casitas to find available chairs/space to sit around the pool.
The resort is quite large, and the transport carts were unreliable; they’re supposed to pass every 20 minutes, yet often took much longer and were usually full.
The beach was very rocky, making it almost impossible to swim. The water at Casitas was slightly better but still not great for swimming.
We stayed at the adults-only section (El Dorado Royale) but saw kids at the buffet from time to time.
The rooms were very cold even with the AC off, and the thin linen and damp air made sleeping uncomfortable.
The club only had live bands — no real shows or variety during our stay. A few times we waited for shows (ie: the burlesque show) which were on the activity schedule to occur and did not.
The villas were also quite dirty, with animal feces and broken plates around entrances due to wildlife and guests leaving dishes outside. Housekeeping did not clean these areas in a timely manner, sometimes taking hours/days to do so. Guests should also be told to keep dishes inside their rooms or have a designated drop-off area assigned for these things.
Lomas Travel:
Lomas Travel was the most disorganized company we’ve dealt with at a resort. The staff were unfriendly and seemed uninterested in helping unless you were making a purchase. The check-in for the catamaran excursion was chaotic because it serves as the main location for many different excursions. The staff on the catamaran even suggested that every guest tip $10 USD, which was uncomfortable to say the least although the excursion itself was pleasant.
At the airport, Lomas Travel didn’t have our names or destination information. We had to write our names on paper and tell them where we were going — completely unprofessional and unsafe. Ive also never experienced this in my life.
Final Thoughts:
Unless your goal is simply to eat and relax by the pool or beach, save your money and go elsewhere. The resort needs major improvements in organization, cleanliness, and overall guest experience.
Kathy Anderson
The hotel was beautiful and the workers were so friendly and professional. Our room was spotless when we arrived with everything we could need, including a scale to weigh our luggage when we were leaving for the airport. The wall between the bedroom & bathroom area was a see-through piece of glass, so we hung a blanket over it for some privacy since we were sharing a room with my father. Also, during the week we had trouble getting our coffee supplies replenished and washcloths replaced.
Be sure to reserve your restaurants for dinner on your first day. We came in late and tried to schedule the next day, but everything was full for the entire weekend unless we wanted to eat at 9 pm. We ended up eating all of our meals at the Chef Market buffet, Cocotal, the Palms, or having pizza by the pool. Cocotal is a larger space for a buffet, but they only serve breakfast. It would be nice if they would open up for dinner too. The Chef Market was okay, but it seemed to be lacking in options. Breakfast was better at Chef Market if you are looking for American foods like waffles. The bacon was very greasy, but the fresh fruit, oatmeal and yogurt were quite good.
As you are walking through the property, you will need to follow the map, as most of the buildings are not labeled and there are very few signs. There are tons of golf carts for convenient transport between areas of the resort, and the drivers are very helpful.
We had a swim up pool connected to our room which was beautiful, but we never swam. There are a number of free excursions you could do included in your stay, but we did not get a chance to do any of them because we were there for a wedding and quite busy. My favorite relaxing activity was laying on the beach under the shade listening to the ocean. There are also many pools to choose from, with the loudest party pool near La Isla restaurant, if you are looking for that.
They did a great job producing the wedding ceremony & reception. It was unbelievably beautiful & so much fun! Ours was a big wedding of over 100 people, and it was over the top with water drums and fire dancers, both of which were spectacular! It was a great experience, and we highly recommend them for a wedding destination!
Diane B
We had an amazing time at the resort this year which is our 3X stay with you. We got married at the resort 3 years ago. This year we invited my brother & his wife to join for a few days & they really loved the property as well. A couple of our favorite people on the property are Victor (breakfast & pizzeria) also Jesus (Fuentes) plus the day bartender in the main bar Martini’s. We hope to be back next year if we can find a great deal. Amazing food still have not been to all 16 restaurants! Finally went to Fuentes interactive dining experience & wine pairing! The property is very well maintained with worker that generally care about what they do. Cheers 🥂 till then.
Roy Pedersen
Don't know what happened but after years of glowing reviews and positive comments about service and food I have noticed a steady decline on the favourable comments from all review sites. Despite this my wife and I plus my daughter and her husband decided to try your resort. I love the fact that it is a mature resort and very lush but from the start signage is none existent. They dont't provide you with a particularly detailed resort map. Hours of operation for the various venues are not posted. Drinks are inconsistent ..even from the same bartender. We did have a number of resort employees who were marvelous and seemed sincere. We did have concierge service but once it was determined that we were not likely time share candidates this seemed to be an inconvenience. Food quality was absolutely hit and miss. When the best meal you have is from the hamburger and rib bar on the beach (and it was really, really good) you know you are going to have a problem. Resort is defiantly not designed for anyone who may have mobility challenges. It is absolutely insane that they have a wheelchair ramp at the resort entrance which is one or two stories above the resort grounds but you need to use steps to get down to the resort. My son in law quickly established contacts with the resort drivers was was a blessing as he made sure my wife and I seldom had to walk long distances to the various restaurants scattered around the resort. The one perk my wife and I have had is the ability to travel to many resorts over our 52 years of marriage. Sad to say that at one time (maybe 20 years ago) this would have been the benchmark resort. Sadly many resorts in many other countries are able to deliver far better experiences at lesser prices. Too bad.
Close
Up to 15% Off
4.4
Google reviews (2475)
Mexico Holidays Special Offers
Prices from
£1409
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Discover a sun-kissed paradise along the shores of Mexico at Hilton Cancun Mar Caribe All-Inclusive Resort, where luxury meets convenience for couples and families. Indulge in breathtaking ocean views from most rooms and suites, providing a serene...
Special Offer Details
Up to 15% Off
Up to 15% Off
Up to 15% Off when travelling between 17/11/2025 - 06/04/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 15% Off when travelling between 17/11/2025 - 06/04/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.4
Google reviews (2475)
Mike Rosenfeld
We stayed at this hotel between Nov 1st - Nov 8th 2025 .we loved everything about our stay from the moment we step through the gate.
Exceptional service from every staff member, no BS sales tactics and promises.
Clean and tidy room on the 8th floor, buffet was great with many options to choose from, bar tenders were great and attentive and made us delicious cocktails.
Restaurants were great, beautifully designed and served great dishes.
Pool area was clean but we spent most our time on the beach which was clean, the water was blue and turquoise which was amazing.
They could definitely use some more shades as the beach area was packed with people.( no surprise).
All in all one of the best resort we ever been too, definitely recommend and were definitely will be back.
Too bad it’s not adult only resort.
Thanks Hilton for an amazing vacation!
Jasmine Johnson
Tonight’s the last night of an unforgettable stay at the Hilton Mar Caribe in Cancun, and I can’t say enough about how amazing our experience was! We were a large group of 30 people ranging in age from 1 to 70, and i think every single person had an incredible time.
The food options were absolutely top-notch — from the delicious buffets to the à la carte restaurants, every meal was a highlight. There’s truly something for everyone, whether you’re looking for authentic Mexican cuisine, international dishes, or fresh seafood by the ocean. A special shout-out to Samuel in the dining room, who was an excellent host and made us feel like family every time we dined. And so many who went above and beyond to make every meal perfect.
We chose the Enclave package, and it was worth every penny! The added perks, exclusive spaces, and personalized service made the entire trip feel luxurious and stress-free. It really elevated our vacation experience.
The entertainment was the main highlight — so much energy, fun, and variety every single day and night! Huge thanks to the amazing entertainment team: Bruno, Rain, Santos, Carlos and everyone else — you made our group laugh, dance, and create memories we’ll never forget. From pool games to evening shows, they kept the good vibes going nonstop.
The Hilton Mar Caribe truly has it all — beautiful views, fantastic food, incredible staff, and entertainment that brings everyone together. We can’t wait to come back!
Jerry Satheesh George
Our stay at Hilton Cancun Mar Caribe All-Inclusive Resort was truly one of the best experiences of our lives. My friend Edwin and I had an unforgettable time, from the stunning oceanfront views and beautiful rooms to the amazing food, drinks, and vibrant atmosphere throughout the resort.
Every meal felt special, the beach and pool areas were spotless, and the spa was pure relaxation. What made the biggest difference was the incredible staff — every single team member we met went above and beyond to make our stay perfect. Their warmth, smiles, and genuine care made us feel completely at home.
A huge thank you to the entire Hilton Mar Caribe team for your outstanding hospitality. You all made our trip truly memorable. We can’t wait to be back soon! 🌴✨
ivan perez
I spent 5 days at this all-inclusive hotel. The experience was very satisfying. From great restaurant dining in restaurants like Flama were I enjoyed a tasty steak to Japanese high-end cuisine at Noriku with great service from our waiter Ivan C. We played various pool games with the entertainment team, which delivered big laughs to our family. Santos, Carlos, an Bruno are some people I remembered who made our stayed very enjoyable and have various activities. The buffet is incredible and the waiter Wilfrido pampered us with his excellent service and expertise I've haven't seen in years. Overall I really recommend this Hilton Place.
Debi Sellinger
We stayed here with a huge family group (30) for our 50 anniversary. We could not be happier with everything!! The rooms are immaculate, all newly remodeled with very modern furnishings, comfortable beds and amazing bedding. The pools are huge, heated and kept very clean. There were lots of fun pool activities and the entertainment team made our stay extra special!! We loved Rain, Santos and Bruno!!
The beach there is incredible!! The most beautiful turquoise water! The view from our room (829) was AMAZING!
The food was great! The buffet had something for everyone and the most friendly and accommodating staff. Martinez, Samuel, Johnny and Juanita and many others treated us like family. We loved all of the restaurants they felt very high scale.
This trip will never be forgotten and we really hope to be back!!
Close
Up to 2 Kids Stay Free and Receive $200 Resort Credit*
4.7
Google reviews (10293)
Mexico Holidays Special Offers
Prices from
£1479
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Fun, friendly and fabulously luxurious, this all-inclusive resort in Playa del Carmen is a 5-star paradise for guests of all ages. With plenty of activities from morning to night, you can choose to do as much or as little as you like during your trip...
Special Offer Details
Up to 2 Kids Stay Free and Receive $200 Resort Credit*
Up to 2 Kids Stay Free and Receive $200 Resort Credit*
*2 Kids Stay Free when travelling between 22/11/2025 - 31/10/2026 and enjoy $200 Resort Credit to spend at the hotel.
Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. **Blackout Dates Apply
*2 Kids Stay Free when travelling between 22/11/2025 - 31/10/2026 and enjoy $200 Resort Credit to spend at the hotel.
Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. **Blackout Dates Apply
Close
4.7
Google reviews (10293)
Brn Mtz
Absolutely loved my experience at Paradisus Playa del Carmen. I traveled on a business trip, and stayed in as a couple, and everything from the cleanliness to the service exceeded my expectations. The room was spotless, comfortable and quiet, with a great view and perfect A/C. Every staff member treated us like VIPs, constantly checking in to make sure we were enjoying our stay. The food quality was excellent, the drinks well-prepared (though the bartenders sometimes push their preferred cocktails), and overall the atmosphere felt luxurious and welcoming. The only small area for improvement is that the outlets and some in-room amenities feel a bit outdated, but everything works perfectly, so it never became an issue. I’d absolutely come back.
Mary Medina
I was extremely satisfied with our short vacation. We love all the restaurants and the food was great. I loved your buffet and the selections of foods and dessert was unbelievable. We had so many great staff , Angelo who worked on the pool staff was so helpful he went above his service to help us. He was very considerate of my daughter in law who had a long serious bout with cancer. My room was always immaculate. Thanks to all your staff.
Dre’s Auto Detailing Inc
⭐️⭐️⭐️⭐️⭐️
I came to this resort to celebrate a family wedding, and I can confidently say it’s one of the best all-inclusive resorts I’ve visited—and I’ve been to over 10! Every detail here is so thoughtfully curated. The Nespresso exclusivity is a touch that really adds to the experience, and the staff are genuinely happy and proud to serve, which creates such a welcoming atmosphere.
The amenities are top-notch, and there’s truly something for everyone…whether you’re looking to relax, explore, or get active, you’ll never run out of things to do. I especially want to give a huge thank you to Elena, the yoga instructor. She’s absolutely fantastic—knowledgeable, professional, and so attentive. Her class not only elevated my stay but also helped relieve some back pain I’d been dealing with. Highly recommend joining one of her sessions!
And I have to mention the cuisine—it’s exceptional. You can tell the resort takes its food seriously. Every meal was beautifully presented, fresh, and bursting with flavor. From breakfast to late-night dining, the quality and variety are outstanding, and it’s clear the chefs are passionate about what they do.
Overall, this resort exceeded every expectation. Perfect for families, couples, or anyone looking for a luxurious and memorable getaway.
BooBerryBooBear
the only 5 stars i give is location. it’s perfect next to fifth avenue. and close to many attractions that we booked. however everything else is NOT good at all. dinner reservation is always at 8pm. we missed the shows 3 times in the row because of this. Food at the restaurant are not as good as I expected them to be also. Buffets are small compare to many other resorts we went to. Food is very important to us but i felt like food here is just ok. I feel like people that praise so highly about this resort is because they never been to a good one. lastly we booked on the adult side La Perla. We got the family side. I show the receptionist my reservation which clearly said La Perla, but he said that there is nothing he can do because it’s based on availability. Ok, im no happy but at least com us something, anything! like give us the first floor to the pool as i can see there are many empty one available on the first floor. But yeah nothing he can do. Some workers seem very happy and some very agitated about working there. Anyways, too many negatives to point out. I will just stop here. Mind u that i been to many many resorts before this and I love them all. But i will never come back here.
Sue Galaske
Awesome stay at a beautiful resort.
All the employees were very nice and willing to make your experience awesome. Our concierge Cynthia was a very nice lady, she was very knowledgeable and was attentive to our needs.
Ismael & Sandy at the buffet Hadar gave us a five-star service everyday for breakfast they had all of our favorites already lined up and waiting for us to enjoy.
The resort is exceptionally clean.
All the employees at the resort are very kind and friendly.
Close
Up to 10% Off
4.8
Google reviews (9661)
Mexico Holidays Special Offers
Prices from
£1509
Based on 7 Nights, All Inclusive, Including Flight & Hotel
An unforgettable holiday adventure awaits at TRS Yucatán Hotel, a luxurious 5-star all-inclusive getaway on the sun-drenched coast of Mexico. This sensational adult-only retreat on the renowned Riviera Maya oozes luxury and sophistication and is...
Special Offer Details
Up to 10% Off
Up to 10% Off
Up to 10% Off when booking before 31/01/2026 & travelling between 01/05/2026 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 10% Off when booking before 31/01/2026 & travelling between 01/05/2026 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.8
Google reviews (9661)
Julia Grochola
My partner and I just returned from an amazing vacation at the TRS Yucatan hotel. From the moment we arrived, everything was seamless. The service, atmosphere, and the entertainment was top notch.
The pools, bars, and restaurants, and daily activities felt endless. There was always something to do, and every space was spotless and so well maintained.
A huge thank you to the entertainment team! Alessandra, David, Andres, and Chef Eduardo for truly making our trip unforgettable. Alessandra and David took us snorkeling right off the beach, and Andres led us paddleboarding, which were such highlights of our trip! We also joined several group classes: tequila tasting, cocktail making, guacamole, and tortilla classes and every single one was so much fun, perfectly organized, and run with so much energy and personality.
Our amazing butlers, Jessica and Jose, went above and beyond every day to make sure we were taken care of. They anticipated our needs before we even had to ask, and their kindness made our stay feel effortless and luxurious.
Overall, the service was impeccable every staff member was friendly, attentive, and genuinely cared about creating an unforgettable experience for guests.
Can't wait to come back!
Nic S
5/5 — Incredible 9-Day Stay at TRS Yucatan
We just returned from a 9-day stay at TRS Yucatan and it was truly exceptional from start to finish. Our room was amazing — spacious, spotless, and incredibly comfortable. The entire resort is beautifully maintained, with lush grounds, clean pools, and well-kept furniture throughout. Being right on the ocean makes the whole property feel even more breathtaking.
The food was another highlight. Every restaurant delivered great meals and memorable experiences. We never had a disappointing dish the entire trip.
The Chic and Bingo shows were fantastic and extremely entertaining and fun. Great value for the party evenings they provide!
What really made our stay special was the outstanding staff. Their friendliness, attentiveness, and professionalism stood out every single day. Special thanks to:
Front Desk: Aranza and Uziel
TRS Pool: Jesus and Luciana
E-Butler: Anthony and George
Helios: Miriam and Alan
Capricho: Lorena
Bahia Brasa: Florence and Juan
Chic/Bingo: Marina
Every one of them went above and beyond to make our vacation fun, relaxing, and completely stress-free. Their service genuinely elevated our stay.
We highly recommend TRS Yucatan and can’t wait to come back. This was easily one of the best resort experiences we’ve ever had.
J Boland
We are so blown away. This is our first time staying at an all inclusive resort, and we're here to celebrate our honeymoon. We've been here 6 days and leave in a couple, but we are so sad seeing our trip come to a close.
I highly recommend archery with David. I was also blown away by Edui at El Gaucho, and Alexis and Gustavo, our butlers who coordinated together to make our honeymoon even more romantic with surprise flower pedals and special services. Each person we've been helped by has been eager, talkative, kind, patient, and attentive.
The rooms are fantastic. We got the Jacuzzi terrace and made good use of it. Each room comes with a butler who is knowledgeable and attentive. It took a little while to realize just how much service was available. I felt bad having people come into our room at first, but the service is there to pamper you with 24/7 room service for meals and snacks, help with scheduling/finding activities, cleaning service, and even a turn down service where beds are prepared for you to sleep, curtains are drawn, slippers are prepared, etc.
The facilities are awesome. The water is pretty, restaurants are great, activities have a lot of availability, and the resort is super walkable. We love strolling whenever we need to go and enjoying all of the big iguanas everywhere.
I wish we could live here.
Pamela Burns
We had a great stay at TRS Yucatan and would recommend it. Below are the pros and cons:
Pros
- Large rooms with trendy interiors
- Butler service with stellar, helpful and friendly
- Pools were beautiful and lots of space for lounging
- Drinks included top shelf, though wish bartenders would have suggested fun drinks more
- Bingo was not like any other bingo we had experience, a must attend!
- Silent dance party was lots of fun and drew a crowd
- Beach was lovely
- Lobby bar and ambiance
- Sportsbar was great
- Italian, Mexican and French restaurant were so good, highly suggest the pasta and fondue. Shout out to Marco at the Italian restaurant, he went above and beyond for my gluten allergy, was very kind and sincere
- Breakfast and lunch buffet offered many options, as well as al a carte was good. As noted below, more seasoning would have been good and al a carte took quite some time.
- Pilates, paddle board yoga, aqua aerobics, archery and riffle shooting were lots of fun.
- Spa was a nice visit, plus the hydrotherapy. We sat through the sales presentation to receive these for free.
- Transport was good between sections of the hotel
- Really friendly employees everywhere
Cons
- Wish the entertainment crew would have been able to involve and excite the crowds more
- No water volleyball
- We recently stayed at a resort with a live DJ each day that play all kinds of music. It was not too loud, but just made the stay more enjoyable. This was not part of the experience here and was missed.
- Food needed more seasoning and labelling for allergies.
- Ocean is quite rocky and not overly enjoyable for swimming
- Night time entertainment was mediocre. We tried the colonial, but found it to be disjointed and just in the middle of the lobby
- Steaks were not the best and some sides were luke warm/cold, something they are working on
- Beds were not super comfy and sheets left me feeling itchy
We have been to palladium before with our kids, while it was nice experience it as an adults only, it is a great family resort as well. Kids club looks great and lots to see and do for all.
Ryder
TRS was great, all the restraunts were amazing and tasty. Everything was so clean and all the facilities were so nice! Gabriel was our butler for the stay and he made this vacation so easy. I recommend making reservations for your dinner plans as soon as you get to the resort so they don’t fill up. We enjoyed all the bars & drinks & breakfast. Definitely want to come back! Thank you TRS & Gabriel.
Close
Up to 48% Off
4.6
Google reviews (6421)
Mexico Holidays Special Offers
Prices from
£1529
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Peace and tranquillity await guests at the El Dorado Seaside Suites in sunny Mexico. This superb adults-only all-inclusive resort provides everything needed for an unforgettable holiday away from the hustle and bustle of reality. Guests can enjoy hours...
Special Offer Details
Up to 48% Off
Up to 48% Off
Up to 48% Off when travelling between 01/11/2025 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 48% Off when travelling between 01/11/2025 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.6
Google reviews (6421)
David Torbett
This is a great place to go for so many reasons!! Adults only to begin with! It had a mostly chill vibe. We were for only rest and relaxation this trip.
The room was awesome! Comfy bed, places to sit and the view was great in the morning especially!
Lots of cool different bars on both sides of the resort.
The food was amazing! Lots of choices for a la cart and a couple decent buffets.
The grounds are beautiful on both sides for obvious reasons! All the palm trees and sand you need!
There are lots of Bali beds and beach chairs! We were able to get a Bali bed every day and we slept in most days!
It’s not a postcard perfect beach but it is great and you can swim along the whole thing.
The staff were great! Friendly and helpful.
The resort is a great place to have a great vacation!
Be prepared to walk a little on this resort. There are golf carts to take you around as well.
I liked to walk off the food and take in all the sites!
We had serious issues with the booking agent, Sunwing Vacations and will never book with them again. Ever.
Victoria G
We had a fantastic time at this resort with so many amenities. The only downside was the hotel needed maintenance and the food wasn't as great as expected. There were lots of food options though, so you can find something you like (be sure to book the italian or asian!). The beach was great with so many belly beds (wish we brought snorkel stuff) but the pool was the star! Luiana and Benjamin were so entertaining! We spent a great week here and, even being in our 30s thinking beforehand that this would be more for mature adults, found that the nightlife and atmosphere were inclusive and diverse.. so fun meeting new friends! My other note would be that there was a bit of selling. We did the presentation and liked the offer but declined as it felt a little pushy, but worth it for the free gifts. We loved our swim out room on the Seaside Suites side (you have access to the Palms resort next door too-super close to walk) and the service was incredible from the entertainers to the maids, plus room service and golf cart shuttle rides! I would definitely come back. Thanks for a great anniversary trip and our surprise!
Darlene Bess
Had a wonderful vacation with a group of friends at El Dorado Seaside Suites. Service was excellent all around. Room service was meticulous and always providing fresh towels and doing the little things to make the room comfortable. They decorated our bed with flowers to celebrate our wedding anniversary ❤️. All staff, no matter where you met them, went out of their way to say hello. The resort does a top notch job in maintenance and upkeep of the resort - eg. sweeping ponded water after rain. Our butlers (Anna and Enrique) always looked to for us and found us every day to ensure our needs were met and to even provide suggestions. Special shoutout to Andrea for wonderful yoga, aquafit and dance classes. It is clear that she loves her job and connecting with her clients to ensure her classes fit their needs. The fitness facility and had lots of dumbbells, Olympic Bar, squat rack, and even a pull up bar. Would have loved to have had access to a rower or echobike. The day excursions to the tequila tasting and Maroma beach and catamaran were a good time.
Thank you for an enjoyable stay!
Christine Hill
⭐️⭐️⭐️⭐️⭐️ Eldorado Seaside Suites – AMAZING Anniversary Stay!
We had an excellent vacation! The entire staff was absolutely wonderful from start to finish. Our concierge, Gabriella, was outstanding — she made sure every detail was perfect and handled our suite hiccup immediately with no stress at all.
The beautiful anniversary surprise on our bed made the moment even more special. My husband and I truly felt celebrated!
Benjamin kept the energy high and was a whole vibe at the foam party — so much fun!
This was hands-down our best anniversary yet, and the staff played a huge part in making it unforgettable. We will definitely be returning! 💕🌴✨
William Elsinore
This was our second stay at El Dorado Seaside Suites, and we did have a good time. The staff is really what makes this place fun. That said, the facilities require many repairs since our first visit. The pool tiles were chipping, many of the cabana beds were broken with caution tape strung around them, and the hot tubs were left empty to collect rainwater. The room itself was in similar disrepair. We paid for a honeymoon suite, but the sliding door was broken, and there was a hole in the wall that was crudely filled with masking tape. The biggest disappointment was the food quality. The food on our first trip was by far and away the best we’ve experienced at an all-inclusive. Sadly, it’s just average now.
There’s so much potential here. I hope that the appropriate investments are made to bring this resort back to what it once was!
Close
Up to 65% Off
Mexico Holidays Special Offers
Prices from
£1549
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Discover the enchantment of Mexico at Generations Riviera Maya. Nestled in the heart of Riviera Maya, this resort invites you to immerse yourself in the warmth of the Mexican Caribbean, promising a memorable family vacation. With its unique setting,...
Special Offer Details
Up to 65% Off
Up to 65% Off
Up to 65% Off when travelling between 01/11/2025 - 02/01/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 65% Off when travelling between 01/11/2025 - 02/01/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 45% Off
4.7
Google reviews (8662)
Mexico Holidays Special Offers
Prices from
£1569
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Discover tropical sophistication beside the Caribbean Sea with a luxurious all-inclusive holiday at the Majestic Elegance Costa Mujeres. Offering both family-friendly fun and adult-only bliss, this spectacular resort features spacious, modern...
Special Offer Details
Up to 45% Off
Up to 45% Off
Up to 45% Off when travelling between 01/10/2025 - 23/12/2025.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 45% Off when travelling between 01/10/2025 - 23/12/2025.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 58% Off
Up to 58% Off when travelling between 24/12/2025 - 23/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 58% Off when travelling between 24/12/2025 - 23/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.7
Google reviews (8662)
Armando Pucci
⭐️⭐️⭐️⭐️⭐️ Unforgettable Stay at Majestic Elegance Cancun
I recently returned from the most amazing trip to Majestic Elegance in Cancun, and I can’t say enough good things about the staff and the experience! From the moment we arrived, everything was top-notch — the service, the food, and the beautiful atmosphere made it such a relaxing and memorable vacation.
A huge shoutout to Victor and Jonathan at the Tiki Bar — they were absolutely incredible! Always friendly, fun, and quick to remember our favorite drinks. Their energy and hospitality made every visit to the bar so enjoyable.
Erik from the Lobby Bar was also fantastic — he made the best cocktails and was so attentive and professional. It was the perfect spot to unwind in the evenings.
Moises, who was running drinks on the beach, deserves special mention too. He worked so hard and always greeted us with a big smile, keeping us refreshed all day without us ever having to leave our loungers.
And finally, Angel at the Don Jaume Steakhouse made our dinner there one of the highlights of the trip. The food was delicious, and his service was exceptional — he made us feel truly special.
Everything about this resort exceeded my expectations — from the beautiful grounds to the amazing staff who clearly care about making every guest feel welcomed. I’ll definitely be coming back! 🌴
Jenn Dabels
We stayed in a swim up suite on the club side. This resort was magnificent. Beautiful clean white sand beach, many pools to explore. You never felt like it was crowded or busy. The food was delicious and no complaints. The staff made sure to take great care of you. Our favorites were Ian at the piano bar, Abraham on the beach/pool. Our butler Andrés was very attentive to questions or requests. Highly recommend.
Rebecca K.
A Disappointing Culinary Experience Overshadowed a Special Occasion
We stayed at Majestic Elegance Costa Mujeres primarily for a wedding, which happened to coincide with our 10-year anniversary. While the check-in process was smooth and seamless, we were disappointed that our anniversary went completely unacknowledged—despite emailing the resort beforehand, mentioning it at check-in, and informing our butler. It was disheartening to see other couples receive thoughtful gestures while ours was overlooked.
The biggest letdown was the food. If you're a foodie, this resort may not be for you. The chicken was undercooked, I got sick from the fresh fruit, and nearly everything was either bland or overwhelmingly seasoned. We had high hopes for the Mexican restaurant, but it was extremely underwhelming and the service lacked attentiveness.
That said, a few standout staff members truly elevated our experience with their exceptional hospitality:
- Benjamin at Don Juan Steakhouse
- Mateo at Bistro Brasserie
- Paulino, our wedding waiter
Their warmth and care were deeply appreciated, even as the culinary experience fell short.
The rooms were clean but a bit outdated and weather-worn. We had read reviews about bugs and ants, and while it wasn’t excessive, it’s something to be prepared for. Mosquitoes were noticeably worse than what we’ve experienced at other Cancun resorts—bring plenty of bug spray.
The Infinity Pool was the highlight for entertainment, and Luis, the bartender there, was fantastic. However, the resort overall felt understaffed, which impacted service across the board.
Ultimately, while we’re grateful for the wedding memories and the few staff who went above and beyond, the lack of attention to our anniversary and the disappointing food make it unlikely we’ll return.
Rosy Herman
I stayed at the Majestic Elegance Costa Mujeres and it was one of the best stays I have had. The rooms were nicely appointed and the air conditioning was not set to "freezer" like other hotels. I enjoyed the food, the beaches and the entertainment. What really set this hotel apart are it's people.
From check in with Daniela, she set the tone for our stay. We had Rubi as our butler to start and then Issac took over and I appreciated both of their attentiveness and made themselves available. I very much enjoyed the nightly room spray that Issac treated us to.
The entertainment team deserves recognition for their daily and nightly activities, especially the evening performances during Halloween. One stand-out for me was Wilder. He is authentic with her interactions, always had a warm hello and warmer smile at the buffet. In the evening, he was the bartender at one of the evening performances, he remembered my name and brought up our previous conversation. He made me feel like a VIP along with the rest of the staff. I can't wait for my return!
Charles Guo
Rooms were great. Our butler, Enrique, was incredibly friendly and helpful with our requests. Jose at the beach was fabulously attentive and friendly.
The steakhouse was amazing. Ordered the filet mignon and ribs each time. No reason to switch. Erick was our server, he ensured we had everything we needed to enjoy our dinners and gave great recommendations. Best restaurant at the resort.
Close
Up to 10% Off and $750 USD Resort Credit*
4.6
Google reviews (2791)
Mexico Holidays Special Offers
Prices from
£1569
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Dive into a wave of exotic extravagance with an irresistible all-inclusive Mexico holiday at the 5-star Playacar Palace, on the glistening shores of Playa del Carmen. Wake up each morning just steps away from stunning white sands and the azure water...
Special Offer Details
Up to 10% Off and $750 USD Resort Credit*
Up to 10% Off and $750 USD Resort Credit*
*Up to 10% Off & enjoy $750 USD Resort Credit to spend at the hotel when travelling between 20/11/2025 - 20/12/2026. Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Up to 10% Off & enjoy $750 USD Resort Credit to spend at the hotel when travelling between 20/11/2025 - 20/12/2026. Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 40% Off
Up to 40% Off when travelling between 06/11/2025 - 23/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 40% Off when travelling between 06/11/2025 - 23/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
More offers may be available, please search your preferred dates for the latest offers
Close
4.6
Google reviews (2791)
Danni
So honestly I liked this place except for the pricing of amenities..... I am a some what of a world traveler so I feel I can justify my comment... it's .54centUSD to 1 peso, so why on earth are you charging 394 dollars usd for a massage!!! The pricing is extremely outrageous!!! I have been to "high class " locations around the world and they didn't even charge that much ! The service was good but not that great for the price. And let's not get started in the "hotel credit " I booked and my hotel credit was $750 usd" but when I got there they try to say it was only $250. After that mix was cleared (the next day) they then tell you how you can spend your credit!! They also try to trick you into coming to a time share meeting!! I liked everything up until that part ..when I arrived I had $250 spa credit after they realized I had $750 hotel credit they marked it down to $150.. they tell you how you can spend your credit...they really still want you to spend additional money so be prepared for that!! Do not do it none of it is worth it honestly it's supposed to be all inclusive but the charge is extreme even more so than in the states!! Nothing in this place is worth the additional cost !! Pay your $1600 to them enjoy it and that's it.. do not give this place another dime!! They are not honest and there is a hidden or additional fee to everything here!!
Dawn Snell
After wedding update: My husband and I just had our wedding ceremony/reception at Playacar Palace and everything was perfect! Our wedding planner, Danaee, made our dreams come true. She was very helpful in planning everything we needed and the wedding was beautiful. She was right there at last minute issues like when my eyelash was falling off during pictures and she ran down to the beach to glue it for me! Danaee's wedding team was wonderful as well. We had about 50 guests who all had a great time. The resort in general is beautiful and clean and all staff are amazing, especially Perla at the pool, Juan, Manuel, and Victor, everyone is so friendly and helpful. We love the location because it is close to 5th ave, where we like to go to bars, shops, and restaurants. The rooms are nice and spacious and the food at all the restaurants are good but our favorite is Momo and Trattorria. This was our second time staying at the resort and we will definitely be back, if I could I would do the whole wedding again!
My fiance and I recently went to Playacar Palace to plan our wedding details. Communicating about plans through email/calls were limited and difficult but when we met with Danaee we got everything done fast! Danaee was a pleasure to meet and helped us with all our wedding needs so far.
The restaurants have a great atmosphere and good food. Of course, there were a few food items that were better than others but at least with all inclusive, you can try multiple things. My favorite restaurant was the Asian one, Momo, loved all their food and drinks and our waiter Abnor was very nice and attentive. Trattoria was very good as well and the fanciest of them all, Karla took good care of us, and we even got pasta in the cheese block with a show (need to ask for it but still included).
I also thought the food at the pool and the room service had some of the best food and it is fast.
Service is lovely all across the resort, Manuel at the bellhop was a joy every time we saw him and all the lobby bartenders are great. I thought overall every thing was clean and I like the room amenities such as the robe and slippers, hair straightener, and wine and liqour!
The facilities such as the pool and gym are very nice and well kept. We love the location since we enjoy 5th ave and Cozumel. Plus, the resort app is easy and convenient to use. Yes, there is sargassum on the beach this time of year (July) but I did not smell anything. There is none in the fall/winter months and when we first saw the resort in December, the beach and water were beautiful and blue. Compared to other resorts this one is great for price, location, and offerings. We are so excited to go back for our wedding in October.
Mr. L. Byrd
The stay was truly amazing, great waiters/waitresses, great food selection and the views are great.. I have to give this resort a ⭐️ due to the trust & confidence I’ve lost in the safety of leaving items in the room..
The way the situation was handled by the public relations manager onsite on October 8, 2025 was purely unprofessional. I could not speak with a General Manager on site about the situation. This truly made me feel as if I’m lying about what was missing. I remained cordial, respectful during the process..
The internal “investigation” was never properly updated nor closed with me personally prior to my departure which meant that it was conducted for customer appeasement and at the end, it was truly unprofessional for these actions to occur. It was offered to contact the local police authorities.. However, I put my trust and confidence that the managers of this resort will due it’s diligence in this case to rectify this issue.
As of October 10, 2025, No one has verbally contacted myself personally to close out the investigation properly as E-responses are written on this review about what was offered which again, is truly professional.
I solicit to future travelers, please be cognizant of your stay. I am not writing this review out of anger, just expressing my experience.. At this time, I will not recommend this resort.
Marisol Faz
Food was great, staff was great and everything was great! One thing I hate is people to lie!!! You check in and then they offer you massages upgrades on the room and other things. My friend and I decided to get massages and of course use some point credits well you can only use 100 credits and they tell you a price, but once you check out they throw in service fees that they don't tell you about. Watch out and make sure you get copies of the amount they quote you. If not all kinds of service fees will be thrown at you. That's the only distasteful thing about the resort.
Alexa Reynolds
I recently stayed at this 5-star resort for my honeymoon, and I have to say, it was a huge disappointment. The resort promises 5 stars, but in reality, it's far from it. The prices are seriously overpriced for what you get.
The only good thing about this resort was the dinner reservation restaurants. We had a good experience dining at them. However, that's about where the positives end.
From the moment we arrived, the service was terrible. We felt like we were treated unfairly compared to older couples - they got help with luggage and a resort tour, but we didn't.
We had booked a honeymoon suite, but the front desk guy, Abraham, gave us a dirty room with no view on the outskirts of the resort. When I complained, he didn't call his supervisor as requested and instead gave us another room, but not the one we paid for. To make matters worse, our room had constant alarm disruptions past midnight, and we had no privacy. We felt harassed.
What's even more frustrating is that Abraham offered to upgrade us to a bigger suite at check-in, but it wasn't free. He wanted to upsell us when we had already paid a lot for our vacation.
The food was a letdown too. At the buffet, staff rarely checked in on us or offered drinks. We had to ask just to receive water. The pool lunch area was slightly better, but overall, the experience was still not great.
The resort itself was not well-maintained - dirty interior, dirty glass doors, and not enough seating. The beach was closed due to seaweed, that’s that we went towards the end of June. and there weren't enough entertainment options. The ambiance was completely lacking.
Overall, I would not recommend this resort to anyone. Save your money and choose another resort to stay at. Our honeymoon was a very unsatisfactory and unhappy experience because of this resort."
Close
Up to 40% Off
4.4
Google reviews (16371)
Mexico Holidays Special Offers
Prices from
£1579
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Live like royalty at the exquisite Moon Palace Cancun on Mexico’s sparkling Caribbean coastline. Featuring an impressive selection of elegant guestrooms, each with a private whirlpool tub for two; this all-inclusive resort offers the ultimate luxury...
Special Offer Details
Up to 40% Off
Up to 40% Off
Up to 40% Off when travelling between 06/11/2025 - 23/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 40% Off when travelling between 06/11/2025 - 23/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
More offers may be available, please search your preferred dates for the latest offers
Close
4.4
Google reviews (16371)
Aminah Imani
This is a huge resort. It is very picturesque and pleasing to the eye. Initial impression was enticing and provoked curiosity.
My favorite experiences were the karaoke room, the spa and the adult pool. This resort has a lot to offer. Several restaurants, a water splash park, fitness activities. You name it. However too many times too often I felt like I was at a bus station or an airport. There were long lines for food, ill proper buffet manners, tons of children some without adults and heavy foot traffic in between places. This had to be my least favorite part. That and The mosquitos. Just a few too many of those as well. Our room had an outside terrace but it was full of mosquitos, many got in our room and visited during shower time. Not fun at all. Apparently it was rain season but they definitely went to work on our skin. Itching after vacation is pretty miserable.
They will try to sell you many things on this resort as well. Even after I checked out a saleswoman ran up to me attempting to “share an opportunity of a lifetime”. So gouging for money is at an all time high.
Overall I had a good time with my friends and family but I don’t see myself returning. This trip lacked a cultural connection to the destination and with so many things you’re paying for, leaving the resort barely makes sense. I also just wasn’t a fan of the amount of people. All inclusive does not mean exclusive. So keep that in mind.
Surabhi Batra
The resort is overrated for what it offers. The beach is disappointing—small, rocky, and not very walkable compared to others. The rooms are cramped, with double beds that make the space feel tight and far from luxurious.
Unfortunately, the constant upselling from staff ruined the experience. Every interaction felt like an attempt to sell something, and once you decline, the friendliness fades quickly. We were taken to what was described as a “presentation,” only to find it was a hard sell for a $20,000 membership. No one disclosed this beforehand, and we ended up stuck there for two hours. When we declined, the manager followed us and smirked as we walked away—completely unprofessional and left us at a location we were not familiar with.
We received water park passes in return, but the park is tiny—just two slides and nothing special. The so-called resort credits are also misleading, as they can barely be used for anything meaningful.
But the food was decent. Lots of food options . I wouldn’t not go for authentic flavors but it’s always good to have variety on a vacation. The spa was great and massage experience was very good although overpriced . Overall a huge resort. Lots for kids to do . There was something akwAys going around. Never had a moment to get bored.
We booked tours through the resort . Definitely higher price than outside but we liked the convenience and the tours were good. Not sure if we want to come back here though as would be nice to try other places and nothing exceptional about here that you don’t get at other all inclusive places .
Shyam Patel
Moon Palace is a nice hotel but dated. It was nice to see plenty of staff for your needs. The rooms were adequate for the price, we went during the off season so it was cheaper. I would not pay peak pricing for this hotel.
We went for a wedding as a large group and they did a good job with that. It was in close proximity to Funky Geisha which was nice.
Biggest downside is the ocean. They clean it constantly but you can't go in due to bacteria and the smell is terrible throughout the day.
Mia
During a recent week dedicated to celebrating my mother's 86th anniversary, I encountered several issues during our stay at the hotel. Upon arrival, I found that the originally booked ocean-view room did not have a functioning elevator. Since my mother uses a wheelchair, we had to request a change to another room that provided access to an elevator. Unfortunately, the elevators at the property were not operational as expected, which was particularly disappointing given the premium rate paid for a six-night stay. The front desk staff attributed this complication to the booking platform, suggesting that an upgrade for an additional $400 per night was necessary—an assertion I found unreasonable and excessively costly. Consequently, we experienced multiple room changes over two days before finally settling in a ground-floor room with a partial ocean view, which did not meet the original expectations of the reservation. I would, therefore, choose not to return to this hotel in the future. Additionally, I was disappointed to learn that the beach is not suitable for use from April to October. The restaurant staff demonstrated exceptional friendliness, especially when contrasted with the front desk supervisors, whose attitude I found lacking in professionalism. Specifically, an individual named Marco appeared unhelpful and offered no viable solutions during our interactions. It appears that local employees are generally courteous, whereas the English-speaking front desk staff could benefit from improved customer service skills. On a positive note, I commend the golf cart operators, bathroom and room cleaning staff, waiters, and show hosts for their professionalism. Alexis, from the public relations team, was also commendable for demonstrating empathy and effectively addressing our concerns. The rooms are notably small and lack comfort due to their layout, and the hotel would benefit from renovations to modernize its facilities, as it is quite dated. Nonetheless, the green areas are well-maintained and visually appealing.
Michael Hanson
DO NOT USE THE TAXI AFFILIATED WITH THE HOTEL.
We stayed in the Nizuc and had a wonderful experience overall, the hotel grounds were beautiful, peaceful, and never too crowded. The food was excellent, and the staff throughout the resort were warm, attentive, and genuinely kind. It’s a fantastic place to relax and enjoy yourself.
Unfortunately, our experience was let down on departure by the taxi service operating in affiliation with the hotel. I asked at the front desk for a taxi to the airport and was told to go outside to the bell boys, who helpfully arranged one for us and quoted US$35 for the journey. When the taxi arrived and we set off, the driver informed us that the fare was actually $70. When I explained that we’d been quoted $35, the driver insisted and pulled over to the side of the road, saying we could pay by card. She then charged us 1,800 pesos (about $86).
We had our 13-month-old baby and all our luggage with us, so we had little choice but to pay rather than be stranded at the roadside. I raised the issue with the hotel afterward, they did look into it and were clearly unhappy about what happened, and arranged a small refund of 250 pesos, but ultimately refused to take any responsibility or assist further.
It’s a real shame because the resort itself is outstanding, but guests should be aware that the affiliated taxi services are not transparent about pricing. I’d strongly recommend confirming any fare in writing before leaving the hotel.
Had it not been for this incident and the hotel’s response I would have given it 5 stars.
Close
Up to 15% Off
4.4
Google reviews (835)
Mexico Holidays Special Offers
Prices from
£1579
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Located on the stunning coastline of Playa Mujeres, SLS Playa Mujeres delivers a decadent blend of luxury, modern design, and a vibrant atmosphere. You are only a stone's throw from the powdery white beaches and the shimmering turquoise waters of the...
Special Offer Details
Up to 15% Off
Up to 15% Off
Up to 15% Off when travelling between 29/08/2025 - 17/12/2025.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 15% Off when travelling between 29/08/2025 - 17/12/2025.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 35% Off
Up to 35% Off when booking before 15/12/2025 & travelling between 04/01/2026 - 03/01/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 35% Off when booking before 15/12/2025 & travelling between 04/01/2026 - 03/01/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
More offers may be available, please search your preferred dates for the latest offers
Close
4.4
Google reviews (835)
Keren Groll
Our girls trip was fantastic. We were fortunate enough to book the elite rooms, which came with Butler Service. Our butler Alexis took care of everything from restaurant reservations to our spa treatments and gym classes. Alex at the gym and Nora in the Pilates and yoga studio are phenomenal instructors. Nora pushed us out of our comfort zone in Yoga had us all doing heads stands! The restaurants were all fantastic. The highlight was the juice bar with fresh fruit and every health supplements - Making a daily smoothie stop a must after our workout
Debbie Lis
The staff were amazing! Let’s start with Alexis, the Butler and the elite service he was amazing very communicative and super responsive. The gym staff were amazing of note Alex and Nora were exceptional with great energy. The service staff at the restaurants were amazing Rolando was great. Unfortunately, I don’t remember other staff’s names but the staff at Cleo and the Italian restaurant and the Asian were also fantastic. The staff at the pool were incredible and responsive. And at the spa Lesli was exceptional. Great massage. We will definitely be coming back.
Valery Acuna
This stay was absolutely a wonderful experience from start to finish. The moment we arrived, Mario and the other gentleman greeted us with warm smiles and interacted so nicely with my two little boys.
The room was spotless, beautifully decorated, and incredibly comfortable. The housekeeping team did a fantastic job keeping everything fresh and tidy throughout our stay.
What really stood out, though, was the service. The whole staff at the SLS were phenomenal. Erica from the children's pool and Daniel the bartender (next to the children's pool) were so attentive and nice. As well as Yeni (JLO) was extremely attentive and sweet.
The on-site restaurants was also excellent — delicious food, great presentation, and attentive service. Manuel at the Mexican restaurant was amazing and everything was delicious. We also tried the Asian restaurant and Jonathan brought out great options to eat. Lastly, the steakhouse was good and Arturo was very nice.
The only thing I can think of is that theres not much entertainment but it doesn't take away from the great experience we had.
Overall, this hotel exceeded our expectations in every way. I highly recommend it to anyone looking for comfort, quality, and truly exceptional hospitality.
Kinga Szilagyi
There are a few things missing from an all inclusive luxury resort feel but overall we have had a very positive experience!
- Cleo was the best lunch and dinner spot, followed by Caracoal, and Union
- family pool near the coffee shop was great! Lots of shade with a baby (water isn’t heated)
- bed was comfortable, shower and bathroom were great with lighting and enough luggage space
- coffee shop and fruit bar were wonderful! I’ve had one too many cappuccinos (cappuccinos at the market were bitter)
- I wish there was a welcome drink of sorts, we weren’t offered any
- plastic cups were used in various places which felt a bit harsh to be drinking from, styrofoam cups from the coffee shop also weren’t as nice
- the family pool didn’t have mats for the seats but at the adults pool all chairs had chair mats (unsure why adults don’t deserve it at the adult pool?)
- our room snacks and fridge, barely had anything in it (other all inclusive stock the room and fridge with drinks and snacks)
- on a Tuesday our only lunch option was the Bungalow which was okay but we had no other choice!
- definitely quiet in the adults only area
- gym was well equipped
- crib was provided for the baby with a regular bedsheet covering it
- need to invest in an app cause using a web browser doesn’t really work
Kortnie Johnson
When I say this is the best resort Ive ever stayed at I can say that with NO exaggeration.
From the staff, to the accommodations, to the food, the cleanliness, everything was literally TOP TIER!
I noticed that I had lost my wallet at the airport prior to arriving at the resort for my stay. The staff was super accommodating when it came to check in and assured me that this would not affect my stay. Even after checking in and being super stressed about losing my wallet they reminded me to relax and just enjoy my trip.
My butler Alexis was super helpful and I literally did not lift one finger my entire trip. From booking all my dinner reservations, to booking my spa appointment, decorating my room for the occasion, to making sure the hot tub was prepared after my dinner reservations.
I know all inclusive resorts get a bad rap for the food but I can honestly say everything I ate on this resort was a 10/10.
I will never stay at another resort when visiting Mexico, I had the best time. I will be back!
Close
Premium Open Bar Package - Value of $50 per day, per person*
Mexico Holidays Special Offers
Prices from
£1579
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Ocean views and divine sunshine await at the Marriott Cancun, an All-Inclusive Resort, where you’re promised not only an ultra-luxurious holiday but unrivaled entertainment and activities galore. There’s never a dull moment on the sun-kissed shores of...
Special Offer Details
Premium Open Bar Package - Value of $50 per day, per person*
Premium Open Bar Package - Value of $50 per day, per person*
*Premium Open Bar Package applies to all restaurants & bars – Guests on this package will receive a specific bracelet colour at check-in to identify their premium bar package at all outlets. Value of $50 per day, per person (total USD 100 value per day) when travelling between 20/11/2025 - 31/10/2026
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. **Blackout Dates Apply
*Premium Open Bar Package applies to all restaurants & bars – Guests on this package will receive a specific bracelet colour at check-in to identify their premium bar package at all outlets. Value of $50 per day, per person (total USD 100 value per day) when travelling between 20/11/2025 - 31/10/2026
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. **Blackout Dates Apply
More offers may be available, please search your preferred dates for the latest offers
Up to 40% Off
Mexico Holidays Special Offers
Prices from
£1629
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Step into a world of unrivalled indulgence at Moon Palace Nizuc, a haven of sophistication and serenity just 15 minutes from the aiport on a long stretch of white sand. Unwind by the expansive pools, sip handcrafted cocktails at the swim-up bars, or...
Special Offer Details
Up to 40% Off
Up to 40% Off
Up to 40% Off when travelling between 06/11/2025 - 23/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 40% Off when travelling between 06/11/2025 - 23/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
More offers may be available, please search your preferred dates for the latest offers
Up to 54% Off
4.6
Google reviews (18119)
Mexico Holidays Special Offers
Prices from
£1639
Based on 7 Nights, All Inclusive, Including Flight & Hotel
With a show-stopping location on Mexico’s stunning Riviera Maya coastline, the Hard Rock Hotel Riviera Maya has star appeal in abundance. Whether you’re craving uninterrupted tropical relaxation in the adults-only section or family-friendly fun in the...
Special Offer Details
Up to 54% Off
Up to 54% Off
Up to 54% Off when travelling between 10/11/2025 - 31/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 54% Off when travelling between 10/11/2025 - 31/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
More offers may be available, please search your preferred dates for the latest offers
Close
4.6
Google reviews (18119)
Bren K
Great experience, service is 100% amazing. We had an issue with the room and front desk personnel fid not help but someone else from Legendary club did. Waiters and service personnel are fantastic. The resort is super clean and organized. Caletas and beaches beautiful although there are no waves. Tulum. Xcaret and playa del carmen are 20 min away.
Special Recognition for AMAZING SERVICE to
Norma from Legendary.
Cesar , waiter at Le petit Cochon.
Mandy Pister
We had the most amazing vacation at the hard rock Hotel in the Minor Riviera. We were there for 11 days in total and the service and the staff were absolutely amazing. From check in to check out room service was absolutely amazing and always nice and warm when we received it we stayed in the presidential suite where we had a personal assistant, and I would recommend this to everyone this made my vacation, seamless and easy to navigate a resort of this large our assistants Moises and Paola We’re absolutely amazing from booking tours for us during the day bowling at the resort anything we possibly wanted right up to getting my nails painted it was absolutely amazing booking dinner reservations every night. They did an absolutely wonderful job and what topped the whole trip off was the fact that I celebrated my 49th birthday here and they came out to the pool with three attendance named Aaron, Sinai & Carmelo and saying happy birthday to me and brought me a nice sweet treat and it was absolutely amazing and then when I got up to my room, there was birthday balloons up there, confetti on my bed, a birthday banner and more treats and champagne they were to die for it. It was absolutely amazing Moses and Paola Went above and beyond my expectations for this resort and I appreciated everything they did for us. We look forward to coming back again in the future. The ocean view was absolutely amazing. The kids had a great time. We drank a lot, and the food was absolutely amazing. we never had one bad experience at any restaurant while we were visiting. We recommend this resort to absolutely everybody if they’re looking for a little adult time a little family time or just a nice quiet getaway.
We look forward to seeing you all in the future
David Currie
Just returned from a fantastic time at Hard Rock Riviera Maya.
From the moment we arrived to the moment we departed we received excellent service from Naef & Gabriel who both went above and beyond to ensure that our stay was the best it could possibly be.
All staff we interacted with were very polite and professional.
Our room was clean and comfortable. The room staff were very attentive each day. You could see that works were being done to make improvements around the resort but these did not interrupt our stay at all.
All restaurants we tried were great with a good choice of dishes. Our personal favourite was Zen.
Spent most of our time at the main pool which was always clean with activities throughout the day which were great.
Would definitely visit Hard Rock Riviera Maya again!
Dana Gordon
My husband came to the Hard Rock and stayed at Heavan, the adult only part of the resort for our 19th wedding anniversary. Other than a few hiccups with our room we had a fabulous time. The place was beautiful and the food was amazing. The service was out of this world. There are a few I would like to mention that made our stay extra special. First and for most , our butlers, Moise and Paola, were over the top with their excellent attentiveness to all our needs and or wants. Their attention to detail and their excellent service. They made our anniversary super special and went way above and beyond to help us celebrate our special day. We left there with not only friends but now family. Also there are a few more I’d like to mention that made our stay extra special:
Luis and Oscar our bellmen
Ava server at the pool
Oscar concierge at the pool
Paula and Jessica - hostess at Faro restaurant for breakfast every morning
Maria Faro manager
Marcos and Apo servers at Faro
And last but not least the housekeeping staff. They all did a great job
We can’t wait to come back and see everyone again.
marbeline
I had the most amazing stay at Hard Rock Riviera Maya! From start to finish, everything exceeded my expectations. The butler service was absolutely incredible – Moises and Paola went above and beyond to make sure my stay was unforgettable. Paola even decorated my room beautifully for my birthday, which was such a thoughtful and special surprise.
Poolside service was just as fantastic – Miguel took great care of us and made relaxing by the pool effortless and enjoyable. On top of all that, the food was outstanding in every restaurant. Every meal felt like a new experience, and the quality was consistently amazing.
If you’re looking for a resort that treats you like family, serves amazing food, and makes your vacation extra special, Hard Rock Riviera Maya is the place. I can’t wait to come back!
Close
Up to 50% Off
4.6
Google reviews (4429)
Mexico Holidays Special Offers
Prices from
£1649
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Experience the tropical paradise of AVA Resort Cancun, where sun-drenched beaches and crystal-clear waters create the perfect backdrop for your getaway. Indulge in relaxation with stunning ocean views from your room, pampering spa treatments, and a...
Special Offer Details
Up to 50% Off
Up to 50% Off
Up to 50% Off when travelling between 10/11/2025 - 19/12/2025.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 50% Off when travelling between 10/11/2025 - 19/12/2025.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.6
Google reviews (4429)
favour adebiyi
I recently hosted a special event at Ava Resort Cancun, and words can’t fully express how amazing the entire experience was! From the moment we began planning until the very last guest departed, everything was handled with such care, professionalism, and genuine warmth.
A special mention must go to Luis and Karime, who truly went above and beyond to make sure my event was a complete success. Managing 32 guests is no small task, yet they did it with such grace, patience, and efficiency that everything ran seamlessly. Their attention to detail, quick communication, and calm demeanor gave me peace of mind throughout the process.
Luis was exceptionally professional always one step ahead, ensuring every request was met with a smile. Karime’s coordination and kind support made every guest feel welcomed and cared for. Together, they made me feel not just like a guest, but like family.
The resort itself is stunning from the breathtaking ocean views to the luxurious amenities, delicious food, and lively atmosphere, Ava Resort is truly a paradise. But what made it truly special was the heart and dedication of the team behind it.
Thank you, Ava Resort, for an experience I’ll never forget, and to Luis and Karime, for turning my vision into a beautiful reality. You both are the true definition of excellence in hospitality!
Melissa Hudgens
The resort is a top-notch luxury resort. The rooms are so well done with very romantic lighting throughout. Each room faces the ocean and has a balcony with a Jacuzzi tub. Tonight we’re dining at.Chez Moi The French restaurant and it is absolutely fabulous. They have escargot in the shell, lobster, fish, beef, Wellington, and it was all excellent. Our server Jesus and his team were very attentive and I’m timely . It was an excellent experience. I would highly recommend this resort and Restaurant
Georgia Cretney
Amazing hotel so modern & clean & fresh.
Rooms are cleaned twice a day so is always fresh for when you go back.
All the staff are so attentive & friendly & welcoming nothing is ever too much!
The amenities are amazing & there are so many restaurants to choose from you will never go hungry.
There’s so many sunbeds by the pool we never struggled to get one & we also did not have to rush down to get one early.
Carlos Valle was amazing he was so welcoming & friendly we had amazing service by him we were never empty handed when it came to drinks or food best server we have ever had on a holiday!
Becca Grden
We got married at this resort and truly had the best trip of our lives. The food, rooms and service was spectacular. A few shoutouts
Juan: was the most friendly doorman, we loved his service so much.
Gailana and Amelia at the spa were incredible, best massages we've ever had. We did a couples massage.
Our butler Daniel T went above and behind making sure we had reservations and always responded right away. We loved him
Alajandro our waiter at the butcher was so so good!!! Loved him
Josh and Andrew at the pool area were the best too!
Miguel at the adult only pool gave us wonderful service and was so fun. (All the tequilla juice and good times)
Overall everyone was so so good! Service was incredible but we wanted to give these people an extra shoutout :)
Lina Yahya
We had such a great experience at Bao restaurant during our stay. We came back more than once for the amazing service and ambience. Our waiters were Joel and oneidy were lovely. They were kind, anticipated our needs, brought us food in a timely manner, and went above and beyond our expectations. 5 stars! Their supervisor cruze was also very nice. They all had us laughing!
Close
Up to 20% Off
4.6
Google reviews (3884)
Mexico Holidays Special Offers
Prices from
£1709
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Wake up in paradise as you watch the sunrise over the Caribbean Sea at the 5-star Hyatt Zilara Cancun. Located directly on the shores of a white sandy beach in Mexico, this fabulous adults-only resort offers impeccable service from your sun lounger....
Special Offer Details
Up to 20% Off
Up to 20% Off
Up to 20% Off when travelling between 26/11/2025 - 20/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 20% Off when travelling between 26/11/2025 - 20/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.6
Google reviews (3884)
Michael Foley
Management is horrendous. Since 2022, it tried to monetize everything in an all inclusive, like pool chairs. They would have charged for use of the sand if they could.,but Mexico has public beaches. $70 for a steam and sauna. The room service was ‘mediocre except for the breakfast. Not up the standards of the Royal and they post fake reviews, including time when the hotel is closed for renovations. Hopefully there will be new management. The service staff is great, though. They are the saving grace of the resort.
Karla Sternbeck
My husband and I stayed at this resort for our honeymoon Sept of '24. I cannot express enough how much we loved this resort!
The hospitality was top notch. Everyone greeted us with a smile and wished us a good stay.
Checking in and out was easy. We were greeted with a glass of champagne and a cold towel.
When I booked this resort I mentioned that it was our honeymoon. Our room had rose petals on the bed, chocolates, and champagne. That was so thoughtful.
The food was delicious. Which is a big deal for us. We enjoyed getting breakfast at the buffet Spice. They had fresh fruit every morning, food was delicious, and there were so many options.
Maria Marie is a great Mexican restaurant. I ordered green enchiladas and they were fabulous. The margaritas were so good.
The Asian cuisine was delicious. There was also a hibachi grill upon reservations. We got a bottle of red wine that the server recommended and it was tasty. The servers never pressured with addition cost for drinks.
Punta Vista had great seafood and steak. We enjoyed the scenery view of the beach. The food was so good.
During our stay hurricane Helene passed by and it was extremely windy and rainy. We were fortunate that it far away enough. The staff was so quick to mop the floors and check on their guest. We felt well taken cared for. (our hearts go out to the families and persons who were affected by hurricane Helene. It was so devastating.) Our room was clean and the bed was so comfortable.
Night entertainment was fabulous. We loved it. We really enjoyed that there wasnt a club or loud guest. It's an adults only resorts and everyone was drinking responsibly.
The pools were clean and they played great music. The pool bartenders were amazing with the drink flow and remembered our order.
The beach was so clean. Every morning and evening staff were raking seaweed and cleaning the beach. Smaller beach area but it was perfect for us.
We went into the jewelry store in the resort. They had so many beautiful pieces. We bought my wedding band from there and I've gotten so many comcompliments.
Zen spa was so lux. We booked a couples massage and it was amazing and relaxing. We got to spend time in the spa pool, steam room, and sauna. It felt so luxurious.
I totally recommend this resort. It's has left an amazing impression.
We recently were in Cancun. My husband and I were walking down the beach and we saw that Zilara is under going renovations. Once they open we're definitely going to book a stay. We love it that much!
A P
We have stayed here several times and it is officially our favorite resort. Great food, clean, amazing customer service, entertainment, everything. We would definitely recommend this resort.
Mrs. Irvine
Beautiful all inclusive! Highly recommend booking a cabana overlooking the pool. Service was excellent, never having to wait for drinks to be refilled. Restaurants have a nice variety, and delicious food and treats! We will stay here again!
Elena W
Long story short: Zilara is in with a medical scam trying to rip off tourists
Happened Nov 2024. The hotel and the food were great. But…
We had a friend who had medical condition second night at Zilara. We called the hotel and they sent a ‘doctor’ to the room (for 200 dollars). All he did was blood pressure and some basic examinations. Then he said that our friend needed to be sent to the hospital he recommended - Hospital Amerimed. And we did that.
At the hospital, another doctor did the same basic examinations, and demanded a 6000 USD deposit and our friend staying at the hospital for treatment. In his words the treatment ‘could be days, weeks, or months’. Thank god we looked at the hospital’s reviews and realized that it was a complete tourist trap. We left for another hospital and fortunately our friend was fine at the end.
The scariest part is…
When we got back to Zilara, the front desk who sent the ‘doctor’ to our room was surprised that our friend came back, and asked if we went to the hospital the doctor recommended.
Not sure if it’s just some hotel staff or the entire hotel is in on this scam. From the reviews of the hospital it seems a lot of hotels are involved. If you ever come to Cancun and unfortunately need medical assistance, this is definitely something you should be mindful of.
Close
Up to 41% Off
4.7
Google reviews (27203)
Mexico Holidays Special Offers
Prices from
£1739
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Enjoy the superstar treatment on your Caribbean holiday with a stay at the legendary Hard Rock Hotel Cancun. From the funky decor to the activities and facilities throughout resort, everything here has been designed with rock-lovers in mind. Of course,...
Special Offer Details
Up to 41% Off
Up to 41% Off
Up to 41% Off when travelling between 01/11/2025 - 15/08/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 41% Off when travelling between 01/11/2025 - 15/08/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Kids Stay Free *
*Kids Stay Free when travelling between 06/10/2025 - 16/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Kids Stay Free when travelling between 06/10/2025 - 16/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
More offers may be available, please search your preferred dates for the latest offers
Close
4.7
Google reviews (27203)
david
Excellent location, close to the island and to a shopping mall with multiple stores perfect for shopping. The facilities are comfortable and always spotless. The rooms are kept perfectly clean, with a pleasant scent, and upon arrival you are welcomed with a delicious drink and a disinfected hand towel. From the very first moment, the lobby gives off a warm atmosphere and a distinctive aroma that sets the tone for a 10/10 experience.
The service is exceptional. All the staff make an effort to make you feel at home, always with a friendly attitude and willingness to help. The restaurants offer phenomenal food made with quality ingredients, and the drinks are premium. The cocktails stand out for their flavor and well-crafted mixology. Room service is available 24 hours a day, with a varied and convenient menu.
The hotel has a kids’ club with a pool and activities, ideal for the whole family to enjoy a safe and pleasant environment. It is a place I recommend 100%. I will definitely be returning on my next visit.
A special mention to Lorena from the concierge team, who was exceptionally kind and always willing to help every time we needed something.
Neha S
4.5/5
Great food, amazing entertainment team, and a fun, relaxing stay
We’ve just spent 6 days at Hard Rock Cancun and really enjoyed our stay.
Food:
The food was very good throughout the resort. Ciao (Italian) and Toro (Steak) were the standouts — excellent dishes and genuinely great pizza at the pool hut that rivals what we’re used to in Europe. Zen (Teppanyaki and Sushi) was fine, just not at the level of Japanese restaurants we’re accustomed to, though that’s pretty typical for an all-inclusive.
The daily food experiences at the pool whilst delicious, i found didn't cater well to me as someone who doesn't eat chicken, pork or beef. I eat seafood so assumed this was easy to cater to but understand the best practice around food safety, which is to be respected. Vegetarians and vegans can always eat at the pizza and burger bar, or the Italian or buffet restaurants at lunch.
Service:
Service was best at Ciao, where Samir looked after us brilliantly with warm, friendly service and great recommendations.
The breakfast buffet was consistently high quality, with a lot of the food cooked fresh and constantly replenished.
In general, the wait staff work incredibly hard. At times, basics like water took a little longer than expected, but this genuinely felt like a staffing-level issue rather than a reflection on the staff. Everyone we encountered was doing their absolute best.
Bars:
Bar service varied slightly depending on location. Bartenders were working flat-out, especially in the heat. As we’re from the UK, perhaps our tipping style didn’t command the most engaging service, but drinks were still good and consistent.
Beach & Pool:
The beach is clean, with no sargassum during our stay. The waves were a little rougher, but the flags clearly indicated safety levels.
The pool is big, clean, and where the atmosphere really is — the party is definitely at the pool. The pool bar gets busy on weekends when weekenders arrive.
Pool Service & Entertainment:
Pool service was outstanding. Special mention to Jesus, the pool waiter — endlessly friendly, always smiling, incredibly hardworking, and made every pool day better.
The entertainment team truly deserves recognition. Jair, Dian, Marco, Uriel, Aylin, and Christopher were fantastic — always energetic, super friendly, great dancers, and clearly working very long days (we’ve seen them going strong for 6 days straight!). They kept the vibe high, made activities fun, and were always happy to help. We appreciate how hard you all work — you’re doing an incredible job and made our stay so much more enjoyable.
Rooms:
Rooms were clean and comfortable. The in-room hot tubs could use a deep clean, but we didn’t use them anyway as we generally avoid hot tubs for hygiene reasons.
Brian Constantine
Loved our stay at the Hard Rock! The rooms were super comfy, the food was awesome, the drinks great, and entertainment was great! We enjoyed all the shows and the ceviche cooking class. Shout out to Marco, Carmen in entertainment. And Luis was the best by the pool always checking on us and giving a 5 star experience. Loved how much the resort had to offer but how accessible everything is. The views from the room were also great. And Ailyn was superb at every event!!!
Matt Waldorf
Hotel and service (especially at the pool) has been great. Willy and all the towel / support staff have made our vacation very enjoyable! Every day he has helped us avoid having to wake up at 6am to get a chair and has helped us find prime seats right by the pool - and checked in throughout the day to make sure we’ve been comfortable and if we needed anything.
Rooms are a tad dated but I understand that there is a renovation planned, plus we aren’t spending much time there anyways!
It’s a great resort that isn’t too big so you can get to know the staff, who will go out of their way to help out.
All in all, great vacation!
s n
All of the staff at the Hard Rock Hotel were incredibly kind and welcoming, but JESUS at the concierge desk truly stood out. He was consistently helpful, patient, and genuinely thoughtful, always ready to guide us with anything we needed throughout our stay. His warm attitude made everything easier and added an extra touch of comfort to our trip.
We also tried several restaurants at the hotel, and FRIDA WAS BY FAR THE BEST. The food, atmosphere, and service there were on another level compared to the others.
Overall, the whole team was wonderful, but JESUS was really a great one—someone who made our experience even better. We’re truly grateful for all his help!
Close
Up to 15% Off
Mexico Holidays Special Offers
Prices from
£1779
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Escape to dazzling beachfront opulence at the Grand Palladium Select Costa Mujeres, a brand-new jewel in the prestigious Palladium Select Collection, perched where powder-soft sands meet the turquoise Caribbean, just north of Cancún. This five-star...
Special Offer Details
Up to 15% Off
Up to 15% Off
Up to 15% Off when booking before 31/12/2025 & travelling between 01/05/2026 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 15% Off when booking before 31/12/2025 & travelling between 01/05/2026 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 43% Off
Mexico Holidays Special Offers
Prices from
£1789
Based on 7 Nights, All Inclusive, Including Flight & Hotel
El Dorado Casitas Royale in Riviera Maya, Mexico offers luxurious escape among the stunning beaches of Mexico with sparkling private pools or swim-up access suites providing a romantic aura. Enjoy gastronomy, water sports, fitness spaces, evening...
Special Offer Details
Up to 43% Off
Up to 43% Off
Up to 43% Off when travelling between 01/11/2025 - 02/01/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 43% Off when travelling between 01/11/2025 - 02/01/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 43% Off
4.6
Google reviews (4268)
Mexico Holidays Special Offers
Prices from
£1799
Based on 7 Nights, All Inclusive, Including Flight & Hotel
A mesmerising world of pampering, pleasure and stunning tropical beauty awaits at the 5-star UNICO 20° 87°, on Mexico’s sun-drenched Riviera Maya. Nestled among palm trees, beside powdery white sand and the irresistible turquoise waters of the...
Special Offer Details
Up to 43% Off
Up to 43% Off
Up to 43% Off when travelling between 01/11/2025 - 21/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 43% Off when travelling between 01/11/2025 - 21/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
More offers may be available, please search your preferred dates for the latest offers
Close
4.6
Google reviews (4268)
Ketki Modi
We travel to many all inclusive's and Unico 2087 in Riviera Maya is by far one of my favorites. The resort is perfect if you want a quiet and tranquil experience with good food, drinks and excellent service. It's not a party scene but can enjoy a good time in the 3 pools, beach is swimmable, and good entertainment for an enjoyable stay. The Food and beverage manager Carlos went over and above to ensure we had a great culunary experience every night and took a mixology class which was fun. The resort works hard to keep the beach clean, and there is a location with minimal rocks so you can enjoy going into the water. The service was exceptional, everyone is happy you are there and makes you feel welcome, especially the Butlers, Eduardo and Carlos were amazing!!! The only downside was the spa / hydrotherapy was a little under whelming. For a new resort was expecting a larger and better experience.
Starla Cook
Long-time Legendary member here (22 years). I was supposed to stay at the new Unico Nayarit, but my confirmed reservation was cancelled only a month before arrival because the entire resort was bought out. That created a lot of stress — but Unico Riviera Maya still delivered a fantastic stay thanks to the amazing people who work here.
My butlers Israel and Roger were outstanding and absolutely saved this trip. Spa was wonderful (thank you Liliana, Victor and Yolanda). Dining remains incredible — Mura House is a must, and Angel makes the experience next-level. Avec also deserves recognition — perfect chilled red wine service and excellent food.
Areas to improve: lunch options are limited without a buffet, and pool/beach staffing felt stretched — slower than previous years in HOF sections. This is not the fault of the workers — they are doing their best — it’s a management staffing issue.
Still — the staff here is exceptional, the resort is beautiful, and I will return. I just hope management invests in staffing and guest trust going forward.
Special thanks to:
Israel & Roger (butlers) • Angel (Mura House) • Liliana • Victor • Yolanda (Spa) • Alex (Mi Carissa) • Alohair (Cueva Siete) • Jorge & Roberto (Avec) • Melissa & Daniel (2087) • Luis & Alam (Quiet Pool) • Gustavo (HOF Pool) • Axel (transportation)
Todd Burrell
Unico 2087 is the best all-inclusive resort! From the great location, beautiful facilities, to the amazing food, this place is awesome. But what makes it amazing are the staff that make you feel like you are the only ones there. The staff are the reasons we keep coming back and the reason why we will continue to go back.
An awesome vacation is one where you don’t have to worry and the staff make sure they are there to help. From the people who we have seen many times on our visit to the new team members we met, the theme is the same - great customer service and treating you like family.
A special thanks to our awesome butlers - Eduardo and Carlos to Susie in 2087, to Ximena in Avec, Dianna in Mira House, and Valeria and the entire morning team in Mi Casa they all added such special touches to our vacation and we can’t wait to see them again!
With so many choices to pick from in Rivera Maya/Cancun region, the obvious pick is Unico 2087. Go and have fun…and leave as family. Thank you to all and again we can’t wait to come back.
Margo Kamin
Was here for a 5 night stay. Rooms and grounds were beautiful and clean. Service was great and very attentive however, upon arrival to the hotel a member from the vacation department named Legendary checked us in instead of an employee at the hotel in which we didn’t find out until later on during the stay. When we were checking in she offered to have our excursion compensated and said it was because of our honeymoon and made it like they were trying to do something nice for us. We then decided to cancel the excursion and said she would handle it for us but instead got charged a no show fee because she never canceled it. This is beyond her help because she is infect not an employee at the hotel and lied to us and actually works for Legendary Vacation Membership. She roped us in to be a part of their membership and made my husband I sit through a presentation that lasted over 4 hours but said would be an hour at most an hour and a half. We spent our entire day stuck in the salesroom at the headquarters of the vacation club which is on the second floor of our hotel. We were unable to leave and the Legendary vacation club sales team were extremely pushy and pressuring to recruit us to the membership that they needed 5 different sales associates including supervisors, managers and people from higher up to force us/pressure us to sign a deal. At this time they were also feeding my husband alcoholic beverages causing him to be intoxicated. They also wouldn’t let us speak amongst each other or decide at a later time during the trip whether we would be interested and was a now or never offer. This is not how I envisioned my stay to be and is extremely unfortunate that the hotel is affiliated with this horrible Vacation group because the hotel itself is actually amazing. Beware of the Legendary Vacation Club scams!
Molly Donlan
Absolutely terrible experience I don’t know where these 5 stars are staying but it’s not this place. A few quick touch points:
The hallways were filthy, I had a chocolate stain outside my room for 3 days. Constantly saw food all over the floor from animals getting into the room service trays.
You cannot get a meal at a restaurant for dinner! Two weeks before staying we tried to make reservations, were told it was too early. We arrived to make reservations and were told every restaurant was booked until 9:30pm every night we were here. At 7:15pm we tried to walk in and spent 40 minutes going to every restaurant and were turned away. For an all inclusive we struggled to get fed at a reasonable hour!!
They rationed our guacamole by the pool. They gave us about a tablespoon for 3 of us and when we asked for more we were told no and we had to wait. I have never heard of an all inclusive telling us no for food!
When we did the get fed the food was garbage: room service was always cold. The potato leek vegan soup was 7 pieces of freeze dried potatoes the size of my pinky finger and a pitch of Luke warm unseasoned soy milk. The vegetable panini I ordered at the pool was so dry it crumbled when I tried to pick it up. I survived on cheese and mushroom quesadillas which came with a teaspoon of guacamole.
Finally, I paid for an ocean view room and was placed over a smoking section so everytime I opened my balcony door smoke entered my room. Absolutely ridiculous.
We went to the concierge to complain and were basically told there was nothing they could do.
So many more little things that pissed me off. The one positive is the employees in the jewelry store were LOVELY, especially Miguel! He spent the time to tell me the history of each piece I was interested in. Other than Miguel, this place is a rip off. Do not stay here if you want to eat!
Close
Up to 40% Off
4.5
Google reviews (4574)
Mexico Holidays Special Offers
Prices from
£1859
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Succumb to the exotic allure of Cancun with a scintillating holiday in a luxurious beachfront playground. Settled beside immaculate sands and heavenly Caribbean waters, the exceptional Beach Palace offers an all-inclusive experience that’s sure to...
Special Offer Details
Up to 40% Off
Up to 40% Off
Up to 40% Off when travelling between 06/11/2025 - 23/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 40% Off when travelling between 06/11/2025 - 23/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
More offers may be available, please search your preferred dates for the latest offers
Close
4.5
Google reviews (4574)
Rachel Fairbourn
Our stay at Beach Palace Resort was nothing short of amazing! From the moment we arrived, we were welcomed with warm smiles and exceptional service. The entire staff was attentive and friendly, but Joshua stood out as by far our favorite server. His kindness, professionalism, and attention to detail made every meal extra special—we genuinely looked forward to seeing him each day!
The resort itself is beautiful and impeccably maintained. Our room was spacious and clean. We loved lounging by the beach and the pool, both of which were peaceful and never overcrowded.
Dining was a highlight—every restaurant offered fresh, delicious food with a great variety. The rooftop bar and views were unforgettable, especially at sunset.
We left completely relaxed and already dreaming of our next visit. Thank you, Beach Palace, for an incredible experience—and a huge thank you to Joshua for making it even more memorable!
Taylor Meredith
Absolutely Terrible Experience – Avoid This Resort at All Costs
I rarely leave negative reviews, but my experience at this so called “Beach Palace Resort” in Cancun was beyond disappointing. From the moment I arrived, it was clear that the resort was not up to even basic hospitality standards.
When I checked in, my room wasn’t even ready. Once I finally got in, I was greeted with a cold, moldy shower, a busted lock on the door, and a broken remote that was never replaced throughout my entire stay. The toilet handle fell off the second I touched it a clear indication that the room hadn’t been properly cleaned or inspected prior to my arrival.
There was a huge gap between the mattress and headboard, making it incredibly uncomfortable. The air conditioning barely worked, leaving the room hot and miserable every single night. When I tried to report these issues and requested an early checkout due to the horrible conditions, I was told I would still be charged for the full stay — no exceptions.
To make matters worse, I was nearly charged twice for the same booking, and then told a refund would take 21 days to process, completely unacceptable. On top of that, I was served old fries at the pool bar along with being 5 months pregnant and requested no alcohol in my virgin strawberry daiquiri and I was brought an alcoholic beverage twice, a small detail, but one that really captures the resort’s overall lack of care and quality.
I travel often and have stayed at a variety of hotels and resorts, and this was hands down one of the worst experiences I’ve ever had. I would have rather just ended my trip early because I would have rather gone home than spend one more night dealing with all of these issues.
Do yourself a favor — skip this resort and book somewhere that actually values guests’ comfort and satisfaction.
Ciana Swasey
I stayed at Beach Palace towards the end of July and had my wedding here. I had a wedding of about 70 people.
Overall, I had a pretty good experience. I enjoyed all the food I had on the resort. I enjoyed all of the drinks. I slept great! The resort needs updates but they are about to undergo renovations, so excited to see how it looks after. The bartenders were attentive and fun. I enjoyed the Sky Terrace bar the most. The view from up there was very nice.
I had my ceremony on the top of the Sky Terrace.
The ceremony was beautiful. The view of the ocean was great. It was hot up there for sure because it was July but they had a water station up there for people to stay hydrated.
We ended up having to have our reception in the ballroom instead of the Sky Terrace because the chance of rain was too high (25%). I was not a fan of the carpet in the ballroom so hopefully with the renovation maybe they could update the flooring in there. The decoration was beautiful, though. I had so much food to choose from for the wedding which was wonderful and it was all included. The DJ did a great job. We had a great time at the reception, though I don't think the AC was working properly because it was too hot in there.
Overall the planning of the wedding with the resort went well. Sometimes I think there may have been some miscommunication which required a lot of back and forth. Aranza was very nice and did try to make sure I was happy even when we ran into some hiccups here and there.
The photographers and videographers were very nice and did a great job. They got all the images we asked for in the alotted time we reserved and helped us pose. The photos and videos came out beautiful. Be aware that when you receive your photos, you choose the photosyou want, and if you go over the amount in the package, the prices per photo are expensive.
Overall, I had a good stay and wedding at the resort! Majority of my friends and family did as well.
Cons that occurred during my stay or my guests' stay:
-Had some issues with some of my wedding guests booking their complimentary shuttle service with the service showing up as not complimentary. Make sure to book way ahead of time because you may need to reach out to fix this with the resort.
-I am extremely afraid of bees and really wanted artificial flowers because of that fear, but they would't allow artificial flowers. They reassured me that they would spray a deterant on the flowers so I wouldn't have to deal with the bees but there were too many bees during the ceremony so it was pretty distracting for me. I was trying to hold my composure at the alter but you could see it in the wedding video and photos. I think maybe artificial flowers should be allowed in cases like this to prevent this.
-My brother and cousin had a room booked together but my cousin arrived first. Since the room was booked by my brother as Adult 1, they would not let her check in until he arrived. So she ended up waiting a couple of hours before she could check in until my brother arrived to the resort. I think they really need to change this policy if this is their policy because not everyone will always arrive at the same time if they are flying from different places and since she was Adult 2, they should have let her check in without him being there. The same issue arose with the airport shuttle. This is an issue that needs to be resolved for people who visit in the future.
- Unfortunately one of my guests had issues with her toilet and waited quite a long time for check in. Also, she was pregnant and asking for non alcoholic drinks, they kept giving her alcoholic drinks.
-My dad and brother had issues with their room service meals coming cold.
-I dont think the AC in the ballroom during the reception was working/up to capacity. It was hot in there and they said they would look into it, but it never was fixed/resolved.
- The water pressure for the jacuzzis in the rooms was very low and the water in the shower would sometimes be cool when it should be hot. Hopefully renovations fix that.
Firuza Eshankulova
This was our very first family trip to Mexico and my first time visiting the country, and I’m absolutely thrilled that we chose Beach Palace Cancun. Everything about this hotel is simply perfect!
I want to especially highlight the exceptional service and the kindness of the staff. Everyone we encountered was incredibly friendly, polite, and attentive. Their genuine care made us feel truly welcome and taken care of every moment of our stay.
The food was also outstanding — delicious, fresh, and with a wide variety to choose from. We chose the all-inclusive package and were very pleased with everything it offered.
One of the biggest highlights for our family was the kids’ club. My 4.5-year-old son absolutely loved it! The staff gave him so much attention, played different games with him, and even gave him a special souvenir at the end. He spent most of the day there with joy, fully engaged and happy in a fun, caring, and educational environment.
Overall, we are very satisfied with our vacation and are already planning to come back again in the future. Thank you, Beach Palace Cancun, for such a wonderful experience!
Chris Smith
Having been to a few other all-inclusive locations in the area, this has been our favorite spot. The customer service is AMAZING, anywhere from the personable and fun bartenders to the great servers at every restaurant. Don't sweat about their drink menu, as the most fun you will have, is if let you the bartender go wild and have them make something random. Some of the crazy drinks on the rooftop bar and pool, or the main pool downstairs made the trip so special. The level of INSANE detail they take when caring for your allergies is top notch as well. They track that down to the simplest things like ordering wings at the poolside bar. This was our friends first trip to Cancun and they had an amazing first experience, and we will be coming back next year after the renovations.
Close
Up to 15% Off
4.7
Google reviews (11383)
Mexico Holidays Special Offers
Prices from
£1869
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Jet off for the romantic holiday of a lifetime at the TRS Coral Hotel, a sensational 5-star adults-only beachfront retreat in the popular resort of Costa Mujeres in sun-kissed Mexico. This luxurious all-inclusive escape, which is close to Cancun,...
Special Offer Details
Up to 15% Off
Up to 15% Off
Up to 15% Off when booking before 31/12/2025 & travelling between 01/11/2025 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 15% Off when booking before 31/12/2025 & travelling between 01/11/2025 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.7
Google reviews (11383)
Raman Chopra
We had the pleasure of enjoying a lobster dinner at TRS’s signature restaurant, La Boheme. From the moment we arrived, we were greeted with warm smiles. Jogue was our server for the evening, while Chef Jose and Chef Soto crafted an exceptional meal.
We met Jose at travel club reception for changing our pick arrangements he helped out of his way to make the arrangements for late pick up when last minute changed of Air Canada flights. We really appreciate his efforts to make the proper arrangements for us right away
We were truly impressed by the service, engagement, and outstanding food quality.
Congratulations to Eduardo for leading such a wonderful team.
We thoroughly enjoyed our time and the entire dining experience.
Jordan Hillhouse
Came here on my honeymoon for 15 nights and had an amazing time! We stayed in one of the Junior Suite's and had no issues with the room at all! Very clean and well maintained along with butler service showing us how everything worked on arrival! We attended the French restaurant one night and were surprised with a private dinner in a private room within a wine cellar with the head chef preparing our meals along with a sommelier helping us with wine choices. Think the restaurant is called 'La Boheme'! Our waiters name was Gabriel May and chef called Jose Luis Noh and we gave him free reign to cook for us and had an amazing meal! Our waiter was very enthusiastic and we were never without anything! Class act all round and just added to our already amazing holiday!
Carmela
My family and I had dinner here on our last night and let me tell you…El Gaucho is the best restaurant here. The food was absolutely amazing and the service was top tier. Our waiter Javier was very attentive, friendly, and accommodating, not once was our glasses nor plates empty. The manager, Jesus, had been super helpful in providing us an amazing course and was very friendly. Last but not least, THE FOOD, was immaculate. Chef Soto had cooked everything perfectly. Drinks were amazing. Strongly recommend this place, you will not regret it.
Dayhim T
We had an amazing experience at TRS Coral, and I want to highlight the incredible service from Edgar, the bell boy. From the moment we arrived, Edgar greeted us with genuine warmth and professionalism. He handled our luggage efficiently, guided us around the property, and made sure we felt comfortable and taken care of.
What really stood out was his positive attitude — always smiling, always willing to help, and anticipating what we needed before we even asked. Edgar truly represents the level of hospitality that makes TRS Coral special. Employees like him create unforgettable experiences.
Thank you, Edgar, for your kindness and outstanding service. You made our stay even better!
— Highly recommended.
Andrew Clements
Resort is Amazing. La Boheme has been the best restaurant I’ve ever eaten in at an all inclusive, and I’ve been to numerous across various countries. The food was delicious and the service as good as you’d expect in a French restaurant in any major city. Our waiter Josue was fantastic and shout out to Jose and Eduardo. Was a fantastic experience just like our past three visits here.
Close
UP TO 30% OFF* BOOK NOW & SAVE!
4.7
Google reviews (1066)
Mexico Holidays Special Offers
Prices from
£1909
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Be seduced by the tropical beauty of Mexico during an intoxicating all-inclusive holiday at the 5-star, adults-only Desire Riviera Maya Pearl Resort. Settled beside blonde sands and surrounded by swaying palms and lush tropical greenery, this...
Special Offer Details
UP TO 30% OFF* BOOK NOW & SAVE!
UP TO 30% OFF* BOOK NOW & SAVE!
*All savings are applied to the prices shown when applicable, available for travel dates between 9th June 2023 - 23rd December 2023 and 2nd January 2024 - 1st December 2025.
UP TO 30% OFF* BOOK NOW & SAVE!
Read More
*All savings are applied to the prices shown when applicable, available for travel dates between 9th June 2023 - 23rd December 2023 and 2nd January 2024 - 1st December 2025.
UP TO 30% OFF* BOOK NOW & SAVE!
Close
4.7
Google reviews (1066)
Aviator18
Our stay at the Desire Pearl from September 5-9 was absolutely incredible! From the moment we arrived until the day we left, the entire team made us feel welcomed, cared for, and truly at home. Every single staff member we encountered went above and beyond to ensure we had an unforgettable experience.
The playmakers, pool personnel, bartenders, food servers, and chefs were all outstanding — friendly, attentive, and always ready with a smile. The level of service and attention to detail was second to none.
A special shoutout and heartfelt thank-you to the amazing individuals who made our stay exceptional:
Eduardo, Manuela, Rubén, Elena, Kia, Victor, Belen, Jess, Julio, Horacio (piscina), Mayrani, Antonio (piscina), and Piña.
Each of you brought such warmth and positive energy — whether it was engaging activities, poolside service, delicious meals, or simply taking the time to check in and make sure everything was perfect. Your kindness and professionalism truly made a difference.
We left with wonderful memories and can’t wait to return. Thank you for making our vacation one to remember!
James W
This was our first time at a resort like this. Although they are not set up for Thrupples they made every effort to make it work for us. The food is phenomenal and always fresh. The hostess May is very kind and speaks very good English and allowed me to practice my bad Spanish with her every day at breakfast. The selection of bourbon is great. The staff is lovely and go out of their way to make you feel at home. The rooms are nice and comfortable and very clean.
We will definitely be returning for another visit.
Randall
Desire Riviera Maya Pearl is a true gem. It is small by most Cancun resort standards, but the quality cannot be surpassed. Upon arrival, Alex the bellman took our luggage and stored it while we checked in. We were offered a drink during the check in process which we enjoyed. They fulfilled our request to be on the quieter side of the resort (only about 100 rooms) and our penthouse, Room 75, was beautiful. We had a lovely deck with a hot tub. Our butler Erick was great, as weres his partners Carlos and Hector.
Miguel, Antonio, Vincent, and Horacio, the pool concierges, quickly got our loungers set up near our friends and made sure we had an umbrella. My wife likes to sit and read in the shade when she isn't in the pool. Pool bartenders Jairo and Luis Lopez stayed busy pouring drinks for those who swam up to the pool bar. Yolanda, Servando, Gabriella, and Monica were the pool waiters who stayed busy keeping drinks full.
There are choices of where to eat at Pearl. Breakfast is offered daily at Aphrodite with a delicious buffet as well as menu items. It is also where you can have lunch or dinner. Two other options for dinner are Pearl which is fine dining and Suki which is an Asian fusion restaurant. Menus vary from night to night at Pearl and Aphrodite. In addition the Mansion also has a restaurant that provides breakfast and evening meal service.
We stayed 6 nights, but on day 3 there was. a peninsula wide power outage and one of the a/c units in our room couldn't be repaired. The day manager, Danny Sanchez, offered to move us to another room, and the new room was amazing. It was an ocean front Mansion style room with a private pool overlooking the water. Amir became our butler and he was so attentive to every detail. Thankfully the sargasso seaweed was being cleaned up so the smell wasn't bad. Room service was awesome, bringing coffee every morning along with fruit and pastries. We ate in the Mansion dining room several times where Maria, Santiago, Eduardo, and Balen prepared the food and waited on us. Having fresh guacamole prepared at the table was a real treat!
Desirea, Claudea, Emma, and Jesus were the massage therapists we had at the Allure spa and they are beyond compare. There are a variety of services you can choose from, and highly recommend the couples massage.
Throughout the day and evening, playmakers Candace, Kia, Abby, Jessica, Largo, Matt, and Jade lead activites in and by the pool. Pool volleyball and beach volleyball are played regularly. DJ Alex and company provided music at the pool and in the evenings at Melange.
Melange is the new entertainment area there at Pearl. The fans kept the mosquitos at bay and bartender Cobb gave our drinks and refills quickly.
The resort is lovely, but the best aspect of it is the people who work there. They are what set it apart and why we keep going back.
Dan E
Our butlers Carlos and Irving were amazing. They made sure we had the reservations we wanted and took care of a few things when our room didn’t get restocked 3 of the 6 days. Also, our pool attendant Victor made sure we had the pool beds we wanted and was very accommodating. The play makers Kia, Matt, JJ and Angie (I think) were amazing making the activities around the pool and stage at night super fun!
Brenda Skiba
This is the place to be! This is our 7th visit to Desire Pearl. From check in to check out, it was one of the best vacations! We aren’t big into the party scene, which is not a huge thing here, but we were able to do our thing, which is relax! Absolutely NO pressure in anything if you didn’t want to do it. Food is excellent and so is the service. We will continue to come back in the future.
Bellboy:
Alexis
Entertainment team:
Kia, Candice, Abe, Matt, Jess, JJ, Shirley
Pool concierge:
Victor, Antonio, Miguel
Waiters/Waitress:
Manuela, Wilbur, Eduardo, May, Orlando, Gilberto, Gabi, Yolanda, Monica, Servando
Bartenders:
Jairo, Becho, Christian
Grounds crew:
Javier
Close
Up to 37% Off
Mexico Holidays Special Offers
Prices from
£1909
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Escape to the tranquil paradise of El Dorado Maroma in Playa del Carmen, where luxury meets serenity on the shores of the Caribbean. Indulge in bespoke experiences and intimate spaces designed for ultimate relaxation and delight. From gourmet dining...
Special Offer Details
Up to 37% Off
Up to 37% Off
Up to 37% Off when travelling between 01/11/2025 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 37% Off when travelling between 01/11/2025 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 20% Off
4.5
Google reviews (7336)
Mexico Holidays Special Offers
Prices from
£1929
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Bring your tropical holiday dreams to life with a breathtaking Mexico escape at the exquisite 5-star Hyatt Ziva Cancun. Let your worries drift away beside pristine white sands and the turquoise waters of the Caribbean Sea at this magnificent all...
Special Offer Details
Up to 20% Off
Up to 20% Off
Up to 20% Off when travelling between 26/11/2025 - 20/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 20% Off when travelling between 26/11/2025 - 20/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.5
Google reviews (7336)
Jessica Tjhin Southworth
This place is heaven for kids. There’s a great area that dolphins swim and live in, tons of restaurants, and activities.
Food: not super great. Stick to the food carts/trucks if you can, they come out during the day. They have the best food. When we went, the buffet was much smaller. It was divided between the main buffet and Moongate. Not impressed at the buffet or the hibachi restaurant. Although the omelettes were pretty good as well as the chilaquiles. Room service was prompt and easy to order. My favorite were the shrimp tacos. Food truck and stands often had grill options, burritos and a seasonal truck with Asian food. You can also get a Hyatt Ziva coconut for about $200-$250 pesos. The coffee shop and dessert shop is wonderful to get fruit, coffee and to fuel your sugar cravings.
Rooms: clean, basic, and somewhat large. We had an often front so it was nice and quiet as well as next to the seafood restaurant. Just wasn’t a fan of the walk to the main area especially with a younger kid.
Service: during peak hours, it was extremely hard to even get my water refilled at restaurants and the buffet. Don’t even think about it during the pool.
Location: super great location on the coast with a short walk into town. There’s a large, somewhat gourmet grocery store about a 10 minute walk away where you can get sunscreen, food, souvenirs and even toys, swim wear, and practically anything else you need.
Activities: great activities such as pool games, fitness classes like Pilates or yoga, mixology classes and of course the dolphins where you pay a hefty price. The activity itself was $100-150 USD but the photos START at $189 USD. If you stay until everyone has left, they’ll negotiate the price with you to give you the top tier of photos for the bottom tier price. Best bet is to pay someone to take photos for you. There’s also an arcade to spend some time when it rains or cool down. It is pretty small (and you need to pay for a card and load it with money). Kids club also has some special activities like night activities like teepees and movies or lab kids (science activities).
Pool and Beach: beach beats out the pool with little to no seaweed and many areas where it’s shallow. Great free options for paddle boarding or kayaking.
My kid’s favorite part was room service, dolphin watching, and unlimited desserts. My favorite was the nightly shows especially the special Mexican show they did for Day of the Dead and unlimited decent coffee.
Con’s of the place included how crowded it often got, the lack of options at the buffet as well as it not being good, and when we went, it was rainy, the floors were SO slippery!
Overall, great place for kids and if your kids are willing to do kids’ club at night, you’ll be able to get away and maybe try a bar or adult dining experience.
Juncel Arpon
This was our first time at an all-inclusive resort, and we brought our toddler along. After months of research (and a nice Chase boost offer), we decided on Hyatt Ziva Cancun.
When we arrived, we were warmly greeted by staff and handed cold towels which was a nice touch after traveling. A team member gave us a quick rundown of the property as he walked us to check-in. Side note: he did try to sign us up for a timeshare presentation the next day, offering a free cabana and massage as an incentive. It was a bit lowkey but easy to spot but just a heads up for future guests.
Once checked in, we found the hotel to be very clean, beautiful, and full of friendly staff. The pools and beaches are conveniently close to the rooms. They also have activities throughout the day, and have a kids club where you can leave your kiddo (4-12 y/o I think).
There are plenty of dining options - some great, some just okay. The buffet was consistently solid and offered different dishes daily. La Bastille was a lovely spot for a more elegant dinner, and Habaneros was perfect for seafood by the water.
Our room was cleaned multiple times a day, and the housekeeping team was always cheerful. One small downside: the coffee at the café wasn't great, but it did the job. Also, the resort has captive dolphins, which felt a bit sad to see though they seemed well cared for.
Overall, it was a wonderful first all-inclusive experience. We wouldn't be opposed to coming back!
Anuraag Joshi
This place is beautiful - will not comment on how economical or not - but got my worth while staying here. It’s an elaborate resort with self contained activities beaches pools restaurants etc! Lock your self here and you will do fine! 5 start quality - what won this for me - is the staff! Very very sweet & hospitable - each and every one! Come with kids - they won’t come out of the pools or beaches!
Don’t miss the corn ribs from Chevys diner! Asian restaurant great also - Italian restaurant great too! The buffet place - the menu can get better - but the stalls great for meat eaters! All in all - great retreat! Javier at front desk, Alexis at the cabanas, Janet at Chevys diner, Neftali at the Italian eatery, Alejandro at the pool side - just some names for shoutouts!
Ivan S
An amazing vacation spot! The resort is beautiful with breathtaking ocean views and a perfect location surrounded by clear blue water. The rooms are spotless, spacious, and modern, and the service is outstanding — everyone goes above and beyond to make your stay special. The restaurants offer a great variety of food, and everything tasted fresh and high quality.
I paid a bit extra for this trip, but it was absolutely worth it — the comfort, atmosphere, and hospitality made the whole experience unforgettable. Highly recommended for anyone looking for a relaxing and luxurious getaway.
Jessica Louise
We stayed at Hyatt Ziva Riviera Maya and had such a great family experience! 🌴 It’s definitely one of the best family-friendly resorts — tons of activities for kids, super clean rooms, and beautiful pools all around. Even though we went during rainy season (which was a bit of a bummer), the staff did an amazing job moving shows and entertainment indoors so we could still enjoy everything.
We didn’t get to do any excursions since our daughter is only 2 and still needs her naps 😅, but she was still so entertained by the nightly performances and fun atmosphere. Overall, it was the perfect mix of relaxation and family fun — we’ll definitely be back! 💛
Close
Up to 40% Off
4.6
Google reviews (2253)
Mexico Holidays Special Offers
Prices from
£1959
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Indulgent exotic delights await on Caribbean shores with an adults-only holiday at the splendid Sun Palace, in the glorious Mexican resort of Cancun. An ideal choice for romance, guests can leave the world behind and immerse themselves in a luxurious...
Special Offer Details
Up to 40% Off
Up to 40% Off
Up to 40% Off when travelling between 06/11/2025 - 23/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 40% Off when travelling between 06/11/2025 - 23/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.6
Google reviews (2253)
Jen Shirley
We recently stayed here at the Sun palace and had such an amazing time! Everything was great from the food, the drinks, the atmosphere, the views and the service. Jonathan at the pool truly got everyone up and having a great time, we always enjoyed a good laugh with him around. The bar staff (Juan and Marco) were phenomenal as well. We didn't run into one staff member there that we didn't enjoy. I would highly recommend this resort if you are looking for something a little smaller and more personable experience as well as relaxing. You end up making friends with other people there on vacation as well as the staff.
Arya B.
Unfortunately, aside from the friendliness of the service staff, especially in the main restaurant, there is a great deal of criticism to be made of the management system of this hotel. The spirit and principle of the reception and customer service is geared towards selling products and services at exorbitant prices. I have never experienced anything like it in any other hotel or resort. And yet, I only stay in 5-star hotels around the world. The worst part is that the reception and sales staff have a haughty way of speaking to you, constantly emphasizing: "Our policy and high standards are such and such." Everything is done to make you spend money. My flight was canceled, so I had to change my flight and airline and arrived more than 5 hours late. Meanwhile, my friend arrived on time. Having booked a junior suite with a sea view, she was told that the room was small and had no view! Faced with this claim and the staff's eagerness, she agreed to a paid upgrade to a Honeymoon Junior Suite. Upon arrival, I noticed it was exactly the same room in size and view as the one I had booked almost two years prior, also in the Junior Suite category. After an hour of discussion and being shown several lower-category rooms, and tired after a long journey of over 16 hours, I agreed to stay in the same room with the promise of Honeymoon services: personal concierge service, aromatherapy every evening in the room (diffuser and spray on the pillows, etc.), late check-out, etc. Ultimately, we only had contact with the concierge for the first two days, and we had to call each time to have the aromatherapy activated. Having also requested a yoga mat in the room, we were charged a $100 deposit in case we left with it! Never had this problem anywhere else... even to borrow an umbrella to go outside, we received a $30 deposit email if the umbrella wasn't returned. The level of trust was so high that even for an extra charge (all-inclusive hotel), in the Italian restaurant booked through our room reservation, they came to double-check our wristband number, our ID, and asked for a signature for $24!!! I won't even mention that we were served mozzarella instead of burrata, and that the lobster served as an extra charge was dry and overcooked. Sent back to be remade because it was inedible, I ended up with gastroenteritis overnight and feeling unwell all the next day. I went to complain to customer service the following day, and instead of saying, "We're sorry for what happened to you," they told me they have a very high standard of quality. They also told me, "You don't have any allergies!" And finally, they asked me if I needed any medication…
The fact that I had no allergies had been stated and signed at the beginning of our stay. Despite this, we were asked about it at the time of booking and again when ordering… there was no synchronization.
Similarly, my previous stay was nowhere to be found in their system until I showed them my original booking.
The departure was also quite an ordeal. Despite the various comments and complaints, especially regarding the food mishap, the only issue was getting the yoga mat back. We had asked them to come and get it, but having heard nothing, I called again. Following this, the person who came to collect our luggage called to say that the mat was in the room when we left. When I went to check out, I saw that the $100 charge was still on the bill. I reported it, and it was removed. They gave me a copy of the bill without putting it in an envelope. I asked them to put it in an envelope, and they just handed me one for me to do myself. And they claim to have the high standards of a 5-star hotel! Before our departure, another manager approached us to ask where the yoga mat was! And not to ask how our stay was. So, there's a lot to say. If you want to get ripped off and waste money on questionable quality, go to this chain. (50-80 minute massage: $380-$450, excursion: $1000) Room price: $1200/night. I have never encountered such a situation, especially with such haughty reception staff!
Jason Barton
You can’t go wrong with Palace Resorts. Sun Palace is my preference because it feels less spa-like than Le Blanc. Exceptional food and service and the pool room is awesome. They also had Tequila tastings on Tuesday while being there. Top notch A+
Sara Hansen
We went to Sun Palace on a day trip from Sunrise Moon Palace. What an amazing experience! There are not enough words to explain how amazing Danira was to us. she was hands down amazing at the pool and helped us with a personal medication delivery. She saved our day! This is the place to stay when the employees care about the guest so much. You are not a tourist here. It is home away from home. Shout out to Elizabeth, Ricky and Raul at Sunrise for setting this all up for us. Unforgettable experiences!
Olivia Culp
My husband and I took our anniversary trip here and it was phenomenal! The staff was so friendly and helpful. Some of our favorites were Eliseo and Eric at Sweet and Coffee and Karina at the Bar! The whole resort was very clean and felt very safe! We definitely plan on returning again soon!!!
Close
Up to 62% Off
Mexico Holidays Special Offers
Prices from
£1979
Based on 7 Nights, All Inclusive, Including Flight & Hotel
If you’re seeking non-stop family-fun in the sun, then look no further as the Nickelodeon Hotels & Resorts Riviera Maya has everything you could ever need. This lively all-inclusive resort invites you to enjoy comfortable accommodation and a huge...
Special Offer Details
Up to 62% Off
Up to 62% Off
Up to 62% Off when travelling between 06/08/2024 - 02/01/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 62% Off when travelling between 06/08/2024 - 02/01/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
More offers may be available, please search your preferred dates for the latest offers
Up to 50% Off
Mexico Holidays Special Offers
Prices from
£1989
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Escape to the Hidden Beach Resort Au Naturel Club in Puerto Aventuras, a serene adult sanctuary with just 42 rooms and a presidential suite. Embrace Mexican hacienda-style decor and breathtaking views of the Caribbean Sea. Indulge in alfresco dining,...
Special Offer Details
Up to 50% Off
Up to 50% Off
Up to 50% Off when travelling between 01/11/2025 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 50% Off when travelling between 01/11/2025 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 40% Off
4.5
Google reviews (9667)
Mexico Holidays Special Offers
Prices from
£2019
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Prepare to be left spellbound by the ultimate all-inclusive experience during a magical holiday in Mexico at Moon Palace The Grand, Cancun. Perfect for a family break, a romantic escape, or a dream wedding in paradise, this exceptional resort is...
Special Offer Details
Up to 40% Off
Up to 40% Off
Up to 40% Off when travelling between 06/11/2025 - 23/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 40% Off when travelling between 06/11/2025 - 23/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
More offers may be available, please search your preferred dates for the latest offers
Close
4.5
Google reviews (9667)
maurice rolo
Service Service Service, Wow.
Hotel staff is absolutely amazing. Water Park, pools, drinks, and activities. My kids loved the arcade, it's nice located by a few restaurants allowing me and my wife to enjoy dinner or desserts while the kids play. The bowling alley downstairs along with the pool table is a great way to spend the night. Restaurants are excellent, I don't eat meat, but there are still tons of options. Pedro and his team at Casa Mia did a wonderful job. Releasing turtles into the ocean is a must, my wife and kids loved it!
We opted for one excursion which I highly recommend, Gimmie All which included a zip line ( scary and very high but fun) ATV fun but you get filthy, bring a face mask and hand towel. Cenote cave with fresh water and cliff jump was amazing. I would highly recommend the Grand, any bad reviews you read ignore.
Only issues I had. The ocean you can not use at all, along with a horrible odor when walking outside the hotel in most areas. One other small issue other small issue, the Mexican restaurants did not feel super authentic, I felt like I had better Mexican food in New York. They did not even have Mexican rice, just plain old white rice.
Everything else was perfect!
Scott Wang
We are a family of five staying at The Grand, and unfortunately, we cannot give this property more than two stars.
On our second night, we found a cockroach in our room. Guest Services arranged fumigation, but our request to switch rooms was declined. As a result, we lost access to our room for part of the day during the fumigation.
The hotel feels outdated overall. During our 7-night stay, the elevator in Building 94 was broken the entire time and never repaired.
The shuttle system is poorly designed. The back of the lobby serves as the main hub, which means that if you need to go to another resort or join an excursion, you must walk from the back of the lobby all the way to the front, where all lobby-to-lobby transfers and external transportation depart.
The food is just average. We dined at Habibi, Casa Mia, Jade, Grand Buffet, The Grill, Cusco, Tavola, MOMO (Sunrise), and Caribeño. None of them impressed us enough to go back. The alcohol is extremely weak—asking for double rum still tasted like nothing. Service quality was inconsistent: while some staff were friendly, at least half were not. A specific incident at Casa Mia stands out: a server broke a glass and shards flew toward us (including our kids wearing Crocs), yet he did not even offer an apology. Fortunately, no one was hurt.
The water park is great, and the playroom staff consistently showed friendliness throughout our stay. This is honestly the only reason I’m giving the resort two stars instead of one.
Lastly, the membership sales pitch was far too aggressive. They claimed it would take 90 minutes, but it dragged on for over three hours with three rounds of salespeople. You do get a $500 credit if you resist their tactics. We were prepared (as friends warned us from their experience last year), but even then, some moments felt overly pushy.
Overall, we do not plan to return to Moon Palace, nor would we recommend it to others.
Christopher Pisano
Please read this carefully. This is a kids stay free resort. There were thousands of kids running around in the restaurants, pools, lobby, and other areas. We were supposed to be there with family but they couldn't make it. My wife and I were asked about why we don't have kids multiple times.
This resort is not a luxury property. They are a time-share oriented place and will immediately pressure you to buy in upon check in. We spent $6100 to be there and got pitched by so many sales people.
The food is not gourmet. I would say 6/10. We got room service and the pizza and burgers were food-service grade and undercooked. The French restaurant and steakhouse were good. The alcohol selection was okay but the wine selection is horrendous.
The hotel ran out of limes and avocado and didn't have guacamole, margaritas for three days, and for the poolside lunch menu were out of 6 of the 14 choices.
You need to make reservations the morning you check in for the entire week. If you do not, you will not get into the restaurants until 9:00 or later.
Our room was very nice. We stayed in a swim up and got upgraded to a double. Unfortunately, they were doing sewer work outside our room and we could not get the smell to go away all week.
The lobby also has a pungent lemongrass and sweat smell that made us nauseous.
There are a few adults only sections. The unique day spa was the best part of the resort with live DJs and some of the best wait staff around. The library is cool and adults only as well.
The dance club is nice but if you want to sit down in there they will make you pay hundreds for bottle service and get mad when you sit at those tables (but there was no where else to sit). This wouldn't be the only time we were treated like we didn't belong.
The transportation to and from the airport is a nightmare. On the ride to the hotel we had to put suitcases on laps it was so jammed. If you need to change the time you are responsible to email and call multiple times.
We left a day early because we were unhappy and wouldn't you know it, we were at checkout and were five minutes late for transportation and they didn't wait. The manager literally told us to go call a cab. It definitely made us feel like we were in a 2-star airport hotel.
I would absolutely not recommend this hotel unless you are looking for a getaway with all your kids and aren't interested in the food and drink scene.
Quang Vu
We came to stay at the Grand in 2022. Experience was so phenomenal that we saved up for our 2nd stay in November 2025. Most everything was as good as the first time except room quality and housekeeping service. We were warned about the sales pitch so we never took the bait. Note worthy improvement over 3 years ago is the addition of indoor bounce house and expansion of game room for the kids. Also, they have some great show in the “Theater”. Here money talks! If you want good service, you have gotta tip. A couple of bucks go a long way!
Dr. Ravi B
A GRAND Family Vacation at Moon Palace The Grand!
We just returned from an incredible all-inclusive stay at Moon Palace The Grand in Cancun, and it was truly a phenomenal experience—especially with the Fanstatic Suite! The sheer amount of luxury and space in the suite was a wonderful feature and made our trip feel like a fantastic value and price for a full-resort vacation.
The new property is stunning. The new facilities are top-notch, and the entire resort, from the gorgeous lobbies to the pool decks, is well maintained.
For a family vacation, you absolutely cannot beat this resort in Cancun. The waterparks and kids play areas are all in perfect condition, providing endless fun. The food options are plentiful and delicious—we loved trying all the different specialty restaurants. The light, fire, magic, and dance shows were spectacular! Also, definitely treat yourself to the spa services; the Awe Spa is world-class.
The staff is uniformly happy and friendly, making us feel welcome at every turn. Given the resort's size, the internal transportation is key, and the golf carts taking us around were timely and efficient—we never had to wait long!
A quick note: like many resorts, they may invite you to participate in a 90-minute marketing presentation for their resort membership. If you're not ready to invest in future vacations today, just politely say no—they respect your decision, and it doesn't diminish the rest of your amazing stay.
We had a great time and highly recommend the new rooms and the full resort experience. This is the best place to attend with family! We plan to go back.
Close
UP TO 25% OFF* BOOK & SAVE NOW
4.7
Google reviews (932)
Mexico Holidays Special Offers
Prices from
£2049
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Mexico’s first clothing-optional resort, the Desire Riviera Maya Resort is the perfect choice for those seeking the ultimate sensual sanctuary with their loved one. This adults-only all-inclusive destination features Kamasutra inspired suites where you...
Special Offer Details
UP TO 25% OFF* BOOK & SAVE NOW
UP TO 25% OFF* BOOK & SAVE NOW
*All savings are applied to the prices shown when applicable, available on selected travel dates between 2ns January 2024 - 1st December 2025.
BOOK NOW WITH UP TO 25% OFF*
Read More
*All savings are applied to the prices shown when applicable, available on selected travel dates between 2ns January 2024 - 1st December 2025.
BOOK NOW WITH UP TO 25% OFF*
Close
4.7
Google reviews (932)
Treva Tate
It was another chart topper trip! We stayed in our favorite Diamond Suite and had the best butlers Mike and Erika who took such good care of us! We had Daniel our last night and he is also always amazing. Lefranc is also such an amazing guy, we love him and he always made sure to check on us throughout our trip just in case we needed anything. We go so often and have never had a bad butler, they are all so amazing. Meghan in the lobby is always such a sweetheart and wonderful help! She is always personable and kind, we love her! The playmakers are always so much fun and love that they get everyone into the daily activities, so appreciative of what they do, definitely makes the trips fun, my husband Joe also loves them and it’s always so nice that they remember us when we return. Africa was our server most days and she is always such a bright and wonderful person, she made sure we were always taken care of and never had an empty cup or hungry, and all the bartenders(Dylan, Gustavo, Noe, just a few to name but we loved all of them!) are always so helpful it’s hard to name them all, we were there from 10/25 to 11/2 and all the pool bartenders working during that time were so amazing as well as the night club and hot tub bartenders. They are always so personable and on it! All we interacted with were amazing and would just love to recognize them all for the outstanding service they had given us, as always. As always ArcAngel was amazing and helped set us up for whatever we needed, checked in with us and made sure we knew we were taken care of, such an awesome guy. We had amazing dinners at one of our favorite restaurants and always had amazing service from Portofino(love that guy!) and the Kahlo staff, always kept our drinks filled and experience great, had a wonderful dessert put together by portofino and Carlos, it was delicious and always fun to watch as they make it table side. We also don’t want to forget the wonderful housekeepers, we had Teresa during our trip and she did an amazing job and as well as the gardeners! They keep the property in top notch condition. The pool cleaners we saw every day working hard to keep everything clean and beautiful, I feel like they don’t get enough recognition as much as they should along with the gardeners and housekeeping, we love them all as they make our experiences as well each trip. Letzith and hiromi are such sweethearts and were always so amazing during the night shows, their service and friendly nature is always amazing and appreciated, they took such good care of us. Going during Halloween was such a fun time and sad we missed Dia de Muertos, the staff did such a wonderful job with decorating and getting in the spirit with their costume contest! The only thing we would want to change is maybe the music in the club/disco, we would love to here more 90s hip hop/rap, maybe more fun dance music lol, just something more sexy to dance to then techno/electronico, but we understand that you can’t always please everyone! We had an amazing time and want to do all the holidays there. We love everything about this place and visit often! This was probably our 6th trip this year and we have more planned for the future already.
Kathy Sliwa
Premier member review here : From the moment that we arrived to the moment we left everyone was extremely nice ! It is a more upscale resort for couples therefore the fun never stops ! Bartenders at the bar teach you Spanish if you desire 😃 will make any drink of your choice and overall notice you the minute you approach the bar ! Sexy Entertainers especially Monika and Bella are awesome and super friendly! You truly have the best experience there with one small exception : I don’t like that you have to make reservations for restaurants for dinner , it should be on walking bases … but with that said we still had an exceptional vacation and we will be back ! Night shows and entertainment are great and you are never bored ! If you get hungry after midnight there is those midnight tacos and pizza with an extremely polite, funny waiter to take your food order and of course from time to time you can see some friendly racoons near by waiting for you to share your food with them 😂 !!! Overall if you love having fun, reconnecting with your spouse and meeting new friendly people that this resort is definitely for you !
Stephanie Schneider
We had the best time again this year. Leo our waiter at Salo was fantastic our butler Abel was attentive Daniel by the pool always got us set up with our chairs and towels. The Playmakers as always make a good time a GREAT TIME! I will miss Monica Mauricio BamBam Pina and especially BELLA💕 Can’t wait to go back!
Lucia Fiore
We just got back from an amazing stay at Desire Riviera Maya in an Eden Ocean Diamond Swim-Up, and the entire team made it unforgettable!
Our butlers — Ericka, Mike, and Abel — took incredible care of us, with our former butlers G and LeFranc even stopping by to say hello. The Playmakers (Bella, Mauricio, Chiara, and Monica) kept the fun alive — Bella even got me on the dance floor! Piña, BamBam, and Javi always had a smile for us, which made every day brighter.
By the pool, Africa, Eduardo, and C made sure we were relaxed and never without a drink. Special thanks as well to Julio grill master extraordinaire at the Flirty Burger Bar, Porfirio at Kahlo, Archangel the sommelier, and Leo at Sahlo. The lovely hostesses and Melange waitresses, Fabiola and Andrea always made us feel welcome and kept our glasses full.
From start to finish, it was pure paradise — we’re already dreaming of our return! 🌴🍹💃
Tony Ross
First thing you must know: "Clothing Optional Areas" means there are naked people everywhere. My wife and I were invited, but didn't realize this. But it was such a great environment, we fit right in.
Second thing you must know: some people who go to this resort are in the "LS" LifeStyle. It is not required to enjoy the resort, but do a little research on that.
Other than those two things, this has been the BEST resort I have visited.
The service is amazing, fun and friendly.
The food is TOP-NOTCH.
The drinks are excellent!
I've been to several resorts where non-members get well drinks and 2nd class service. NOT HERE. We're treated to all the premium foods and liquors.
If you want to relax, meet wonderful people and be in a sexy environment, give Desire Riviera a try.
Close
Up to 40% Off
4.6
Google reviews (2786)
Mexico Holidays Special Offers
Prices from
£2179
Based on 7 Nights, All Inclusive, Including Flight & Hotel
A sophisticated all-inclusive adults-only retreat awaits at Le Blanc Spa Resort in Cancun. Situated on one of Mexico’s most heavenly white sandy beaches, where the turquoise sea sparkles in the sun, this hotel is ideal for a romantic holiday. Relax by...
Special Offer Details
Up to 40% Off
Up to 40% Off
Up to 40% Off when travelling between 09/09/2025 - 23/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 40% Off when travelling between 09/09/2025 - 23/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
More offers may be available, please search your preferred dates for the latest offers
Close
4.6
Google reviews (2786)
Amy K
I spent 3 nights at Le Blanc with my husband and a small group of friends. The service was wonderful! From pool staff, to restaurant servers, to our butler, everyone was friendly and welcoming. Our room was comfortable, clean, and nicely appointed. For dinners, we ate at Terazza, Bella, and Yama. Yama was our best meal and quite good. Bella was disappointing. Terazza is worth it just to sit outside in the breeze with the view! The breakfast in the main restaurant was fantastic and a favorite of my whole group. I am a food person, travel for food, and enjoy a nice meal but don’t come to an all inclusive expecting fantastic food. The food at Le Blanc is the best that I’ve had at an all inclusive resort. The membership pitch wasn’t an issue at all. Someone asked us once as check-in, we said no, and that was the end of that. My only problem is that all the pool loungers were taken before 8am. People would come down and reserve them and then disappear despite a sign that says it’s not allowed. It made it hard for us to find loungers together each day.
Sam
If you are accustomed to Four Season's types of hotels and resorts, this is not the place for you. The ride from the airport to the hotel is along a less than scenic route and does not set the tone you may be expecting. Once you arrive at the hotel, you are greeted and whisked to the check in desk where you are asked if you'd like all kinds of amazing resort credits in exchange for "45" minutes of your time over breakfast the next day. God help you if you agree to this. For one, no one can exactly explain what you can use your resort credits on and two the meeting will take hours, they eventually will take you to the sales floor in the building and try to convince you to buy your vacations from them in advance for hundreds of thousands of dollars. They literally expect you to take out a mortgage to do this. It was shocking, particularly since we had only been on the premises for 18 hours. The service in the hotel is fine, the all inclusive liquor is not top shelf and the food, after a few days feels like being in a college dorm. They have several specialty restaurants which you need advance reservations for, they are unmemorable. The long and the short, we will not be going back here.
Now the good, he pool is big and clean and nice, there is a swim up bar, the spa is solid and they have free water / temp therapy at the spa all day everyday. We used this each in addition to our services (highlight of the hotel for sure).
And the bad, the crazy vacation sales people literally chased us into our taxi when we were leaving to try and push vacations on us at the last minute.
Lauren Werth
Update:
You can look at my page and see that I don’t post many negative reviews. I’m not someone who complains easily, and I always give credit where it’s due. That should tell you how genuinely disappointing this experience was.
While waiting for airport transportation, the Public Relations Manager approached us and immediately had an attitude. She said, “Remember me?” and when we said yes, she replied, “Are you sure?” She mentioned seeing my review and said she was confused since we had “accepted” the higher manager’s offer of spa credits and room upgrades for a future stay. I clarified that while I told that manager she could email them, I had also made it clear that I was dissatisfied because we received no compensation for this current trip, and I won’t be returning.
The most frustrating part throughout this entire experience was the constant passing of responsibility. At Le Blanc, management said they couldn’t do anything because our initial reservation was made through Moon Palace. Then, when I went to the Palace Elite office to cancel my membership, they told me I’d have to travel 25 minutes back to Moon Palace or send an email instead.
Maybe it’s a cultural difference, or maybe I just expect better accountability when a company markets itself as “five-diamond luxury.” Either way, I can’t justify spending that kind of money on a brand that treats its guests, and loyal members, this way.
—
I’ve been a VIP member since March and upgraded my membership during this vacation. I have since requested cancellation. The bartenders, servers, and other frontline staff were absolutely wonderful, but management was unhelpful and dismissive.
We started at Moon Palace, and our sales associate transferred us to Le Blanc for the second half of our stay following my membership upgrade. We were told this five-diamond resort would be “effortless” and that every detail would be handled for us. The property is beautiful, but once you look past the surface, the cracks begin to show.
During our stay, my guest accidentally flooded the bathroom, hallway, and bedroom while showering. The butler was present and asked me to knock on the door to alert her. As I walked over, I slipped and fell on the wet marble floor. Several staff members rushed to help, and while I declined medical treatment, I was left bruised and limping for the remainder of my stay.
Management later claimed nothing was wrong with the shower and took no responsibility. We were moved to an equivalent room, but items were misplaced in the process, and several were left behind. The new room had a leaking shower, a toilet that clogged, and it took three separate requests just to get a top sheet—hardly the effortless luxury experience we were promised. The only compensation offered was a short spa service already included in our package.
After speaking with three different managers, the final “resolution” was a voucher for a future room upgrade or spa treatment—neither of which addresses the time, discomfort, or disappointment experienced on this trip.
I was prepared to invest over $235,000 USD in this membership program, yet the resort could not even offer a partial cash refund or meaningful gesture of goodwill. I’ll be taking my business elsewhere.
Other issues observed during my stay included:
• Loose marble flooring in hallways
• Faulty elevator door sensors (closing on guests)
• Broken elevator floor indicator panels
• Misaligned automatic doors requiring guests to step within inches to activate
• Missing glass tiles in the spa area
• Ceiling leak in the gift shop (with multiple buckets placed underneath)
• Debris and wasps in the Luna pool
Minor flaws are understandable in any property, but for a resort claiming five-diamond luxury, the lack of accountability and attention to detail is unacceptable.
Wally Walia
Extremely Disappointed — treated like 3rd class
This was my first time staying at Le Blanc Cancun, and unfortunately, it will be my last. The management is unresponsive, the food quality is nothing like I had expected and the overall experience felt nothing like the luxury standard, where you had paid top dollar like $1000 per night. Resort is poorly managed, with terrible service, inconsistent meals, and lack of attention to guests, particularly if you are not a member. For the price you pay, you expect excellence — not excuses. 😔
Making restaurant reservations is nearly impossible unless you’re a member — we could only get a 9:30 PM slot, which is unacceptable for a supposedly 5-star resort. Even Diamond members should reconsider renewing, as the overall experience no longer matches the price or reputation. There’s simply no room or attention left for regular guests. I will never go back. A total disappointment.
Wei Yang
I am writing this review with profound disappointment, hoping our experience will help other families avoid a similar ordeal.
Our family of five checked into your resort with great anticipation, only to have our stay ruined by a severe room leak. What made the situation truly unacceptable was the hotel's response:
1. We were not promptly relocated to a safe and clean alternative room.
2. No compensation was offered throughout the entire ordeal.
3. The management adopted an exceptionally rigid and unaccommodating attitude, refusing to provide any form of compensation.
For a resort that promotes itself as a luxury destination, your failure to demonstrate basic service integrity and goodwill when guests face such inconvenience was astonishing. What should have been a joyful family vacation turned into a stressful experience that left us all deeply upset.
While we will leave Cancun as planned, please be assured that we will never choose Le Blanc Spa Resort again. A hotel unwilling to ensure the basic well-being of its guests in times of need does not deserve any traveler's trust.
I urge potential guests to think twice. When traveling abroad, no one wants to find themselves without support and care when problems arise.
Close
Up to 45% Off
4.8
Google reviews (8424)
Mexico Holidays Special Offers
Prices from
£2339
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Take flight to Mexico for a luxurious all-inclusive holiday beside the crystalline waters of the Caribbean Sea at ATELIER Playa Mujures. Blending elegant style with captivating natural surroundings, this dazzling adults-only (16+) resort, which...
Special Offer Details
Up to 45% Off
Up to 45% Off
Up to 45% Off when travelling between 14/11/2025 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 45% Off when travelling between 14/11/2025 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.8
Google reviews (8424)
Hana Beyer
Our entire stay at Atelier was absolutely incredible. Our butlers, Armando & Chris, took the best care of. Eduardo at Mercado 19 started our trip on the best note, bringing out the flaming coffee for our dessert for a surprise. Aaron & Ybeth brought out a surprise crème brûlée for my birthday when I told them I was gluten free, not knowing it’s my favorite dessert of all time. Jesus at el suspiro helped us make incredible choices for lunch. And Juan at the mixology bar made me a special one of a kind drink upon my asking for his favorite thing to make.
The best food, the best service, the best rooms. Truly the best resort we have ever been to!
Alexandra Lehner
We stayed at Hotel Atelier for our 6-day, 5-night honeymoon and it was truly unforgettable. From the moment we arrived, we felt so welcomed and taken care of. Our butlers, Brandon and Pingting, were absolutely amazing — attentive, thoughtful, and always one step ahead of what we needed. They made our stay feel extra special every single day.
A huge thank you as well to our check-in concierge, Bernice, who started our trip off perfectly and helped get us set up with spa passes. The level of service throughout our stay was unmatched.
The resort itself is stunning, but the people here are what made our honeymoon feel so memorable. We can’t recommend Hotel Atelier enough and can’t wait to come back!
Maria De La Riva
We stayed at atelier for our honeymoon and it was amazing!! The best resort we have ever stayed at. The food and amenities were great but the service takes the cake. We had amazing butler service from Domingo, Alexis, and Ianise. They took notes, were there for ANYTHING we needed and made this the best trip ever!!! they would text us the activities of the day and were ready for anything we needed. This was an all around amazing stay. Honorable mention to the cafecitos iced vanilla lattes!!!
Alison Kelly
Our recent stay at Atelier Playa Mujeres was absolutely unforgettable. From the moment we arrived, the level of service and attention to detail was exceptional. We celebrated our anniversary, as well as my 40th birthday, and we couldn’t have picked a better place to do so.
A huge thank you to Suyin and Yatzy, who went above and beyond to make our visit carefree and special. They anticipated our needs before we even had to ask, ensured every detail was perfect, and added so many personal touches that truly elevated our experience. We never had to worry about anything! Their kindness and professionalism made our stay feel effortless and unforgettable.
We also can’t say enough about Miguel, who took such amazing care of our group of sixteen at the pool for two days straight. He never missed a single request — constantly checking in, remembering every order, and even surprising us with extras to ensure we had enough food and drinks. His energy and attention made our pool days some of the best we’ve ever had.
The food and service at every restaurant were outstanding — each meal was fresh, flavorful, and beautifully presented. Whether it was a smoothie after our workouts, breakfast, dinner, or a casual bite by the pool, everything was consistently top-notch.
Atelier Playa Mujeres exceeded all our expectations, and it’s the incredible staff that truly sets it apart. Five nights just wasn’t enough! We can’t wait to return!
Chakina Brunson
Wonderful resort. Located about 40 mins out of Cancun’s hotel zone. The grounds are beautiful and the swim up room we had was HUGE! The food was your standard all-inclusive, some dishes better than others. We stayed in an upgrade Inspira room; our two butlers, Alejandro and Valeria, were amazing and made sure all of our needs were met during our 5 day stay. If you book you won’t be disappointed.
Close
Up to 40% Off
Mexico Holidays Special Offers
Prices from
£4049
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Escape to the Palafitos Overwater Bungalows, a luxurious haven in the Caribbean Sea. Wake up to the soothing sounds of the ocean and stunning panoramic views. Relax on your private deck, feel the sea breeze, and dive into the crystal-clear waters below...
Special Offer Details
Up to 40% Off
Up to 40% Off
Up to 40% Off when travelling between 01/11/2025 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 40% Off when travelling between 01/11/2025 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 25% Off
4.4
Google reviews (4607)
Mexico Holidays Special Offers
Call for Prices
Incredible 5-star luxury is waiting to greet you when you step through the doors of the fabulous Hyatt Ziva Los Cabos to begin the Mexico holiday of your dreams. Standing beside pristine white sands and shimmering sapphire waters, this magnificent all...
Special Offer Details
Up to 25% Off
Up to 25% Off
Up to 25% Off when travelling between 26/11/2025 - 20/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 25% Off when travelling between 26/11/2025 - 20/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.4
Google reviews (4607)
Alex Ly
This is our third time here and food has improved a lot over the years. The deluxe rooms are newly renovated so I felt more comfortable in there.
It was a let down that they no longer offer the fish tacos poolside - you had to get that at the restaurant for lunch. Other than that, everything was amazing!
Santiago at the pool was very friendly and efficient and made our trip a whole lot better. Drinks just kept coming!
Indian restaurant was on par with the ones I've had in NYC, London, and the SF Bay area. Taco Tuesday at the Mexican restaurant had amazing tacos - they even had lengua on the menu. Breakfast at the seafood restaurant had amazing steak and eggs. And the steak house offered bone marrow and tuna tartare! The staff at the Kidz club were very friendly and welcoming! We went during Halloween and the hotel had trick or treat for the kids throughout the resort - it was an amazing time and very family friendly.
Kassie FG
We recently stayed at this resort in Cabo and had a mixed experience — some wonderful amenities but also several areas that need improvement.
Cons:
The room we were assigned was outdated and didn’t reflect what was shown on the website. There were a few maintenance issues — some outlets didn’t work, and the showerhead was loose. When I called the front desk, there was a language barrier, and it took two conversations before someone came to fix the problem. The maintenance person had to use a phone translator to communicate.
Some staff members also didn’t come across as very genuine — for example, one person trying to sell spa packages didn’t seem to know much about the actual treatments being offered.
We stayed in what I believe was Block 3, and although each floor had an ice machine, none of them worked except the one on the ground floor. This was frustrating, especially as a breastfeeding mom needing ice to keep milk cold (and the in-room fridge wasn’t great). To make matters worse, there were only two small elevators in that building, and one was out of service the entire four days of our stay. When we visited the newer building, all their elevators worked, and their ice machines were fully functional.
Food was hit or miss — the Mexican truck wasn’t good, and the wings at one of the stations were chewy and undercooked. Customer service overall could be better, though I want to highlight one amazing spa staff member who really stood out. She handled an issue thoughtfully, apologized, and came up with a creative solution — true customer care.
Pros:
The kids’ activities were excellent — lots of variety and a great water playground that the little ones loved. The main pool was spacious and well-managed; even when the sun shifted, finding another comfortable spot was easy. The buffet had a wide selection (though the food sometimes got cold quickly, possibly due to the strong AC). I loved that I could grab ice cream anytime, and the coffee bar near the lobby was a great touch for early mornings or departures. Poolside drink service was also consistent and friendly.
Overall:
A family-friendly resort with beautiful pool areas and fun activities, but it definitely needs improvements in room quality, maintenance, and communication. With some attention to detail and better upkeep, this could be a fantastic stay. Overall we would not return for a family vacation
Stephen Rye
Hotel is amazing and staff are great. It's an all inclusive which is why only 4 stars. Quality of ingredients is great but prep is often less than ideal. We've had to ask for another option because things as simple as pasta aren't great. Steakhouse was the sole standout.
Kenny Macdonald
A wonderful all-inclusive option in Cabo. We were quite pleased with how beautiful the grounds and structures are, the friendliness of the staff, and the quality of the food/beverages. The service was top notch, attentive and very kind. We enjoyed the food options, found the taste to be great, the food fresh and the options plentiful. Our room was very nice, A/C was excellent. Pools and leisurely areas are well maintained and they offer many games and activities to participate (or not) in. The beach is fantastic, but the water not swimmable. We would return again if we make it back to Cabo and I am keen on checking out some of their other properties.
David at the pool bar and Saul, pool bar attendant, were fantastic and exceptionally friendly and attentive. Axel at the coffee shop was very friendly, remembered us and was always smiling and friendly. Greece, in la Hacienda steakhouse, made our evening tremendously comfortable and was keenly attentive and kind.
Michelle Goes Global
What a beautiful property! I stayed here for a business trip that somehow felt like a retreat. From the moment you arrive, you’re greeted with warmth, ocean air, and that signature Hyatt smile. The rooms are spacious, and waking up to the sound of the waves is the best way to start the day.
I still remember sitting on my balcony, coffee in hand, watching the sunrise over the Sea of Cortez — those are the memories that linger long after checkout. The resort offers a variety of restaurants, but the seafood options and the Mexican buffet were my favorites. Service was exceptional throughout.
If you’re traveling for business or leisure, this property does an incredible job blending both worlds — elegance, comfort, and connection.
Cabo, until next time… 🌅
Close
Up to 20% Off
Mexico Holidays Special Offers
Call for Prices
Nestled amongst verdant tropical greenery, beside the soft sands of its own private beach, the 5-star Hyatt Ziva Puerto Vallarta is an ideal choice for the ultimate all-inclusive Mexico holiday. Spend your days exactly how you like, whether that’s...
Special Offer Details
Up to 20% Off
Up to 20% Off
Up to 20% Off when travelling between 01/06/2026 - 20/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 20% Off when travelling between 01/06/2026 - 20/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 2 Kids Stay Free and Receive $200 Resort Credit*
Mexico Holidays Special Offers
Call for Prices
Shining bright along Mexico’s stunning pearly-white Caribbean coastline, the award-winning Paradisus Cancun offers an all-inclusive paradise for your luxury beach break. The impressive architecture at this lavish resort is inspired by the temples and...
Special Offer Details
Up to 2 Kids Stay Free and Receive $200 Resort Credit*
Up to 2 Kids Stay Free and Receive $200 Resort Credit*
*2 Kids Stay Free when travelling between 22/11/2025 - 31/10/2026 and enjoy $200 Resort Credit to spend at the hotel.
Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. **Blackout Dates Apply
*2 Kids Stay Free when travelling between 22/11/2025 - 31/10/2026 and enjoy $200 Resort Credit to spend at the hotel.
Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. **Blackout Dates Apply
Priority Access to Deals
Sign up to receive our top deals, competitions, and travel inspiration from the experts.
Call Our Experts Now on
Too busy to talk? Researching your next adventure? Need a travel expert's perspective?
Important Information
Unlock VIP Access
Sign up to receive VIP access to our top deals, competitions, and travel inspiration from the experts.
We respect subscribers, that's why we promise never to bombard you.
View our Privacy Policy.
View our Privacy Policy.