Playacar Palace

John Beilfuss

Great trip, been there many times. The service, food and whole experience this time was what we have come to expect from Palace Resorts. I do think the food at of the Palace Resorts has improved over the last few years and as a chef, I think it is excellent. A couple for special shout outs for above and beyond service. Dolce in the spa was awesome, got the haircut I've been trying to get for a few years, absolutely correct on her first attempt. Very nice, very friendly, and very talented! On the beach/pool service Sylvia was fabulous! We loved her! Also, I need to give a shout out to Karen, who is in customer service and advocated for us for a correction in a minor error with our reservation, which Palace Resorts came through very well fixing the minor issue. Overall, I highly recommend!

Carla Martins de Melo

Our experience at Playacar Palace Resort was absolutely wonderful, from arrival to departure. Everything was perfect. The service from the entire hotel staff was exceptional — everyone was friendly, attentive, and very polite. The hotel itself is cozy, peaceful, and perfect for a family stay. The food is amazing (you can tell by the number of photos I added to this review 🤭). The hotel is also extremely clean. The restaurant staff were lovely, especially Elvia, who was always kind, friendly, and took the time to talk with us. The MoMo restaurant, with its oriental cuisine, is simply divine. Abner, who served us both times we dined there, was very pleasant, friendly, and extremely polite. At the pool area, all the staff were always attentive, making sure we were well taken care of. Juliana, who served us for two days, was also incredibly kind and courteous — actually, everyone was amazing. A truly wonderful hotel — 10/10. We will definitely be back!

Chani Palace

After booking this resort, I’ll admit I was extremely nervous. I deep-dived into the reviews and got worried about the beach and some people’s negative experiences. But I have to say—the hotel truly exceeded our expectations. Yes, the beach directly by the hotel is very small, and the water comes right up to it. However, if you walk literally two minutes (if that), right across the way there’s a really nice small beach area where you can relax and play. It was perfect for our family’s needs and absolutely beautiful. I also loved that you could sit on a sun chair near the water without sitting directly in the sand—perfect for anyone who hates the sensory overload of sand. The rooms are on the smaller side, and the beds are quite small. Definitely do not expect a queen-size bed—it’s smaller than a full and not ideal for two people. Keep that in mind. That said, they brought in a rollaway bed for my son, which made a huge difference and worked out well for us. The staff was incredibly friendly, sweet, and accommodating. We have some dietary restrictions, and I emailed the hotel ahead of time. They were fully prepared for us upon arrival and were amazing about meeting our needs. The location of the hotel is fantastic—right by the main area. It was so nice to be able to step outside and really experience Mexico, feel the city vibe, and not feel isolated like you sometimes do at large luxury resorts. You truly get the best of both worlds: luxury inside, real Mexico just steps away. One thing I do want to mention is the entertainment. At least the Caribbean show was definitely not family-friendly. I genuinely felt like I had accidentally taken my son to a strip club, which made me hesitant to bring him to any of the other shows afterward. That’s something the hotel could absolutely improve. Overall, we had a beautiful time. My son loved the kids’ program, and despite a few drawbacks, we would definitely come back again.

Elaine

We stayed here over Christmas break, and what makes this place wonderful is the staff. We travel often and have stayed at many all-inclusive resorts, but the service here is incomparable. Eduardo at the front desk was very welcoming, while Jesus enthusiastically helped us with learning about the resorts and the area. We did a bike tour with Erik ( Alejandro), and he exceeded all expectations, teaching us about the area and his culture with such passion. The breakfast buffet was fresh and plentiful, and Roberto would fill our coffee mugs as soon as we sat down, with a big, welcoming smile. The service at all restaurants was incredible, making up for the average food. I can't forget to mention the hotel lobby drinks, just delicious! I can't forget to thank Dulce for the most relaxing pedicure. Will definitely be back!

Ajay Singh

Stayed for 6 nights and 7 days , the resort is really nice and small compared to Riu or Ibrostar but the smaller resort was not an issue for us as it made it easier to move around with kids. The beach is basically non existent (feel free to look at the pics ) Location is great with downtown PDC in walking distance. Massage prices are right down stupid I. $700 USD for couples massage. You can walk out the resort and get a couples massage for under $100 USD. You also cannot use the sauna or steam room without purchasing spa services. The resort credits are a joke and honestly because of this I did not purchase there time share which is not a time share. I honestly would have but because of the nuances with the resort credit lead me to believe the elite membership would have similar stipulations in the contract. The food at the restaurant is great but the buffet is mediocre. All of the restaurants have an upcharge of something could be wine or lobster or ribeye steak. I paid extra for the lobster and it was cooked really well... The staff was great. My kids loved the play area and we even hired an external nanny service for $18 USD / hour . The entertainment was better than most other all inclusive resorts.