Contact Us & Opening Hours

New enquiries and to make a new booking:

For holiday inspiration and new bookings, please contact our dedicated Sales Team on . The Sales Team opening hours are located further below.

Existing booking queries and assistance:

For queries and help regarding an existing booking, please contact our Customer Services Team on 0330 1240 425. Alternatively, you can email customerservices@destination2.co.uk – the team aims to respond as quickly as possible but it may take up to 5 working days in busy periods. The Customer Services Team opening hours are located below:

Sales Team Opening Hours

Mon - Fri: 9:00 AM - 8:30 PM

Saturday: 9:00 AM - 5:30 PM

Sunday: 10:00 AM - 6:00 PM

Bank Holidays: Times May Vary

Customer Services Team Opening Hours

Mon - Fri: 9:00 AM - 5:00 PM

Saturday & Sunday: Closed

Bank Holidays: Closed

Urgent assistance (within 72 hours of travel or while abroad):

If you are due to travel or return home within the next 72 hours, and there is an issue that may prevent you from travelling, or if you are currently on holiday and need urgent assistance, please call the 24/7 contact number listed on your Travel Vouchers and Tickets attachment, which can be found in the Final Travel Documents sent to you by email. The number is listed under ‘Important Contact Information’.

Post-holiday feedback:

If you have already returned from your holiday and would like to share feedback about your experience, the lead passenger should email customerrelations@destination2.co.uk from the email address registered on the booking. Please specify your Destination2 reference number in your subject line. Once sent, you will receive an automatic response confirming receipt and outlining the expected timeframe for your query to be reviewed and responded to.

Helpful links that may also assist you:

For our Frequently Asked Questions – click HERE.
For the Destination2 booking terms and conditions – click HERE.
For destination travel advice for UK Passport holders including visa, entry, transit and exit requirements – click HERE.
For destination travel advice for Irish Passport holders including visa, entry, transit and exit requirements – click HERE.