Hard Rock Hotel Cancun

david

Excellent location, close to the island and to a shopping mall with multiple stores perfect for shopping. The facilities are comfortable and always spotless. The rooms are kept perfectly clean, with a pleasant scent, and upon arrival you are welcomed with a delicious drink and a disinfected hand towel. From the very first moment, the lobby gives off a warm atmosphere and a distinctive aroma that sets the tone for a 10/10 experience. The service is exceptional. All the staff make an effort to make you feel at home, always with a friendly attitude and willingness to help. The restaurants offer phenomenal food made with quality ingredients, and the drinks are premium. The cocktails stand out for their flavor and well-crafted mixology. Room service is available 24 hours a day, with a varied and convenient menu. The hotel has a kids’ club with a pool and activities, ideal for the whole family to enjoy a safe and pleasant environment. It is a place I recommend 100%. I will definitely be returning on my next visit. A special mention to Lorena from the concierge team, who was exceptionally kind and always willing to help every time we needed something.

Neha S

4.5/5 Great food, amazing entertainment team, and a fun, relaxing stay We’ve just spent 6 days at Hard Rock Cancun and really enjoyed our stay. Food: The food was very good throughout the resort. Ciao (Italian) and Toro (Steak) were the standouts — excellent dishes and genuinely great pizza at the pool hut that rivals what we’re used to in Europe. Zen (Teppanyaki and Sushi) was fine, just not at the level of Japanese restaurants we’re accustomed to, though that’s pretty typical for an all-inclusive. The daily food experiences at the pool whilst delicious, i found didn't cater well to me as someone who doesn't eat chicken, pork or beef. I eat seafood so assumed this was easy to cater to but understand the best practice around food safety, which is to be respected. Vegetarians and vegans can always eat at the pizza and burger bar, or the Italian or buffet restaurants at lunch. Service: Service was best at Ciao, where Samir looked after us brilliantly with warm, friendly service and great recommendations. The breakfast buffet was consistently high quality, with a lot of the food cooked fresh and constantly replenished. In general, the wait staff work incredibly hard. At times, basics like water took a little longer than expected, but this genuinely felt like a staffing-level issue rather than a reflection on the staff. Everyone we encountered was doing their absolute best. Bars: Bar service varied slightly depending on location. Bartenders were working flat-out, especially in the heat. As we’re from the UK, perhaps our tipping style didn’t command the most engaging service, but drinks were still good and consistent. Beach & Pool: The beach is clean, with no sargassum during our stay. The waves were a little rougher, but the flags clearly indicated safety levels. The pool is big, clean, and where the atmosphere really is — the party is definitely at the pool. The pool bar gets busy on weekends when weekenders arrive. Pool Service & Entertainment: Pool service was outstanding. Special mention to Jesus, the pool waiter — endlessly friendly, always smiling, incredibly hardworking, and made every pool day better. The entertainment team truly deserves recognition. Jair, Dian, Marco, Uriel, Aylin, and Christopher were fantastic — always energetic, super friendly, great dancers, and clearly working very long days (we’ve seen them going strong for 6 days straight!). They kept the vibe high, made activities fun, and were always happy to help. We appreciate how hard you all work — you’re doing an incredible job and made our stay so much more enjoyable. Rooms: Rooms were clean and comfortable. The in-room hot tubs could use a deep clean, but we didn’t use them anyway as we generally avoid hot tubs for hygiene reasons.

Brian Constantine

Loved our stay at the Hard Rock! The rooms were super comfy, the food was awesome, the drinks great, and entertainment was great! We enjoyed all the shows and the ceviche cooking class. Shout out to Marco, Carmen in entertainment. And Luis was the best by the pool always checking on us and giving a 5 star experience. Loved how much the resort had to offer but how accessible everything is. The views from the room were also great. And Ailyn was superb at every event!!!

Matt Waldorf

Hotel and service (especially at the pool) has been great. Willy and all the towel / support staff have made our vacation very enjoyable! Every day he has helped us avoid having to wake up at 6am to get a chair and has helped us find prime seats right by the pool - and checked in throughout the day to make sure we’ve been comfortable and if we needed anything. Rooms are a tad dated but I understand that there is a renovation planned, plus we aren’t spending much time there anyways! It’s a great resort that isn’t too big so you can get to know the staff, who will go out of their way to help out. All in all, great vacation!

s n

All of the staff at the Hard Rock Hotel were incredibly kind and welcoming, but JESUS at the concierge desk truly stood out. He was consistently helpful, patient, and genuinely thoughtful, always ready to guide us with anything we needed throughout our stay. His warm attitude made everything easier and added an extra touch of comfort to our trip. We also tried several restaurants at the hotel, and FRIDA WAS BY FAR THE BEST. The food, atmosphere, and service there were on another level compared to the others. Overall, the whole team was wonderful, but JESUS was really a great one—someone who made our experience even better. We’re truly grateful for all his help!