AVA Resort Cancun

Adriana Contreras

Carlos, our waiter at Veranda, was absolutely amazing! He went above and beyond to ensure we had a wonderful dining experience. His attentiveness, professionalism, and friendly attitude truly stood out. He anticipated our needs before we even had to ask and made us feel genuinely welcomed throughout our meal. Exceptional service like his makes all the difference. We highly recommend Carlos and look forward to returning!

Emily lunardo

Ava Cancun is a great resort and a must visit in Cancun. It's close to the airport but feels like you're totally separate from the world - it is its own mini city! We stayed for a week and loved every minute of it. The food is great and the service is impeccable, especially the poolside service. All the servers are kind, helpful, and very attentive. The nightly shows are very entertaining and great for the whole family. We especially loved the magician and the LED show. Everyday at 2pm I took part in the poolside art classes and they were a great way to get out of the sun for a bit while creating a memorable souvenir. Honourable mention to the entertainment staff, I don't know all their names but huge shout-out to Samantha who is truly an ANGEL! Myself and my kids love her. She really made our stay memorable. We also love Tony, Issac, and Alex. I'm sorry if I didn't mention everyone's name but they are an amazing team! Anyways, of you're looking for a hotel in Cancun, Ava is IT! You won't regret it.

bharathi e

We had an amazing time at Ava Cancun. I booked online and had used the app to pre-check in. The resort itself is beautiful, well maintained and clean. The views from the room were unobstructed. Every aspect of the design, entertainment, food seems to be be well thought of. I chose this place because I liked the kid-friendliness. The kids pool, Ava kids, kids bowling were all very entertaining and safe for the kids. The staff everywhere do an amazing job with service-poolside, cafes, restaurants etc. Every morning you could watch from your rooms, the seaweed being cleaned. The beaches were very clean when we visited. I had no issues booking hotel reservations on the app for every night too. The food was really good and all restaurants also had a kids menu. I would highly recommend and would definitely go back here again. I hope the quality of the place and service only gets better.

Kimberly Merton

AVA Cancun Review We recently stayed at AVA Cancun in a Friends & Family Oceanfront Suite, and overall our trip had many wonderful moments, beautiful views, and some truly outstanding staff members who made us feel cared for. The resort itself is visually impressive. The lobby and common areas are beautiful, the oceanfront views from our suite were lovely, and the pool areas gave us plenty of places to relax as a family. We especially enjoyed the atmosphere in the evenings, the dining experiences, and the convenience of having so much available on property. Several team members absolutely deserve recognition. At Dez Pool, Manuel and David were fantastic bartenders, and Juan and Erick were wonderful pool attendants. Rogelio at Chez Moi took excellent care of us on two different nights. Ivan at Black Iron Steakhouse gave us great service. Fernando at Legendary breakfast was excellent, and Andy and Gaston during the Legendary presentation were kind and professional. At the coffee shop, Oscar and Aracely were standouts. Carlos at the front desk was helpful, Cristian with airport transfer was great, and Joshua and Alejandro from bell services were also excellent. These staff members were the heart of our stay, and they deserve every bit of praise. That said, there were some bumps during our stay. While AVA is a newer property, there were areas that already felt more worn than expected. Some finishes and details did not quite reflect what we anticipated from a newer luxury resort. Nothing ruined the trip, but it was noticeable enough that it stood out, especially given the branding and price point. The biggest issue involved a spa treatment for our son. He had a sunburn, so we booked what we understood to be a sun-soothe/sunburn treatment using resort credits. Instead, it appears he received a massage-type treatment with oils, and he reacted to the products used on his skin. We did report the issue. We chose not to pursue a medical evaluation through the resort, but we did hope the mistaken treatment would be reviewed and adjusted or refunded. That experience was disappointing, especially because it happened near the end of the trip. We also had an issue with our balcony door not closing one evening, which was stressful at the time, especially while trying to keep our son comfortable. Maintenance did come quickly, which we appreciated. Overall, AVA Cancun has a lot going for it: beautiful spaces, great views, good dining, and some truly exceptional employees. The staff members who helped us throughout the trip are the reason I would still speak positively about the stay. I do think communication, follow-through around service issues, spa accuracy, and upkeep of guest-facing areas could be improved. A beautiful resort with some fantastic people, but for a newer luxury property, I expected a little more polish and stronger problem resolution.

Ramiro Cardenas

Javier was so amazing and very attentive. Everything we ordered was amazing and he recommended a handful of dishes for me to try since I’m lactose intolerant. Overall a great experience and awesome atmosphere. For the spa Rosa Del Carmen was amazing and so kind she did a 80min massage and a 80min facial and it was so relaxing. I highly recommend her services if you come to the spa!