Universal Terra Luna Resort

Maria Flores Ramirez

The personal check-in was really helpful, and they always made sure we were comfortable. We loved the food and beverages; there were enough options for us to try something different every day, and everything was delicious. My daughter especially loved the chocolate pancakes for breakfast. We enjoyed relaxing by the pool and in the hot tub after long days at the parks. My kids loved the roomit was clean , and the beds were comfortable. Overall, we truly enjoyed our stay at Terra Luna.

Hermes Javier Marrero Gonzalez

This is a very nice hotel, the receptionists were always a delight, all of them. Would love a restaurant inside of the building but the area has plenty of restaurants nearby. The room was perfect, very clean and comfortable. I normally don't rest well at hotels but it wasn't the case this time. The pool is clean and big but I would love a deeper part in it. The shuttle to the Volcano bay was great, clean, fast and on time. I totally recommend this hotel to anyone. The outside of the building was something completely out of the ordinary.

Katrina Alvarez-Hyman

Great place. They tried at every turn to make your stay a memorable one. The rooms were the size to expect. They do not offer roll out beds for safety but have a sofa for 1 or chair (not lazy boy type) upon request. The pool, gym, arcade room, and amazing food in the cafe and market shop were just the best compliment. I will definitely be returning for that quick and amazing bus service too. Incredible staff dedicated to a great stay for everyone. Highly recommend this place.

Dr. George Cioffi

We were genuinely disappointed with this stay, especially considering the price — over $200 per night plus parking. At that rate, I expected a noticeably higher level of comfort and quality. The food was extremely underwhelming and honestly felt more like a high school cafeteria than a resort dining experience. The bathroom toiletries were very basic, and the bed was uncomfortable, making it difficult to rest well. The most frustrating issue, however, was the air conditioning system. We were told it operates on a motion sensor and “senses when you are in the room.” Despite reporting that the room was not cooling adequately at night, we were given the same explanation. When you turn off the lights and go to sleep, there is naturally no movement — and as a result, the room became warm. I spent four nights waking up sweating, which significantly impacted my comfort and overall stay. I understand energy efficiency is important, but it should never come at the expense of a guest’s ability to sleep comfortably. For the price paid, this experience did not meet expectations. I hope management seriously reviews both the A/C system and how guest concerns are addressed

Shikha Sinha

We spent 4 days, 3 nights at the hotel. It is such a pretty multi colored tiles hotel. It is inviting to the eyes and a breakaway from the monotony of hotels. It is a budget hotel, but exceeds expectations. The lobby is spacious and nice. The staff are warm and welcoming. They have a marketplace, a bar area and a merchandise place in the lobby. There is a vacation planning desk and a luggage desk in the lobby as well. The rooms are clean and themed on space. However, housekeeping happens every alternate day. The rooms have a mini fridge, a smart TV, hair dryer and standard beds. They provide shampoo conditioner, face soaps, but no shower gel and moisturizer- make sure you carry your own. The pool is nice too. The luggage service area also helps charge your electric scooters overnight, other than storing your luggage. Staff are polite and welcoming. They are knowledgeable too if you need help with planning your days at the theme park.