Universal Terra Luna Resort

Theresa Hansen

We had an excellent experience for our two night stay at the hotel. The location was convenient for our event at the Orange County Convention Center. Staff were friendly and professional. The room was clean, spacious, and we had a great view of EPIC Universe. The food in the hotel restaurant was not only good tasting, but a good value. The lobby bar has some great cocktails. We even took advantage of the in-room dining twice. The pool has a hot tub, life jackets, and lifeguards - and a fire pit area. I also liked that it was not a big as some of the other value resorts, so it didn’t feel too crowded. I would absolutely return to this resort. It exceeded my expectations.

P Cort

Our stay at Universal Terra Luna Resort started off on a positive note. The Hispanic gentleman helping with luggage was outstanding. He was friendly, welcoming, and even walked to our car to help load our luggage onto the cart. He made a great first impression. Unfortunately, the rest of our experience didn't live up to that. At check-in, the employee assisting me spoke so softly that I could barely hear her over the loud lobby music and crowd. I mentioned several times that I couldn't hear her, but instead of speaking louder, she simply replied, "I know," and continued talking quietly. She quickly handed me our room keys, rushed through the process, and sent me to another desk to pick up our Universal tickets. At the ticket desk, there were four employees standing around chatting. When I walked up, no one acknowledged me at first, and I felt like I was interrupting their conversation. The employee who eventually helped me even joined in the personal conversation while assisting me. It was very unprofessional. She printed our paper tickets but never offered ticket lanyards, which would have been extremely helpful since it rained so much during our visit. When I asked where to park, I again felt like I was bothering her. While we were at the parks, I received a text saying I needed to return to the hotel to leave a credit card on file for the room deposit. It was obvious this had been missed during check-in. We returned to the hotel, provided the credit card, and also paid for parking. One bright spot was the café. The food was good, service was quick, and we really enjoyed the burgers and pizza. The following day, we returned from the parks around midday to shower and rest, only to discover that none of our four room keys worked. We had to go all the way back down from the fifth floor to the front desk. The employee, Tyler reset all of our keys, but then asked me for a credit card on file again—even though I had already provided it the day before. This showed another lack of communication between staff members. Fortunately, the new room keys worked. The resort buses were excellent and made transportation to the parks easy. However, the overall customer service left a lot to be desired. There seemed to be poor communication between employees, and several staff members made us feel like we were inconveniencing them simply by asking normal questions. The resort itself has potential, it is very pretty and clean but based on our experience, the customer service needs significant improvement. Unfortunately, by the end of our stay, we were simply ready to go home.

Vladimir Atehortúa

Terra Luna is now my favorite Orlando Resort. I just did a split vacation : 1 week Terra Luna and 1 week Pop Century. Terra Luna is much, much better. It's not only newer, but rooms are larger, comfier, better designed, and overall nicer. There's little things like short walking distance to the omega cafe (making refilling the refillable mug much simpler to do than at the large Disney Resorts), 6! elevators, all walking done indoors (if it rains it's a non-issue to go eat), the view of Epic fireworks at 9pm from the room's window, the fantastic variety of drinks at the Coca-Cola freestyle stations (making the refillable mug a better value than Disney's), the restaurant menu having enough variety for a week long trip, the hot "to go" options at the omega market, even the rotating door design that keeps people entering from running into people leaving, all the little things add up to make a superior experience. Crucially, transportation to and from Epic/IOA/USF/VB being fast, comfortable and flawless (compared to the terrible lines I endured to board/transfer the Disney Skyliner at peak times, including collapse after park closing that got us sent late via bus from Caribbean to Pop). After staying at Terra Luna, my stay at Pop wasn't as gratifying, specially when transportation repeatedly becomes an issues big enough at Disney resorts to influence your plans. The simplicity of booking a vacation package was also a Plus for me: no complex "need a superior room to not be a mile away from the lobby", simple "all parks unlimited" tickets instead of complex monetizing "one park/hopper/water/etc" options. I can confidently say Terra Luna is better than all Disney Value resorts, and by a good margin. I don't see myself staying again at a Disney Value resort. Not even a Skyliner moderate. I'm a big Disney fan but If I'm lucky enough to return to Orlando (for me it's an international trip) I'm more likely to stay at Terra Luna or Stella nova than in Disney property.

Chris Bingham

We had an excellent stay here. The only thing lacking was a place to hang wet clothes in the room and they actual get dry in a reasonable time. There is a fun little arcade room to hangout in for a bit. The onsite food is good too. The pool was really nice, large, and only 4ft deep which makes it easy enough for kids to walk around in and parents not to worry about a deep end.

Shikha Sinha

We spent 4 days, 3 nights at the hotel. It is such a pretty multi colored tiles hotel. It is inviting to the eyes and a breakaway from the monotony of hotels. It is a budget hotel, but exceeds expectations. The lobby is spacious and nice. The staff are warm and welcoming. They have a marketplace, a bar area and a merchandise place in the lobby. There is a vacation planning desk and a luggage desk in the lobby as well. The rooms are clean and themed on space. However, housekeeping happens every alternate day. The rooms have a mini fridge, a smart TV, hair dryer and standard beds. They provide shampoo conditioner, face soaps, but no shower gel and moisturizer- make sure you carry your own. The pool is nice too. The luggage service area also helps charge your electric scooters overnight, other than storing your luggage. Staff are polite and welcoming. They are knowledgeable too if you need help with planning your days at the theme park.