Universal Terra Luna Resort

Sarah Powell

This was a great stay for our time at universal! This was a great and inexpensive option (FL resident) to not only be close to the parks but also have early entry and transportation. That alone was worth it. Food was decent at the hotel as well. I would highly recommend this hotel or even the sister location if you don’t want to take out a loan to stay at Helios. The main advantages seem nearly the same except views and taking a shuttle to Epic. Again, early entry was EVERYTHING! Especially to Epic where every day is likely to be packed. Service was great, rooms were clean. The only thing I didn’t love which is the main complaint for most newer hotels is the fact that the ceilings and walls are paper thin. You can hear most things from other people above and around you. So if you are lucky, neighbors will be considerate. Brings earplugs just incase.

Kris Laguana

Our party checked in from December 2nd to December 6th. It was an incredible stay. Soleil, Austin and Brianna were very welcoming and personable especially with helping us choose the perfect designs for our Room Keys! (Harry Potter and Jurassic Park of course) The atmosphere was pleasant. Although we didn’t have time to use the pool, it was stunning from our view on the 7th floor. I definitely would like to point out that the gym is great! It has adequate equipment and an actual locker room with showers. Perfect for when your party is all getting ready at the same time, you can shower right after your workout! There’s sufficient elevators where you never wait long at all, unlike some hotels I’ve stayed at previously. The room’s are a bit small, but still comfortable. There is also a Universal store conveniently located in the lobby stocked with a wide array of merch and gifts! Lastly, The shuttle services are an absolute necessity and convenience! They ran smoothly and everyone was so polite!

Ayumi Artistry Studio

We stayed at Terra Luna Resort Hotel near Universal Epic Universe, and overall, it was a very convenient and comfortable stay. The hotel is new, modern, and very clean. From the lobby to the rooms and common areas, everything felt well designed and well maintained. The staff were friendly and helpful throughout our stay, which made the experience even better. One of the biggest advantages is the location. You can either take the free shuttle bus to Epic Universe and Universal Studios, or walk to Epic Universe in about ten minutes. Staying here also comes with early park access to Epic Universe, which was a great benefit. The hotel offers amenities like a gym, game room, and pool, which were nice to have after a day at the parks. Our room was simple, comfortable, and had a nice view of the pool area. Overall, Terra Luna Resort Hotel felt like a great value for how new, clean, and convenient it is. I would definitely consider staying here again, especially if visiting Epic Universe.

Samantha Garcia

My husband and I were celebrating our mini moon. Upon arrival, we were greeted kindly by hotel staff. We were lucky enough to be accommodated for an earlier check in. Our room was so nice and clean and the views to pool was our favorite. The bartender at the pool bar was very attentive and friendly. Hotel atmosphere was nice, surprisingly quiet being that there were many families, and we enjoyed the many amenities the hotel offered. Transportation to the parks was easy, seamless, and we never waited more than 5 minutes for a bus.

David Mogilewicz

When I left something in my room during checkout, I was not allowed to back to get it 5 minutes later. They said they would send somebody to look but wow, would you believe it, they didn’t find anything. It’s just like my expensive item just magically disappeared into thin air. I do not recommend going to this hotel to anyone based solely on forgotten items being claimed as their own. If they would have allowed me to go back upstairs to my room with anyone right then, this would not have happened. Even the manager told me to pound sand. Worst hotel experience ever. I will NEVER go back there again, and me being a Florida resident, my family enjoys going there and staying for a day or two just to get away. Did they offer me any compensation you ask? Of course not. Although the hotel is nice and clean, the service was revolting. Stay away!