Rosen Inn Lake Buena Vista

Michelle Luisa

I called multiple times on having no housekeeping and attempted to address with their team. I was told to "remove my dog" by one manager day 2. He was crated when not in room per their policies. No cleaning/towels again day 3. I did remove dog for 5 hours day 4 to have room cleaned as it was "full cleaning day" No service at all. Escalated issue. Property management didn't support or respond. Day 5 escalated again at desk after no cleaning. Apologies from an assistant manager with no solution. Day 6 they did services towels and 1 trash bin. Day 7 no cleaning service. Day 8 no cleaning service. Escalated again. We left day 9 with an assurance "they'll reach out no management on site". No reach out has occured and it's been multiple business days since. They got a call from my ex husband midd stay and proceeded to speak with him without my authorization or consent. He was not on the reservation. Still no contact to me as requested. He didn't know our room number intentionally then had it post speaking with them. Security "on rounds" walked past people vaping at the non-smoking pool and didn't address or stop them on 2 separate occasions. As a parent to a child with Medical needs it meant amenities were not available to all guest as policy was enforced as they desired. Restaurant on site they advertise as "take out" but actually you have to walk there, order food, prepay then return or wait for your food. When I called to place an order they hung up on me. Pros: close to outlets and Disney Cons: extremely loud esp if your on back side as it's right off 1-4 so we heard trucks and cars all night.

Jessica Roberts

I stayed from June 19th–21st and this was one of the worst hotel experiences I’ve had. The lobby looked nice at first, but once I got to my room everything changed. The room smelled bad, the bathtub was filthy, and they had a tub mat sitting in the shower which made me question how clean everything really was. There wasn’t even a fitted sheet properly on the bed. Saturday morning I woke up and found a roach on the shower curtain. On top of that, I almost hurt my toe walking into the bathroom because of how awkward and unsafe the bathroom door setup is. The shower itself was another issue—I almost slipped and fell twice because the tub sits higher than the bathroom floor, making it feel unsafe getting in and out. To make things worse, on my last day the elevator was broken and I was staying on the 3rd floor while carrying a lot of bags down. Garbage cans were overflowing, the entire hotel had an unpleasant smell, and breakfast wasn’t even included—you had to pay extra. They did offer to move our room, but by that point we already had everything unpacked and honestly, the room should have been clean and ready before guests check in. I’ve worked in hotels for years and I’ve never experienced conditions like this. For the price paid, this stay did not live up to expectations at all. I would not stay here again and would not recommend it

Lauren C

We stayed here for two weeks 2-17th of June and it was great , great location for the parks , shops close by , pool area great everything you need either right at the hotel or not far away in a shop! everyone was so friendly and welcoming especially our server at breakfast Jill what a lovely lady who was so kind to us all she had so much time for my 5yr old daughter and my baby (thanks for all the oranges!) enjoyed listening to her stories every morning she is a credit to your hotel. We will be back!! Hopefully in the next few years. Thanks so much for a lovely stay we won’t forget. Lauren , Judd , Scarlett and Emily Xxxx

Brittany Stevens

We stayed recently in mid-to late June. The staff is super friendly and so helpful! They were able to help with early check in. The room however was not the best but I figured for the price we couldn’t beat it. The drawers in the room have obviously not been cleaned and were dirty. The first two days we did see some baby roaches. The pool area was nice! However my child did fall in the splash pad, and managed to get a staph infection from that fall in the splash pad. Anywho would I stay here again? Probably not.

Adrianna Swanson

Overall, everything's been OK and for the right price I might stay again, with my husband. The rooms were decently appointed and were clean but they were damp despite ensuring the air was turned cold/running. The pillows were nice! I'm traveling alone with my three young daughters and the housekeeper said they were sexy, which made me very uncomfortable and the verbally told another housekeeper what room we were in. As well as at the gate, the security person said they were beautiful. I get being nice, and I get cultural differences, but it made me pretty uncomfortable considering I'm a woman traveling with 3 young girls. Lastly, we were sooo excited for the splash pad but it wasn't working the first day. It was working the second day, but only partially and then turned off at 8 though it says open until 10. The splash zone really is the selling point of this property, in my opinion, and they need to address that. Lastly, they have no luggage carts which just isn't convenient.