Aloft Orlando International Drive

Alexander Higgs

Kendwine At the was super professional and help when I had situation with my room. Every time I pass by to attend my conference meeting she’s always pleasant & super informative. I have watched her with other guest so I experienced her kind & justice nature as she address all hotel guest. I normally don’t write comments but after a week of being a guest I been touched by her presence & swift decisive decision making.

Denisha Langston

Had a great stay there. The rooms were clean-ish. I would say the floors had some hair strands down there but nothing else I noticed. The staff downstairs was amazing…very personable and welcoming! We went there for spring break mainly because they advertised a splash pad which we thought would be perfect for our toddlers but apparently it hasn’t been working in months.

Brandon Ritenour

I’m extremely disappointed with the check-in experience at this hotel. I arrived at the scheduled check-in time and ended up waiting nearly two hours because my room was “still being cleaned.” What made it worse was the complete lack of effort from staff—no real apology, no updates, and no attempt to make things right with any kind of compensation like a drink voucher or late checkout. I understand that delays can happen, but leaving guests waiting for hours with no communication or solution is unacceptable. If rooms aren’t ready on time, the hotel should be proactive and take responsibility for the inconvenience. This experience got our stay off to a terrible start, and it’s clear that guest service is not a priority here. I would not recommend staying at this hotel

Yan L

I am a loyal Marriott guest and member and have consistently had positive experiences with Aloft properties which is why I want to share both the strengths and concerns from this stay at Aloft I-Drive. My family and I arrived at approximately 3:00 AM after significant travel delays with two toddlers. Rickys at the front desk provided exceptional service — he was empathetic, welcoming, and offered us a one hour late checkout given the circumstances, which we greatly appreciated and accepted. The following day, however, we received a noon call from Sara stating checkout time had passed and we would need to pay for another night. I explained the arrangement made at check-in, but she responded in a dismissive and rude manner, indicating Rickys could not “possibly” authorize that accommodation, implying that I was not being truthful. I even suggested that she call him but she just continued being rude and dismissive. Guests should not be placed in the middle of internal policy or communication discrepancies, particularly when an offer was made by hotel staff in good faith. The tone of the interaction was disappointing and inconsistent with Marriott’s usual hospitality standards. We requested to speak with a manager, and Rafael demonstrated exactly the level of professionalism I associate with the Marriott brand. He listened carefully, understood our perspective, and resolved the situation appropriately. His leadership, along with Ricky’s compassion, is the reason this rating is 4.5 stars rather than significantly lower. I remain a loyal Marriott guest, and I share this feedback constructively. Based on my experience — and similar comments noted in other reviews — additional customer service training or coaching for Sara may be beneficial to ensure consistency with Marriott’s service standards. Thanks again to Rafael and Rickys for saving the day and frankly, our experience.

Carlos Gutierrez

I brought my family to Epic Orlando Park and the ladies at the Aloft by Marriott Orlando at SeaWorld literally put a smile on my face when we walked in from a long drive. As a Father those details make a HUGE DIFFERENCE, Thank You Ms. Kendwine and Ms. Devona you ladies make such a great team and my Family along with all the guest I’m sure appreciate it. The hotel is so nice too, love all the fun amenities for the kids and Big Kids lol. Thank you 🙏🏽 we will definitely come back :-)