DoubleTree by Hilton Hotel at the Entrance to Universal Orlando

Robyn Nussbaum

We had a great stay over New Years. This is THE place to stay if you are visiting Universal, but you want to save a few bucks from staying on the theme park property. It’s about a 20 minute walk to the park entrance and there is a pedestrian bridge that goes over the highway, so it was very safe. They also have a Universal desk and they helped us print our park tickets and book a bus to Epic. If you are going to Epic, you need to make a reservation for the bus the day before you plan to go (and best to do it in the morning before you leave). The onsite restaurants are expensive and we didn’t eat at them. If you want to get breakfast before going to the parks, I would recommend door dashing chick fil a or something. Our room was very comfortable. I have chronic back issues, but slept great in the bed. There were issues with the elevator during our stay and we were on the 15th floor, but that was the only issue. Staff were very friendly and helpful. I would definitely stay here the next time I go to Universal.

Paul Alexander

I am a Hilton Diamond Member. I reserved one night at this Hilton property as I attended a conference that was held in the property's convention center. Room....the desk has NO POWER OUTLETS. Not a single AC or USB outlet. The desk also has no lamp. What is the point of having a desk and chair??? The room phone had no ability to contact the front desk. There is no "Front Desk" speed dial button on the room phone. I dialed "0" a dozen time and no one picked up. The Outdoor Patio....EVERY SINGLE CHAIR, and there are three different styles of chairs, felt like you were sitting on a piece of plywood. The very large lobby area has the feel of a Soviet era hotel. Sparse and cold. I have had better Hilton Hotel experiences at the lower end Hampton Inns. The staff here was very nice. The property needs a MAJOR facelift. Won't ever book this Hilton property again.

Shaun Sanders

Nice rooms and great location, if you can get a higher floor the views are spectacular. This property is an older property, listed online as being built in 1974, however, they have done a great job with renovations and making it modern. I was here for three nights for a business meeting. My room was crisp, cool and smelled great. The elevators are fast Definitely be aware of the parking charge, $33 plus tax per night Restaurants within walking distance from the hotel include Miller's, KPot, Kobe, and Burger King

Aryanna Barreto

This was such a beautiful hotel. If you’re traveling to Universal Studios definitely stay here! Very close to many attractions and restaurants. There’s also a ginormous heated pool and a hot tub which was a huge plus. BIG SHOUT OUT TO MORGAN. She works the front desk & was so helpful, patient, kind, and accommodating. She gave the best customer service I’ve ever received from any hotel.

Jennifer Gelow

We got a single room, requested to upgrade if possible. They gave us an longer room, same rate but no view of the park. Not a big deal. The room itelsef had duck tape on the mirror and loosing fixtures making it hard to turn the knobs for water. Our youngest got sick at night. Requested housekeeping to help with the mess. They sent new towels and said they'd be right back. Never came back. We ended up cleaning the floor ourselves and spent the night in a room that smelled like bile. When we went the front desk the next day the only thing they said is they would speak to the head housekeeper.