Wyndham Lake Buena Vista Disney Springs Resort Area

Joshua

Worst hotel experience in over 25 years of travel. First, don't go before 4 pm expecting to get in your room early. The reason is simple. Every employee from the cleaning staff is on their phone instead of working. I have never had to step around so many cleaning carts in the middle of the hallway while the housekeeping is staring at their phone. They have 4 elevators (3 working that day)that everytime I got on one there was staff stopping at every floor. I understand people have to work, but I never saw anybody work. Don't try to compare them to Disney property's, the manager there is proud to point out they are "not Disney" I agree disney would try to make a paying customer happy. I have never seen so many people in the lobby waiting on a rom for hours. Also don't forget the almost 80 dollars for parking and resort fees you will pay for this hotel.

Jaidyn Wesley

The experience was not what I was hoping for from a 4 star resort. I never write reviews, I simply don’t care enough to but this one needs a review. I was here for a conference and while I named other things I didn’t like, the biggest thing was the power had gone out. Multiple times. I am a type one diabetic, and have medication that needs to be cold at all times. I asked the hotel desk if there was something they, and I could do to keep my medication safe. There wasn’t anything helpful they offered. They offered me to get ice from one of the machines (only a few in the whole hotel that worked) and that it was all they could offer. The conference room was told that we would be accommodated with fans and that it would be fixed immediately. That was a false statement, as their fix was getting a couple box fans for a room that held 240 participants. On the top floor. The staff was nice, and tried their best and the location was perfect. I believe for a hotel that’s over $1200 for the I expected something better.

kirsty palmer

The staff were friendly, but I want to warn other visitors—especially if you’re only in Orlando for a short time—not to be tempted by the “discounted tickets” offer at the sales desk in the hotel reception. When we checked in, we were offered discounted Universal tickets in exchange for attending what was described as a short resort tour lasting no more than two hours. We explained that we only had one full day in Orlando, as we were visiting the US for the World Cup and travelling on to Miami. We were assured it would be quick and that we’d still have plenty of time to enjoy Universal. Unfortunately, that was not the case. The “tour” turned into a high-pressure “holiday ownership” sales presentation that lasted almost four hours. We spent the entire time trying to politely decline repeated sales pitches for something we had no interest in purchasing, and they kept delaying us by saying our “gift” (tickets that we purchased!!) were still “processing” buying themselves more time to convince us to sign up to their scheme. Had we known the true length and nature of the presentation, we would have happily paid full price for our Universal tickets. Instead, we lost four hours of the only full day we had in Orlando and didn’t arrive at Universal until after midday. Our room was also quite damp, and the TV didn’t work during our stay. My advice to future guests: if you’re on a short trip and value your time, don’t fall for the discounted ticket offer. What sounds like a quick tour can end up taking a large chunk of your day. For a first visit to Orlando, this was a very disappointing experience.

Boutique Di Vox

The hotel staff were very friendly and helpful. They provided a crib for our baby immediately after we requested one, and when we were accidentally given a room with the wrong bed configuration, they quickly moved us to another room without any issues. The pool was nice and clean, and the hotel provided pool towels, which was very convenient. The towels were a bit worn, but we appreciated that they were available. Unfortunately, there were several things that made our stay disappointing. The pillows were extremely high and very firm, making it almost impossible to get a comfortable night’s sleep. Our first room on the 9th floor also had cockroaches. After moving to a room a few floors higher, we didn’t see any more, but it was still an unpleasant experience. The biggest disappointment was the unexpected extra charges at check-in. We were charged $30 per day for parking and another $40 per day in additional hotel fees. For a two-night stay, that added over $170before taxes. We only stayed for two nights and decided not to extend our stay because of these unexpected costs. Way to hide your fees outside of normal room prices. Overall, the staff did a great job, but the hidden fees, the cockroaches in the first room, and the uncomfortable pillows significantly affected our experience. Will not stay here again!!

Yulanda Shellman

The resort is beautifully maintained and perfectly situated for exploring fun activities. Every food spot on-site served delicious meals with friendly service. This was a lovely staycation for my husband and me, and we truly cherished the quality time together. You’re sure to have a wonderful experience and won’t regret choosing this place.