Holiday Inn and Suites Across from Universal Orlando

Suzanne Turner

We had a great stay and would absolutely stay here again. From the moment we pulled up, the hotel looked clean, modern, and well-maintained. We were greeted upon arrival, and the front desk staff was friendly and efficient, making check-in quick and easy. The lobby is beautiful and creates a great first impression. Our room was clean, spacious, and comfortable. The bed was very comfortable, and there was plenty of room to spread out our belongings. The bathroom had limited sink space, but it wasn't an issue because there was plenty of other space in the room for toiletries and personal items. The hotel offers a complimentary shuttle to Universal, and all the details and schedules were provided during check-in, which made transportation simple and convenient. Every employee we interacted with throughout our stay was friendly, welcoming, and helpful. My only minor critique would be that the shower pressure was a little low, but it still worked perfectly fine. On the plus side, I absolutely loved the complimentary shampoo, conditioner, and body wash provided in the room. Overall, this was an excellent stay. The hotel was clean, comfortable, convenient, and staffed by wonderful people. I would definitely recommend it to others and would not hesitate to stay here again.

Zach Strong

A perfect stay from start to finish! The property and rooms were great, but the exceptional staff stole the show. Kudos to Jalicia’s front desk team, the flawless housekeeping crew, and the friendly engineering team who quickly handled a minor room issue. It’s a solid choice and incredibly convenient to Universal. Will definitely be back next time I’m in town!

Phillip S

I stay at Marriott properties frequently throughout the country, and I can confidently say that the staff at this location truly stand out. Their commitment to hospitality made my stay exceptional from start to finish. A special thank you to Quiana, the manager, whose kindness and professionalism left a lasting impression. I would also like to recognize Aaliyah in the café, who greeted me each morning with a smile and a wonderful attitude, making every day start on a positive note. Jonathan Chapman, consistently prepared my coffee perfectly and provided excellent service throughout my stay. The entire team contributed to a welcoming and enjoyable experience, and I greatly appreciated their dedication to guest satisfaction. My only suggestion for improvement would be to expand the breakfast options for guests with gluten-free dietary needs. Many Marriott properties offer gluten-free muffins or similar items, and having those available here would make an already outstanding experience even better. Overall, I had a fantastic stay and would gladly return. Thank you to the entire team for making my visit so memorable.

Chris

This Courtyard by Marriott has clearly just undergone a full remodel, and it shows everywhere. From the moment I checked in, the experience was top-tier. I was thanked for my Titanium Elite status and pleasantly surprised with an upgrade to a spacious 2-bed suite, along with a 4pm late checkout, which was greatly appreciated. The room felt completely brand new: new carpet, modern furniture, fresh drawers, and extremely comfortable beds and pillows. The layout was roomy and well thought out, making it easy to relax or get work done. Everything was spotless and had that “new hotel” feel. Housekeeping was excellent. The room was refreshed daily with clean towels and fresh sheets, which isn’t always guaranteed anymore, so that really stood out. Location is another huge plus. The hotel is walking distance to Universal, and they also offer free shuttle service, making it incredibly convenient whether you’re visiting the parks or just nearby attractions. Overall, this was an outstanding stay modern, clean, comfortable, and well-run. Between the upgrade, service, and location, this hotel easily earns 5 stars, and I would absolutely recommend it to anyone visiting the area. I’ll definitely be back.

Eddie Hines

I would have given this hotel a higher rating based on the service I received from Kenya. She was outstanding and willing to assist my family and I with accommodations. I requested a wheelchair accessible room however the room wasn't. Kenya located an accessible room however it didn't have the two bedrooms I requested. She also found a room across the hall for my daughter and granddaughter. Unfortunately we stayed in the two bedroom suite that was accessible just so we could be together for this vacation.