Hilton Vacation Club Aqua Sol Orlando West

Francisco Pacheco

The resort is good overall, and the pool is excellent for kids. However, I don't understand why there is an additional charge for the amenities and other resort fees. I also had an issue with the air conditioning in my room. I called the front desk for assistance, but no one came to address the problem during my stay. Overall, the property has good potential, but I believe it could benefit from better maintenance and a more responsive guest service team.

Jory Beer

Subject: Formal Complaint – Safety Hazards, Misrepresented Amenities, and Multiple Maintenance Failures During Stay I am submitting a formal complaint regarding our stay at your resort, which has been significantly impacted by safety hazards, undisclosed construction, non-functional amenities, and multiple maintenance failures within our unit. We chose this resort expecting a relaxing family stay, however our experience has been extremely disappointing and, in some instances, concerning from a safety standpoint. The following issues occurred during our stay: • On our first day at the resort, a large piece of metal soffit material blew off the roof during construction and nearly struck us. This was extremely alarming and represents a serious safety concern. • Our initial room was surrounded by active construction and renovation work that was not clearly disclosed at the time of booking. The area had construction materials, dust, and significant visual disruption. • We requested to move rooms due to the construction environment and were relocated. Unfortunately, the replacement unit also had multiple maintenance issues. • The upstairs bathtub does not properly fill. • The downstairs toilet is leaking. • The coffee machine in the unit is broken. • Lighting in our son’s room was not functioning, requiring us to unscrew bulbs to troubleshoot the issue. • Several electrical outlets in the unit do not work. • We requested additional blankets and were told they would be provided immediately, but they were never delivered. • We waited two days to receive replacement towels. • Resort BBQ facilities were largely unusable. We waited over an hour for staff to assist with lighting a grill only to be told that many of the BBQs had no gas. We were directed to another BBQ area across the resort where we waited an additional 45 minutes for a lighter, only to discover that half the burners did not work and the control knobs were broken, making the grill difficult to use safely. • One of the resort pools was closed during our stay, and shortly after arrival the waterslide was also closed. • Renovation work and construction were ongoing across the property, which significantly affected the experience and atmosphere of the resort. In addition to the above issues, staff interactions were extremely disappointing. When these concerns were raised with resort staff, they were largely dismissed rather than addressed in a helpful or solution-focused manner. Given the number of maintenance failures, safety concerns, unavailable amenities, and undisclosed construction impacting the property, the experience did not match what was advertised or expected when booking. We paid a significant amount for this stay and believe it is reasonable to request that this situation be reviewed by management and that appropriate compensation be considered. I ask that resort management review this complaint and respond with a proposed resolution. Thank you for your time and attention to this matter. I look forward to your response. Sincerely, Jory Beer

Lindsay Rogers

This is our first night! The service has been great especially the front desk staff! Our biggest "complaint" is that our room is older looking and the decor is not modern. The TV is fuzzy with no streaming services etc. It is very spacious and clean! I can't wait to see it once it is updated, I am a little sad we didn't get the updated rooms. But can't complain too much. Just wanted to leave an honest review. If you are looking for new and modern this is not your place.

Grace McNabb

We recently enjoyed a lovely family stay at Aqua Sol from February 7–10, 2026, and overall it was a very enjoyable experience. The resort is set in a great, quiet location with wonderful amenities. Our family loved spending the days at the water park, relaxing in the main pool and hot tub in the evenings, enjoying lunch at the on-site poolside grill, and having fun with activities like mini putt and bean bag toss. There was truly something for everyone. Arrival and check-in were seamless, with easy access to both the property and the apartment, which made settling in stress-free. The kitchen was well stocked with dishes, cups, mugs, and silverware—perfectly suitable for our stay. That said, a few additional serving bowls and an extra frying pan would be a helpful addition, as there was only one pan available, which could make preparing a full breakfast a bit challenging. The apartment itself was very clean, with only minor wear and tear noted. As a guest services specialist in Niagara, Ontario, I completely understand this and it did not detract from our stay in any way. Lastly, the team truly stood out—every staff member we interacted with, from the front desk to pool service, arcade, restaurant, housekeeping, and the art studio, was absolutely fabulous and welcoming. Overall, our stay was very enjoyable, and we would happily return with our family in the future.

Crystal Phippen

We are a family of 6 traveling with a time share. The rooms were nice. We absolutely love the full suite w laundry. One thing I would say is to bring closed your shoes if you want the most options. I missed out on bikes, gym, and paddle boat because I forgot 😢 Kids 8-14 loved the water park and pool options. We used the activity resources as well.