Park Hyatt Marrakech

Shelby Owusu-Dapaah

Absolutely blown away by this hotel. Cannot wait to visit again. The service was exceptional and our suite gorgeous. This is a brand new hotel and the design/decor is breathtaking. I’ve never visited a hotel with as much attention to detail and hospitality like this. Definition of luxury. Badr, Saad and Hamza (among others) made our experience that much better. They consistently took care of us and made us feel right at home. For example, the staff set the table every time we ordered room service, drove us to/from our suite on golf carts at any/all hours of the day, offered great goodies for turn down service, arranged taxis and shuttles, and gave us delicious (free) breakfast/refreshments every morning. There is also an indoor pool, hot tub, sauna and gym that we took full advantage of, especially since Jan is chilly. The only “negative” is that the location is a little far outside of the main city so expect a 15-25 min drive wherever you go. Not a major issue, but was a consideration when we planned our days. Five star experience and again, can’t wait to return.

D Shah

This hotel is beautiful and the staff very helpful. At breakfast, Saad is fantastic! So thoughtful and remembers your preferences so you feel very much at home. Zakkaria is also superb and provides great service with a smile. The spa staff are all very friendly. Nouhaila on reception was very professional and patient when we first arrived as we talked through so many treatments! In terms of treatments, you have to have the hammam and massage from Haja - she is one of the best massage therapists I have had (and I’ve had a few!) Excellent technique, very professional, considerate and I would highly recommend! My daughter had Mina who was also excellent with her hammam and massage. Finally, we spent a lot of time in the gym (we had a few rainy days!) and it is well equipped with good views of the golf course. Ali, the gym instructor was helpful and chatty and it was fun getting to know him. Always handy with helpful tips. Being vegetarian, the hotel did not have that many options but if you asked, they could accommodate some options and were happy to do so. Overall, would recommend as a chilled break with great spa, great service and and beautiful views of the Atlas mountains.

Hamza Aljamaan

Lovely stay overall. The property is beautiful and unique, though a bit far from the city center. The spa experience could be improved—maintenance and hygiene need more attention, as towels were often missing at the gym, soap was unavailable in the toilets, and there was an unpleasant smell. Other than that, special thanks to the wonderful team. The concierge, Rafiq, truly made our stay unique with his exceptional attention and care. The breakfast team was excellent in delivery and warmth—special mention to Younes and Saad for their outstanding service.

Mehdi Sijelmassi

Exceptional experience. The facilities are world class, the service is fantastic, and it was overall an amazing experience. Youness showed us incredible hospitality, making us feel so welcome and remembering our breakfast order every day. The staff greets you with a smile on their face every day and does their best to make you feel welcome. The only thing to note is that it is located outside of the city - so you’ll need to take a taxi into and out of the city each day - budget around 250 MAD for that.

Sofia Costa

We don’t usually like spending much time on our hotels on holiday, but this hotel was so incredible & special that it was hard to leave!! It truly was paradise. The service was exceptional, every single member of staff made us feel cared for and genuinely valued. From the moment we arrived, we were greeted so warmly and made to feel instantly welcome. The staff couldn’t have been more polite and attentive, they walked us through the grand building, which was absolutely stunning, filled with modern yet unique decor that felt luxurious but full of personality. We were seated for check-in and offered a delicious welcome drink, which set the tone for what turned out to be one of the best hotel experiences we’ve ever had. The food was incredible, and the cocktails were even better (highly recommend the Purple Haze — it was unreal!). Having free access to the spa was such a lovely touch, and I treated myself to a back, neck, and shoulders massage that was hands down the best I’ve ever had. Our room was huge and beautifully designed, with so many thoughtful touches, a Japanese heated toilet seat, a fully stocked complimentary mini bar, a large terrace, and the comfiest bed ever with blackout blinds for the best night’s sleep. It was so peaceful and quiet; we woke up every morning feeling completely rested. Even the little details were so well thought out, the pool tiles didn’t get hot in the sun (a lifesaver for your feet in the heat!), the staff always had towels ready for us, greeted us with a smile every day, and even brought complimentary mocktails while we relaxed by the pool. We truly couldn’t fault a single thing. This place went above and beyond in every way. Amazing value for the standard you get. We’ll definitely be back.