Jaal Riad Resort Marrakech

Mike Gaughan

Myself and my wife stayed at Jaal Riad Resort in early-mid November and a had a lovely stay - it was quiet at that time of the year. Staff are friendly and v helpful - Katour at the dining room (and others) tried to teach me a few words of Moroccan. The rooms were great and room service was excellent. Quite a few guests there for short Golf holidays so that looks popular. Highly recommended and just a 10-minute taxi to the Souk. The airport transfer was around 20 minutes. We would definitely go back.

sharron ramage

I am a lady travelling first time on my own; was a little bit apprehensive, however the staff have been amazing. My safety has been a priority with the staff, all excursions I booked through the concierge and I had a fantastic experience. I was collected from the hotel and brought back. The food is amazing and the staff in the restaurant were so welcoming and helpful. Chef makes the most wonderful lentil Dahl, you have to try it!. I only eat fish, there was always something at the buffet for me to have. A young lady, Julian, is so lovely. She will pop by and have a chat, which i have to say makes you feel included and not forgotten because you are alone visitor. Would definitely recommend staying here Room is lovely, and always clean. No issues with towels being changed.

Earl Ellington

The staff are so Very attentive. Aimen Julien and Rania at front of desk , always eager to help. Their advice has become legendary. The organised events are of a high standard. West End levels of professionalism. All in all a great Cultural experience.

Tracy Docherty

A magnificent stunning and luxurious hotel. The attention to detail outstanding. Delicious variety of quisine and every beautiful member of staff caring, helpful, diligent, the most incredible hosts who go above and beyond and definitively deliver exceptional service . Thanks to Jaal RIad resort my son and I had a holiday that dreams are made of and I highly reccomend this magnificent hotel where attention to detail and customer satisfaction is second to none. The amenities. The location fabulous. To all the wonderful staff at Jaal Riad I will forever be thankful to everyone of you and will see you all again in February. Thankyou. May I add the location is perfect also simply perfect. A FIve star hotel with FIVE STAR STAFF ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

Denise Martin-laurie

We were on an all-inclusive package, with access to three restaurants. Unfortunately, the main restaurant was very disappointing – food that should have been hot was consistently cold. The Italian restaurant was excellent, however many menu options required an additional service charge, which felt inappropriate for an all-inclusive stay. Only allow to use once during a weeks stay. We booked the Moroccan restaurant for Christmas Day at the same time as booking the Italian restaurant. When we arrived at our booked time, we were told we had no reservation. I explained that both restaurants had been booked together. After the waiter spoke to the manager, we were told there were no tables available, despite the restaurant later being half empty. After almost an hour and intervention from another manager, we were finally given a table. As a vegetarian, I ordered a lentil dish, which arrived with half a chicken breast placed on top — completely unacceptable. Due to poor weather, we chose to use the indoor pool, only to be told it cost £20 per person for just 20 minutes, which felt excessive for a supposed five-star, all-inclusive resort. The communal areas of the hotel were very cold, including during evening entertainment. The singer performing was wearing a coat while singing sitting behind a laptop, which reflected the lack of atmosphere and comfort. We asked about extending our room on the final day, but were told this could not be confirmed until the morning of departure as the hotel was supposedly full. However, several staff members later advised us that the hotel was actually half empty, highlighting a clear lack of consistency and honesty. Although the resort is rated five-star, unfortunately I cannot agree with this rating. Staff frequently gave conflicting information, and overall service was poor. Overall, this was a very disappointing experience, and not one I would expect from a hotel of this rating.