Hilton Orlando Buena Vista Palace Disney Springs Area

exsthree

We stayed at the Palace from 11/13-11/17. Our rooms were clean and had everything we needed. We asked for more blankets, because we are blanket people, and they were delivered to our room within 5 minutes. The buses to Disney theme parks were clean and the drivers were very nice and always on time. The pool area was beautiful and easy to access. The Shades restaurant had generous portions and the food was delicious. Everyone was so nice and the hotel and grounds were beautiful. I will definitely stay here again in the future!!!

Paula Boyar

Here’s the good first - service was excellent. Issues were resolved quickly. Restaurant was good too. Here’ s the negative - thus hotel needs a refresh. The bathroom had moldy areas by the shower, There was garbage on the balcony in the spot between the tiles and the glass enclosure. Never cleaned. It is very tacky and intrusive having guys approaching us at the pool offering “free” points as long as you agree to book a future stay at a Hilton property in Orlando for a discounted rate. Be aware of the fine print. We have no intention of ever staying off site at WDW again. For us, this was just a stop on our way north, Self parking has no designated walkway. It’s really just “find your own way.” I was also surprised there were not any lifeguards at the pool offering, since there are always lots of children. This is , after all, a Disney Resort area hotel. Actually, we’re quite disappointed in this Hilton property. You should take a page out of Disney’s playbook - don’t ever approach guests at your property with these bogus offers since they’re only meant to lead to you agreeing to buy a timeshare with Hilton. Disney never does that.

Sam Yoo

**Overall:** Disappointing stay – would rate ~1/5 for cleanliness and maintenance. **Check-in / Room Condition:** • Room not properly cleaned on arrival. • Bed had visible red stains on the sheets. • Pillowcase had strong body-odor smell. • Housekeeping initially just handed me clean sheets to change the bed myself. • Front desk later had the bed remade and gave a $50 room credit. **Cleanliness / Maintenance:** • Ceiling fan covered in heavy dust. • When turned on, we were showered with dust from the fan. • Overall room condition felt neglected, not what you’d expect from a Hilton. **Noise Issues:** • Very poor sound insulation. • Neighboring room door slams so hard the walls shake whenever it opens/closes. • Difficult to rest or sleep because of constant door noise. **Food & Beverage / Marketplace:** • First-floor marketplace extremely slow service. • Guests (including us) waited 20+ minutes just for drinks. • My iced vanilla latte was served without vanilla. **Bottom Line:** • Staff tried to make amends with a room credit, but •Cleanliness, maintenance, and noise level felt far below Hilton standards and not worth the price.

Kizzy McBride

I had a great stay here! We arrived really late around 3 AMand the valet team immediately stood out for their friendliness and professionalism. Even at that hour, they were welcoming, quick to help with our luggage, and made check-in feel smooth and easy. The hotel itself was very clean and comfortable, with great amenities that made our stay even better. You can tell the staff really take pride in keeping everything well maintained. Overall, an excellent experience from start to finish. I’d definitely stay here again! 10/10!

Mary Beth HAGEN

We stayed here utilizing Hilton Points and wanted a fun, relaxing couple of days. While our room was fine, the cleaning was limited to making the bed and leaving fresh towels. We aren't messy, but had a suite and simply would have appreciated the wet bar counter to be wiped off, the floor vacuumed and the coffee/creamer replenished. The concierge was a hot mess both times we asked for help/suggestions. Since they couldn't give me a recommendation for a spa ( this property doesn’t have one), I stopped to recommend one we had found. Instead of thanking me for the suggestion, he argued with me about why the other two places he works/is associated with are the only place he will tell people. I literally had to walk away while he was still arguing instead of simply saying, "thank you for the recommendation". One bright spot was the lovely young lady that worked downstairs in the little snack shop. I'm kicking myself that I can't remember her name, but she was so pleasant and professional that if I owned a local business, I'd try to steal her away in the spot! The pool was fine and the water warm. They were kind about providing us with ice for our drinks since the one by our room was broken the entire week of our stay. Overall, this is a great property is you get a deal and don't have to pay too much. But don't expect any kind of special service. Everyone seemed as if WE(the guests) should be happy they are working there, rather than the customer service I normally expect and receive from Hilton properties. There are so many great properties in this area, so find one where they appreciate you.