Disney's Port Orleans Resort - Riverside

Kristin Arquilla

When we arrived at Port Orleans Riverside, we tried to use a keyless entry method on my phone but it wasn't working. So we had to drive over to the front desk - it is quite a large resort so walking was doable but driving is better. The front desk was so accommodating and kind. She made sure that not only did we have access to our room but she switched our room to make it more accessible for us since my younger son has mobility issues. She also made sure that each of my children received a Cool Kids Summer bag and swag. She made sure we knew about the Character meet and greet times which was such a plus for staying at this resort. I'm not sure if this is year round or it was just for the summer but being able to meet Mickey, Minnie and Donald in a smaller setting was pure magic - Donald did tell my son they were "Best Friends" and held his hand and my mom heart melted. We also took advantage of their S'mores event which was great! The rooms worked well for what we needed. I do wish the front desk had told us the cleaning schedule verbally during check in because we didn't notice the sign in our room and so our room was not cleaned after we had spent all day at the parks and came home super late to a room without clean towels or sheets - our fault for not seeing the cleaning schedule so we did need to call the front desk very late at night to get those items and they were brought down pretty quickly. The bus depots were pretty close to our room which made it easy to get Early Access to the parks. I also loved the Water Park promotion and the free round of mini golf - we took advantage of both and it was just another perk on staying at a Disney hotel vs. off site. We all had a magical time and hope to be back soon!

B H

Absolutely gorgeous resort with beautiful, clean, renovated royal rooms. Our pack n play fit perfectly between the table and dresser which made our room comfortable for our toddler. I loved the included stool so that she could reach the sink to brush her teeth! The headboards were a vibe! And a ceiling fan?! 10/10. We just absolutely fell in love with the beauty, space, and serenity of this specific location and I’m already looking at booking our next trip!! I cannot recommend this location enough!

Beth Mckeown

Port Orleans Riverside had a gorgeous decor and atmosphere. The rooms were beautiful and the beds were phenomenal. The front desk and housekeeping staff were amazing. The only thing that didn't go well was when visiting the food court, Riverside Mill. Two members of my family do not eat animal products and there were 1-2 hot options depending on the time of day. When the impossible burger was ordered, which was on two separate occasions, they had to wait 20-30 minutes to get their food. As someone who regularly cooks impossible burgers, I know they do not take that long to fully cook even when starting from frozen. I understand the plant based options are not going to be as readily available since demand is low, and may have to be cooked to order, but we are talking about a frozen pre made patty that is ready to cook and finished fully under 15 minutes. The other option that was available for dinner only it seemed was a cous cous bowl and impossible meatballs. We ordered two bowls one night and there were not enough meatballs for the two bowls so one was short 1/3 the protein of the meal. Ensuring you have an amount of meatballs that is a factor of what should be served in one dish seems easy enough. I'm not sure why they only had 5 cooked when one bowl needs 3. The service and food for the non-plant based members of our party was served quickly and tasted so good. It was a shame we couldn't eat together though, with the plant based members of my family still waiting on meals for so long after the rest of us had been served.

Tamara Cisneros

This was our second time at Port Orleans, but our first time staying in the riverside section. The property was clean, nice and what we expected. The only area I would provide feedback on is the restaurant the air-conditioning was not working and we were sat in a section of the restaurant that was right in front of the fireplace, I asked if the fireplace could be turned off the staff dismissed me and said fire does not provide much heat which was comical, and we perspired the entire time we had no idea there would not be air-conditioning. Otherwise we would have elected to eat somewhere else on property, but that information was not provided to us until we had already been 20 minutes into sitting down and ask the manager about the air-conditioning. The weight staff rarely came to our table, even though we ordered an all-you-can-eat style meal and compared to all of our other resort stays and experiences. This is by far completely different and not on brand for Disney. We have never had this type of experience before at any Disney property

Evelyn Martinez

My first time staying here and 2 days was not enough time at all to enjoy this beautiful resort. A truly nice getaway from the noisy hustle and bustle of the parks, all while staying in the Disney Bubble. I loved that it was dog friendly!! My pups had a great time sight seeing and the close proximity to Best Friends Pet Hotel was a great plus. Would definitely love to stay here again.