Sun Palace

Jen Shirley

We recently stayed here at the Sun palace and had such an amazing time! Everything was great from the food, the drinks, the atmosphere, the views and the service. Jonathan at the pool truly got everyone up and having a great time, we always enjoyed a good laugh with him around. The bar staff (Juan and Marco) were phenomenal as well. We didn't run into one staff member there that we didn't enjoy. I would highly recommend this resort if you are looking for something a little smaller and more personable experience as well as relaxing. You end up making friends with other people there on vacation as well as the staff.

Arya B.

Unfortunately, aside from the friendliness of the service staff, especially in the main restaurant, there is a great deal of criticism to be made of the management system of this hotel. The spirit and principle of the reception and customer service is geared towards selling products and services at exorbitant prices. I have never experienced anything like it in any other hotel or resort. And yet, I only stay in 5-star hotels around the world. The worst part is that the reception and sales staff have a haughty way of speaking to you, constantly emphasizing: "Our policy and high standards are such and such." Everything is done to make you spend money. My flight was canceled, so I had to change my flight and airline and arrived more than 5 hours late. Meanwhile, my friend arrived on time. Having booked a junior suite with a sea view, she was told that the room was small and had no view! Faced with this claim and the staff's eagerness, she agreed to a paid upgrade to a Honeymoon Junior Suite. Upon arrival, I noticed it was exactly the same room in size and view as the one I had booked almost two years prior, also in the Junior Suite category. After an hour of discussion and being shown several lower-category rooms, and tired after a long journey of over 16 hours, I agreed to stay in the same room with the promise of Honeymoon services: personal concierge service, aromatherapy every evening in the room (diffuser and spray on the pillows, etc.), late check-out, etc. Ultimately, we only had contact with the concierge for the first two days, and we had to call each time to have the aromatherapy activated. Having also requested a yoga mat in the room, we were charged a $100 deposit in case we left with it! Never had this problem anywhere else... even to borrow an umbrella to go outside, we received a $30 deposit email if the umbrella wasn't returned. The level of trust was so high that even for an extra charge (all-inclusive hotel), in the Italian restaurant booked through our room reservation, they came to double-check our wristband number, our ID, and asked for a signature for $24!!! I won't even mention that we were served mozzarella instead of burrata, and that the lobster served as an extra charge was dry and overcooked. Sent back to be remade because it was inedible, I ended up with gastroenteritis overnight and feeling unwell all the next day. I went to complain to customer service the following day, and instead of saying, "We're sorry for what happened to you," they told me they have a very high standard of quality. They also told me, "You don't have any allergies!" And finally, they asked me if I needed any medication… The fact that I had no allergies had been stated and signed at the beginning of our stay. Despite this, we were asked about it at the time of booking and again when ordering… there was no synchronization. Similarly, my previous stay was nowhere to be found in their system until I showed them my original booking. The departure was also quite an ordeal. Despite the various comments and complaints, especially regarding the food mishap, the only issue was getting the yoga mat back. We had asked them to come and get it, but having heard nothing, I called again. Following this, the person who came to collect our luggage called to say that the mat was in the room when we left. When I went to check out, I saw that the $100 charge was still on the bill. I reported it, and it was removed. They gave me a copy of the bill without putting it in an envelope. I asked them to put it in an envelope, and they just handed me one for me to do myself. And they claim to have the high standards of a 5-star hotel! Before our departure, another manager approached us to ask where the yoga mat was! And not to ask how our stay was. So, there's a lot to say. If you want to get ripped off and waste money on questionable quality, go to this chain. (50-80 minute massage: $380-$450, excursion: $1000) Room price: $1200/night. I have never encountered such a situation, especially with such haughty reception staff!

Jason Barton

You can’t go wrong with Palace Resorts. Sun Palace is my preference because it feels less spa-like than Le Blanc. Exceptional food and service and the pool room is awesome. They also had Tequila tastings on Tuesday while being there. Top notch A+

Sara Hansen

We went to Sun Palace on a day trip from Sunrise Moon Palace. What an amazing experience! There are not enough words to explain how amazing Danira was to us. she was hands down amazing at the pool and helped us with a personal medication delivery. She saved our day! This is the place to stay when the employees care about the guest so much. You are not a tourist here. It is home away from home. Shout out to Elizabeth, Ricky and Raul at Sunrise for setting this all up for us. Unforgettable experiences!

Olivia Culp

My husband and I took our anniversary trip here and it was phenomenal! The staff was so friendly and helpful. Some of our favorites were Eliseo and Eric at Sweet and Coffee and Karina at the Bar! The whole resort was very clean and felt very safe! We definitely plan on returning again soon!!!