Sun Palace

Page Miller

WE LOVE Sun Palace!!!! Husband and I stay there 3 to 4 times a year, considering we could travel to countless other countries and choose Sun Palace says a lot, they treat you like family why go anywhere else!! The hospitality and service is par none. Sun Palace is an All-inclusive resort on the Cancun strip. Super convenient, airport about 15 min. away. We have read reviews/heard personal stories about resorts in the Cancun area not having good food. I can assure you every meal will be excellent!!! If you don't see what you want just ask your waiter and they will get it for you (obviously within reason) They are highly alert about allergies and ask at every meal before seating. We are especially impressed with the Aurora restaurant at night with the Mexican selections as well as Fuego Restaurant which presents with an excellent Salmon, Picanha, truffled mashed potatoe and mac and cheese.. to die for!!! There is a sweet and coffee shop in the main lobby, you can self-serve fruit, cookies or hot coffee alternatively order a cold brew, latte, many different crepes, incredible ice cream or sandwich options. Great way to start your day, or you could go to the breakfast buffet. Pool options: They have a large Infiniti pool with swim-up bar. It is called the activities pool. Water volleyball 2xs a day, depending on the day of the week there's a performer at 1:00, a crazy game and some dancing after that. If you're looking for a chiller vibe there are 2 pools which are on the other side, with plenty of seating also overlooking the ocean. The beach is beautiful and there is usually a spot with cabana cover. They have really good shows in The Bar (Lobby Bar) 2xs a night and in the ballroom. The bartenders (Mario, Mike, Juan) will definitely make you laugh they are so fun!!! They also have some very nice liquor choices which do change on occasion however recently they have Grey Goose, Titos, Crown Royal, Maestro Dobel Diamante, Patron Cristalino to name a few. Depending on the time of year you can watch mama turtles lay their eggs or watch the babies be let go as a nighttime activity. The rooms are spacious with double sinks, jacuzzi tub and very well maintained There's so many more amazing things we could say about this resort.. however don't want to be so lengthy. Please feel free to reach out and I can give you some more information if you are considering traveling here!! You will not be disappointed!!!

Jason Allen

We had a fantastic stay at Sun Palace Cancun! The food was great, and we met so many friendly people, both fellow guests and the amazing staff. A special shoutout to Daniela and the entertainment crew for making the pool volleyball unforgettable. They brought great energy and made our trip even more fun. We’d definitely come back!

Sarah Bonner

We LOVED our stay here at the Sun Palace! The food was amazing all-around. Service was fantastic as well. We came at a time of year when the beaches had a lot of seaweed, so I would look into that before choosing trip dates. But other than that, everything was great.

Antoinette F.

Gabriella was fantastic with helping us schedule our lobster and steak dinner cruise and tulum tour. She also helped us navigate the local bus system and was so sweet and tried her best to help me get my hands on a bottle of Xtabentún liquor. Roberto Sanchez was excellent by helping with scheduling dinner and Le Blanc presentation which got us palace money! He also surprised me with balloons, cake, and champagne to celebrate my birthday!!! Plus, to top it off he was able to pinpoint where I could get Xtabentún liquor in town and wouldnt accept a tip! He humbly said we are friends no problem and my pleasure! Estrella, Juan, Alfredo, were superb with serving our meals, being diligent with my pineapple allergy, and special requests. Renan was very polite, patient, and determined to help me identify Alfredo so I could give him kudos. Juan and Miguel at the inside bar were hospitable and made great mixes drinks on the fly for me and they were so humorous as well. Oh and the resort upgraded our room from the deluxe ocean view to a honeymoon suite for free! The housekeeper made sure we always returned to a clean room with fresh sheets and towels 24/7.

S Blake

We have been Palace members for six years, and on this trip we stayed in the Presidential Suite with our daughter and her fiancée. I love this suite because it gives us a comfortable place to unwind together. When we wanted a quiet evening, we ordered in‑room dining and enjoyed meals around the dining table—a perfect escape from the hustle and bustle. The restaurants at Sun Palace are truly top tier, and both the food and service were excellent. I’m a vegetarian, and I was pleasantly surprised by how many delicious options were available for my diet. The Vacation Planners were incredibly helpful and always happy to assist with arranging excursions. I also want to highlight the five‑star service throughout our stay. The Palace staff is consistently attentive, friendly, and genuinely welcoming—they always greet you with a smile. All Palace Resorts are amazing, and I highly recommend staying at any of them. Thank you, Palace, for yet another fabulous experience.