Hotel Xcaret Mexico

Michael Watkins

Our second time at Xcaret Mexico. Would I recommend to a friend? Yes, with caveats. Pros: - Gorgeous architecture and views. - Nice room with fun details. - Great choice of restaurants including excellent breakfast buffets. - The included parks (in particular Xcaret and Xplor). - Most of the staff are great and speak English if needed. Cons: - 1 hour to check in is unacceptable. Marriott checks in guests in 2-3 minutes. It shouldn’t take them 10-15 minutes per person. - Concierge service was awful. We spent over two hours booking things and often our bookings weren’t honoured. Tip: get every booking and cancellation in writing as their IT systems seem to be from the 1980s. - Not enough signage. Cuevas and Bio are hard to find. Kids slide area is great but hidden. - Buses to parks are frustrating. The short distance from Xplor and Xcaret can take somehow 20 minutes as you drive all over the place, and they cram you in like sardines so most people are standing. Need a simple train system, or more boats and more buses. Overall a wonderful if frustrating experience. All of the above is fixable with a little investment.

Claire Belkot

Hotel Xcaret Arte is beautifully designed and the service and food were excellent. Everywhere you turn, there is beautiful art and thoughtfully designed spaces. The service was excellent and the food was incredible. I really don't have anything negative to say. One of the faucets in our bathroom sink began to drip but they came and fixed it right away. There was one time at check in where they offered us to join a time share breakfast but we politely declined and they never said anything else again. The Hibachi experience was my favorite. We were not able to get a reservation at Encanta but they told us to show up right when they open and ask if they can fit us in and they were able to do that. The nightly shows at the Forum were so entertaining! There were not very many people that watched them but I found them to be wonderful and enjoyed them very much! Nothing was ever too crowded, the pools were beautiful (so many to choose from!) and the beach was gorgeous. All of the service staff were kind and helpful or if they didn't understand you, they quickly went and got someone who could help. If you are looking for a beautifully decorated all inclusive resort with excellent service, book this place and don't even worry about it!

Vinay S

We stayed here just after the Christmas/New year busy period. A great all inclusive experience so you can enjoy both the beautiful resort and the parks. An extremely beautiful property is matched by the warmth and service of the Xcaret employees, be it the check in / out, pools , room service, bus station, restaurants. everyone is so kind and cheerful to help us have the most enjoyable experience.We will recommend this to all who want an activity filled vacation and keep kids engaged and away from screens since there is so much to do. A truly all inclusive experience.

Zoo Pod

The property is VAST. You could stay at the hotel grounds for weeks and still find new things to explore. It is also designed in such a way that you feel lost at first, but as your stay progresses, you become more entranced in the beauty. I love how every part of the hotel is different, but there are threads that pull the whole thing together. I loved just going for walks (especially up the chapel) and looking out over the whole area. I cannot understate how beautiful Hotel Xcaret México is. That being said, the service was HIGHLY lackluster, bordering on completely inadequate. We waited in line for probably an hour to get checked in. The whole check-in process takes about 15 minutes per person for something that should take 5 minutes max. The staff are friendly but I just don't understand how their system can be so slow, especially with hundreds of people arriving each day. If you pick up the phone in your room and call, don't expect to be answered before waiting for 7+ minutes while the phone is just ringing, if the phone is answered at all. You might find it faster to walk to the lobby, wait in the hours-long line, and ask someone for an extra towel. The staff could've been much more on top of replenishing our room's water, since the tap water is not drinkable in Mexico. We really enjoyed the food, but many of the restaurants seem to prefer the aesthetic of the plate rather than the taste of the food. Restaurants are rarely child/vegetarian friendly. Overall, if you don't mind the service and food hiccups, Hotel Xcaret México is a beautiful place to stay and you will not be lost for things to do and experiences to have. No matter what they tell you before coming, I would highly recommend making reservations for food and experiences, as it was almost impossible to get seated at restaurants, especially at Christmastime, without reservations.

Bianca Girimonte

This hotel is a complete joke! It claims to be kid friendly when really it isn’t at all! Everything has age restrictions and limits! Which should really be listed online! I tried to call ahead months in advance to book reservations and was constantly met with long wait times or no answer. After emailing and following up multiple times I finally got half a response. Upon arrival I’m informed that they weren’t booked and now everything is completely sold out! It’s so big there’s no service anywhere you have to walk 20 minutes just to get a coffee! It’s crazy expensive which is completely fine but when the price doesn’t match what you get it’s extremely disappointing! The only thing this resort has is that it looks very grand and cool other that the way it “looks” it sucks!!