Impressive Punta Cana

STOBY. M

Our stay at the Impressive Premium Resort & Spa was truly memorable and made our honeymoon extra special! From the moment we arrived, the staff were friendly and eager to help — even those who spoke less English went out of their way to assist us with directions and anything we needed. We were pleasantly surprised with an upgrade to a beautiful beach-facing room. The variety of food options and daily activities was excellent, and the shows each night were definitely worth both the time and money. The drinks at the Premium Beach were fantastic, and the bartenders were amazing with a bit of swagger to their service which added personality. Special recognition to the kitchen, service, and housekeeping teams — you can tell they take real pride in their work. A very special thank-you to our butler, Jose Tema, who checked in with us daily to ensure we were enjoying our honeymoon and continuously offered ways to make it even better. Jose and the team went above and beyond by decorating our room and turning it into a truly special occasion. That kind of world-class service is something we’ll never forget. We’d also like to mention Luis Vega, our destination service representative, who clearly explained the transportation process to ensure we didn't miss our flight and gave us great advice to make the most of our trip. While the resort was undergoing some construction during our stay, it didn’t take away from the overall experience. It’s an amazing place to visit, and we loved all the different restaurant options that they had, enough for us to try a different style of restaurant each night. I’d highly recommend this resort to anyone — especially if you’re lucky enough to have Jose as your butler!. An amazingly friendly guy who was very humble to his core.

Jackie Santiago

Impressive is not a bad resort , what made it so horrible for me it was my encounter with upfront customer service. I would hoped they do at some point improves on that dept . What made it special the rest of the trip ,to us it was the people that work within for impressive that we met along the way . First Rainer ( maletero) from picking us up to bring us to our room made the bad experience from front desk so much better for us . A few amazing staff members from the Buffet, Esperanza, Martha, the juice bar lady and some of the cook line folks -Thank You for treating us like family ! Great entertaining group ! Thx for spaghetti for taking the time to get to know you better . Keep up that spirit . Beautiful Beach view , and it was clean the whole time we were there !

Pedrom Rejai

Let's split this into parts: Service: terrible. Like really really terrible. We told them we needed a crib three times before arriving and reserved a room with two beds so our other child had a bed. We arrived, mentioned it again during check-in. Got to our room, only a king bed in it. Called and told them again. Then called again. And again. And again. Three hours later we found a housekeeper in the hallway, she radioed another housekeeper, then five minutes later we had both. Everytime we asked, they said "it's on the way". This type of experience happened over and over again in many different ways. Food: it's bad. No way around it. The Japanese place on site is the only one that is ok but that's because they use soy sauce to season. We didn't get sick but I talked to people who did. Price: it's the cost of a four star but it's a three star hotel, maybe two. The room: we had bugs in the bathroom and the air conditioner couldn't get the room below 78 degrees. The sheets smelled damp the whole trip. And there was a period of four hours with no water in the whole resort. We didn't want to move rooms because of how hard it was to get in our room in the first place. The view: incredible!!! Our room was next to the beach and pool and drinks. Super convenient. The grounds: incredible!!! Kept very clean and nice. The activities: really good for our two kids. Overall: I'd never ever ever go back.

Nicolas Craig

Overall, Impressive Punta Cana is a good hotel. The rooms were clean, the organization around the resort was nice, and the beach was amazing — definitely one of the best parts of the stay. The hotel grounds are well maintained, and the staff was generally friendly and polite. Plus the activities are very good! The biggest negative point was transportation, especially to and from the airport. The hotel does not offer a shuttle service and provides no real assistance for arrival or departure. Transportation was chaotic when we arrived at the airport, and we almost got left behind. You really have to figure everything out on your own. If you’re stuck at the airport or trying to leave, the hotel does not help — you’re basically on your own. Another serious issue was the excursion sellers inside the hotel. Prices appeared to vary depending on the guest, and in some cases were significantly inflated. There was a lot of pressure to pay immediately, including rushing guests to the ATM, which was extremely uncomfortable. In my case, the seller stood next to me at the ATM, attempted to handle my bank card, and tried to select a savings withdrawal himself. He withdrew 12,000 Dominican pesos, saying he would return with change, but never did, even after we asked for it. While this kind of behavior might unfortunately be expected outside the resort, it is completely unacceptable from people operating inside the hotel. This experience seriously affected our sense of safety and trust.

megan rose

What a lovely resort, we have been here for 4 days so far and I’m from the UK so might differ my opinion compared to other American reviews. The pools are great, warm and they have activities in the pool to keep you entertained during the day. Though the floor is very crumbly and paint chipped everywhere but doesn’t ruin the overall experience of the pool. The beach is stunning that the hotel owns, like a little paradise there’s a bar on the beach as well just before you go onto it. All the drinks are exceptional for an all inclusive hotel (I’ve stayed in all inclusive and they’ve always been really crappy) but these ones are nice, they do slushy pina coladas and daiquiris and whole menu of inclusive cocktails, rums, tequilas, gin and tonic and so on. There’s reps everywhere selling excursions and you can get them cheaper to what you’ve found on GetYourGuide. The food is delicious that they have here, breakfast was my favourite there are so many options for food plenty of fresh fruits and different food every night and they also do freshly stone baked pizza every day. The rooms are okay, the thing is the rooms are decent nothing amazing but beds are comfy you get a little balcony but the bedroom smells musty especially when you turn on the air con. Also if you miss dinner there’s a snack bar open till 2am near the pool! This was very handy for us as we arrived at midnight and was really hungry it was a saviour!!