Iberostar Waves Punta Cana

Holly Fleegle

I loved the swans they made from the towels and the balcony. The pools were very big and fun to play in. The foam pool party was awesome. The escape room was fun and I wish I could do it again. I was very excited that the deserts had kiwi on them. 🎶 If you like piña coladas 🎶 you should go here. Violet age 10 and Leo age 7

Kevin Evenrud

The response from the manager is probably ChatGPT! In their response to this review they never offer a resolution for compensate for the money stolen from the safety! Poor service all around! Stay away from this hotel! To start the checking process takes way too Long! -Everyday employees try to schedule a breakfast to try to sell stuff, this was very annoying! -Service on the restaurants is the worst you can ever imagine! (Whenever we had a question or needed something it seems that we were bothering them)! -Food Quality was low, most of the time it was cold! -Plates and silverware dirty and greasy! -Only 2 pools and one which is the deepest one was always dirty! -Don't use the safety in the rooms, the staff stole some money from one of our friends room and the money was in the safety. -The only person that was serving and that was nice with our group was a lady named Maria she serves the pool and she was always pleasant and helpful!

Natalie Jones

Amazing Gatorade blue water and white sand beach. Service around the hotel is virtually non existent so don’t expect to have people coming around offering to bring you drinks while at the beach or pool. Rooms are decent. Front desk was good at fixing some room issue for us. Restaurants and buffets are below average. The staff overall did not appear to be very motivated to do much. Entertainment team during the day was very solid but night time entertainment was rough. Not a North American chain of hotels so many non English speaking people

Tina Lonsky

Here’s a strong, clear review you can post publicly: Our stay had a few positives, but overall it was extremely disappointing and raised serious concerns. The pool and beach were the highlights—both were beautiful, with plenty of seating and a great beach area. Unfortunately, that’s where the positives end. The room had issues, including finding three cockroaches during our stay. Basic amenities were also lacking—the coffee machine worked intermittently, and we were frequently out of coffee cups. The biggest problems were with the food and overall cleanliness. The restaurant often ran out of coffee and cups, and dishes were consistently not cleaned properly. Plates, glasses, and silverware were visibly dirty with chunks of food dried on them —one plate had streaks of food that looked like it had just been brushed off. Food safety was a major concern. Food was not labeled at all, including allergens, which is especially dangerous as we have a child with a severe nut allergy. There were also not enough serving utensils, leading to cross-contamination between foods. To make matters worse, food was frequently served cold across multiple restaurants (buffet, smokehouse, Italian, and French). Even when meals were served on time, they were completely cold—not just cool. At the smokehouse, we waited about 40 minutes between courses, and the food still arrived cold. Most alarming, my daughter found maggots in her cauliflower after I had already eaten mine from the same serving. Several members of our group also became sick during the trip, likely related to the food. The resort also lacked activities and entertainment— little to no poolside entertainment, and the shows were not engaging. We also requested a blow dryer multiple times (three times at the front desk and with housekeeping) and never received one, despite other rooms having them. Overall, this experience fell far below acceptable standards, especially in terms of cleanliness and food safety. Due to these issues, we would not return.

Siho Lee

Overall it was good. Concierge, Isa was very nice and kind person to show and help all services. Lunch restaurant near the beach was amazing. Cocktail was sweet and cool (I loved it). Room services were overall good. Room was good. But the restroom took long time to ventilate the air. And whenever I turn off air conditioner, few hours later it came back on (it was kinda cold during February). A lot of bar places are accessible near my area.