Impressive Premium Punta Cana

Jessica Bujacz

Our first time at an all-inclusive but a wonderful time. Booked through Costco, shuttle to and from resort included and not far from hotel, wonderful entrance and relaxing atmosphere, smooth stay from beginning to end. Make sure to go to BB King to book excursions in the main lobby, get chocolate and caramel fraps in the main lobby coffee and cocktail bar, they helped us nicely to our room, gave us an info brochure, easy to book dinners online from your phone, rooms clean and well-maintained, loved the big bathroom, cleaning carts out in the hallways every day for hours, fresh towels and fridges always full, very nice and respectful staff, we had a room close to the beach, went in the off season and didn’t mind the seaweed it was still absolutely beautiful and beach maintained and clean always, beautiful views and good drinks. Umbrella in room in case it rains a++. Only thing I wish I did was get a massage and pizza not the best but it sits under a heat lamp so it’s to be expected. Fantastic omelet bar and yogurt bar in the buffet, loved the selections of bread, French toast, pancake section, etc. Special thank you to Rosa for the amazing breakfast service and mimosas!! Fantastic job. Also special thanks to our favourite bartender Karen, and truly the entire staff at the beach bar were awesome, literally every single one. Diomaris makes the best mojitos. Daniel at on the grill also awesome, everyone was really nice and amazing so please make sure to bring tip money for the awesome staff. I can see why some reviews say the food could be repetitive but it’s why you should also book dinners at the other places in the resort. Events and activities unites every day and night too. Overall beautiful time.

Sarah H

Impressive Punta Cana is a 900 room all-inclusive hotel with some lovely staff and a perfect location right on the beach. Bear in mind a lot of seaweed can cover the beach, which is constantly being removed. The beach was not very crowded and there were ample amount of lounge chairs available. The hotel also has a Premium service which you can pay to upgrade to, giving you access to other areas and restaurants. My son and I stuck to the standard service. I had a bit of a bumpy start as I had booked an ocean view room but I ended up with a view of the pool and bar with the ocean obscured. I made a complaint and they changed the room the next day. It was a bit better but still obscured by trees. The actual ocean view rooms are the junior suites which I think is a bit misleading. Also before I could go to my room, I was accosted by Querby who took me to the tour seller even though I said I was tired. I did end up booking some excursions which I have reviewed elsewhere. The next day, I was told I would have 'breakfast' with a rep from the Heritage Travel Club. I was getting time share vibes and I asked if I was going to be sold anything but Querby did not explain. When I got there I was told it was a membership which involved paying a fee. Right off the bat I said I was not interested so did not want to do the tour. Querby got annoyed and was quite rude which I mentioned in the hotel survey. Apart from that, all the other staff were lovely, from the room cleaning staff, the restaurant staff and the bell boys. Tipping is well appreciated, so bring your dollars. The main bedroom was spacious with a balcony. The bathroom could do with a bit of modernisation. Also, toilet paper needs to be placed in the basket available, not in the toilet due to clogging issues. Tap water also should not be drank or used to brush teeth. The buffet serves traditional Dominican food, of bean stews, as well as desserts, fruits, vegetables and salads, pasta, rice etc. I found the food quite monotonous and the meats quite dry. The hotel itself is very lively with music in the bars, the foyer by the pools where aqua aerobics takes place even in the buffet restaurant. I found it a bit too noisy at night as our room was right next to the bar at the sea front. There was even a cleaner who sweeps outside and he is singing very loudly quite early in the morning before 7am and noise carries a lot from the corridors. The are a few English speaking staff so we were able to get our needs met. Over all, the hotel is a beautiful well kept resort which could do with a few modern touches as mentioned. I personally would have preferred some where a bit quieter.

Robert Gomez

I had a great stay at Impressive Premium Punta Cana. The resort is peaceful, relaxing, and perfect for anyone looking to unwind. The service was excellent throughout my stay, especially from Chocolate and Josmely from the entertainment team. They were incredibly friendly, energetic, and made the experience even more enjoyable. The pool is beautiful, clean, and well maintained. The room was comfortable, spacious, and had everything I needed. The food and drinks were good, and staying on the Premium side gives you access to a better selection of alcoholic beverages. One thing I really liked is that the resort is not too large, so it’s easy to walk around and find everything without feeling overwhelmed. I would definitely recommend this resort. It’s a great choice for couples, families, or anyone looking for a relaxing vacation in Punta Cana.

Joshua Batey

My wife and I have just returned from our honeymoon, and we genuinely couldn’t have asked for a better experience. From the moment we arrived until the day we left, every member of staff made us feel incredibly welcome and went out of their way to make our stay special. The resort itself was beautiful, with well-maintained grounds, excellent facilities, and plenty of choice when it came to food and drinks. Whether we were relaxing by the pool, enjoying the beach, or dining in the restaurants, the service was consistently outstanding. A special thank you has to go to our butler, Robinson, who was absolutely fantastic throughout our stay. Nothing was ever too much trouble for him. He was always friendly, professional, and genuinely cared about making our honeymoon as enjoyable and stress-free as possible. From helping with reservations to checking in on us each day and making sure everything was perfect, Robinson went above and beyond. He is a real credit to the resort. We also wanted to mention that we had the pleasure of leaving Robinson a tip as a thank you for everything he did—it was thoroughly deserved. This was a honeymoon we’ll never forget, and that’s largely thanks to the incredible staff and the atmosphere they’ve created. We left with amazing memories and would happily recommend this resort to anyone looking for a relaxing, luxurious getaway. We hope to return one day!

albert

Here’s a firm but credible review that doesn’t sound exaggerated: I am extremely disappointed with my stay at this resort. Having stayed at many resorts over the years, I can confidently say this has been the worst experience I’ve had. The food throughout the resort was consistently mediocre at best and often downright unpleasant. Variety was limited, quality was poor, and meals became something we dreaded rather than enjoyed. The rooms were another major letdown. They were outdated, poorly maintained, and uncomfortably warm. The bathroom, in particular, appeared dirty and in need of a thorough renovation and deep cleaning. The pool areas also need much better maintenance. There was visible mold and buildup around sections of the pools, which is unacceptable for a resort that markets itself as a premium vacation destination. While many staff members were friendly, professional, and genuinely helpful, there were also several employees who came across as unfriendly and uninterested in assisting guests, resulting in an inconsistent service experience. What frustrated me the most was paying extra for the Premium side of the resort and receiving very little value in return. I expected a more exclusive and relaxing atmosphere, yet children were frequently splashing and playing around the Premium swim-up bar. If guests are paying a premium price, there should be a noticeable difference in the experience. Overall, this resort fell far below expectations in cleanliness, food quality, accommodations, and premium amenities. I would not return, nor would I recommend it to others considering a vacation here.