Dreams Puerto Morelos Resort & Spa

Neda Hosseinifar

I would like to share a very detailed review of this hotel, starting with the beach. The hotel’s beach and sea are not suitable for swimming at all. If you are expecting the bright turquoise water and soft white sand that you typically see in pictures, you will not find that here. The water is muddy, the beach is not attractive, and the sea is simply not swimmable. So if you are choosing this hotel primarily for its beach, that option is completely off the table. Regarding the rooms, they are spacious and generally well-designed, but they have a strong damp smell. Housekeeping is poorly managed. When we checked into our room, the drawers and surfaces were covered with dust, which clearly showed that the housekeeping standards are not good. Another issue is the design of the hallways: the way the corridors are built amplifies noise significantly. You can hear people talking as they walk by, and even the sound of the toilet flushing in the neighboring room is very audible. The walls are thin, the rooms are noisy, and the entire hotel is loud. If you are looking for a peaceful and relaxing stay, especially inside your room, this hotel will not provide that. As for the pool, the water was not very clean. I went into the pool wearing a white swimsuit, and when I came out it had turned noticeably yellow, which clearly indicates poor water quality and insufficient filtration. Overall, the hotel cannot be considered clean or luxurious by any reasonable standard. The best aspect of this hotel is the food quality. The food is clean and well prepared, and we experienced no food poisoning or digestive issues during our one-week stay. Even the alcoholic beverages were good and caused no problems. However, the breakfast buffet and the main buffet lack variety, and many items are not refilled once they run out, which is disappointing. On the positive side, restaurants such as Vivace (Italian) and Miyako (Japanese) were excellent, and the staff in those restaurants were very friendly. However, when you call staff to refill the minibar or request service in your room, it often takes a long time for someone to come. On one occasion, we asked for water during a minibar refill, and the staff member simply never returned. Overall, these are the key things I can share about this hotel based on my experience.

Shaun Burke

Had a great week here over Xmas! The only thing keeping it from being a 5* is the beach and chair saving. We've stayed at several Hyatt all-inclusives in the last year and this one had the best food by far. Drinks were tasty with good liquor choices. What really made this place tho is the staff. I'm not one to usually name people in reviews but Carlos by the pool took care of us all week. A genuinely nice guy who kept our drinks full and anything we needed he delivered with a smile. Angel the F&B concierge was also great. We got cabanas a few days and he made sure we were taken care of. Those two really stood out ...but overall everyone we dealt with were great. Only issue we had was at check in. We had 4 rooms and things got a bit mixed up ....but it all worked out. For the price it's a great resort. Only drawback is the beach is basically un-swimmable. But we had 3 kids (9,10,13) and the water park more than made up for the beach in their eyes. They spent hours there most days. In some ways it was better as the adults didn't need to watch them the way we would have if they were swimming in the open ocean.

Anthony Bell

I really enjoyed my stay at Dreams Puerto Morelos! The resort layout is great everything flows nicely, with beautiful pools, easy access to the beach, and a relaxed yet spacious vibe that makes it feel luxurious without being overwhelming. Service was good overall the staff were friendly, attentive, and quick to help with whatever we needed. That said, the food quality needs some work to really push it to the next level. A lot of the dishes came across as bland, and it felt like the menu could use more rotation or fresher seasoning to keep things exciting. They’re close, though small tweaks could make a big difference. Would definitely recommend for the location, layout, and service, but hope they step up the dining soon. Solid 4 stars from us!

Alissa Mick

We had such a wonderful experience at this resort! The entertainment team was incredibly engaging — every night’s show was full of talent and energy, especially the circus and fire show, which were absolute highlights. The dinners and evening service were fabulous. We especially loved Rue, Miyako, and La Parilla — every meal felt like a special occasion. It was also so convenient having purified water stations in every hallway — a thoughtful touch that made things easy and comfortable. Our bed was even comfier than our bed at home, and every single staff member we met was so warm and welcoming. From start to finish, everything about our stay felt relaxing and genuine. We can’t wait to visit again — highly recommend this resort to anyone looking for an unforgettable getaway!

Leo S

I'd have given the resort 4 stars if I didn't know about the nonexistent beach, but I knew and booked since the beach isn't a big deal for us. The service is great, and the resort overall. Felix from the entertainment team and Ernesto the bartender were superstars. The pizza by the pool at lunch is amazing. I love Roots coffee shop, and my favorite there is the pistachio ice cream. My only complaint is the change in the guest per room to a max of 4, which means we can't go there again as a family of 5. A lot of the families there were 2 adults and 3 kids and they weren't happy with the change. I hope they reconsider that policy as it will impact their business negatively.