Desire Pearl Riviera Maya Resort

Aviator18

Our stay at the Desire Pearl from September 5-9 was absolutely incredible! From the moment we arrived until the day we left, the entire team made us feel welcomed, cared for, and truly at home. Every single staff member we encountered went above and beyond to ensure we had an unforgettable experience. The playmakers, pool personnel, bartenders, food servers, and chefs were all outstanding — friendly, attentive, and always ready with a smile. The level of service and attention to detail was second to none. A special shoutout and heartfelt thank-you to the amazing individuals who made our stay exceptional: Eduardo, Manuela, Rubén, Elena, Kia, Victor, Belen, Jess, Julio, Horacio (piscina), Mayrani, Antonio (piscina), and Piña. Each of you brought such warmth and positive energy — whether it was engaging activities, poolside service, delicious meals, or simply taking the time to check in and make sure everything was perfect. Your kindness and professionalism truly made a difference. We left with wonderful memories and can’t wait to return. Thank you for making our vacation one to remember!

James W

This was our first time at a resort like this. Although they are not set up for Thrupples they made every effort to make it work for us. The food is phenomenal and always fresh. The hostess May is very kind and speaks very good English and allowed me to practice my bad Spanish with her every day at breakfast. The selection of bourbon is great. The staff is lovely and go out of their way to make you feel at home. The rooms are nice and comfortable and very clean. We will definitely be returning for another visit.

Randall

Desire Riviera Maya Pearl is a true gem. It is small by most Cancun resort standards, but the quality cannot be surpassed. Upon arrival, Alex the bellman took our luggage and stored it while we checked in. We were offered a drink during the check in process which we enjoyed. They fulfilled our request to be on the quieter side of the resort (only about 100 rooms) and our penthouse, Room 75, was beautiful. We had a lovely deck with a hot tub. Our butler Erick was great, as weres his partners Carlos and Hector. Miguel, Antonio, Vincent, and Horacio, the pool concierges, quickly got our loungers set up near our friends and made sure we had an umbrella. My wife likes to sit and read in the shade when she isn't in the pool. Pool bartenders Jairo and Luis Lopez stayed busy pouring drinks for those who swam up to the pool bar. Yolanda, Servando, Gabriella, and Monica were the pool waiters who stayed busy keeping drinks full. There are choices of where to eat at Pearl. Breakfast is offered daily at Aphrodite with a delicious buffet as well as menu items. It is also where you can have lunch or dinner. Two other options for dinner are Pearl which is fine dining and Suki which is an Asian fusion restaurant. Menus vary from night to night at Pearl and Aphrodite. In addition the Mansion also has a restaurant that provides breakfast and evening meal service. We stayed 6 nights, but on day 3 there was. a peninsula wide power outage and one of the a/c units in our room couldn't be repaired. The day manager, Danny Sanchez, offered to move us to another room, and the new room was amazing. It was an ocean front Mansion style room with a private pool overlooking the water. Amir became our butler and he was so attentive to every detail. Thankfully the sargasso seaweed was being cleaned up so the smell wasn't bad. Room service was awesome, bringing coffee every morning along with fruit and pastries. We ate in the Mansion dining room several times where Maria, Santiago, Eduardo, and Balen prepared the food and waited on us. Having fresh guacamole prepared at the table was a real treat! Desirea, Claudea, Emma, and Jesus were the massage therapists we had at the Allure spa and they are beyond compare. There are a variety of services you can choose from, and highly recommend the couples massage. Throughout the day and evening, playmakers Candace, Kia, Abby, Jessica, Largo, Matt, and Jade lead activites in and by the pool. Pool volleyball and beach volleyball are played regularly. DJ Alex and company provided music at the pool and in the evenings at Melange. Melange is the new entertainment area there at Pearl. The fans kept the mosquitos at bay and bartender Cobb gave our drinks and refills quickly. The resort is lovely, but the best aspect of it is the people who work there. They are what set it apart and why we keep going back.

Dan E

Our butlers Carlos and Irving were amazing. They made sure we had the reservations we wanted and took care of a few things when our room didn’t get restocked 3 of the 6 days. Also, our pool attendant Victor made sure we had the pool beds we wanted and was very accommodating. The play makers Kia, Matt, JJ and Angie (I think) were amazing making the activities around the pool and stage at night super fun!

Brenda Skiba

This is the place to be! This is our 7th visit to Desire Pearl. From check in to check out, it was one of the best vacations! We aren’t big into the party scene, which is not a huge thing here, but we were able to do our thing, which is relax! Absolutely NO pressure in anything if you didn’t want to do it. Food is excellent and so is the service. We will continue to come back in the future. Bellboy: Alexis Entertainment team: Kia, Candice, Abe, Matt, Jess, JJ, Shirley Pool concierge: Victor, Antonio, Miguel Waiters/Waitress: Manuela, Wilbur, Eduardo, May, Orlando, Gilberto, Gabi, Yolanda, Monica, Servando Bartenders: Jairo, Becho, Christian Grounds crew: Javier