The Empire Hotel

Ekaterina Kuznetsova

Overall, the hotel was nice. The lobby was beautiful, and the staff were very friendly and polite. Everything was good in general. The room was okay, and the view from the window was very nice. The only thing that really upset me was the heating system. During the night it made strange clicking and loud noises, and because of that I couldn’t sleep well and kept waking up. The TV didn’t work, but this was not a big problem for me, since I was in town for work and didn’t have time to watch it anyway. Other than that, everything was pretty good.

Maeve Cassin

Stayed 4 nights here in November, on my 2 daughters 1st trip to New York. Great location, plenty to do and see in the area, subway station just across the road. Checkin process was very easy and quick, made easier by the very helpful and professional Audry and Keenan. Room was very spacious, well cleaned. A few small maintenance jobs in the rooms could be done to a better standard, but flaking paint in the bathroom would, in no way, affect my stay, or general impressions of this lovely hotel. I didn't, personally, come to new york to sit in my room. Once it is clean, spacious, and warm, thats enought for me.All staff are friendly, and helpful, esp the night man at reception, who was more than helpful. Great hot showers, and warm rooms. A kettle or small microwave would have been handy, but not the end of the world not having them. Empire Hotel should be very proud of the excellent service provided by their staff Will be my go-to hotel from now on when visiting new york.

Rigoberto

For the price of $716 per night, the place is not worth it. The location is good, but the hotel itself is nothing like what they show in the videos. When you arrive, you’re faced with the reality. The service is good. The hotel bar is closed. The room carpet was dirty. The air conditioning didn’t work, the telephone was missing buttons, and the television was from the 1980s. The wallpaper is very old. The bathroom is so small that only one person fits. The sink faucets were rusty. And worst of all, I had a view that looked out onto the air ducts. That’s why I say that for $716 a night, I do not recommend it. Also the keys get disconnected Avery day so you have to go to the lobby to get it fixed.

Samantha Sanchez

Had an amazing check in experience with Ariel and Joseph! They were so accommodating and helpful. They started our trip out perfectly! Loved the location and the gorgeous lobby and rooftop bar. Staff was excellent at the rooftop too! Rooms definitely need some updating, beds and bathrooms included, but the boutique hotel vibe was super fun.

Jamie Pitt

The location is fantastic, but the hotel needs updates. The lobby is beautiful, but the wallpaper is damaged in various areas, and the furniture is worn out. There is no security system for the elevators so anyone can access the dark hallways. The room itself was in a rough state. The door didn’t close automatically behind you like hotel doors usually do so it was worrisome to think that someone could come behind you and access your room if you weren’t extra careful. The heating and cooling system was struggling and all of the button controls didn’t work, wallpaper was torn and badly patched, the bathroom door was damaged, and there were multiple nails in the wall with no pictures or decorations. The bed was one of the most uncomfortable things I’ve ever slept on! The bathroom light in the shower didn’t work and would come on randomly and flicker like a strobe light for awhile then stop working, so the lighting in the bathroom was terrible, the sink was also strange; the faucet was so close to the bottom of the sink that you couldn’t fit both hands under the faucet to wash your hands. Staff members were very nice at checkin, but when we requested a late check out with different staff (even just a 15-30-minute extension), they refused. We had to leave our work event early to get out by noon. That is fine since checkout is noon so we worked around it. But then at 11:45, housekeeping began knocking on our door, asking us when we’d be leaving because they had to get rooms ready for the next guests. It was unnecessary to rush us. If the rule is noon and you aren’t going to be flexible, fine, but don’t expect me to accommodate you before the checkout time. This hotel has a lot going for it, including the fantastic restaurant, but I would not stay here again.