Arlo Nomad

ANSHIKA SAXENA

I had a wonderful experience at Arlo! The front desk and the service team are exceptional— esp. shoutout to Jamilah, Kyara and Ed. It was my first time in NYC and Jamilah went out of the way to ensure I have a fantastic experience. She was so accommodating when I wanted to switch rooms and truly ensured that I have a great stay. Ed even transferred my food to my room’s refrigerator along with my pre-checked luggage. These personal touches are so thoughtful and so rare Their genuine care and kind heartedness made me feel so welcomed— and made the trip memorable. It is so nice to see such warm people in such a big city. They really care about their guests, and truly love what they do. NYC will now always be synonymous with their kindness, and I will definitely stay here whenever I return!

Samantha Wayne

I have stayed at the Arlo Midtown before and very much enjoyed that experience. This hotel is extremely different. Everything is tiny, from the narrow hallways to the elevators. As I was waiting for the elevator to go up to my room, another guest warned me that they had never seen rooms so tiny outside of Singapore. (For reference, I’ve never been to Singapore, but I had an idea as to what I was getting.) He was right. The room was too small for me to even open my suitcase. I asked for a bigger room, but they said they are a “micro room hotel” which sounds like some cool marketing but in reality just means you can’t move around in your room. The shower was tiny as well. You definitely couldn’t fit two people in a top. It is a young person‘s hotel. There is a bar or club in the hotel and so it is constantly packed with people waiting to get into there. I will say that the hotel allowed me to cancel my reservation and get my money back so that I could rebook at another hotel that had more space. The staff was great and very accommodating, they are working with what they’ve got!

Tony Delia

We had an amazing experience here! The hotel is beautiful...modern, clean and well-designed! Great spaces within and around the entire property. Rooftop views, conference rooms for remote work on the go, great food in their diner as well as delicious high-end coffee. The service was beyond expectations...I have never been so well taken care of in a hotel...especially in NYC. Kyara went above and beyond to make sure we were comfortable in our rooms, gave us great recos on local food and made us feel like we were at home. Can't wait to go back!

Patrick Rea

Can’t fault this hotel. We had the most amazing stay. The woman on reception Lilly who checked us in was great and gave us a room with the most amazing view. Really made our trip. Didn’t eat at the hotel so can’t comment on that but the bodega coffee is good and really handy for the morning.

Quanea

I had an incredible check-in experience at Arlo NoMad thanks to Lilly, who was warm, welcoming, and extremely helpful. The staff overall were kind, professional, and the room was clean and comfortable. Initially, I felt disappointed because I was celebrating my birthday and, given the price of my stay, I expected a few more thoughtful touches or added value. However, after sharing my feedback, management reached out to me personally and handled the situation quickly and professionally. Mr. Monti was extremely kind, understanding, and genuinely cared about my experience. He listened, apologized, and made things right with genuine care. That level of customer service says a lot about a hotel. Because of how professionally this was handled, I would absolutely consider staying again.