New York Hilton Midtown

Angel Ozuna

Gio made our stay absolutely perfect! We love coming to Midtown, and honestly, he’s a big reason why. Gio made sure every need was met and then some, and he truly went above and beyond to make our stay special. My fiancé and I absolutely loved our room. It was huge, spotless, and had an amazing view. The bed was so comfortable and made it easy to relax after a long day. The food was amazing as well and made the experience even better. The elevator system was very easy to use and understand, which made getting around the hotel effortless. We also really enjoyed the Diamond Lounge. It was very nice, and the staff there were incredibly helpful and welcoming. Everyone we spoke with throughout our stay was friendly and helpful. Overall, we had an amazing experience and can’t wait to come back!

Shawn McElveen

My stay at Hilton Midtown New York was outstanding from start to finish. Every part of my experience exceeded my expectations. The room was spotless, comfortable, and well-maintained, and the entire hotel had a welcoming, upscale atmosphere. The customer service was truly five-star—every employee I encountered was friendly, professional, and genuinely helpful. I was in New York for Jay-Z’s three-night concert weekend, and staying here made the trip even more memorable. After long days and exciting nights, it was a pleasure returning to such a clean, relaxing, and well-managed hotel. I also had dinner at the hotel restaurant and ordered the salmon, which was absolutely superb. It was one of the highlights of my stay and a great dining experience. I don’t know the hotel’s official star rating, but it honestly felt like a seven-star experience. The level of hospitality, attention to detail, and overall excellence made me feel valued as a guest from check-in to check-out. A heartfelt thank you to everyone on the staff for making my visit so enjoyable. Your professionalism and kindness did not go unnoticed. This level of service is a true testament to the outstanding leadership and management at Hilton Midtown New York. Keep up the incredible work—I will gladly stay here again and highly recommend this hotel to anyone visiting New York City.

Lisa Steele

Skip. It. I hate to say this, but there are far better hotels in the area. It is in a convenient location to Midtown, but that's about it. The hotel is huge, which makes it pretty surprising there aren't really any good food options on site. There are three areas in the lobby, but one was closed when I was there. One is a grab-and-go type sandwich/pastry booth, and the last offers a continental breakfast that is around $40 and the ryoival fare would would find at Hamptons Inn for free: fruit, yogurt, muffins, eggs etc. The elevators are currently being renovated and hit or miss. They can take awhile to arrive. As for the rooms. I was actually surprised at how large my room was. Especially for NYC. But it was in need if a little TLC. The chair was very worn, the light flickered, and there was no hot water the 2nd morning. I will say that at the staff gets 5 stars. The bellmen were helpful and friendly. The concierge suggested a very nice Italian restaurant around the corner for dinner (Il Corso). But overall, I wouldn't suggest staying at the New York Hilton Midtown.

Christie Cavorsi

Four stars because the rooms are dated. But felt inclined to write this review because location was perfect, and staff was fabulous! I read some reviews prior to arriving that made me nervous but everyone we met was more than accommodating. Especially Ali (bell hop), who helped us with our luggage during check out. 11/10 customer service! So kind and helpful. Other than that, yes the elevators were annoying at times but overall were manageable. Just had to wait a few minutes during peak hours and this was with the hotel sold out for the US open. Really wasn’t end of the world like some of these reviews make it to be. Overall- I would come back and stay just for the quality of the staff alone. Upgrade those rooms to Hilton quality and this would have been a 5/5 stay.

Lisa Bergener

First time visiting. The staff was amazing, aside from the pushy Hilton honors people who try to accost you as you’re walking through the lobby. The beds were mediocre, and had I had a say in where we stayed, this would not have been it. The bathroom had zero ventilation, so anything put in there was consistently damp from the shower, even with the door left open. The towel rod was coming out of the wall and no matter how far away we placed the bath mat, it always got wet, because the ADA accessible shower did not have correct sloping. Speaking of ADA, the seat for our mobility challenged friend was hard to get down and she never put it back up because she was afraid she wouldn’t be able to get it back down. The elevators were sketchy, sometimes they worked, sometimes you got kept from using them completely. They were working on them throughout our entire 4 nights there and one of those nights we got blocked from using the elevators that go to our specific floor. We were happy to use the service elevators, that we had been assured we could use at any time, and that was the only moment we had any attitude or pushback from any staff. We were on the 23rd floor with a mobility scooter and he tried to tell us we could not use them but changed his mind when we pushed back. The AC unit needed a filter change and they put four of us in a room that should have been for two, according to the AC maintenance person. He was lovely and got a fan sent up, which helped, but the room never cooled down enough to be comfortable, especially in the sticky heat outside. It may have just been the one room, but it was not a great experience for me or my roommates and I hope they consider doing some upgrades, considering how much they charge for rooms, even in midtown.