New York Hilton Midtown

Elia Alejandra

Room had a nice view. Staff was friendly. Room was dirty when we walked in. There were hairs in the bathtub, and sink wasn’t very clean. Restrooms and rooms along with furniture are very old! Bedsheets had some hairs and not very clean. Room was cleaned once out of 4 days so it’s not daily. They do give you a 35$ voucher for the cafe they have and 25$ for their services. Luggage hold is free if you get there early but they charge 5$ a piece if you need to check out of your room but still have time before the airport. Elevators are nice they have a system that makes it run smoother. Hotel seems very central so that’s a good thing. Lots of things around but that’s just New York. Over all because of how old rooms seems and how dirty it was 2/5. Wouldn’t stay here again .

Olaoluwa Ajilore

I rarely write reviews, but I felt compelled to share my experience—especially because of the outstanding room service I’ve received. I’m currently staying here, and everything has been fantastic so far. What truly sets this place apart is the incredible housekeeping team on the 34th floor. They are, without a doubt, the most attentive and genuinely kind crew I’ve encountered in any hotel across the country. Always cheerful, always ready to help—even when I’ve had the “Do Not Disturb” sign up, they’ve gone out of their way to check in if they see me in the hallway, just to make sure I don’t need anything. That level of care and consistency is rare, and it deserves to be celebrated. They’re simply the best.

Rose Vu

Great location. Double room with city view was very spacious. Nice gym. Helpful staff all throughout the hotel. Nice random free wine hour one evening. It’s a very large hotel. My only two complaints are: Waiting for the elevator can be very annoying in the mornings and evenings. We ended up using the alternative elevator one morning because the normal ones came by already packed. The hot water situation. In order for us to get hot water, we had to run the faucet for 5-7 mins. This was something I had never encountered in any hotel I’ve ever stayed at and was a disappointment considering this hotel is a 4-star hotel. I had to repeat this for each person in the room who planned to shower. It was also an inconvenience during a colder week to not have hot water immediately available.

Paula Januszkiewicz

The reliable favorite! With great, relatively peaceful location, which I appreciate. I’ve stayed here a few times already - it’s always such a good and reliable hotel. But this time you really surprised me with the yogurt selection: one with a taste of rose and the other matcha - omg, thank you! That little detail truly made my day. So delicious!

Maxine Tran

My partner stayed here for a work trip (Monday check-in, Thursday check-out). He arrived late Monday night and the toilet was already not flushing properly. Unfortunately, the problem was never resolved during his entire stay and it remained clogged. On both Tuesday and Wednesday mornings, I called maintenance for him because he was in meetings the entire day. Each time, someone came up, but by the time he returned from work in the evenings, it still wasn’t working. That means the two full days he was actually in the hotel, the toilet wasn’t functional. Maintenance had entire days to resolve the issue, yet the problem persists. It left the impression that either the plumbing here breaks down often or the staff isn’t taking the time to actually confirm that things are fixed before moving on. To be clear, this wasn’t from misuse no excess toilet paper or foreign objects were involved. It was just a basic function of the room that never worked. The location of the hotel is excellent and very convenient for work or leisure in Midtown. At this price point, and from a company as large and reputable as Hilton, especially in a flagship 4-star hotel in Midtown Manhattan, you expect the basics to be reliable. Not having a working toilet for the entire stay is unacceptable.