Shangri-La Hotel Kuala Lumpur

Inês Vasconcelos

I normally avoid large chain hotels like the Shangri-La, so I was a bit reluctant to book it. I’m glad I did. Our room on one of the upper floors was beautiful, with a great view and a lovely little tent that the kids absolutely loved. The breakfast was excellent with a great selection. I would happily give this hotel five stars, but two things made me drop one star. First, guests are not allowed to wear slippers to breakfast. I’m on holiday, not on a business trip, and I like to feel comfortable. Second, children under 16 are not allowed in the gym, which I think is an unnecessarily high age limit, especially when they are accompanied by their parents. Apart from those two points, we had a great stay.

Tim Day

We stay in KL 2 or 3 times every month at 4 & 5 star hotels. The staff at the Shangri-la are outstanding and the breakfast is brilliant. However the hotel is seriously let down by the "extras" in the room & the lack of a welcome drink & the policy to charge the RM 10 tourist tax for the non named foreign guest. When we stay at other high end hotels in KL we are given either a welcome drink on arrival when checking in, or a voucher for a drink in the bar / lounge. At the Shangri-la this was not offered & when requested we were told that the hotel doesn't do that. When we got to the room, there was no personalised welcome note or message on the TV, there were no snacks / fruit provided. For example at the other hotels we stay at there many be some complimentary muruku, or chips, or M&Ms or fruit provided. There is nothing "extra" at the Shangri-la. When we returned to the room in the evening there was no turn down service or chocolate on the pillow etc. On check out we were told to pay the RM 10 tourist tax for the second guest. My wife is Malaysian & she books the hotel & checks in to avoid paying this charge. We use the same process for the multitude of 4 & 5 star hotels we have stayed at in KL. There has never been an issue until the Shangri-la. The receptionist insisted that we paid the RM 10 for me - a foreigner. When we explained that I did not book the hotel she replied that it is the Shangri-la policy to charge the RM 10 to foreign guests even if they did not make the booking. How can this be ? How can the other hotels not do this ? On the positive side the staff are excellent & the breakfast is brilliant, unfortunately due to the other issues we will never stay at the Shangri-la KL again.

Freya Mavis

Definitely worth a relaxing staycation for solo, couples, with family or with friends. 1. Location could not be any more perfect - 5 mins walk to Bukit Nanas monorail station and 10 mins walk to Dang Wangi LRT station 2. Breakfast was scrumptious with plenty of cuisines and choices 3. Swimming pool ambience was pleasant 4. Executive King Room layout and amenities were well curated. Really appreciate the prompt housekeeping, customer service and Services Request app where I could order amenities I never ordered from other hotels, e.g., makeup wipes, hand sanitiser, alcohol wipes 5. Bedding was comfortable enough to provide quality sleep I look forward to staying here again!

Andy Cheng

I am not exaggerating when I say the rooms are really cold, and the bed is probably one of the biggest I have ever slept in. I always end up having some of my best sleep here, even when I am away from home. The breakfast spread is also very good. It is not overly extravagant or trying too hard to impress, but it is well thought out and has more than enough variety for different types of travellers. The gym is another highlight. It is easily one of the best hotel gyms I have seen, with excellent facilities that make it feel more like a proper fitness centre than a typical hotel gym. This has become my go-to hotel whenever I am in KL.

preba moodley

Shangri-La Kuala Lumpur delivers exactly what you expect from a true five-star city hotel: elegance, warmth, consistency, and a level of service that feels genuinely polished without being forced. From arrival, the hospitality is excellent. The staff are professional, attentive, and welcoming, with that refined Shangri-La touch that makes guests feel immediately comfortable. The hotel itself has a classic luxury feel, with spacious public areas, beautiful landscaping, and a calm atmosphere despite being in the heart of Kuala Lumpur. The rooms are comfortable, well maintained, and ideal for both business and leisure stays. The location is also excellent, with easy access to KLCC, shopping, restaurants, and the city’s main business districts. Breakfast is a highlight, offering a wide variety of international and local options, all presented to a high standard. The restaurants and lounges are also very good, making the hotel a convenient place to meet, relax, or entertain guests. What stands out most is the consistency of the service. Every interaction feels professional, courteous, and thoughtful. Shangri-La Kuala Lumpur remains one of the city’s most reliable luxury hotels and a property I would happily recommend to anyone visiting Kuala Lumpur. Overall: Excellent service, great location, and timeless five-star hospitality.