Berjaya Times Square Hotel

Gill Hughes

Outstanding 🤩 When in KL our choice is the BTSH as it ticks all Our boxes and more. Highly professional service and Malaysian warm hospitality. The location is close to everything so you’re well connected to tourist spots, malls, transport, restaurants and malls. Our special thanks to Mr Ridzuan just a lovely man with great professionalism, Mr Ng for helping us out of a tight spot, our restaurant staff Rajib, Nazrul and Bamzi for excellent service. Mohamed (I think is his name) for making delicious rotis and , Rajan for tasty laksa. Our thanks also to Nicholas and Siti for their lovely smiles and service. We will be back 🙏

Will Wen

All is good from check in and all. Access card to use lift to room. Easy path to the mall and monorail. Long distance bus used to stop here, but not sure now what a shame if not allowed anymore. Walking distance to the Japanese mall lallaport, the heritage Pudu and the touristy Bukit Bintang.

Maria K.

Nice rooms with a stunning view. Directly beneath the Monorail and a big shopping mall (in case you need a toothbrush, water or new shirts). Special thanks to Mrs Florina, the Duty Manager! So kind and friendly, you made our time in the hotel unforgetable!

ZURYANA ZAINAL

Room Type: Premiere Room The room was spacious at 57 sqm and fully carpeted, providing great comfort. It came with a separate shower and toilet, which was very convenient. Easy access to the mall, and the lift was fast too. The buffet breakfast at the vegetarian restaurant was super good! Delicious and satisfying! Highly recommended! I’ll definitely come again.

Ellie Wong

This is absolutely unacceptable for a so-called five-star hotel. The moment we stepped out of the lift, the entire corridor reeked of cigarette smoke. Then, when we entered our room, it was filthy — dusty, with visible spider webs, and even a spider crawling around. Disgusting! To make things worse, the room furnishings were old, the lighting was dim, and the bedside lamp was tilted like it could fall off anytime. Honestly, the room looked more like a haunted house than a hotel room. We tried calling the concierge using the room phone — but guess what? No one could be reached. We had to Google your hotel’s phone number and call the call center just to get help. When we finally reached someone, your customer service representative had the nerve to suggest sending housekeeping because “that wing is only opened when the hotel is busy.” Seriously? Are you admitting you assigned us a room that had been left empty for so long that it gathered spider webs? We checked in after 9 PM, tired and just wanting to rest, but instead we had to insist on changing to a proper room in another wing. This entire experience was frustrating, disappointing, and far below the standard any guest should expect, let alone at a “five-star” establishment. Berjaya Times Square Hotel management, please get your act together. Train your staff properly and conduct proper quality control before selling rooms in such disgraceful condition. Guests deserve better.