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  Back Home Destinations Caribbean Mexico Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort   
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Located In: Mexico

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Google Logo 4.0 Google reviews (6557)
Overview
Accommodation
Facilities
All-Inclusive
Star Class
Dining
Hotel Reviews
More...
Overview

Overview

Revel in the star treatment on the sun-drenched shores of Costa Mujeres, Mexico, during a luxury holiday at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. This spectacular beachfront complex provides the perfect spot to enj...

Revel in the star treatment on the sun-drenched shores of Costa Mujeres, Mexico, during a luxury holiday at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. This spectacular beachfront complex provides the perfect spot to enjoy the ultimate tropical escape with friends, family or as a couple, boasting sumptuous living spaces and a spectrum of phenomenal dining destinations. Guests are sure to be dazzled by the resort’s unbelievable leisure features, with pools, a spa, fitness centre, cinema and a trampoline zone all on offer. Sports, entertainment and activities galore are also on tap, ensuring every moment of your stay at Planet Hollywood Cancun is full of fun and excitement.

How far is the nearest beach?

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is located next to the beach.

Distance from the airport

Cancun International Airport is approximately 35km away from Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort.

Pools
Restaurant
Bar
Beach
Golf
Spa
Wifi
Kids Club
For Families
Waterpark
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Accommodation
Junior Suite
  • Swim-out or garden view Junior Suites available
  • Private balcony
  • King-size bed or 2 queen-size beds
  • Sofa bed
  • Lounge area
  • TV
  • Wi-Fi
  • 24-hour room service
  • Bathrobes and slippers
  • Bath amenities
  • Bathroom with a rain shower
Entourage Suite
  • Garden view
  • Private balcony
  • King-size bed
  • Sofa bed
  • TV
  • Wi-Fi
  • 24-hour room service
  • Bathrobes and slippers
  • Bathroom with a rain shower
Director’s Suite – One Bedroom
  • Swim-out or garden view Director’s Suites available
  • King-size bed
  • Sofa bed
  • Lounge area
  • TV
  • Wi-Fi
  • Minibar
  • 24-hour room service
  • Bathrobes and slippers
  • Bathroom with a jacuzzi and a rain shower
  • Walk-in wardrobe
Director’s Suite – Two Bedroom
  • Garden view
  • Private terrace or balcony
  • King-size bed and 2 queen-size beds
  • Lounge area
  • Sofa bed
  • TV
  • Wi-Fi
  • Minibar
  • 24-hour room service
  • Bathrobes and slippers
  • Bathroom with a jacuzzi and a rain shower
  • Walk-in wardrobe
Star Class Junior Suite
  • Star Class amenities
  • Swim-out, ocean view or garden view Junior Suites available
  • Private balcony
  • King-size bed or 2 queen-size beds
  • Sofa bed
  • Lounge area
  • TV
  • Wi-Fi
  • 24-hour room service
  • Bathrobes and slippers
  • Bath amenities
  • Bathroom with a rain shower
Facilities

Facilities

  • Swimming pools
  • Splash zone
  • Water slides
  • Lazy river
  • FlowRider (local charge)
  • Spa
  • Fitness centre
  • Children’s club
  • Cinema
  • Labyrinth
  • Trampoline zone
  • Golf simulator
  • Basketball court
  • Arcade games
  • Mini golf
  • Yoga
  • Kickboxing
  • Aqua fit
  • Pool zumba
  • Beach fitness course
  • Entertainment
  • Parties
  • Beauty bar
  • Restaurants
  • Bars
  • Excursions
  • Wedding services
All-Inclusive

All-Inclusive

  • Unlimited reservation-free dining
  • Handcrafted cocktails
  • Signature à la carte and buffet restaurants
  • Romantic dinners on the beach
  • 24/7 room service
  • Up to 11 gourmet restaurants per resort

If you choose to go all inclusive, the programme generally consists of breakfast, lunch and dinner. During meals soft drinks, beer, water and wine are usually offered. Locally produced alcoholic and non-alcoholic drinks like water, wine, soft drinks, beer and spirits are usually served throughout the day.

Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.

Star Class

Star Class

Star Class benefits include the following:

  • Personal agent to handle all arrangements, restaurant reservations, aromatherapy in room, ironing (1 set of clothing), polishing and shoe cleaning, ice delivery, preparation of Jacuzzi (upgraded room categories), escort to restaurant (upgraded room categories), organising of special occasions (birthdays, anniversaries etc) and laundry pick-up (service charge applies)
  • Personal rider with preferred bar labels and in-room snacks
  • Preferred room locations
  • Access to private Star Class pool
  • Nightly turndown service
  • Preferential reservations in a la carte restaurants
  • Exclusive beach area with dedicated bar and waiter service
  • Exclusive access to the Green Room Lounge
  • Personalised check-in and late check-out (subject to availability)
  • Selected premium drinks menu available in Lounge (some restrictions apply)
  • Daily continental breakfast service in the Green Room Lounge
  • Evening hors d’oeuvres and afternoon snacks including decadent desserts in the Green Room Lounge
  • Upgraded robes and slippers in room
  • 25 percent discount on spa treatments (some restrictions apply)
  • Selection of in-suite liquors (upgraded room categories one bottle per week)
  • Upgraded minibar, restocked daily (according to consumption)
  • Upgraded room service menu
  • Complimentary access to the hydrotherapy pool (reservation required, 1 hour per day, per person)
  • Pillow menu
  • Complimentary access to the FlowRider surf machine (some restrictions apply)

Please note that details, including times and benefits, may be subject to change. You will be provided with full details of the benefits programme on arrival at the hotel.

Dining

Dining

Guy’s Burger Joint

  • Serves burgers

So Cal Gourmet Emporium

  • Serves gourmet cuisines from around the globe

East Sushi & Teppanyaki Bar

  • Japanese cuisine

Sunset Strip Steakhouse & Grill

  • Serves succulent cuts and grill favourites

Gusto Italian Trattoria

  • Serves Italian comfort food

Overtime Sports Bar

  • Serves traditional pub food

Sutra Indian Restaurant & Hookah Lounge

  • Serves authentic Indian cuisine

La Cocina Mexican Cuisine

  • Serves authentic Mexican cuisine

The Shores Beach Club & Restaurant

  • Serves classic dishes

6th Sense Chef’s Table (Local Charge)

  • Customised fine dining destination

Star Class Bar & Grill

  • Reserved for Star Class guests
Hotel Reviews
Google Logo 4.0 Google reviews (6557)
Jen Dumitrescu
This property is not a 5-star hotel and should be listed more accurately. The rooms are basic and dated, with décor that feels tacky rather than upscale. Amenities are extremely minimal—one bar of soap and hand cream—which is more in line with a Holiday Inn than a 4–5 star resort. Nearly everything felt like an upsell, including the in-room alcohol dispenser charging $40+ per bottle. In an all-inclusive resort, this is especially inappropriate. If alcohol isn’t included in the room, remove the dispenser rather than advertising it. We completed online check-in in advance, which required multiple emails with the concierge to even make it work. Despite this, in-person check-in was still slow and inefficient. A $200 room deposit is required, along with a $125 fee for a lost wristband. This felt excessive and out of place for a hotel positioning itself as luxury. I’ve stayed at many true 5-star hotels and have never encountered this. It creates the impression that guests are assumed to be careless. Food and allergy handling was another major issue. While the hotel provides allergy cards for celiac guests, execution is poor. We waited over an hour for gluten-free pasta at the Italian restaurant. Gluten-free pizza was repeatedly said to be unavailable at the takeaway window, yet could be made inside—with another hour wait. Expecting kids to wait that long for food is unreasonable, especially for a common allergy. I’ve been to Cancun three times in recent years and stayed at genuine 5-star resorts without getting sick once. On this trip, I was unwell most of the time. The beach is beautiful, but the resort is far from Cancun where most excursions depart. Pool seating is extremely limited unless you arrive very early. There are no included water activities, unlike comparable resorts. Restaurant reservations are difficult to obtain unless you’re willing to eat at 9:00 p.m. Even checking into restaurants or the buffet often took far too long due to manual room verification—this should be handled by scanning wristbands. During one of the busiest weeks, one of the only non-buffet lunch restaurants was closed for a private event, without an alternative opened for guests. Hundreds of paying guests were left with fewer dining options than promised. If you’re a light sleeper, be aware that hallway noise echoes heavily due to slamming doors—earplugs are necessary. This hotel does not meet the standards expected of a Royalton or an Autograph Collection property. Marriott Bonvoy should seriously reconsider its classification.
Derek Baker
We stayed at Planet Hollywood Cancun during the second week of January with our 7-year-old and had a very positive experience. We would definitely go back. Some negative reviews seem to come from unrealistic expectations. This is an all-inclusive—not a luxury Kardashian-level vacation—but for what it is, it delivers excellent value. The food was very good for an all-inclusive, honestly the best we’ve had at any resort. Meals were consistently warm, flavourful, generous in portion size, and offered plenty of variety. Our favourites were the Mexican and Italian restaurants. The sports bar was also a pleasant surprise with a fun vibe and pub-style comfort food, perfect for game nights. We came for the beach and pools, and they did not disappoint. The lazy river was extremely enjoyable, and along with the kids splash park, it really differentiates this resort from others for family trips. There are multiple pools to choose from even as non–Star Class guests, and pool service was great (aside from one morning slowed by a health inspection). The beach is beautiful—soft white sand and clear, warm water perfect for swimming. The property is well maintained overall. Rooms were clean, basic, and comfortable, with good beds and enough space for a family of three. Fuel coffee is a nice perk, though lines can be long for specialty drinks—tip: grab the self-serve brewed coffee on the side to save time. Overall, a fun, family-friendly resort with great food, excellent pools, a fantastic beach, and standout amenities for kids. Go in with realistic expectations and you’ll have a great trip.
Amanda Cloutier
Family of 4, with youngin’s and we LOVED this resort! So much to do. Food options were endless, we enjoyed the lazy river and kids splash park. Beach and water were super clean. All the staff were fantastic!! Consistent service and treated very well. Rooms were clean and we had crib, dehumidifier, and other needs brought to us immediately upon request. 10/10 recommend!
Kelly Fraser
We absolutely loved our vacation here. The resort was the perfect size. We really enjoyed the food at all the restaurants. Our favorite meals were at the Indian and Tepanyaki dinners. We were Star Class so the breakfast at The Shores and lunch at the Star Class pool were also great. We had great experiences with the staff. Antonio at the Star Class pool was super friendly and attentive. Our butler, Trinidad, was very accommodating and looked after us so well. At the Indian restaurant, Hernandez, waited on us and he was great with our teenager. She wanted to go back just to visit with him. The two guys running the Flow Rider were also great to her, they had her trying tricks and were great teachers. We really enjoyed our week and plan to return next year!
Eric Walker
We thoroughly enjoyed our time at the Planet Hollywood resort in Cancun. There were 11 of us in our group and we all thought it was one of the best resorts we have been to. Food was great! Everything was clean and there was plenty to do. Beach area is beautiful and plenty of pools and bars to help you relax. Highly recommend!
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