OYO Times Square

Benjamin

Checked into our hotel today and got up to our room to find the room was not cleaned properly. I went to the front desk to see if they had any available rooms that we could move to. Maria was the one helping us and she is the real deal! First of all, she checked us in and gave us a great New Yorker welcome and when I went down to change rooms she helped me again. She was on it! Dennis also helped her and he was super nice as well. They have a great front desk staff who are ready to help however they can. Thank you so much Maria & Dennis! -Ben

Tanner Kelly

I really wanted to give this hotel a 5-star review because several staff members genuinely tried hard to make things right during our stay. The first front desk employee, I believe his name was Rahim (worked Thursday night, amazing employee - kudos to him), was outstanding. He addressed our concerns, reassured us about negative reviews we had read, and walked us through everything before we even checked in. His professionalism and customer service were excellent and extremely appreciated. Unfortunately, our experience with another front desk employee, Maria, completely changed the stay. During a stressful situation where a member of our group was experiencing a panic attack, we simply asked if we could access the stairwell to get to our room instead of waiting behind approximately 40 people in line for the elevators. Maria refused and stated that she only allows people with anxiety to use the stairs. The interaction then escalated, and Maria began raising her voice, threatening removing us, and speaking to us in a way that felt threatening and intimidating. No guest should be made to feel dismissed, uncomfortable, or unsafe when asking for reasonable help during a stressful moment. This behavior did not reflect the level of hospitality shown by the rest of the staff. It is disappointing because several employees were helpful and professional, and without this incident, this could have easily been a 5-star review. Hopefully this will be corrected as we would love to stay here again. We are currently staying here through the weekend.

Chyann Moreno

Arrived and got Maria as the front desk was super friendly and welcoming. Maria also helped us make sure we got the right room and were aware of how charges worked for the hotel. Jazz was amazing as front desk during check out she helped us talk to our booking agent and made sure we were happy with the stay and knew the final price. She also allowed us to store our bags till our train arrived which was really nice of the place. Anytime i have a photoshoot i will be booking with OYO because of both of these experiences. Will say the rooms are on the small side but they’re cozy and definitely enough room for 2.

Carl Perry

Front desk and maid service was very good and even the maintenance staff were very pleasant. We were not happy with the room, the bed, the amenities and towels. I reserved a room with a king bed, didn’t receive that. The bed was a full size at best and was very thin and on a wobbly bed frame with support springs. The room was small (will give that part a pass as it is NYC), no closet to hang clothing… just some wall hooks. No in-room ironing board or iron, no dresser, no mini fridge as one would expect in even a basic hotel room. The walls needed to be cleaned or at least wiped down on occasion. It felt more like a European hostel type of room that certainly was not worth the $1700 I paid for a 3 night stay. The kicker was the really cheap, very worn, white towels with very very low thread count that were frayed all along the outside edges! Really OYO? You have the audacity to charge that much per night and can’t even have quality towels on hand, or at least ones that aren’t falling apart!? In all honesty the only thing positive about this hotel (other than the very nice staff working there) is the fact that it is only a block and a half from Time Square, and a couple blocks from the Rockefeller Center and Radio City Music Hall and other attractions. Overall: A+ for proximity and friendly staff but a D- for the room and amenities (for the price you pay)!

Paul Pasco

Overall my stay was meh. The hotel has an early 2000s vibe and needs some updating. For the price I paid, I was basically paying for the location. The room itself was small even though it was a “Deluxe King” room. The room was clean although lacking a lot of standard amenities you would normally find. There is no fridge, coffee maker or even a clock. There wasn’t enough counter space to put anything down. The luggage rack was small and would have fallen apart had I not wedged it between the wall and bed. The bath towels were really small and thin. They looked like rags you would use to wipe your car dry. The staff was very friendly and nice. They do offer to hold your luggage if you arrive before checking. Don’t count on checking in early or check out late as they charge ridiculous fees to do so. Overall it was a meh experience. I would splurge a little and check out other nearby hotels.