Moon Palace Jamaica

Alanna Johnson

TLDR: The resort is cute until it isn’t. Don’t bother with the vacation package - once you are checked in go straight to your room and REFUSE THEIR ADVANCES AT ALL COST. Go to a local grocery store before the hotel store. Use a credit card and dispute charges when they don’t honor “Palace cash.” Remember “Palace Cash/Money” is NOT the same as “Resort Credits.” BOOK AT A DISCOUNT UNDER A THIRD PARTY. Our family was trying to support the locals with tipping despite the fact that the resort is not operating at full capacity due to Hurricane Melissa. The majority of staff was kind and helpful, HOWEVER, once transactions are involved you get the run around and all of sudden they stop being helpful. There were three incidents where this was demonstrated: (1) upon checking in they wanted to charge the stay again on a second charge card bc the reservation was booked with a virtual card. There was no need to do this because the stay had already been paid for, yet they demanded that we be charged again on a physical card despite the reservation already being paid for on a virtual card. (2) They lured us into a tour with the promise of a free spa and/or on resort credits. We spent hours negotiating on a package only for them to want me to pay $4,100 before seeing a physical contract. Needless to say we left and their attitudes left little to be desired. (3) They refused to honor the “Palace Cash” when we tried to utilize it to purchase overpriced bug spray ($27) and feminine products ($14 for 8 tampons). Additionally, they did not have the full advertised food options and activities but this is likely due to the storm and I will not blame the resort or staff. Finally, the AC was not dehumidifying the room so despite being cool it was somewhat uncomfortable due to the moisture in the air, again this can be blamed on the store and reliance on generators. (Although the AC worked just fine in the room they used to trick you into buying a vacation package).

Natasha Martin

This hotel's lobby screams luxurious, I loved it hands down. Its very welcoming and spacious. However, the rooms were a bit disappointing. The bathroom was small in the room I got, I was okay with having no view but to have no balcony too, that was crazy to me. We are there for 4 days, 3 nights and they only restocked the bar twice. The food at the buffet wasn't great. The restaurant called MoMo had good shrimp, chicken and crab. They gave us some chips and dip as starter and it was AMAZING👏. The rice was toooo moist. Gondolas is the Italian restaurant and most items were good except the octopus. Entertainment was okay, but it could have been better. The wave rider was malfunctioning throughout the days we stayed. Other than that, the games 🎮 room was GREAT. They have from a giant Pac-Man to pool, to basketball 🏀 games, to table tennis, even Xbox and Playstation are available. They also have a nightclub that was AWESOME, the right amount of vibes.. The STAFF was EXCELLENT they deserve every bit and more of their pay. They were attentive and efficient. Very customer friendly and gleefully. They also have an amazingly delicious baker that has pastries, paninis and pizzas 🍕.

LaRae Dudley

Pros: The lobby and inside resort areas are really nice. The restaurants are very nicely decorated and the food is delicious. The service was amazing. Con: the rooms leave a lot to be desired. They look just like the old Renaissance Jamaica Grand rooms with a fresh coat of paint,molding, mirrors and a new nightstand. Nothing special at all. I love luxury and just wish the rooms were better.

Luke Kroeker

We are members already, and at check-in we were told we should attend the upsell sales pitch. The sales pitch is a joke. They wasted days of our trip giving us the run around with progressively slightly different and more contrived deals and they make you put money down to even see the actual contract to sign. READ EVERY SINGLE LINE. We were PROMISED the meeting would be over breakfast and

nate s

Everything was amazing! Not everything was available because of the hurricane, but that was completely understandable. The staff everywhere was extremely attentive and did a fantastic job making my wife and me feel genuinely welcomed.