Azul Beach Resort Negril

Barry L. Bellovin

I I highly recommend this resort! I arrived here about two weeks before hurricane Melissa struck. The views were stunning. The beach was raked every morning to look brand new every morning. The food was very good, the people and staff, incredible and attentive, music, drinks and a staff that genuinely cares! However, once hurricane Melissa came to this area, where the Resort is, is when I really saw what this Resort and it’s people are all about! While they had their own families and homes to care for, they made sure that every guest was safe from this hurricane and took great care to make sure everyone had food, was in secured rooms and was well taken care of and given good communication. The preparations they took for the hurricane were systematic , well organized, and they were well prepared, and their buildings were built so hurricane resistant that they were strong enough to resist the storm. Thanks to their efforts, all of us were well and safe! It is one thing to have a nice resort and beautiful views and food and drinks and music and enjoy yourself. It is quite another level when there is an emergency and you see how well everyone performed here and what length they went to make sure we were all safe before, during and after the storm. Every staff member from customer service, front desk to maintenance, maids, bellmen and chefs and servers and others were all incredible! They revealed who they really are, beautiful people mostly from Jamaica some from Mexico with great leadership, and a great team. I am forever appreciative of their efforts to keep me safe and treat me well under difficult circumstances . Again, that is where they really shined. I love this resort Jamaica and it’s people.

Lori C.

The Best Service on Earth: A New Standard for Luxury in Jamaica! ​We just returned from an absolutely amazing family trip, and I can confidently say that this resort has set a new standard for us. We've traveled to numerous five-star resorts throughout the world, but the level of service here was hands-down the best we have ever experienced. ​From the moment we arrived, the staff made us feel like true VIPs. The difference-maker for our family was our personal butler, Davita. She was an absolute gem—attentive, proactive, and genuinely warm. She anticipated our needs before we even knew them, handling all dinner reservations, ensuring our favorite snacks were stocked in the room, and even planning a surprise birthday decoration that made the celebration unforgettable. Davita made the entire vacation effortless. ​Beyond the impeccable service, the grounds and amenities were spectacular. Everything is meticulously maintained, and there is something for every member of the family to enjoy. Whether we were relaxing by the stunning pool, enjoying the pristine beach, or taking advantage of the dining options, we were constantly impressed. ​I have been to Jamaica several times, but this resort is on another level. It’s more than just a beautiful place; it’s a beautifully run place. We will absolutely be returning here again and again. ​If you are looking for an unparalleled luxury experience with service that is second to none, book this resort!

Aneke Salazar

Our stay was absolutely unforgettable! The vibe, the views, and the service were all top-notch. Big shoutout to DJ Lando and TT from the entertainment team for keeping the energy high and the fun nonstop — they made every day a blast! And Jehnoy at the bar deserves special mention for his great drinks and even better personality. Can’t wait to come back — Azul Beach Resort truly delivers! 🌴✨

Alićia

Okay. So this was a business trip coming from the U.S. but heck it’s Jamaica so I made it into a business/ little vacation! Which turn out horrible due to hurricane. Okay … so i arrived earlier before my checkin.. okay there was no travel advisory or anything till like maybe the day before the actually hurricane ( something I’m not used to too) I just feel like if a storm was coming give people a option to cancel or rebook ( Karisma) so this nothing toward azul hotel it’s who they go through for booking as I learned when I check in a day later because the island was shutdown they had some kinda island emergency ( Melissa hurricane ) which prevented me to check in the actual day , I called karisma to let them know ., the crazy part they knew !! I called them several times mind you karisma the third party or whatever they are, it’s not 24hr service so the hours are limited which I have never.. if you have a emergency or need to rebook your screwed. So they next day I arrived and I explained the situation which the rep at the front desk was so amazing and super friendly! They felt so bad they upgraded my room. So they was saying next time to book directly with them, and to call karisma to see can they accommodate since I book with them to give me credit. For the one day, due to island emergency shutdown!! Called karisma company and these people said it’s nothing they can do!?!?? I was like I called y'all several y'all don’t have a 24hr operation hours if you guys gonna operate as a second or third party for a hotel DO better ! I have never in my life of traveling been so disappointed! Pros: azul hotel was nice , the staff was amazing/nice. The rooms are very nice and elegant. Cons: I will never book with Karisma! They will not accommodate you.

Ted Nimnum

We have been to this resort multiple times, the staff is wonderful as always! They are always willing to help with whatever needs you may have. The issues that are really upsetting are the cut of staff, causing many events and resturants to be closed. This resort boasts its many restaurants and we end up in a buffet line.......I'm expecting a certain level of vacation for the money payed. When I walk over to the buffet.. I almost loose a toe due to the decking literally disintegrating. Wich is another issue, I mainly point blame to the hotel not spending money to upkeep the facilities. I say this because the shrubbery, the beach, the grass everything that the workers "can" maintain looks excellent. Large items like the decking, fixing rot areas on the hotel room exteriors. Another issue is fresh fruit is scarce, alcohol items and mixers are limited. On top of all of this I used this vacation to show my mother Jamaica for the fist time. Overall the staff is amazing but the decline of the all of the other things make me rethink where we will spend our next vacation. I wasn't sure on posting this but Shyaine from the resort asked that we would write an honest review.