JOIA Rose Hall by Iberostar

Davina Williams

This trip was for our 25th anniversary, so we decided to splurge a little. We had an ocean view suite with butler service. I can’t say enough about the service! Our butler’s (Berris, Christopher, Omar & Devon) were absolutely the best!!! We never had to figure anything out. They were always there to assist us in anyway. They were so professional, friendly, knowledgeable and so much more! On our anniversary Omar (our afternoon butler) escorted us to our private dinner on the beach. He decorated our table, took some amazing pictures of us and decorated our room!!! Because of their service and the rest of the staff we will be back next year and hopefully can book the same room location with the same butler’s 💕. I highly recommend Montego Bay Jamaica JOIA Rose Hall by Iberostar. I want to say the professional greetings and service from our concierge’s Suttonie, Crystal & Tanya when we arrived was exceptional. These ladies if you ever visit this hotel they will make you stay even more enjoyable. Until we meet again ONE LOVE!!

Brian Weber

We had a wonderful experience at this resort. It’s a quick, short ride from the airport. The staff and service were excellent—everyone was friendly, attentive, and made sure we had everything we needed throughout our stay. The resort and beach were very clean and well maintained. The food was good, 5 dinner restaurants that are included in your stay with a few options for lunch and breakfast. Whether you want to relax or party, this resort offered a nice mix of both. Highly recommend!

Myotte Cesar

I stayed at Jiao Iberostar for a week to celebrate my sister's birthday during our first trip to Jamaica. The location itself is beautiful .The pools, beach, and variety of activities on the resort kept us entertained throughout the stay. Unfortunately, the biggest issue was the staff, especially some of the female staff members. We experienced rude behavior and felt racially profiled during our stay. It was very noticeable that white guests were treated with more respect, received quicker service, and were given far more attention than we were. What made this even more disappointing is that I have previously stayed at Iberostar in Mexico, where the experience was absolutely breathtaking. The staff there treated us like queens everyone was friendly, kind, welcoming, and always willing to go above and beyond. Because of that experience, I expected the same level of hospitality in Jamaica, which is why I chose this resort in the first place. It's truly a shame to feel racially profiled by our own people while trying to enjoy a special family vacation. During checkout, a member of the guest services team asked us to leave a review of the property, and we agreed. She then asked to see my phone so she could show me where to leave the review, but instead she began writing a 5-star review herself. She said, “I want to make sure you review us.” our stay had not been great at all. The experience made me question how many of the 5-star reviews were actually written by staff members rather than guests.

Lisa Banks

We had the best time in Jamaica ay the JOIA Iberostar. The service was exceptional. Every staff treated us like we were celebrities. Our butler Rohnan went above and beyond to make our anniversary celebration memorable. Glen and Orain were also very attentive making sure we had everything we needed. We will definitely return again soon. Keep up the great customer service. You deserve more than 5 stars.

Keisha Burdick

4.5 stars! I had an amazing time here! Lots of fun activities all day and night. Amazing gym. Tennis and pickleball courts. Bracelet making with Angel and Twinkle (so friendly and nice) by the pool was so fun and I was able to make little souvenirs for my girls back home. The place is clean and grounds well kept. The inside could be updated in a few places to help with the mildew smell in some areas but overall it’s still very nice. Food was yummy although not everything was to my taste I was always able to find something I liked. Lots of variety. Tons of fruits. Lots of fresh grilled options for meats. I truly loved staying here!