Iberostar Waves Tucan

Sandra R

The resort is very environmentally friendly. There is amazing wildlife roaming the grounds like peacocks, coatis, iguanas and agoutis. They also have flamingo, turtles and monkeys. The fitness classes are world-class with Sergio and Omar. Julio remember us and had a table ready with our beverages. My only negative is the rooms. They are very dated with stucco and no drawers to put your clothes way. The housekeeping is top notch we would go the gym for a class and return to a clean room! Overall great experience!!!

baptiste henaut

I stayed with my family for two weeks at this hotel and it was a very good experience. I enjoyed every activity I did during this period. The staff were always friendly, helpful, and professional. The food was very good with a lot of variety, and the restaurants were well organized. The rooms were comfortable and well maintained, and the location is perfect, close to the beach and the city. We really enjoyed our stay and would definitely recommend this hotel. We would love to come back! Thank you Jan for your attention.

El dro

Loved the resort. Beautiful nature and beautiful beach. Rooms were tired, but they are renovating them soon. Negatives.. They offered a beautiful show, but you had to pay for it. Should've been included. No drink services by the pool or beach. Have to get your own.

Kiran Menachery

What a hotel! Amazing resort with a lot of things to offer. The service and the staff are great. Always helpful and make your day special. They have multiple restaurants, each with a different theme. You can go to the different restaurants and never eat the same thing twice. A big thanks to Abisag and Janire who took great care of us! We will definately come back.

Janisa Miller

This was one of the worst hotel experiences I’ve had—especially considering the price and the expectations that come with being a Diamond member at an IHG property. The entire hotel is severely outdated and poorly maintained. The rooms, pools, and common areas all feel worn down and neglected, with visible signs of age everywhere you look. There is nothing “luxury” or even “upscale” about this property—it feels like it hasn’t been meaningfully updated in years. The so-called Star Prestige lounge was a joke. It’s small, underwhelming, and offers nothing close to a premium experience. The food and beverage options were minimal and far below what you’d expect for the extra cost. It felt like a complete waste of money. Service was not just lacking—it was outright unacceptable. Staff were consistently unfriendly, dismissive, and at times made the environment feel uncomfortable. The treatment I received felt biased and unwelcoming, which is something no guest should ever have to experience. The most alarming part of my stay was that my purse was stolen—and the hotel did essentially nothing to help. No urgency, no real investigation, no meaningful support. For a situation that serious, their response was completely inadequate and frankly shocking. The food across the property was mediocre at best, often served lukewarm and lacking quality. To make matters worse, birds freely roamed the outdoor dining areas, making it feel unsanitary and poorly managed. Cleanliness overall was clearly not a priority. This hotel fails on every level: service, safety, cleanliness, and basic hospitality. It does not come close to justifying its price point or brand affiliation. I would strongly advise others to stay elsewhere—this was an incredibly frustrating and disappointing experience.