Grand Oasis Resort

basma sherif

We stayed at this hotel for two weeks, and overall it was a good experience. They pay great attention to cleanliness and maintenance throughout the hotel. There are three connected pools: two for adults and one for children. There is one main restaurant. The food is okay; you will definitely find something you like to eat. They also have à la carte restaurants that you can try for a change. The animation team needs improvement, so if you have a long stay, you may get bored. There is a nearby Soho Square, about a 10-minute walk from the hotel. They also provide a club car service if you don’t want to walk. Most of the hotel staff are friendly and hardworking. The hotel’s beach is mostly rocky and is best suited for snorkeling. There is also a small sandy area where children can play. They have both old and newly renovated rooms closer to the sea. We stayed in the older rooms because we wanted to be closer to the restaurant. Overall, all the rooms are tidy and clean.

Szebasztián Balogh

Extremely disappointing hotel experience Unfortunately, our entire holiday was badly affected by the poor quality of this hotel. During our stay, I suffered from diarrhea and stomach problems for most of the time, which meant that we had to cancel several of the activities and programs we had planned. We also had very unpleasant experiences with the food. On several occasions, I found hair in my food, which is completely unacceptable for a hotel like this. The attitude of some of the staff was also extremely disappointing. Several employees were rude, dismissive and unfriendly towards guests. In particular, the staff who organized the water aerobics were very disrespectful. One of them even told me that I looked like a “watermelon” because I am somewhat overweight. I found this extremely offensive and inappropriate. No guest should ever be treated or spoken to like that. You pay for a holiday to relax, enjoy yourself and make good memories — not to spend most of your time being sick, dealing with rude staff and cancelling your plans. Overall, this was a very disappointing experience, and based on what we experienced, we would definitely not choose this hotel again.

Silvia Sinclair

The hotel itself is good like many hotels in Sharm. Rooms are big and clean. But 3 things we didn't like about this hotel : 1. The price is too high compared to the same service in other hotels. 2. Food was good, but many items were very very spicy, so that children and many people couldn't eat it. When I spoke to the cook about that, he told me, managers and cook like spicy item. That answer didn't satisfy me, because guests are paying for the food, not the managers. 3. We had to wait often a long time for the Golf car to the beach, or walk a long way in the sun to get there. Above all at lunch time, it was very crowded and they didn't put more golf cars during lunch time. I don't think I'll repeat my stay there again. Sorry

Monica Labib

We had a wonderful stay at the hotel. Everything was great, especially the amazing beach it was definitely one of the highlights of our stay. The staff were friendly and helpful the overall experience was very enjoyable. The only area that could be improved is the food taste, and the AC in the room . The location is also excellent, as it’s very close to SOHO Square and easily reachable by walking. Overall, we had a lovely experience and would definitely recommend the hotel.

Hannah Harvest

Overall, we had a fantastic experience at this hotel and would absolutely return. We were a group of 5 - 2 parents, a 5 year old, a 7 month old and granny. Pros of this hotel: Heated outdoor pool, separate shallow kids pool, lots of space and shade around the pool, amenities all very easy and close (eg snacks and towels by the pool) Lots of ramps for prams BUT - see below Blackout curtains in the room, nice proper cot for the baby, kettle in room, comfy large bed, the hotel gave us an adjoining room for granny. Kids club has good hours, was enjoyable for our 5 year old who we dropped off there every day, drop in whenever you like no booking fee, our daughter loved the lady who worked there Irena. Gradual descent beach for paddling, gentle waves, bit of sand, again lots of shade and amenities. Great for small children. Plus there is the pontoon and a little reef for adults and older, more confidently swimming kids. 10 minute transfer from the airport - extremely easy! The hotel grounds are absolutely stunning, feels like we were at a well kept garden centre with beautiful lawns and flowers everywhere. The on site restaurants (Italian, crab, etc) are all free including at lunch time if you want a break from the busy main restaurant. Staff all very friendly, eager to help, very family orientated. There is a golf trolley constantly trundling about so tired kids and granny can get a ride back up from the beach. Food was great! Something for everyone and loads of fresh food. I used the spa with a massage twice and it was absolutely lovely - even if it was quite male dominated with lots of male staff which did feel a little odd at times. Cons: Music by pool and beach - can be extremely loud and out of sync with the laid back vibe No baby facility like a table change in any of the toilets around the pool or in the main hotel. RED FLAG FOR THOSE WITH A CHILD IN A PRAM - there are ramps and lifts all over the place inside the main hotel and around the grounds BUT to get from the pool area into the main hotel there are 15 UNAVOIDABLE steps (see picture). It blew our minds that such thought have gone into accessibility except for this blindingly obvious mistake. It meant carrying the pram and baby constantly up and down these steps for every meal/when we wanted to exit the hotel. Limiting for me and my mum who can’t carry that weight. We asked at least 10 members of staff if we were missing something but they were all as puzzled as we were! Interesting to note the vast majority of guests are Russian and Ukrainian. As English people we quite liked this as it meant we were overheard and didn’t have to listen to conversations around us. They were great fellow guests - no loud or drunken behaviour, kids well behaved, friendly. Also interesting to note that all but 1 or 2 of the staff are male (including maids and table clearers). All very polite and keen to help, a lovely bunch. Just feels a bit different to what you might expect.