Desire Riviera Maya Resort

Jesse Kautz

Everything at the resort was amazing from Checking in/out , the food was excellent with plenty of options as well as the day and nighttime shows and entertainment. We saw staff and Playmakers we had met at other Resorts who would come over immediately and say hi when they saw us. All the Staff made sure we had the best service/experience on our vacation. There are a few staff members that made our trip especially memorable, our Butler’s Abel, YiYi and G who constantly made sure we had the best experience from room service in the morning and our in room hot tub filled at night while we were out. Restaurant staff Sebastian at the Ero’s restaurant by the pool handled my wife’s food allergies without issue and even taught us a bit of Spanish. Axel, the bartender always made sure you had a drink and always would saw hi as he saw us passing through the resort. Alex from the VIP services was always willing to help and make sure we got to where we needed to be or answer any questions we had even though we were not part of the VIP package. Finally the PLAYMAKERS!!!! Bambam, Mauricio, Chiara, Antonella, Bella, Pina , sorry for the spelling or any Playmakers that I missed. The Playmakers kept the party going from the pool day into the amazing evening shows as well as the live music by the pool and acrobatic show in the middle of the pool. We had 2 other couples who met us at the resort, it was all of our first time here and not one person had a complaint, that says a lot about the Resort and all the amazing hardworking staff. We will be back! J

Hail Storm

Currently here and it is absolutely amazing! This is our 8th visit and it has been magical. All the staff are truly amazing! Those that stand out are the play makers always making the party what it is! Candice is so good at getting those involved! Bella is one of my favorites she always is so happy to see us and get us involved in the party! Bam bam is amazing always happy to see us and has the most energy and amazing play maker! Pina is always so up beat and happy. We also love the newer playmakers like chocolate and Antonella very happy and willing to start the party! The bartenders are so inviting and friendly Johnathan, Jesus, Antonio ever, Jenny, Ivan, Miguel are all amazing and remember our drink orders. Daylan, Axel, and Gustavo have become like family to us always so happy to see us and soooooo great at their jobs! Julio, jusiff , Africa, and Eduardo are such amazing waiters always taking the best care of us!

Ayesha Harden

Always a great experience! The atmosphere, people and staff are amazing. All the playmakers (Bella, Pina, Leo, Antonella, Candice, Bambam and Isaac) are constantly bringing the fun and involving all the guest. The bar tenders are attentive and somehow remember everyone’s individual orders. One huge call out is for Candice - she is the best, flipping, dancing, singing; she does it all. Made me step out of my comfort zone and participate in the fun daily pool festivities! Definitely worth a fun get away!

natalie shutt

We recently stayed at Desire Riviera Maya and had a very enjoyable overall experience. The location is beautiful, the atmosphere is relaxing, and the staff work incredibly hard to make guests feel welcome. The butler team was outstanding and always attentive to our needs. The general staff throughout the resort were friendly, professional, and consistently provided excellent service. Whether at the pool, restaurants, or throughout the property, the employees were one of the highlights of our stay. Unfortunately, the dining experience was disappointing at times. Restaurant availability was very limited, making it difficult to get reservations when we wanted to eat. Eros seemed to be closed for dinner throughout much of our stay, and Suki was also closed on multiple occasions. In addition, many of the buffet specialty offerings were not particularly appealing. The grill by the pool was also closed several days during the week, further limiting dining options. It appeared that the resort was operating with minimal staffing and reduced services. While the employees worked extremely hard and did their best to accommodate guests, it sometimes felt as though management was more focused on controlling costs than providing the level of service and amenities expected at a resort of this caliber. The most frustrating part is that the staff are doing everything they can to provide an exceptional experience, but they are being limited by decisions that reduce services and dining options. I would love to give this resort 5 stars because of the amazing employees, beautiful location, and unique atmosphere. However, until services return to the level they once were and all restaurants and amenities are consistently available, I can only give it 2 stars. Despite these concerns, the staff’s dedication, professionalism, and positive attitude made our vacation memorable. We sincerely appreciate their hard work and hope management invests more in its employees and restores the full guest experience that made this resort so special in the past.

Jenny Warner

We recently stayed at the resort and wanted to share an honest review of our experience. First, the positives: the resort itself is absolutely beautiful, and many of the staff members truly made our trip special. The playmakers — Bella, Antonella, Pina, Mauricio, and BamBam — brought great energy and made every day fun. We also want to recognize Teresa and Luis in the spa for incredible massages, Edgar the barista for always starting our mornings off right, Yussif for excellent service, Julio at the Flirty Burger Bar for consistently great food, and our butler Ericka, who went above and beyond to make sure we were taken care of. These individuals are the reason we were still able to have an amazing time. Unfortunately, our experience with the membership presentation was very disappointing. We were scheduled for a membership tour very early in our stay, and the interaction did not meet expectations. When we asked about the benefits of becoming members — especially after hearing from several premier members about the advantages — we were not given much information or value. Instead, we felt dismissed and as though we were not worth the effort. Our honest feedback is that if the goal is to encourage guests to invest in a membership, the approach should be much more welcoming, informative, and respectful. The way we were treated during this process did not reflect the level of service we experienced elsewhere at the resort. Additionally, when we asked to speak with management about our concerns, we were told multiple times that no one was available, which was frustrating and disappointing. Based on the reviews we read prior to visiting, we had very high expectations and were genuinely excited to experience the resort. It’s unfortunate that this part of our stay did not align with those expectations. To be completely honest, if it weren’t for the incredible staff members mentioned above, we’re not sure we would consider returning. We hope this feedback is taken seriously, as the resort has so much potential to deliver a consistently outstanding experience from start to finish.