Barcelo Maya Colonial

Emily Rodrii

We’ve had a great stay at Barceló so far! The beach is absolutely stunning, the colors of the water are truly out of this world. The food has been surprisingly good, and the service has been excellent throughout our stay. We had lunch at El Mariachi, where Miguel Itza and Sandy Dzib took wonderful care of us. They were both incredibly friendly, attentive, and made our experience even more enjoyable. We’re honestly very pleasantly surprised by the quality of this all-inclusive resort. For this category, it has exceeded our expectations, and we’re really enjoying our time here. We would definitely recommend it!

Joey C

Title: Premium Price, Disgusting Conditions, Misleading Promises, and Mediocre Service — Avoid This Resort Our stay at Barceló Tropical / Colonial was one of the most disappointing resort experiences we have ever had. This property sells guests a polished image of a premium vacation, but what we experienced was misleading information, filthy and poorly maintained facilities, amenities that did not match what we were told was included, and service that was mediocre at best. We were lied to about transportation arrangements and misled about the amenities supposedly included with our premium room. When you pay extra for an upgraded experience, you expect the resort to honor what was promised. Instead, we spent our vacation dealing with excuses, inconsistencies, and disappointment. The condition of the bathroom was absolutely disgusting. The photos speak for themselves. The toilet seat mounting areas were packed with dark, filthy buildup and grime that clearly had not been properly cleaned or maintained. There was visible black staining and apparent moisture-related growth around the bathroom ceiling and tile joints. Other areas of the bathroom showed poor maintenance, deteriorating finishes, and a general lack of cleanliness. This is completely unacceptable for any hotel, much less a resort charging premium prices and selling upgraded accommodations. The problems extended beyond the room. The resort appeared poorly maintained in multiple areas, and the overall experience fell far below what was advertised and what we paid for. Getting help from staff was frustrating, service was mediocre, and there seemed to be little urgency to address legitimate guest concerns. What made the experience especially unacceptable was the gap between what we were promised and what was actually delivered. We did not pay premium prices to spend our vacation documenting filthy fixtures, questioning whether our bathroom was sanitary, chasing down transportation issues, and arguing over amenities that should have been provided from the beginning. I strongly recommend that potential guests photograph their room immediately upon arrival, get every promise about transportation and premium-level benefits in writing, and carefully inspect the bathroom and other facilities before unpacking. Based on our experience, I cannot recommend Barceló Tropical / Colonial or the resort as a whole. The combination of misleading promises, disgusting room conditions, poor maintenance, mediocre service, and failure to deliver the premium experience we paid for made this a deeply disappointing vacation. One star is generous.

Kuleshov Andrey

Before I begin, a disclaimer: everything is comparative. What's great for one is bad for another. However, after staying in more a dozen of different all-inclusives in Riviera Maya, one begins to get an idea of what is above the average and what is below. With that in mind, here my balanced feedback: 1. Rooms and room cleaning: as expected, not bad, nor anything special. 2. Beach: long and clean, white sand, but quite compacted. In many places water access is rocky, but there are several sandy approaches. Rocky bottom in some places provides for snorkeling, which is not always the case in other hotels. 3. Buffets: service is quick and efficient. Food variety is good, but the menu stays 90% the same every day. 4. Grounds are huge, lots of pools, including water parks for little ones. Better than average and better than most. 5. Animation team: varied experience. The thing is - animators are evaluated by the clients feedback, so they directly approach guests with requests to leave one. Most comments here quoting animators' names are a testimony of guests' kindness, not necessarily animators' performance. Many activities on the schedule never happen, and those that do, start late and finish early. I have witnesses at least one case of "bossy" animator behavior. Overall, below average. 6. Evening shows: performing team is great, approaching professional. Sound equipment quality at Palenque theater is horrible. The DJ is trying to compensate poor sound quality by sheer volume, making it even worse. Average overall, I expected more from Barceló brand.

Carly Cenzer

The Colonial is right in the middle of the compound so its easy to travel to the other resorts. The resort was very kid friendly for our 3.5 year old, and her first luxury vacation. She had a blast, and we had fun with her. The staff was amazing. One of our queen beds was blown out. We almost complained for a different room, but we made it work. My husband slept on that bed and said he was comfortable. I slept on the other bed with my daughter. The last day the room lost power, and the shower probably needed a good deep clean or reglaze. Prepare for an hour plus drive to and from the hotel-airport; depending if your ride is picking anyone else up. Food pleasantly surprised us, if you know what to expect with the resort style food. Our favorite restaurant was Capri, the Italian restaurant in the Tropical resort. The staff in the seafood restaurant at Colonial went above and beyond. The pastry chefs 10/10 on every dessert we tried, don't skip the desserts. The beach, although was a little rocky, was still 10/10 beautiful with some incredible photos. Don't skip a sunrise. Thank you for our stay!

Chris Hammond

We had an incredible experience at Monstrum at Barceló! The food was excellent, but what really made the evening memorable was the amazing service. Allison, our hostess, was incredibly welcoming and made us feel taken care of from the moment we arrived. Enrique and Roman were fantastic servers—friendly, attentive, professional, and always making sure we had everything we needed. Their service truly elevated the entire experience. Thank you, Allison, Enrique, and Roman, for making our dinner so enjoyable. You are a great representation of the hospitality at Barceló. We will definitely be back!