Bahia Principe Luxury Akumal

nashoa Azzam

I am genuinely shocked at how disappointing this stay has been. The word “Luxury” in the name is misleading at best. From the moment we arrived, the experience fell apart. The food is consistently bad. There is no variety, no seasoning, and nothing feels fresh. Room service is basically non-existent it’s just nachos, burgers, and fries no matter the time of day. That’s it. We tried making restaurant reservations the day we arrived, across all three Bahia properties, and were told everything was booked for the entire week. So realistically, you are forced to eat at the same bland buffet every day. We were told we were being “upgraded” from a standard room. That turned out to mean: • barely any water pressure in the shower • a leaking roof on the first night • and a dismissive response when we reported it When we mentioned the leak, the staff essentially told us we should just be grateful because this was “one of their best rooms” and we “wouldn’t have liked the standard room anyway.” It was insulting, unprofessional, and completely tone-deaf. I have stayed at many all-inclusive resorts, and this is easily the most disappointing experience I’ve ever had. I would leave early if I could. Do not let the photos or the word “Luxury” mislead you. There is nothing luxurious about this stay. I strongly recommend choosing a different resort where your time, comfort, and money will be respected.

Ania Polosa

What an amazing time at the resort! A massive two thumbs up to Fabiola from the entertainment team! She is truly a lively, passionate, and incredibly kind individual. Fabiola did an outstanding job keeping the energy high and entertaining all of us, especially during the beach volleyball games. Her enthusiasm made the activities so much fun! Thank you, Fabiola, for making our stay memorable—keep shining! Wish you all the very best.

Mark H

Guillermo has been fantastic getting guests involved in the activities, my daughter and I particularly loved the aqua gym, crazy games and Mexican bingo. He is very approachable and helpful too, so an excellent asset to the entertainment/animation team. Update, as still here and thought initial review was for the entertainment/animation only. I would like to say thanks to Jose (Reception Supervisor) who was fantastic on our arrival, helping us to secure rooms which we love and suit our needs. Also, thanks to Francisco (Reception), who has been so helpful and approachable during our trip. Thanks also to all the staff that work so hard to make peoples stay at the resort so special, from bar/lobby staff, restaurant workers, the cleaners and grounds keepers. A special mention is required for Santiago (Bellboy Service in the Lobby), as what a fantastic individual he is. They are the first and last service you will normally meet when entering or leaving the lobby via the main entrance, so somewhat the forward facing element of the Akumal resort. He is so helpful, engaging and happy to assist with advice when asked. I would especially like to mention Miguel (Guest Relations), who has been so helpful and approachable during this stay. We are by no means demanding guests and tend to go with the flow, but have had a couple of requests for services/facilities this trip which he has been instrumental in arranging. We appreciate that he is not a miracle worker, but he really isn’t far from this with assisting guests where possible. He’s an absolute asset to the guest relations team, thank you.

Toinana Lynne' Ahmad

Nice hotel, especially compared to other all-inclusive resorts. The beach a AMAZING! The service is pretty good and rooms are nice -- especially the swim-up option. I would definitely recommend to a friend and might even stay here again. But, I would be SURE to book the a la carte dining options AS SOON AS they open. They filled up DAYS before we even arrived and it was nearly impossible to get a reservation.

Vanessa Bramlett

Clean, quick and kind service from nearly all the staff at the resort. The shuttle drivers, housekeeping, room service, and service at the specialty restaurants and sports bar were great. Only exception would be the breakfast buffet. Service was okay but seemed disorganized and chaotic. We did not look forward to going each morning and wished there was another option. We even tried the room service of the breakfast, and the options were disappointing. But again, all the people we encountered at the specialty restaurants and food quality at those, was wonderful. Wished the AC was better at the fruitos Del Mar and dolce vita restaurants… we enjoyed our meals and service, but rushed to leave because of the uncomfortable temperatures. Our pool room was beautiful and our room stayed stocked with towels and supplies and the cleaning crew were the kindest group of the resort. Wish for an all inclusive, that there were more drink brands offered. Quality of liquor was not that great so we often stuck to just beer and wine, and ended up purchasing our own bottles. Overall, would probably come back and would recommend.