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  Back Home Destinations Caribbean Mexico Playa Del Carmen Andaz Mayakoba Resort Riviera Maya   
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Located In: Playa Del Carmen

Andaz Mayakoba Resort Riviera Maya

Google Logo 4.7 Google reviews (1345)
Best Price From £1789pp
Oct 2026
£2069 pp
Room Only
Nov 2026
£2029 pp
Room Only
Dec 2026
£1789 pp
Room Only
Jan 2027
£2119 pp
Room Only
Feb 2027
£2169 pp
Room Only
Mar 2027
£2579 pp
Room Only
Apr 2027
£2729 pp
Room Only
May 2027
£2449 pp
Room Only
Jun 2027
£2549 pp
Room Only
Jul 2027
£2239 pp
Room Only
Aug 2027
£2039 pp
Room Only
Sep 2027
£2079 pp
Room Only
Oct 2027
£2549 pp
Room Only
Overview
Accommodation
Facilities
All-inclusive
Dining
Hotel Reviews
More...
Overview

Overview

Unforgettable pleasures await at Andaz Mayakoba Resort Riviera Maya, an immaculate hidden gem located on the breathtaking coastline of Mexico in Playa del Carmen. Surrounded by verdant vegetation and nature, experience peace and privacy in this se...

Unforgettable pleasures await at Andaz Mayakoba Resort Riviera Maya, an immaculate hidden gem located on the breathtaking coastline of Mexico in Playa del Carmen. Surrounded by verdant vegetation and nature, experience peace and privacy in this secluded 5-star resort complex which has everything you need for the holiday of a lifetime. While the little ones make friends at Kimbo Kids Club, spend your afternoons treating yourself to a massage at the exceptionally soothing Naum Wellness & Spa. Enjoy a game of golf at the exclusive El Camaleón Golf Club that winds through an area of preserved mangroves and has unparalleled views in the Mexican sunshine. Prepare for an explosion of authentic flavours in one of the exquisite restaurants at the resort and spend heavenly nights in lavish accommodation.

How far is the nearest beach?

Andaz Mayakoba Resort Riviera Maya is a stone’s throw away from the beach.

Distance from the airport

Cancun International Airport is approximately 48km from the hotel.

Pools
Restaurant
Bar
Golf
Gym
Spa
For Families
Kids Club
Parking
Accessible
Click to read more
Accommodation
2 Double Beds Ocean View Room
  • Partial views of the Caribbean Sea
  • Two double beds
  • Furnished terrace
  • Air conditioning
  • Free Wi-Fi
  • Minibar with snacks and non-alcoholic drinks
  • Bluetooth speaker
  • Walk-in rain shower
  • Robe and flip flops
  • Nespresso coffee maker
1 King Bed Beach Front Room
  • Views of the Caribbean Sea, on the beach
  • King-size bed
  • Furnished terrace
  • Air conditioning
  • Free Wi-Fi
  • Minibar with snacks and non-alcoholic drinks
  • Bluetooth speaker
  • Walk-in rain shower
  • Robe and flip flops
  • Nespresso coffee maker
Beach Front Plunge Pool Suite
  • Views of the Caribbean Sea
  • King-size bed
  • Furnished terrace with plunge pool
  • Living area
  • Flat screen TV
  • Work desk
  • Air conditioning
  • Free Wi-Fi
  • Minibar with snacks and non-alcoholic drinks
  • Bluetooth speaker
  • Walk-in rain shower
  • Robe and flip flops
  • Nespresso coffee maker
Three Bedroom Presidential Villa with Private Pool
  • Views of the Caribbean Sea
  • King-size beds and double bed
  • Furnished terrace with pool
  • Large living and dining areas
  • Home theatre
  • Personalised butler and catering service upon request
  • Kitchenette
  • Pantry
  • Flat screen TV
  • Work desk
  • Air conditioning
  • Free Wi-Fi
  • Minibar with snacks and non-alcoholic drinks
  • Bluetooth speaker
  • Walk-in rain shower
  • Bathtub
  • Robe and flip flops
  • Nespresso coffee maker
ADA Andaz Suite
  • Views of the lagoon
  • King-size bed
  • Wheelchair accessible
  • Furnished terrace
  • Air conditioning
  • Free Wi-Fi
  • Wider bathroom doors, grab bars, raised toilet seat
  • Lowered thermostat and light switches
  • Lowered entryway features
  • Minibar with snacks and non-alcoholic drinks
  • Bluetooth speaker
  • Roll-in rain shower
  • Nespresso coffee maker

*Crib and rollaway bed available upon request.

Facilities

Facilities

  • Outdoor swimming pools
  • Heated hot tub
  • Golf course
  • Restaurants
  • Bars
  • Free Wi-Fi
  • Kid’s club
  • Outdoor activities (including nature trails and kayaking)
  • Spa and wellness centre
  • 24-hour concierge
  • 24-hour room service
  • Digital check-in
  • Business services
  • Meeting room and facilities
  • Event space
  • Laundry service
  • Bicycle service
  • Wedding services

*Please note that charges may apply to some activities and for the use of some facilities.

All-inclusive

All-inclusive

If you choose to go all-inclusive, the programme generally consists of breakfast, lunch and dinner, served in the main restaurant. During meals soft drinks, beer, water and wine are usually offered. Locally produced alcoholic and non-alcoholic drinks like water, wine, soft drinks, beer and spirits are usually served throughout the day (except during meal times).

Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.

Dining

Dining

Cocina Milagro

  • A la carte
  • International cuisine
  • Serves Breakfast, lunch and dinner

Tinta del Pulpo

  • A la carte
  • Mexican and international cuisine Serves Breakfast, lunch and dinner

VB

  • Healthy, vegan cuisine
  • Food service, juices & smoothies (11am to 5pm)

Sotavento

  • Beachfront restaurant
  • A La Carte
  • Mediterranean cuisine
  • Serves lunch and dinner

Casa Amate

  • Latin American cuisine
  • Dinner only
  • Sunday brunch

24-hour room service is also available.

*Operation hours and menu are subject to change without prior notice.

Hotel Reviews
Google Logo 4.7 Google reviews (1345)
Ved Daga
Lots of great stuff about the Alila post-renovation. The property is super nice and lush, but it is very spread out. Globalists receive a nice buffet, but it seems the hotel isn't aware of what the norm for Globalist breakfast is. It's usually a la carte + Buffet at most high-end Hyatt's, but here it is only the buffet. Buffet and quality of food was great. Service is nice, but a lot of basic requests couldn't be answered, such as when we asked for extra chairs to our room but couldn't provided with any. I want to emphasize the attitude of the staff was excellent, everyone was friendly. The entrance is the big Mayakoba one (The first one), not the smaller service entrance. Google maps will show you the service entrance but the actual entrance is much earlier (I hope the management will rectify this for future guests). It seems much of the property hasn't opened yet as the hotel is brand-new, but this should change soon.
Ibrahim Tayeh
Our stay at Alila Mayakoba was truly memorable. The resort itself is absolutely gorgeous, impeccably maintained, and feels peaceful and luxurious throughout. A special shoutout to Ommar and Oscar, who went above and beyond to make our experience exceptional — their hospitality, attentiveness, and kindness really stood out and made us feel genuinely welcomed. That said, the food was definitely overpriced for what it was, and unfortunately we experienced hair in our food on two separate occasions, which was disappointing. Despite that, the beauty of the resort and the outstanding service from Ommar and Oscar made our trip very enjoyable overall.
Regina Flores
I had the opportunity to stay at Alila Mayakoba for a few nights, and it exceeded every expectation. From the moment we arrived, the service was exceptional. Every member of the team was genuinely warm, attentive, and always one step ahead, making us feel truly welcome throughout our stay. The resort itself is stunning. The architecture blends beautifully with the surrounding mangroves and lagoons, creating an atmosphere that feels peaceful, private, and connected to nature. Our room was spacious, beautifully designed, and every detail reflected the thoughtful luxury that defines the Alila brand. The food was another highlight. Every meal was outstanding, with fresh ingredients, creative presentations, and excellent service. As a luxury travel advisor, I visit many exceptional hotels, and Alila Mayakoba has quickly become one of my favorites in Riviera Maya. I would confidently recommend it to couples, honeymooners, wellness travelers, families or for anyone looking for a refined, intimate, and truly luxurious escape. Thank you to the entire Alila Mayakoba team for making our stay so special. I can’t wait to return.
Juan Luis Caballero
I had an excellent experience at Alila Mayakoba. From the very beginning, the service was impeccable—the staff was always attentive, friendly, and ready to help with every detail. Special thanks to Ana, Ommar, and Oscar for their attention and for helping us with everything we needed. They truly made our stay even more incredible. The food was simply outstanding, with well-balanced flavors and a presentation that clearly reflects quality and care. Every dish felt thoughtfully prepared, fresh, and beautifully executed. The entire hotel—including the gym, restaurants, rooms, and every space—felt new, beautifully designed, and curated with exceptional taste. The facilities were in perfect condition—everything was clean, well-maintained, and visually stunning. The atmosphere of the hotel brings a sense of tranquility, luxury, and harmony with nature. Without a doubt, it’s a place worth returning to. Highly recommended for anyone looking for a high-end experience.
D E
This was our fifth stay at this property—four as the Andaz and our first since it became an Alila. While the rooms have been cosmetically updated, the service has declined dramatically. Our confirmed ocean-view suite upgrade wasn’t honored. Instead, we were assigned a room nowhere near the ocean. The only alternative offered was a standard room about one-third the size of our suite. When I asked if my suite upgrade award would be refunded, the front desk supervisor promised a resolution within 10 minutes. After waiting over an hour with no update, I had to find him myself, only to be offered the exact same room again. Unfortunately, this lack of communication and follow-through defined our stay. The property may look more luxurious, but the hospitality and execution are nowhere near the level expected of a true luxury resort. We used to enthusiastically recommend this resort, but we no longer can. If you’re visiting Mayakoba, I would recommend staying at Banyan Tree, Fairmont, or Rosewood instead. Our experience was so disappointing that we canceled the remainder of our stay after the first night and checked into another resort.
More...

BEST PRICE FROM Flight & Hotel
£1789pp
Oct 2026
£2069pp
Room Only
Nov 2026
£2029pp
Room Only
Dec 2026
£1789pp
Room Only
Jan 2027
£2119pp
Room Only
Feb 2027
£2169pp
Room Only
Mar 2027
£2579pp
Room Only
Apr 2027
£2729pp
Room Only
May 2027
£2449pp
Room Only
Jun 2027
£2549pp
Room Only
Jul 2027
£2239pp
Room Only
Aug 2027
£2039pp
Room Only
Sep 2027
£2079pp
Room Only
Oct 2027
£2549pp
Room Only

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