Waldorf Astoria Bangkok

M

Booked a one night stay with AMEX FHR program: upgrade was not available (I know is based on availability), but early check in and late check out were guaranteed and provided. The 100 USD credit felt quite far from the mid market real conversion value in THB (just 3100 rather than 3400) and we used it for the afternoon tea at Peacock: the food was quite innovative, but it still felt overpriced (total 3250 considering the additional fees), even for a luxury hote like this. The pool area was very nice, and at the same upper floor there are also sauna and steaming room within the changing rooms. The room was very spacious, with Aesop amenities and WA coconuts, and we appreciated the red velvet cake for our anniversary. The breakfast was absolutely amazing! Beside the buffett options, there are also some a la carte items, such as fresh smoothies, espresso, omelette etc. The variety was amazing, with even Jamon Iberico.

Dominik Rein

Expectation management is where the hotel truly failed. I booked a package that included a room upgrade and, as a Hilton Honors Diamond member, I expected at least a nicer room — not necessarily a suite. I fully understand that upgrades depend on availability, but to be fair, all room categories, including suites, were still available at the time of check-in. The check-in process itself was rather underwhelming. The front desk agent assigned us a basic room, so I asked whether this was really the best available room. She explained that I had not received an upgrade but assured me that the assigned room was beautiful and offered a good view. Unfortunately, when we entered the room, the automatic curtains opened dramatically to reveal… a dark brown wall directly in front of the window. Clearly not the “good view” we had expected, nor what I would consider the best available room. I informed my travel advisor about the situation, and he contacted the hotel on my behalf. Later that evening, we enjoyed a wonderful dinner at Bull & Bear on the 55th floor, which was honestly one of the highlights of the stay. We went to bed early around 10 PM, only to be woken up at 10:30 PM by a call from the front desk asking whether we would like to change rooms. At that point, I was more irritated by the late-night phone call than appreciative of the gesture, so I declined. On the positive side, the breakfast was excellent. The quality of the food as well as the service were truly top-notch. Unfortunately, the check-out experience was just as bland as check-in. The agent simply asked for my room number and whether I had enjoyed my stay. I replied that, aside from the room assignment, the stay had been pleasant. She initially ignored the comment until she noticed a note in the system. Only then did she mention that the hotel had offered me an upgrade for a future stay through my travel advisor. That was essentially the end of the interaction: “Thanks and goodbye.” To sum it up for fellow travelers: the hotel failed to deliver an experience that matched the expectations it created. 1. The front desk team is clearly the weakest point of this hotel, especially when it comes to guest communication and handling elite benefits. 2. Guests should be aware that even elite members may receive rooms with extremely poor views. The hotel should be far more transparent about the fact that many rooms overlook walls, parking areas, or AC units, so guests know what to expect. 3. On the other hand, the hotel’s gastronomic offerings are outstanding and easily the strongest aspect of the property.

Nana

The location of Waldorf Astoria Bangkok is excellent. It is conveniently close to both BTS stations and bus stops, and even by taxi, access to the hotel entrance is quick and easy. The room was quiet and beautifully designed, with elegant brass interiors that created a luxurious atmosphere. Both the reception area and breakfast dining are located on the upper floors, offering impressive city views. One thing that stood out throughout our stay was the attentiveness of the staff — there was always someone nearby ready to assist in any direction, which made us feel comfortable and well taken care of. For families traveling with children, the hotel also provides baby cribs and children’s amenities upon request. The bed was soft and comfortable, and the bathroom was equipped with an automatic bidet toilet that opened, closed, and flushed automatically, adding extra convenience. During our stay, we also tried the spa massage service. The therapist was highly professional, and I was especially impressed by how carefully she washed her hands after every step of the treatment. Hilton Gold members receive a 500 THB discount on massages, which was a nice benefit. Just note that a 10% service charge and taxes are added to the final bill. The swimming pool was another highlight. The view of the surrounding buildings and rooftops from the pool area was stunning, and there was a separate shallow section for children, making it a very relaxing and family-friendly experience overall.

Ray Lui

Outstanding hotel breakfast, even in 5 stars hotel level. I will say the breakfast at Waldorf is very great in town. The cook arranged all the meal with the very great effort. The interior design is great to reflecting the high price. Some room's view are very bad. You will see 100% wall specially the back side angle. I feel very disappointed that stay in the room with the wall view for the price over USD400. Finally can't change to other room because of the reason is full house.

Jim Horan

It was such a joy to stay at this wonderful hotel, with so many aspects of it worth commending. It’s a beautiful building with quiet, comfortable and very clean rooms. The staff (every single one of them) are an exceptionally special group of people. They were friendly, professional, and helpful from the very first minute we arrived. The rooftop pool is a great design that offers a shaded area at any time of the day. The food at the in-house Thai restaurant Front Room was very delicious and a completely enjoyable meal. Lastly, the breakfast buffet was among the best I’ve ever had in my life. Unique and a huge selection of delicious options, all done so well. There are many excellent hotel options in Bangkok and the Waldorf Astoria is among the very, very best. Highly recommended and I look forward to staying here again.