The Manhattan at Times Square Hotel

Kyle Simington

I stayed at the Manhattan for a recent work trip. I want to start by saying the staff were terrific in all my interactions; they did everything they could to make my stay comfortable, and their effort really showed. The location is also hard to beat if you’re working in Manhattan. That said, the condition of the room and floor I stayed on (floor 12) was a noticeable contrast to the lobby. It doesn’t appear this floor has been renovated yet. The carpet was buckling in several places, and the lighting felt harsh and sterile compared to the warm, welcoming atmosphere downstairs. I also ran into repeated issues with my keycard; it only worked about one out of every four attempts, and I had to go back to the front desk multiple times to get it reset. On one occasion, security had to come up to let me into my room. Inside the room, the tub was bubbling, the shower valves were very loose, and the overall carpet condition wasn’t great. Another concern was elevator security, as it seemed like anyone could access any floor without restriction. Overall, the staff is clearly doing their best with what they have, but the property itself feels like it’s in need of significant updates to match the level of service they’re providing.

BJ Soto

Absolutely worst experience I have ever had at a hotel. Even crappy rundown hotels. We checked in and our room had mold visibly shown in the bathroom and smelled of mildew. The hallway outside our room is completely soaking wet from the ice machine. Then I contacted the front desk to let them know the situation and explain to them that my wife had asthma and she said well if she has asthma I suggest going to the hotel behind us because all of our rooms are going to be similar because we haven't had a major renovation yet. I then asked if we could just switch rooms and she said she had to have a manager call me back and I waited over an hour almost two to speak to the manager while we waited down in the front lobby because she was with a client that entire time or so. They said I asked about getting another room and she mentioned about them being sold out and fully booked but said that they would cancel the reservation without a problem for us. I then told them that we were going to eat and go back up and see how she felt which then the manager's reply was no. You had to make your decision now. Either we cancel it now or I won't cancel it later after she made me wait over 2 hours for her. She couldn't give me 15 minutes because she said the time was too late and they needed to know if they could sell the room to somebody else. She then denied anything about the mold even though we have pictures.

Justice Johnson

If I could give no star I would! We had our first room completely dirty, bathtub was full of body hair and nastiness all over ,the bathroom was all dirty, stains and whatnot on the bedding, the desk had food drinks etc stuck all over it and just all around dirty! The hallway leading to the room was smelly and stains everywhere it was beyond uncomfortable! None of the lights worked nor did the phone to call the desk. Then once moved to a new room it was no better hair in the tub and on the soap bottles. Water all over as if they had someone come hurry and rinse it down, we found hair in the bed of the 2nd room and the hallway was just as gross as the first! And the phone didn't work in the 2nd room either and the ac barely worked. When changing rooms the front desk said only a few floors are renovated and the hotel is 90% old .....how old it is has nothing to do with how clean it is!! And all of the photos representing this hotel look nothing like the rooms and floors we have seen, if so we would have never booked to stay here! We expected a nice clean hotel as pictured on there website! The worse part is they didn't even look surprised to hear about the rooms condition its so uncomfortable! On top of all this the elevators do not work properly and would come down and go right back up without the doors opening for anyone to get on ! Took 20 plus minutes just to use the elevators the first time and it was so backed up of people waiting and complaining.

Sarah Jameson

We have just returned from 5 days at the Manhattan , we had concerns after reading the reviews & I am glad to say we did not experience any of the said problems from other reviews . Location -perfect Staff - very friendly Breakfast - a basic grab & go kiosk , but we enjoyed our croissant and coffee every morning ! Rooms - we upgraded via love holidays after reading the negative room reviews , we only paid an extra £125 to upgrade and the charge also then included breakfast ! The room was great, all newly renovated with a huge comfy bed , view over broadway ! Large tv and coffee machine & a lovely bathroom with toiletries . Hotel tax - when we checked in the lady said all taxes have been paid , so I just need to hold $200 for a holding deposit , on check out they then said it was actually for a facility fee and we would not be getting it back , I asked for the manager and she kindly refunded this for us ! So please be aware all taxes being paid does not include a facility fee of $40 per day per room I would definitely come back & highly recommend an upgraded room if you book as the floors for the older rooms do look very outdated

Kelli Maloney

Stayed in a newly renovated room/floor, but not impressed. They got rid of the hallway carpet which was the only thing providing sound deading. You hear every elevator ding and footfall in the hall. Location is great, but no fridge in the room, and qualy of renovation is meager at best. Plumbing is reversed, lights are wired to all one switch so you can't have only bedside lights on, and impossible to open the bathroom door from the inside. Location, cleanliness, and view were good so 3 stars overall.