Sunrise Alma Bay

Faith Griffiths

Overall the resort is fantastic, the waiters are fabulous, they can't do enough for you. It is important to tip them a few Egyptian pounds, in note form as coins can't be changed in their banks. The resort has a red flag system when sunbathing at the pool and beach, which is meant to stop the dive guys and spa, beauty guys from selling their products, the system doesn't work, we were still hassled by them! On arrival we were told we had booked a junior suite which didn't have 3 beds, even though our room was booked for 3 adults. The manager said he would give us another bed in our room for free, which was funny as we had already paid for a holiday for 3 adults, so we accepted the extra bed. The bed never appeared in our room, it was fine as 2 of us shared a double bed but we needed to ring reception for an extra set of towels for the extra person. The day before checking out we requested a late check out and were told there was a charge, we said we didn't really want to pay as we hadn't received the extra bed. The next day we discussed the charge with the manager who said we needed to ring reception for the extra bed and because we didn't do that he assumed we didn't want it, he didn't state this, he said he did, the room was an extra £26 for a late check-out. Apart from this we can't fault the resort. The food was plentiful and tasty. There is 2 a-la-carte restaurants, which can be visited as many times as you want during your visit. We visited the Asian restaurant and the meal was beautiful. The beach at the hotel is clean, with a lifeguard on site at all times. There is lifeguards on duty at the pool at all times. A beautiful resort with fabulous staff.

Kara-Leigh Johnson

We booked this hotel purely through reading all the good reviews about this hotel. Sadly we came to learn that these reviews are not genuine and are actually written out by the staff at the hotel… we know because they came around and asked us to do the same. Sadly they have targets to meet with reviews but I cannot give a false impression. Upon arrival we entered the hotel and went to check in, here we was asked if we’d like to upgrade our room to a sea view for $20 extra a night. We said no to which they then offered the same at $10. We still insisted no and was taken to our room… that when you went out onto the balcony had a sea view (albeit small, but still a sea view nonetheless the less!) The food in the hotel was mediocre. I ended up eating a lot of pasta and salad. Unless your tipping the staff around the lobby bar your service is shoddy at best… they ask what you’d like to order and tell you to go sit and they will bring but then they forget, and you have to go to the bar and get it yourself anyway! The beach bar is lovely to look at but sadly the drinks are always warm and flat! And also closed very early! Considering this is where the evening entertainment is closest to!! Food at the pool bar again is mass cooked and then when you get it it’s lukewarm warm at best! The rooms although good sizes are fairly modern but show signs of wear and tear. Not always as clean as you’d like it! Drinks in mini bar in the room are only upon welcome! 3 drinks to last you all week.. Don’t even bother with the Italian restaurant. The service was shocking and the food tasteless! The Asian was better but still if you’d gone there to eat and had to pay you’d be very disappointed! Again not just the food but the service too. The general service in the restaurants was much to be desired. Tables not being cleared away and reset with a reasonable time frame but yet there are more workers wondering around in there than you see anywhere else!! In the mornings the toaster machine was broken bread went through 6 times to just toast one side!! Complained everyday to be told same thing, will be fixed tomorrow. To which it wasn’t and then on the 6th day (day before coming home) the manager came over with the chef and said just for us they would prepare our toast in the kitchen and bring it out to us fresh! To be honest the list is long! But these are the main points we felt.

Mahmoud Ismail

I had a very good stay at this hotel. The reception was welcoming and helpful, the food was delicious and tasty, and the pool was very clean. The staff were always kind and supportive, and the show team was very exciting and entertaining. Overall, I really enjoyed my time here and would definitely recommend it.

Sarah Pottage

Beautiful resort. The gardens, beach and pool area are well maintained and spotlessly clean. Large pool with plenty of sun loungers. The staff are all very welcoming and cannot do enough for you. Always greeted with a smile. The buffet was plentiful and catered for many nationalities. Good quality food and well presented in attractive displays. The air conditioned room was large and spacious and very clean. Great shower with shower gels, shampoo and conditioners supplied. The room also had a fridge and tea/ coffee facilities. Daily entertainment for all ages and a variety of evening entertainment and shows. I would highly recommend this resort and would definitely return again. Enjoyed a relaxing week in the sun

Judith Grizné Csémy

Alma Bay Resort Hurghada We spent 2 weeks at the hotel. The atmosphere of the hotel is calm, pleasant. The staff is excellent in every way, helpful, kind and cheerful. The rooms are large enough, the kettle, coffee and tea are useful in the morning. The daily cleaning is excellent. The pool is cozy and large. It is easy to enter the sea, not too rocky. The restaurant has a wide selection of food. In addition to the main restaurant, you can book 2 thematic restaurants (Asian, Italian). The hotel gardens are beautiful, tidy, with wonderful flowers, trees, palm trees. The service providers (massage, beauty salon, Dr. Fish...etc.) are not intrusive. The hotel staff are all helpful and kind. Thanks to all the waiters named Ahmed at the Island bar. Thanks to the elderly but always smiling Ahmed, who helped the bars, the festivals and everyone else all day as a delivery man, cleaner, dishwasher. Thanks to the gardeners for the beautifully kept gardens, flowers and trees. Thanks to Ali the lifeguard for his attention. Thanks to Chef Mahmoud and his colleagues and all the kitchen staff for the delicious food, the wonderful decorations and hygiene. Thanks to Mr. Wale the night manager for his kindness, the beautiful room, his helpfulness and all his kind words. Thanks to Mr. Ibrahim the hotel manager for his helpfulness and for running the hotel properly. Thanks to the staff at the main entrance and the main building gate for their kindness. Finally, we would like to thank all those who contributed to the perfection of our holiday. The only negative thing about the hotel is the currency exchange. Unfortunately, the machines in front of the hotel do not exchange money and we were not able to exchange money at the reception on any occasion. This would be a good thing to change. We couldn't use the Wifi in the hotel, and there was no internet even after connecting. This would also be a good idea to improve it so that the Wifi can be used in the rooms as well.