St Regis Saadiyat Island Resort

R

Rooms are very comfy and in line with st Regis brand. We stayed here the weekend of the Dave Chappelle show in Abu Dhabi. There are many hotel options and we chose this one because they have an indoor pool - supposedly. Nothing was mentioned at time of booking, but when we arrived for check in were told the pool was under maintenance and could not be used. This was a huge disappointment since it's much too hot in Abu Dhabi in June to do anything outdoors and is one of the main reasons we chose to stay here. Front desk staff were not really kind of empathetic when we shared this feedback and were just dismissive, the attitude of staff seems to fall short of the supposed luxury brand of st Regis hotels. Also when we arrived for check in it was already past usual check in time and we were told our room was not ready because the hotel was busy those days. You would think an established hotel such as this would be able to account for times when they are more busy to not delay check in? It's not as if it's overbooked, it's maybe close to their capacity but within capacity still which should be managed. They did offer us complimentary drinks in the lounge in the lobby but we still had to pay for snacks ordered at the lounge during the same sitting which was a bit tacky- if you're going to offer something complimentary to make up for a shortcoming, make sure the experience is actually complimentary. Also we simply ordered some bar snacks to go with our drinks, not like we tried to order caviar or something extravagant. And plus the fact that we were only forced to wait there because our room was not ready at the time it should have been. Overall I thought the rooms were really comfy but the whole experience has a few glitches which were not what you'd expect for a hotel of this calibre and price.

marques de vargas

Right from the start: the hotel is at the upper end of the price range, both in terms of accommodation and food and beverages. What truly defines the quality of the property, as is so often the case, are the people who work there. The service is—there’s no other way to put it—outstanding. Reception, butlers, pool and beach service, restaurant service (especially at Sophia), and breakfast service are simply top-notch. The staff are friendly, helpful, and warm. Compliments also go to the management; staff training clearly has a very high priority. The hotel is suitable for both adults and families with young children, as there are designated areas for adults and for families at both the pool and the beach. The pool is heated in January, which is very pleasant. We would be happy to return.

Felwa

Dear St. Regis Saadiyat Team, I wanted to extend our heartfelt thanks to you and the entire team for an absolutely exceptional stay. We truly had one of the best weeks ever, and everything exceeded our expectations. The service, attention to detail, and warm hospitality made our experience unforgettable. Baby Sama and baby Saif had an amazing time and truly enjoyed every moment — the care and effort shown by the staff made a real difference for our family. Thank you again for making our stay so special. We cannot wait to return and are already hoping to be back again in April. With sincere appreciation, Felwa Bin Thwayni

Martino Pinelli

We arrived on Thursday evening and were welcomed with great style and professionalism. We received an upgrade to a beautiful suite with dedicated butler service, which made our stay even more special. The hotel is stunning in every detail, the breakfast is absolutely dreamy, and there are several excellent restaurants and plenty of activities to enjoy. The staff is incredibly kind, attentive, and always ready to help — they truly pampered us throughout our stay. A dream experience that we will never forget.

Jayshree Maistry

Very nice selection of pools. The adult pool area was quiet, relaxing. A range of kids activities and pools available. Rooms were big and spacious. Breakfast was great. However not great service when entering, welcome lobby service, poolside service, check in did not provide information about amenities. Could be better with their service.