Renaissance Phuket Resort and Spa

Jasmine Abbott

We stayed here on our last trip to Thailand 5 years ago. The stay was amazing. 5 years later EVERYTHING is below average at best. Having also stayed at The jw marriot in Khao lak, the renaissance isn’t even comparable. The jw marriot exceeds everything. The outside area has developed some what in the 5 years, there’s lost of areas to eat around the hotel in the evenings now which are walking distance. The good bits first, the rooms. We stayed in room 216 a standard twin. The house keeping is great. Rooms are clean, tidy and well kept. 10/10 for the rooms The hotel, the hotel itself is beautiful, the setting is lovely, the grounds man work hard to keep it tidy everyday. The pool is absolutely lovely and extremely clean. The lack of service is something the hotel really needs to work on. There’s hardly anyone ever around to take your order at the beach restaurant for drinks or food and everyday for the last week at least once a day I’ve had to go and get myself menus and go upto the bar to order. The food is extremely westernised. The menu doesn’t consist of much more than burgers and pizza. There is one pool boy running around like a headless chicken all day trying to tend to all the guests. I hope they appreciate this man’s efforts. ALL CUSHIONS AT ALL PARTS OF THE HOTEL ARE FILTHY!!!!!!!! The breakfast area, we’ve had to swap the cushions twice because they’re ripped, and the pool bar cushions are borderline disgusting. The food is average. The breakfast is average. The fish and chips (battered sea bass fillets) at the pool bar was extremely delightful. You can get by eating for two weeks but nothing to rave about. I think it’s a shame they’ve removed all boutique personal feel from the hotel - they’ve even replaced the hotel coffee shop with a Starbucks. It’s a real shame. I wouldn’t ever stay here again. The recent reviews also show the hotels decline.

martin osicka

We expected more… Hotel belongs to Marriott’s resorts, that’s why we chose it. Unfortunately it didn’t fulfill our expectations. Fullboard package was messy, you’ll get just some paper card with “coupons” for the food. But everytime we went for the lunch/diner, nobody knows what this fullboard covers. For every food you wait cca one hour, for drinks 20 minutes. Breakfast is repetitive with no so much to choose from. Basket with fruit in our villa was not replenish during our stay. No refreshment during the day - you’ll get bottles of water in your room, but anywhere out of the apartment you have to pay for water (which is weird in country where is usually 30 degrees). For example, we had a diner in Takieng restaurant, where they charged us for bottle of still water and then, after 10 minutes one lady came and pour us a water from a jug. 🤪 But we also have to highlight some positives - definitely kind and diligent staff, location of the hotel (empty beach 🔝, not crowded), calm resort, amazing spa treatments, privacy within pool villa. Overall, our stay was good. But from 5* stars hotel and the price we paid we would’ve expected much more.

vasja hramec

Previously shared a fairly negative review due to bad experience with dining on our initial day of stay. But afterwards, the hotel staff managed a complete turnaround and gave us an excellent experience during our stay. Dining on all other days was superb. Especially the beach restaurant - a gentlemen named Pond is extremely polite, helpful and hospitable. Kudos for the great service to entire staff. Also the hotel is nice, well kept. Beach experience is lovely. All in all; great hotel. P.s. 4 stars on the “room” section is because the rooms really are stripped of all the amenities. I definitely suggest to hotel to improve the room equipment level; add amenities, add coffee machines and add pillow menu (poor quality of pillows).

Ph Phouthavanh

Located in the opposite side from the all-year-round crowed Patong area, this hotel is a perfect place to relax. We stayed there for a vacation and their service was very good. They even prepared the crib for our baby in the room. The breakfast was also fantastic with variety of food and the staffs were also attentive (they even have starbuck inside the hotel). The hotel itself is a bit far from shopping center (where more luxurious hotels are located), but it was fund to move around with the bicyces the hotel provided (of course they also have some transport service by golf-cart like vehicle). We were enjoying nice and quiet ocean view while moving around.

Rocket Man

I had such a wonderful stay at Renaissance Phuket Resort & Spa. From the moment I arrived, the staff were incredibly friendly and welcoming — you can really feel their genuine hospitality. The location is perfect: peaceful, relaxing, and just a short drive from the airport. My room was very clean, beautifully designed, and had everything I needed. I especially loved the balcony — it was the perfect spot to unwind and enjoy the view. Breakfast was excellent with plenty of tasty options, and the hotel also has great Thai and Western restaurants for dinner. The spa was another highlight — very professional and relaxing. I don’t usually write hotel reviews, but this place truly impressed me. I’ll definitely come back the next time I visit Phuket. Highly recommended!