Radisson Suites Bangkok Sukhumvit

Arjan Muijser

We're big fans of Radisson Suites Bangkok. The location on Sukhumvit is very convenient if you like the hustle and bustle but still want to stay just outside of it. The hotel is only a 5-7 minute walk away. mr.Sett and ms.Orn, two dedicated Radisson staff members at the rooftop are amazing. They took great care of us while we enjoyed the pool and sunbeds, from summer smoothies to club sandwiches, really the Radisson way we love. There's also a nice cocktail bar with all the drinks you'd expect, plus 4-5 tables and a lounge set to hang out. The pool is perfect and long enough to stretch out and get some exercise in. Honestly, it's bigger than we expected based on the photos, don't expect a gigantic pool, but for the size of the hotel and the rooftop, it's very well equipped. With friendly staff like mr.Sett and ms.Orn, you really feel at home away from home. We'll definitely be back.

A. Ahmed

My experience with Radisson Suites Bangkok Sukhumvit taught me an important lesson: the true measure of a hotel is not whether problems occur, but how it responds when they do. During a previous stay, I encountered a maintenance issue in my room that was unfortunately not resolved during my visit, despite several follow-ups. Naturally, this was frustrating and fell short of the standard I expected. However, after I raised my concerns, the hotel's leadership team handled the matter in a way that genuinely impressed me. Rather than offering a generic apology, they took the time to investigate the issue thoroughly, address each of my concerns individually, acknowledge where they had fallen short, and explain the steps being taken to prevent similar situations in the future. The accountability, professionalism, and sincerity demonstrated throughout the process were exceptional. I would particularly like to recognise Mr Anupong Nuanchan, Front Office Manager, for his outstanding leadership and communication. His response reflected a rare combination of accountability, empathy, and professionalism. He understood not only what had gone wrong, but also why the experience had been disappointing from a guest's perspective. Although my interaction with Mr Anupong occurred within the hospitality industry, the qualities he demonstrated are universal. Every profession, whether hospitality, management, human resources, law, healthcare, education, or public service, benefits from leaders who accept responsibility, communicate transparently, and work to restore trust when things do not go as planned. Most importantly, actions speak louder than words. After my complaint was resolved, I returned to Bangkok just two weeks later and chose to stay at the same hotel again. Would I stay here again? Certainly. Would I recommend the hotel to others? Certainly. Not because everything was perfect, but because when an issue arose, the leadership team demonstrated integrity, accountability, and a genuine commitment to making things right. In the long run, those qualities matter far more than perfection. Thank you to Mr Anupong and the entire team at Radisson Suites Bangkok Sukhumvit for turning a disappointing experience into an example of excellent service recovery and leadership. Highly recommended.

Jesse N

Second time staying there and we liked it even more. Spacious rooms. Great service. Lovely rooftop pool area. Did not particularly enjoy the breakfast - many indian dishes - not our favourite and the coffee was a average. But you can find great food anywhere in bangkok. We needed a good place to rest, big enough for the family and close enough to the centre. Will definitely stay again. Tried the coffee at the nitro bar. Was much better than the breakfast coffee!

Neha Priya

Very Disappointing Stay – Not the Luxury Experience We Expected Our stay at Radisson Suites Bangkok from 27th August to 31st August was extremely unpleasant and far below the standards we expected from a hotel of this category. We booked two rooms — one Deluxe Room and one One-Bedroom Suite, expecting a comfortable and pleasant stay. Unfortunately, we faced multiple issues throughout our stay. 1. Bathroom without a lock One of our rooms had no lock on the bathroom door. We reported this to the reception multiple times and followed up with the staff repeatedly, but absolutely no proper solution was provided. Instead, we were basically told to adjust with it. This is completely unacceptable, especially when staying with family. 2. Strong cigarette smell in a non-smoking room The room we booked was supposed to be non-smoking, yet there was a persistent cigarette smoke smell in the room. We complained about it, but nothing meaningful was done to resolve the issue. 3. Breakfast was disappointing The breakfast quality was also not what we expected from a property of this standard. The food was not particularly good and did not live up to our expectations. 4. Unhelpful and rude staff Throughout our stay, we found several staff members to be unhelpful and, at times, quite rude. Our repeated requests regarding the bathroom lock and other concerns did not receive proper attention. 5. Extremely disappointing experience on our checkout day This was probably the most upsetting part of our entire stay. We checked out at around 12:30 PM on 31st August, while our flight was at 11:45 PM. Since I was travelling with my 3-year-old child, I politely requested if even one of our rooms could be extended for another 3–4 hours, so that we could feed the child, change diapers, freshen up and leave comfortably for the airport. Despite having stayed for four nights and booked two rooms, we were told that there was no room available for an extension and that we had to leave on time. The staff suggested that we could wait in the welcome area near the reception instead. We accepted this and returned to the hotel at around 4 PM to collect our luggage. Because of the traffic, my family could not go to a restaurant, so we were eating our food quietly and quickly near the lobby while waiting for our cab. A female staff member then approached us in a very rude and impatient manner, telling us that we could not eat there and that we had to leave immediately. I politely explained that we would finish within five minutes and leave. However, she continued to behave very rudely and made us feel extremely uncomfortable. She was constantly coming around and watching us, and even commented that our food smelled. We were simply eating cup noodles. What made the situation even more confusing was that another staff member had previously told us that we could wait and eat there. We felt so unwelcome and uncomfortable that we eventually threw away our food and left. Travelling with a small child is already challenging, and after paying for a four-night stay and booking two rooms, we expected at least some basic courtesy and understanding. Unfortunately, our experience at Radisson Suites Bangkok was the complete opposite of what we expected from a hotel that presents itself as a luxury property. To summarize our experience: Poor breakfast Bathroom without a lock Persistent cigarette smell in a non-smoking room Complaints not properly addressed Staff who were rude and unhelpful No flexibility or consideration for a family travelling with a 3-year-old child Extremely unpleasant treatment on our final day Overall feeling of being unwelcome We chose Radisson Suites Bangkok expecting a comfortable, professional and luxurious stay, but unfortunately, we left feeling extremely disappointed and unwelcome. I sincerely hope the management takes this feedback seriously and looks into the behaviour of the staff and the way guest complaints are handled. This experience was nowhere close to the standard we expected from the Radisson brand.

Dao Quang

Overall it was an ok experience. The good: - Spacious room/suites - Very cold room in terms of temperature. - Good value for money, especially with the space you get - They have Tuk Tuk that can take you to Termibal 21 mall or Nana station which is nearby. The bad: - Very bad English receptionist. During my stay, the female receptionist in the morning couldn’t understand some basic requests. My room was to cold for my family, I told her to adjust it but she had a hard time understanding anything. - Central heating/cooling. They have controls for aircon in the rooms, but it’s 100% useless. I found out that to change anything, like making the room cooler or hotter requires you to call the reception, and tell them to adjust for you. It’s such a hassle to figure the right settings through the phone, and even if you come down to talk in person, they wont understand because of bad English. - It’s a good place if you’re Indian. This hotel targets specifically at Indian guests, don’t let the good reviews fool you, they’re mostly Indian people reviewing. Why? Because this hotel is for Indians. The breakfast food is 90% Indian, 99% guests are Indian, and it’s located in an Indian area. If you’re not fond of anything Indian related, then stay away from this place.