JW Marriott Phuket Resort and Spa

Jenny K

Having stayed at this JW over 10 years ago with friends, I was excited to bring my partner back to see why I loved this place so much. The stay did not start too well, however, with a disappointing check-in experience. The process took a while, and we were told there was no room ready for us despite it being the official check-in time. While we were offered a complimentary drink in the bar as we waited, we would have much rather had the room available on time. Things improved when we went to the M Beach Club for a sunset drink and dinner. Jord was exceptionally helpful and generous with his time, and the dinner service from the rest of the team was first-class. Our evening ended in the lobby bar, which had a great vibe, with singers performing and well-made cocktails. The rooms were very spacious, and I especially appreciated the luxurious bedding. One small point for improvement would be to make it clearer which poolside seating has a fee attached - we tried to settle into a daybed only to be approached and informed there was a cost to sit there. Overall, while still an amazing venue, I wasn’t as blown away as I was during my first stay, especially when taking the cost into account.

Teresa

We visited this JW resort for a week with our baby and really enjoyed the service. Everyone who works there is lovely and willing to help. The food is also quite awesome, from the breakfast buffet to all the restaurants. We loved all the meals that were cooked for us. Also, having pool access for our baby in one of the pool access rooms made it very stress free for him to wade around and do some swimming. The beach is also beautiful, quiet, untouched and clean. You get amazing sunsets, but do be careful of jellyfish as my husband was stung by one. This resort is massive and has a good number of restaurants to try out. The big highlight was the service, from all the friendly staff at breakfast, who went out of their way for little treats for us and baby. Dada who brought fresh avocados, Chef Atul for fresh Dosas, Megan in Loyalty, Hitesh the manager for doing what he can to make our stay more comfortable. The style of this JW is classic, but we would love to return once they've modernized the rooms and resort. They recently upgraded the Andaman Grill and it's beautiful!

Prof. Gideon Bachar

The hotel is located outside the city center, close to the airport. The property is somewhat dated, but the rooms are spacious. There was a slightly unpleasant smell in the room. The furniture is old, and the beds are reasonable. The overall maintenance level of the hotel is average. The staff is very friendly and welcoming. The hotel has direct access to the beach, and the breakfast is good. It’s important to take into account about a one-hour drive to the city center and around 20 minutes to the airport.

Aditya V Tibrewala

I have stayed multiple times at this resort and every time I want to come back. Excellent beach and service. Location is outside town but very peaceful. Special mention to @Chef Atul and his team for taking care of us. We travel with our parents and vegetarian Indian food is must. He and his team goes out of the way to prepare the food even during busy seasons. Great experience every time.

Tim Wong

Really great resort with amazing people who work there like Oy, who went over and above and recommended restaurants beyond the resort so we would really enjoy what the local area of Phuket has to offer. It truly made the experience stand out during our stay. Her recommendations were awesome and she help coordinate everything, along with any changes to plans. It's also nice to have a quiet beach to go to. Everyone was also so nice to our baby boy and did what they could to make him comfortable.