Hotel Riu Plaza New York Times Square

Bobu elena

We stayed at this hotel for 5 nights to celebrate my birthday, and I can honestly say it was an amazing experience, especially travelling with a 2-year-old child. The view from our room was spectacular, and the location couldn’t have been better just a 2-minute walk from Times Square, yet the hotel is so well soundproofed that we didn't had any issues with outside noise. The staff were extremely friendly and helpful. Every evening I asked for hot water for my baby’s milk, and even when the bar/restaurant was closed, the receptionist kindly went to the kitchen to prepare it for us. That level of care really stood out. The hotel was spotless and impeccably clean throughout our stay. On my birthday, I was pleasantly surprised with a birthday card and chocolates delivered to my room, which was a very thoughtful touch. Breakfast was also delicious, with a good variety that changed slightly each day, which made it enjoyable throughout the stay. Overall, I have absolutely no complaints. It was a perfect stay, and I would definitely come back again. I will also look for RIU hotels in other destinations in the future.

Gregor Hall

My wife and I very much enjoyed our recent stay (June 2026). We booked a room on a higher floor (26) which gave great city views and cut down noise from the street. It's a brilliant location with lots of sights within walking distance and several subway stations close by. The buffet breakfast was excellent and the staff very efficient and friendly. Small but very well equiped gym

Joao Paulo Paiva

My stay at the Riu Hotel in New York was absolutely amazing. The hotel exceeded my expectations in every way. The location is perfect, close to Times Square and many of the city’s main attractions, making it very convenient to explore Manhattan. The staff was always friendly, professional, and helpful throughout my entire stay. The room was clean, comfortable, modern, and very well maintained. I also loved the atmosphere of the hotel, which felt safe, organized, and welcoming at all times. The breakfast and hotel amenities were excellent, and everything was handled with great attention to detail. After long days walking around New York, it was great to come back to such a comfortable place to relax. I would definitely stay here again and highly recommend this hotel to anyone visiting New York. Thank you to the entire Riu team for making my trip even more special!

Liberty Cain

I recently stayed at the Riu Plaza in New York with my mum and sister. The hotel itself is lovely, modern, clean, and in a fantastic location, so I was really looking forward to our stay. Unfortunately, the customer service completely let it down. The majority of the staff, particularly the women working around the breakfast area, were incredibly rude, unwelcoming, and came across as arrogant. Rather than making guests feel welcome, they seemed more like security staff or military personnel, you would think of them as bouncers I’m actually shocked they didn’t ask for Id upon arrival at breakfast! constantly speaking into earpieces and directing people around without any warmth or friendliness. It made breakfast something I actually dreaded each morning. The front desk staff were also cold and unapproachable, which is disappointing when you’re paying a significant amount to stay at a hotel. The only members of staff who were genuinely friendly, welcoming, and helpful were the luggage/door staff, who were always polite and approachable. Having worked in hotels and customer service myself, I understand how important first impressions and guest interactions are. A smile and a friendly attitude cost nothing, yet they make all the difference. Sadly, that was completely missing here. It wasn’t just us either—it appeared that many other guests were treated in the same abrupt and impersonal manner. It’s such a shame because the hotel itself is beautiful, but the service simply didn’t match the standard of the property. Sadly, because of our experience with the staff, I wouldn’t choose to stay here again or recommend it to others.

Emma Cope

Amazing location - literally just around the corner from times square! I had emailed before we arrived to request a room higher up and responses were prompt, friendly and accomadating! When we arrived, we were indeed given a room on level 20 with an amazing view of The Edge and a complimentary bottle of fizz to celebrate our wedding anniversary which was such a lovely gesture! Also, One of the bellboys was passing us as we got out of the taxi on arrival and offered to carry our things up the road and arranged for them to be taken to our room before we even checked in! Our room was great with a very comfy bed and perfect for our stay. Breakfast was great - very busy but a great choice and just enough for a quick breakfast to set you up for a long, busy day. From speaking to others, this us quite rare for a hotel to include a breakfast so a perfect find! Bar and cafe prices were very reasonable considering it was a hotel in times square. Staff were always professional and friendly especially the door staff. Overall, I cannot recommend this hotel enough - we had a great time and would definitely stay here again. It wasnt the height of luxury - but we didnt need it to be, nor had we paid a luxury price so we were completely satisfied and felt very safe in a very busy city.