Coral Ocean View

A

I rarely leave negative reviews, but other travellers deserve to know about my experience. On the morning of the incident, I used my bank cards, returned to my room, placed my wallet containing all of my cards inside the room safe, locked it with my own PIN code, and left the hotel. While I was away, housekeeping entered and serviced the room. When I returned a few hours later, I opened the safe using the exact same PIN code and discovered that every single bank card had disappeared from my wallet. I immediately reported the matter to the hotel. What shocked me was not only the incident itself, but the response. Before any meaningful investigation had been presented to me, I was verbally told that this must have happened outside the hotel and that such a thing was impossible at their property. Yet my cards had been used that same morning, then placed inside the safe, and were gone when I returned. I asked for the matter to be investigated. Nobody followed up with me. Nobody updated me. Nobody contacted me. I no longer felt safe staying in the hotel and requested an early checkout and a refund for my final unused night. The request was refused. For almost two days I received little to no meaningful response. Even Trip.com repeatedly attempted to contact the hotel and struggled to get a response. The only party that genuinely supported me throughout this situation was Trip.com, who continued chasing the hotel when I was being ignored and ultimately offered compensation from their own side. Only after continued pressure from the travel agency did I finally receive an email stating that the hotel had found no evidence that anyone accessed the safe and therefore considered the matter closed. I appreciate that the staff were generally friendly and polite during my stay, and up until this incident I had no complaints about the hotel. However, having all of my bank cards disappear after being placed inside a locked safe, receiving no explanation as to how that happened, being ignored for days, and then receiving a generic response telling me to contact the police is simply not acceptable. Fortunately, I am relatively young, financially aware, and immediately froze and replaced all of my cards before any unauthorised transactions could occur. Many guests at this hotel are elderly travellers. Had this happened to someone less familiar with online banking or card security, they could have lost access to their money during their holiday or potentially much more.

Maddie McWilliam

I had a nice stay at this hotel. The food was very good, the staff were friendly and helpful, and I really enjoyed the live singers in the evenings. The hotel was very clean throughout, and there was no noise disturbance at night, which made for a comfortable stay. The little shop near reception was also very handy for picking up essentials. There were a couple of issues during my stay. The lights in the room did not work properly at times, which was frustrating. In addition, maintenance work was being carried out on the roof, and there was drilling noise on most days. Despite these issues, I enjoyed my stay overall and appreciated the hotel’s cleanliness, entertainment, and welcoming staff.

Josh James

I recently stayed for 7 nights at this hotel and had a genuinely wonderful experience from start to finish. The staff were absolutely amazing and made the stay feel welcoming and relaxed every single day. A special thank you to Guila and Klaus, who both went out of their way to be friendly and helpful throughout my stay. I’d also like to mention two lovely ladies who worked during breakfast, clearing and cleaning the tables each morning. I’m sorry I didn’t catch your names, but your kindness and hard work did not go unnoticed. The chefs in the kitchen were also fantastic. Even though there was a bit of a language barrier at times, they always made the effort to chat, and somehow we always understood each other in the end, which made those moments even more enjoyable. Housekeeping was excellent as well. One particular lady stood out for her kindness and warm attitude whenever she came to clean the room. Overall, everything about the stay was great. The location is ideal, not too far from the waterpark, which is a big plus. I would definitely recommend this hotel to anyone.

Wayne Harffy

Not the biggest hotel I have stayed in, but that just made it all that touch bit better! The staff couldn’t do enough for you. Isabella was great helping me with my Spanish. The people in the kitchen and those on the bar too. I would name them all for a personal well done if I could remember all their names. The rooms were really nice bathrooms a real nice touch and the cleanliness next level. Location was great too 7min stroll to the beach and bars and restaurants. Can’t recommend enough. I can’t wait until my next visit. Hasta luego. Muchas gracias.

Helen Morrison

Spent a week here with my disabled husband ( dementia) the staff ( all of them) were so friendly and helpful and could not do enough for us, special shout out to Elizabeth who went above and beyond. The room ( 9th floor ) was clean and comfortable if a little worn in places and the air conditioning was very welcome right up until I had to get them to turn it off ( hubby was cold ) no fault of the hotel as my husband is always cold. In my opinion the food was good but again due to his illness I struggled to find something that he would eat and enjoy, again not the hotels fault. I would like to mention the w.c., the shower was very good but the toilet was a bit low down for the hubby, we struggled with it for a couple of days but eventually managed to figure out a safe way for him to use it. We didn’t venture very far from the hotel except for the boat trip ( dolphins, and pilot whales), it was a great day out. I personally wanted to do an awful lot of not very much and the hubby wanted heat, I’m pleased to say we both got what we wanted. Would very much recommend ( adults only no kids under 16 ) it was absolute bliss.