Best Jacaranda

R W

A very quick 5 days in Tenerife at this hotel. I was booked last minute so not much else available. The room was dirty on arrival. Remnants for someone's take-away under the bed. Bits of other rubbish about. Floor filthy. Housekeeping was informed and they did come to sweep up. But first impressions do last unfortunately. The rooms are basic and dark. Not a very relaxing environment for a holiday. We did ask about paying for an upgrade, but in all honesty the upgraded room was on par with what we had, if slightly worse. So stayed put. Pool deep and not clean. Snackbar full of pigeons. Rubbish is literally blowing everywhere. We did go half board and breakfast wasnt bad, but evening meal was terrible. We are not picky eaters at all but the choice was limited and not well cooked. Drinks prices seemed reasonable. Some bars and restaurants within walking distance. Definitely would not go again. The staff were very nice and helped where they could.

Anghel Sorina

The location is great with a lot to offer to families, and extremely enjoyable experiences. But I would like to offer my sincere thanks to Ana at the reception. She helped us with a super room, a lot of advices regarding our choices for the holiday that proved helpful. She made our staying at this hotel great throughout her actions and advices. The atmosphere is as it should be in a large hotel but what I appreciated is the hours picked for meals. Those are great, I didn’t felt tired or pressed by those. I cannot say many things because we liked having a stroll and admire the ocean so we weren’t staying at the hotel. The value is a matter of personal evaluation, for us was a good value for money and a great memories for our children Anghel Family

Mr. Timelapse

We had a very pleasant experience at Hotel Best Jacaranda. The hotel is exactly as described, with a very good location, close to everything you may need during a holiday. The food was very good, varied and plentiful, with many options available every day. We also appreciated the swimming pools, especially the warm water pool for children, which was perfect for our little one. A special thank you to Ana from the reception team. She was extremely kind, helpful and professional throughout our stay. She always welcomed us with a smile, had a lot of patience and gave us many useful recommendations whenever we needed assistance. Her attitude made our stay even more enjoyable, and we truly appreciated her support. Thank you, ANA, and thank you to the Best Jacaranda team! We highly recommend this hotel.

Madalina Cadis

The hotel was nice overall, but the ventilation in the bathroom didn’t work, the Netflix didn’t work; we asked for blankets because there was no heating system. The sun beds in the pool area were dirty and they didn’t clean them. The cleaning lady didn’t change our towels even if we left them in the floor. And the bedsheets weren’t changed also and we stayed a week. There was a lot of noise on the halls during the night and no member of staff came to cool it down. The pools were big enough for everyone. The rooms are also spacious. Also the meals were pretty varied so you could pick from a lot of specialties.

Alexandru Talvan

This is not a 4-star hotel. Not by far. Do not make the mistake to go here. The only good point about this hotel is that the staff were quite friendly (most of them). Everything else is way under 4-star quality, it felt like an awful scam: - They have random "dress code" rules some of which only apply to men (they refuse you access to the dinner if your sleeves are too short? what the hell are you thinking? who are you to tell people what tshirts to wear?) - The room had very worn out doors, worn out shower, worn out facilities. - Beds weren't fixed on the ground, you moved a bit and the bed would slide. - The sheets and towels in the room were smelly since they weren't washed before we checked in. - Balcony sliding door had an incredibly skimpy locking mechanism and separators with other room balconies was almost non existent. - Toilet paper is very thin. - Water temperature goes from hot to cold randomly as other people use their showers next to your room. - Most of the food was cheap/low quality. - Attempts to lie to you about their liability everywhere, such as claiming they are not responsible for your belongings in the room if they get stolen (of course they are, as is every hotel). - Asking you to pay for glass of water even though you have ALREADY PAID FOR THE MEALS. I can't believe how cheap and awful their policies are. - Elevator constantly broken and barely working.