Anantara Sir Bani Yas Island Al Yamm Villas

Dr. Masha Lekic

My family and I have stayed at multiple Anantara properties around the world over the years, and we always returned because of the hospitality and service we previously experienced. This time, we chose Anantara Sir Bani Yas Island to celebrate my birthday, expecting another memorable stay. Unfortunately, this experience was deeply disappointing. Apart from Mr. David, Mr. Jason, and Mr.Sahan who genuinely tried to assist us, the overall service experience was far below the standards we associate with the Anantara brand. I have serious health-related dietary requirements, all of which were communicated to the hotel one week before our arrival and acknowledged in advance. Despite this, meals repeatedly arrived incomplete, with important ingredients missing, and there was clear miscommunication between departments throughout our stay. For almost every meal, we waited between one and two hours despite the hotel not being fully occupied. The food quality itself was also not up to expected standards. On several occasions, burnt toast and poorly prepared meals were served to us, which was extremely disappointing considering the level and reputation of the property. Another major issue was that we were informed only after arrival that one of the beaches and one of the restaurants were closed. This was never communicated before our booking or arrival. As a result, we were left with limited options, including a beach area full of sharp rocks that was difficult to use comfortably. What was supposed to be a peaceful birthday celebration became a stressful and frustrating experience for my family and me. The only truly exceptional part of this stay was the breathtaking nature and beautiful animals surrounding the island. I sincerely hope the hotel improves its communication, organization, food quality, and overall guest experience moving forward.

Svetlana Gavrilova

We had a truly wonderful stay at this hotel and left with very warm memories ✨ The experience felt special in every way — from sunny, relaxing moments to cozy rainy ones 🌦️ it honestly felt like we got to enjoy every “season” during our stay. Everything was beautifully organized, and the overall atmosphere made it easy to fully relax and enjoy the time 🌿 I would like to make a special mention of Hassan, the hotel manager. He is an outstanding professional — attentive, highly responsive, and genuinely dedicated to creating the best possible experience for guests. No matter the situation, he handled everything with efficiency, kindness, and a calm, solution-oriented approach 🤍 His level of hospitality and care truly stands out and reflects the highest standards of service. Thanks to his efforts, our stay was smooth, enjoyable, and truly memorable 🌟 It’s rare to meet someone so committed and thoughtful in his role. Overall, we absolutely loved our time here and would gladly return. Highly recommended! 🌴

Sanaa Almheiri

The island itself is beautiful, but unfortunately our overall experience with Alyamm Resorts was very disappointing due to the lack of hospitality and the attitude of some staff members. One staff member in particular, Sohan, seriously needs proper customer service and hospitality training. His behavior throughout our stay was rude, dismissive, and completely unhelpful. His attitude came across as arrogant and unprofessional, almost as if he personally owned the island . The way he spoke and handled situations made our stay extremely uncomfortable and stressful. Simple requests that would normally take minutes in most hotels took hours at Anantara Al Yamm. Communication and coordination were extremely poor throughout the stay. We tried calling multiple times from three different phones to confirm the boat ride, but no one answered despite over 10 attempts. There also seemed to be no proper system in place to verify guest lists, which caused us to miss the 6 PM boat and wait until the 11 PM ride instead. In-room dining was also disappointing. The food took over 1.5 hours to arrive, was served cold, and when we requested extra cutlery, no one came even after waiting nearly two hours. To make matters worse, staff repeatedly called and interrupted our stay for unnecessary matters, which affected the overall experience even more. The island itself is lovely, but the service standards, operational management, and especially staff training urgently need improvement.

Mac Khogali

Should be a 5 easily. The issue was never the personnel, the quality of the room or housekeeping attentiveness. Issues preventing a 5 are attentiveness to detail in restaurant orders, poor Savannah Grill restaurant ambience and the strangest occurrence of them charging you for frozen water (ice bucket). The latter to me was the strangest thing ever considering the status of the hotel.

Zainab Alameri

The place was wonderful and perfect for relaxation. The atmosphere was calm and enjoyable, making the whole experience truly memorable. A special thank you to Sandi for her professionalism, kindness, and excellent customer service. She was very attentive and made us feel welcomed throughout our visit. We truly appreciate her outstanding service and highly recommend this place.